Opening Project First Time from Version Control. RoboSource Node

Four writers have upgraded successfully. My fifth is having issues...
She has Serena Dimensions SCC installed as well (another source control product - used by Applications, not the authors or Infra.
Problem: When she is establishing the root path (and the Browse RoboSource Node window opens, but it does not populate, even after 20 minutes. Reboot did not work, neither did manually removing Serena Dimensions SCC. I have verified that she has a connection to the database (via RSC Explorer) and can see the project (as well as the RH7 version of the project). We have
These are the instructions... (screenshots not included). She's hanging up on
1.1    Using a New Project for the First Time
IMPORTANT NOTE:
The author must have local administrator rights on the machine. If the user has a privileged account, they must set up full local control of their work folder (specified in 1.1.2.8).
1.1.1    Install RoboHelp and RoboSource Control
1.    Download appropriate software packages, including all patches, from Adobe.
2.    Launch RoboHelp Installer. Select the following options for installation:
o   RoboHelp for HTML
o   RoboSource Control (Client)
o   CS4 Script Extender
INSTALLATION NOTES
Installation of each component is separate and may take up to 30 minutes. You do not have to install RoboHelp for Word.
Only select the Client Install for RoboSource Control.
3.    Install all patches in the order specified by the vendor. Check with the technical communicator on which version is currently in use for patching.
1.1.2    Open the Project
1.    Launch RoboSource Control.
2.    Establish a database connection per section 3.3.1.
3.    Close RoboSource Control.
4.    Launch RoboHelp 8 for HTML.
5.    Click Open under Recent Projects under the main frame (do not use title bars).
6.    Click the Open Project from version control button (shown below).
7.    Make sure that RoboSource Control 3.1 is highlighted as the Version Control Provider and the checkbox for “Make this my default selection” is checked. Click OK.
8.    Configure the Source Control system as follows:
Connection: PROD
Root Path: Click the … button and navigate to the (project name) root in the database and click OK. This may take several minutes.
Connection Mode: Online
Get to Local Path: Click the … button and navigate to your Data folder. Select Make New Folder under Data and give the folder a unique name to help you identify the files as for the Support KB in RoboHelp.
9.    Click OK when you have configured source control. A copy of the database is now being downloaded to the path you specified. This may take up to 20 minutes.
You can verify that installation is proceeding either by watching your local path fill with files or keeping an eye on the CPU usage of the RSO3MiddleTierService and RoboHelpHTML files under Task Manager.
10. Once transfer is complete, highlight Tier1KB.xpj and click Open. It may take several minutes to open the project the first time. It is typical for the snippet file to check out the first time you open the project and the first time each day that you save all project files.
11. Once the project is open, set Version Control properties:
a.         Select Tools > Options.
b.         On the Version Control tab, select all options. This will prompt the user on each version control action they take.
12. Test a check out/check in to validate correct installation and source control operation.

It's the settings in miscproperties in the XPJ and it works in TFS just fine. I'ts as follows:
<miscproperties>
<matchedpair>
<name>vc::provider</name>
<value>Team Foundation Server MSSCCI Provider</value>
</matchedpair>
<matchedpair>
<name>vc::agent</name>
<value>MSSCC</value>
</matchedpair>
<matchedpair>
<name>vc::database</name>
<value>http://ap-gda113-tfs-a:8080/tfs/centric|NB-WWEELDEN|ITS\Wweelden</value> <- Add the TFS URL, your workspace name and your domain name.
</matchedpair>
<matchedpair>
<name>vc::cookie</name>
<value>$/BV - MVV/Main/Tools/Documentatie/mvv-beheerders</value> <- The location of the project in TFS.
</matchedpair>
</miscproperties>

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