Opening Playlists with iTunes Match restarts Apple TV

I recently got iTunes Match. I have successfully connected my iTunes account with my Apple TV - I can see all of my artists, songs, album art, etc. - but I cannot even load the playlists. When I try, my Apple TV says "Loading iTunes Match" for a few seconds, then the pinwheel appears and circles for a few seconds, and then the Apple TV restarts. I can shuffle all my songs, play any artist, and everything works fine then.
To fix the problem, I have turned off Match, disconnected my iTunes account, reset the Apple TV, logged back into iTunes, and turned iTunes Match again. This is the only solution I have found in other threads, but I have done this a couple times on different days with no success. My Apple TV is fully updated, iTunes Match works on all of my other devices, etc.
Is anyone else having this problem? Is there a fix I'm not trying?

Hi onlyalullaby,
If you are having issues such as you describe with your Apple TV I would suggest doing a restore of the device. See this article -
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Thanks for using Apple Support Communities.
Best,
Brett L

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I am having problems with iTunes Match on Apple TV.

The music is there but there are no album covers. I tried resetting and restarting Apple TV and even turned iTunes Match off and on again but no luck. Can anyone help?

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forum.
Regards.

Is Genius available with iTunes match on apple tv?

I used iTunes Match to get my music from the cloud, and now can't figure out how to turn it on. Is this feature unavailable now?

Only if you make the genius playlists on other devices

With iTunes Match, does each library you enable on the same computer count as separate device?

I have four iTunes libraries on my Mac, my main iTunes library, one for Christmas, one for Christian, and one for CDs. Additionally, my husband and daughter each have their own computers with a single library on each. Since we are only allowed 10 devices with iTunes Match (per Apple ID), including computers, I need to know if each of my four libraries on my Mac will count as a separate device if I enable each of them for Match. If so, this would cause us to exceed the maximum number of devices needed for all of us.
Also, if I use Match for all four of my libraries, is there any way to maintain my separate libraries without having everything from all of them end up intermingled with each other? If not, I suppose I may as well consolidate my other three libraries with my main library.

All the libraries you add to Match are merged together, so you may as well consolidate them.
In that case I assume that the first question becomes irrelevant, but I will try to answer it anyway. Whilst you are allowed 10 devices, only 5 of them can be computers. However, it does state "devices" rather than libraries, so I think that each computer would only count as one even if you have more than one library.
I haven't got multiple libraries on the same computer though, so my assumption may be wrong. If so I'm sure someone will correct me.

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud and will only be available on this computer"?
You must surely be able to add and subtract songs on specific playlist?

I fixed this issue (with help from tech support) and it involved several things.
After adding a song to iTunes, right-click on the song in iTunes and select "Update iTunes Match."
OR go to the iTunes menu-->Store-->Update iTunes Match.
Maybe that's the reason, it just hadn't updated to the cloud.
OR maybe it's not a high-enough bitrate file. This happens to me because most of my tunes are home-recorded.
Sometimes converting to .mp3 or Create AAC version might work. (You do this with a right-click in iTunes, and then you will want to remove the original file from iTunes.)
There is an iTunes Preferences setting, under General Preferences called Import Settings. Try setting it to AAC Encoder and iTunes Plus. That (I think) causes imports to be slightly better quality.
Good luck! The tech support person at Apple is requesting that a knowlege-base article be written about this.

Apple tv not working with itunes match

I bought Apple Tv last week and also bought the Itunes match , but whenever i open music on my apple tv , it says
"Itunes Match "
" Setting up your apple tv to stream music from itunes match . This may take a few minutes,depending on the size of your library and internet connection speed "
i have already turned on itunes match on my Apple Tv and computer . Still its not working .

I had a similar issue. As of September 29, 2014. After setting up iTunes Match on my Mac through iTunes, iTunes Match was not working on Apple TV. The weird thing was that it worked on my iPhone 5 and Late 2013 iMac. Strangely Apple TV was the newest device. I and the newest OSs available for all my devices (iMac, iPhone and Apple TV - either OS X 10.9.5 and/or iOS 8.0.2).
I called Apple Support and spoke with someone who had me log out of and back into my Apple account through Apple TV. I was then prompted to activate iTunes Match on Apple TV (3rd Generation).
That fixed the problem for me.
Be advised that you need to remember your Apple TV password in order to sign back in. Apple TV does not cache Apple ID passwords.
I suggested to the Rep that they need to make the process much simpler via a way to Refresh iTunes or, at least, add Keychain to Apple TV so that I did not have to go through this again. I suggest other users make the same requests through Apple Feedback for Apple TV.

How do I sync iTunes playlists on my iPhone with iTunes Match?

My experience with iTunes Match so far has been mixed. On one hand, the face of iTunes on one computer to the next is virtually identical, and the streming over the wi-fi from the laptop at work to my home computer is perfect. At the same time, iTunes Match on my iPhone seems terrible. Playlists don't sync and are deleted from my iPhone. Songs that are already on my phone, for some reason, still make my phone spin and drain my battery life. Even after disabling the "allow cellular data over 3G" message, or whatever it is, is turned off, still the phone keeps spinning and draining battery life. So, in one sense, iTunes Match is nice because I can access my music from multiple computers, but in another, the mobile connection - which should be awesome and seemless - is terrible. Is there a way, aside from turning iTunes Match off, syncing manually to iTunes, and loading my playlists like the old way (which isn't a perfect science now, either)...Basically, how can I sync my playlists from iTunes on my computer to iTunes on my iPhone using iTunes Match?

With iTunes Match enabled on an iOS device direct syncing with iTunes via USB or Wi Fi is disabled. To sync in the traditional way iTM must be disabled on the iOS device. At this time is it either/or.

I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

Requiring Match to be switched on, even though we have paid, to get ad free Radio can be costly. Why?
Because if you want to listen to Radio with cellular data (not much data required) you are also agreeing to Match over cellular which can suck data like you won't believe.

HT4914 Apple TV 3 with OS 6 doesn't work with iTunes Match.

My Apple TV only shows me my purchases from iTunes Store
All my computers work with iTunes Match perfect
Have you any ideas?

My ongoing monologue.
So I have now discovered that when syncing my ATV with my iMac, it actually IS continuing to sync although ATV disappears from the device list in iTunes.
I had been thinking that the sync process was failing because the ATV would disappear, as would the sync progress bar at the top of iTunes. So I would quit iTunes again, and the syncing would start, but then it would blip out and disappear again, always after about a minute and 45 seconds.
I tried an experiment today, syncing only my music (about 2,000) songs, and it synced up perfectly. ATV seems to only disappear from iTunes when syncing big files like movies and TV shows (HD).

How do I add a playlist to iTunes Match so that it'll appear on my Apple TV? It was appeared on it before but ever since I added some CDs to the playlist, it won't show anymore. Please help.

How do I add a playlist to iTunes Match so that it'll appear on my Apple TV? It was appeared on it before but ever since I added some CDs to the playlist, it won't show anymore. Please help.

When new content is added to a playlist it has to be updated for it to be available across devices. If it's content that isn't matched the playlist is removed from the cloud. Did you make sure to access store - update iTunes Match? It should do it automatically after a few minutes but the odd time I have to force it.
Other than that may want to try reboot, log out/in.

HT204053 Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

Hi
i ran into the same problem. surprisingly though, i am not using multiple apple id and just one mac.
i did change both the account (apple id) and the computer (from pc to a mac server), but home sharing is on and the apple tv (1) is synced with the new computer.
i can connect to the itunes store and browse through it (signed in at all times). i cannot purchase any content and cannot play transferred rentals from the computer (apple tv is not authorised...)
somehow, it seems the apple tv was stuck with a previous id.
i have just now re-authorised my computer on the account and will give the apple tv another try. i did notice a message during the re-authorisation process. the apple tv is being authorised. this gives me hope.
in any case, your setup seems to be a dream come through. i decided to phase out my high end multiroom linn kivor system (over 20k back 6y ago) to an itunes based system. apparently you managed to build something.
i tried an itunes based nas but gave up due to complex operation (and overheating on top) and went for a mac server. i will be using windows clients though.
most of my content is cd based. can you sync purchased content between pc's? or with a server?

I updated my iphone 4 with iO6.1. I now no longer have any of my music available with iTunes match. I've turned iTunes match on and off on my phone and on and off on my computer. I am not restoring my phone to factory settings.

I updated my iphone 4 with iO6.1. I no longer have any music on my phone even with itunes match. I've turned my phone off and on. I've turned my imac off and on. I've turned off imatch on my computer and turned it back on. I've turned imatch off on my phone and turned it back on. I spent HOURS on this yesterday. Coincidentally, two of my playlists were deleted from itunes. So I spent quite a bit of time recreating them only to find them missing again today. The ONLY way for me to get music on my phone is to click on the ...more tab and go to shared and pull music from my actual desktop. Restoring my iphone is not an option. I am completely frustrated so if anyone can help, that would be great

From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps!

Is something wrong with iTunes Match tonight?

I cannot get anything to sync to my iPad...syncing fine earlier and suddenly stopped syncing new playlists. I turned off match on the ipad and turned it back on and ever since I did that nothing is pushing out to the iPad from iTunes....get "No Music" on iPad but iTunes Match is turned on in settings

Hi bstokes3!
I have a couple of articles here that may help you resolve this issue. First is an article on troubleshooting issues with iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
You may also want to try resetting your iPad and testing the iTunes Match again afterwards. An article about resetting the iPad can be found here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

Since upgrading to 7.0.3 (iPhone 5 64gb, with iTunes Match enabled) all of my music wiped off my phone. Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G? Any ideas?

Since upgrading to 7.0.3 (iPhone 5, 64gb, with iTunes Match enabled) almost all of my music has vanished from my phone (weirdly some hasn't).
Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G (all tracks greyed out), though my network settings etc are all set correctly.
Lastly since upgrading to iOS 7.0.1 (and beyond) Genuis has become effectively useless: it continually asks me to connect to wi-fi, and if I do it creates playlists mostly composed of tracks by the same artists or those very obviously linked to them- previously it created brilliant, nuanced playlists.
Are these things connected, and how do I fix them?

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

Opening Playlists with iTunes Match restarts Apple TV

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