Opening/reading old transferred files

Had to purhase HP Laptop with Windows 8.1 (hate it so far) Bought 4/3/15. Store tech recovered files and documents. Just tried to open a document and got gibberish. Checked the "windows" option and got another screen ofgibberish. What do I have go do to get readable document?

Hi @Patrick0740 ,
Welcome to the HP Forums!
It is a dynamite place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More.
I understand that you have purchased a new notebook. You had a tech retrieve your files but when you open them they appear as just gibberish.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to acquire any HP updates?
What was the previous Operating system you used?
Have you tried opening them in compatability mode?
What program where they created in?
How did the tech recover your files as he may be able to help you with viewing them?
What format were they save in?
Regards
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Opening/reading old transferred files

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