Opening software but its saying trial is over

I purchased photo shop elements 13 (the download version)  but something happened after i did a full system update. now when i try opening the software it brings the creative cloud window up & says trial has ended enter licensing serial code so i've tryed entering it but it won't let me enter the full code!
Any help will be much appreciated.
Thanks

I'm not sure what i do know is its stressing the life out of me! I purchased this years ago Corel Paint Shop Pro Photo X2 this installed within 3 minutes so i can't understand whats going on with this software.
Gener7 i don't like typing to much as i use something called a headmouse extreme & the onscreen keyboard because i broke my neck leaving me paralyzed from the neck down.

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