Openreach engineer says reset of profile needed

Hi,
We have BT Total Broadband Option 2.
After repairing a line fault this morning, the openreach engineer told me that our internet profile needed resetting as we had a very bad line for a few days which appears to have dragged down our speed, normally we run at 7-8mps, after the line repair we are at 0.1mps.
Looking at various postings here, I tried the http://speedtester.bt.com/ and got the following results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7328 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Seeing that the profile here says 135kps, it seems he was correct that it needs resetting.
Please can someone tell me how to get this done, preferably via email, I really really really don't want to call up normal internet support....
Thanks alot!
Andrew

your profile is rock bottom at 135 but if you stay connected 24/7 for the next 3/5 days maybe sooner it will rise automatically if your get 3+ days and still at 135 then contact the mods who will get it reset http://bt.custhelp.com/app/contact_email/c/4951
can take about 3 days for mods to contact you
I would delete the engineer ref as this is a public forum.
did the engineer not say he would get profile reset?
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Even BT Openreach Engineer believes fault is in eq...

This is a follow on from my original issue reported a week ago (That post has been marked as Sorted!!!) about waiting the 10 days after install of BT Infinity with good upload but bad download speeds. a very bad IP Profile on the line
Finally got BT to agree that IP Profile was not 80/20 and sent an Engineer today to check and reset.
He came and tested line at both ends (House and Green box at the end of the road), all OK apparently and agreed that IP Profile and line setting was wrong. He had a phone call with someone and he was trying to tell them that the line was prefect (in his opinion as he had tested it) and that the software settings for my line were not correct and needed sorting. They adjusted it (on a test) and he got 22mb. The engineer believed that I should get more (and even the BT order said I would get more speed). He said he thought there was an issue with hardware in green box but they would not agree with him!! BT to BT
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To confirm, I am getting 7mb download and about 14mb upload - I am on BT Infinity 2 and was told I would get 33mb download and 6mb upload when I ordered. This is the speed I have been getting since installation (17th July) and also getting now even after the BT Openreach engineer has come and checked everything (and he was happy with all the cabling and line from the exchange to the house and to the Modem)
So basically I have no difference and I am not sure what is next
I have BT Infinity 2 with 7mb upload and an engineer visit saying that it's a software/hardware issue at the exchange, and he tried a software change so believed it is a hardware issue but whoever he was talking to on the other end of the line said it was the software (my line configuration?) and the change was made (which has made no difference!)
He left saying he would update his notes and close the call!
He really was non-commital on the next steps!
Any help please..
Simon

Openrearch engineer tested with his own device
1) Direct to Master socket
2) Outside of house, just before it entered my house
He got 10MB. He confirmed that he check the quality of line at Master Socket, outside the house and from the exchange box and line was very good (quality) - a high number of 71, average of 50 apparently - sorry not sure what test value that was, just remember he mentioned it.
Said that line should do 33MB as originally suggested when I ordered. I have also done the DSL BT test and it says I should get 33Mb as well. He managed to get 22MB with a phone call to someone (they fiddled with some software settings) but it went back down to the 7MB just before he left.
He said he would update his notes with the fact that the line IP Profile was wrong and that a software updjustment did not correct it. He was trying to tell the person (from BT?) on the other end of the phone that my profile should be set higher than suggested so that I could get the 33MB speed but they would not do this. He also suggested to them on the phone that it might be a fault in the box but again they did not want to do anything - all this was between the Openreach BT Engineer in my house and someone on the end of his mobile phone.
He was really trying to help me which was good to see and hear but basically I am still back to how it was before he came
and I have had no more news from BT on any follow up

BT/OPENREACH ENGINEER (one hour call only)

i have been having internet connection problems for over 2 weeks now,
i have had several Openreach engineers come to my house and the exchange to try and fix,
as of yet the connection is still not up to scratch and i am losing connection every now and then,up to 4-6 hrs at times,
this morning another Openreach engineer came to my house to investigate the problem again,
he had all his equipment out testing the connection,during this testing he asked BT to reset my profile,
which they did, after this testing he said that BT had recognised a few errors on the line,
but he could not look into this any further as my time was up,
he said BT only pay Openreach for one hours work per job and my hour was up,
so he packed his stuff away and away he went,
not knowing what he could have achieved if he had stayed ??
i was gob smacked at this,
has anyone else enjoyed this care and attention from BT and Openreach,
my line is still not rectified as far as i know ????? ha ha ha
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Just another "great" idea of the government. Openreach will work for any Service Provider (ie BT, Sky etc) as they are not technically part of BT. The Service Provider hires Openreach to do a job, hence the time limit. If the Openreach Engineer exsceeds the limit of the agreement with the Service Provider then Openreach will be breaking the rules set by the government and may be fined. This is to "improve" the service to the customer. Unlike the old method, when an Engineer came and was left to fix the fault........WONDERFULL!!!!!!

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Hi
10 days ago a very nice Openreach engineer called to investigate an issue with my Broadband and discovered their modem was too hot to touch so replaced it. He also replaced the Faceplate as a precaution. Consequently the line is now the fastest it has ever been.
I have a hardwired phone socket next to the Master Socket (for a fax machine) which he connected to the back of the plate i.e. on my side. I don't use it often and when I tried it wasn't working so I took the plate out today to discover that when he connected 5 he broke the plastic around the clip and so it won't hold the wire - it just falls out.
All I need is for them to post one to me - it's not worth a visit!
I used Tech Chat who passed me around a few times and then told me to ring instead. I rang to be told that I need to go onto the Openreach website and look up their email address and email them. I challenged this as I am an end user not a service provider and I was clearly told to do as asked - and when I check the website it clearly says I should contact BT!
Any suggestions who I should speak to, or is this one for the mods?
Regards
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He didn't feed the phone signal back at first, but my mate who works for BT was well aware what can go wrong and pointed out to the fitter once he had got Inifinity working that none of the phones in the house now worked. So another trip to loft and a bit of fiddling and now all works as would be expected, 70Mb Infinity and all phones working.
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Openreach Engineer ?

I am expecting an openreach engineer to visit my home in a few weeks to upgrade my current broadband from ADSL to Fibre.
I understand that the process involves changing the faceplate on the BT Master Socket and connecting a new modem to the new faceplate which in turn will be connected to my router via a cat5 cable, all sounds simple enough i hear you say but here is where i think my problems are going to start.
My BT Master Socket is IN THE LOFT!!! why i have no idea, but never the less that's where it is and i can only assume the it was placed there by an engineer many years ago and long before we bought the house. So my question is will an openreach engineer be happy to climb into and around my loft or is he likely to turn on his heel and say I'm not going up there ?
As i understand it the line leading up to and including the master Socket remain the property of BT and as such I am not allowed to touch or relocate them so where do I stand if when the engineer comes he refuses to go in the loft.

My mates master socket was in the loft with all the internal extensions "starred" off that.
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Thanks for posting. I can take a look into this for you. Drop me an email with the details. You'll get the 'contact us' form in the about me section of my profile.
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BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Reset my Profile

Good evening
I have tried and tried to explain what is going on with my broadband speed to BT helplines today, but I don't think its getting through to the person on the end of the phone.
My normal broadband speed is around 7.0 Mbps, it is currently way down at 1.91 Mbps. I have run the BT's own speedtest and it is telling me that my Profile is currently set to 2 MBPS.
I have had this problem before and my profile was rest which sorted it out straight away.
Can someone please reset my profile to ge things working again.
Many Thanks Carol Bookhham
Solved!
Go to Solution.

Hiya.
Still no joy.
I sat indoors all day yesterday because an Engineer was supposed to be phoning me, and guess what...No phone call at all.
I have had a stable connection since reporting the fault, although the helpline said I must reset my router so the router isnt showing it as stable now because of the reset.
This is an exact pattern of what has happened before, work gets done on the lines in our village, this causes droputs on our routers, which in turn sets our profile way down to 2mb. Users then have to suffer because of something they haven't caused.
This kind of customer service really sucks and I am seriously considering changing my supplier for phone and broadband.
Please can someone just reset the Profile and get it fixed.
Carol

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Post Moved How-to-reset-ip-profile

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/How-to-reset-ip-profile/td-p/649986
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ok all you can do is wait while the DLM sees your line as stable and your speed should rise automatically normally within a couple of weeks stable connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Why does namcap say I don't need stuff I definitely do need?

I have developed some bash scripts using ffmpeg, imagemagick's convert, yad, and lots of other tools that I had to explicitly install, but namcap claims I don't need to list any of those dependencies. It's called silentcast and makes it easy to create a variety of animated gif recordings of the screen. I haven't put it in the AUR yet because I'm still working on the README.md, but the package is basically ready for use and available on github: https://github.com/colinkeenan/silentcast/#silentcast. I created the animated gifs in that README.md with silentcast itself.
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namcap -i silentcast-1.0-1-any.pkg.tar.xz
silentcast I: Script link detected (bash) in file ['usr/bin/genffcom', 'usr/bin/silentcast', 'usr/bin/temptoanim']
silentcast I: Script link detected (python) in file ['usr/share/silentcast/transparent_window.py']
silentcast W: Dependency included and not needed ('ffmpeg')
silentcast W: Dependency included and not needed ('imagemagick')
silentcast W: Dependency included and not needed ('yad')
silentcast W: Dependency included and not needed ('xorg-xrandr')
silentcast W: Dependency included and not needed ('wmctrl')
silentcast W: Dependency included and not needed ('xdotool')
silentcast W: Dependency included and not needed ('xorg-xwininfo')
silentcast W: Dependency included and not needed ('python-gobject')
silentcast W: Dependency included and not needed ('python-cairo')
silentcast W: Dependency included and not needed ('xdg-utils')
silentcast I: Dependency covered by dependencies from link dependence (bzip2)
silentcast I: Dependency covered by dependencies from link dependence (readline)
silentcast I: Dependency covered by dependencies from link dependence (linux-api-headers)
silentcast I: Dependency covered by dependencies from link dependence (gdbm)
silentcast I: Dependency covered by dependencies from link dependence (perl)
silentcast I: Dependency covered by dependencies from link dependence (glibc)
silentcast I: Dependency covered by dependencies from link dependence (iana-etc)
silentcast I: Dependency covered by dependencies from link dependence (openssl)
silentcast I: Dependency covered by dependencies from link dependence (ncurses)
silentcast I: Dependency covered by dependencies from link dependence (gcc-libs)
silentcast I: Dependency covered by dependencies from link dependence (db)
silentcast I: Dependency covered by dependencies from link dependence (expat)
silentcast I: Dependency covered by dependencies from link dependence (tzdata)
silentcast I: Dependency covered by dependencies from link dependence (filesystem)
silentcast I: Dependency covered by dependencies from link dependence (libffi)
silentcast I: Dependency covered by dependencies from link dependence (sh)
silentcast I: Dependency covered by dependencies from link dependence (zlib)
silentcast I: Depends as namcap sees them: depends=(bash python)
So, namcap thinks I only need bash and python! This is crazy. All the stuff I listed as dependencies are explicitly called in the bash scripts or imported in the python script because they were needed in that script. Many of these I had to install myself and were certainly not included with bash and python! Why is namcap saying I don't need this stuff?
It occurs to me that maybe I haven't properly created the PKGBUILD so that namcap thinks the dependencies are covered by installing the various included scripts. Do I have to somehow make it clear all those scripts ARE the package? Here is my PKGBUILD.
# Maintainer: Colin Keenan <colinnkeenan at gmail dot com>
pkgname=silentcast
pkgver=1.0
pkgrel=1
pkgdesc="Silent Screencast: video record your screen and make it into an animated gif"
arch=('any')
url="https://github.com/colinkeenan/silentcast"
license=('GPL')
depends=('ffmpeg' 'imagemagick' 'yad' 'xorg-xrandr' 'wmctrl' 'xdotool' 'xorg-xwininfo' 'python-gobject' 'python-cairo' 'xdg-utils')
install=${pkgname}.install
source=('silentcast' 'genffcom' 'temptoanim' 'transparent_window.py' 'silentcast.desktop' 'README.md')
md5sums=('de05e0140e4640bf0b52077f4ade5a26'
'3b7311751662d8bd3034e4720239b070'
'6ce4638b3358ca388838cf650083a528'
'6bf9e695750a3f65e4421544c53bdb96'
'f1641d3959f479a97b6bcd26f103f900'
'539141058e7f8bcb99218e632a817e1e')
package() {
install -D -m755 silentcast "$pkgdir/usr/bin/silentcast"
install -D -m755 genffcom "$pkgdir/usr/bin/genffcom"
install -D -m755 temptoanim "$pkgdir/usr/bin/temptoanim"
install -D -m755 transparent_window.py "$pkgdir/usr/share/silentcast/transparent_window.py"
install -D -m755 silentcast.desktop "$pkgdir/usr/share/applications/silentcast.desktop"
install -D -m755 README.md "$pkgdir/usr/share/doc/silentcast/README.md"
Last edited by colinkeenan (2014-09-22 05:56:37)

colinkeenan wrote:The specific answer I was looking for and hoping namcap would give me had to do with xdg-open from the xdg-utils package. I use it to open the desktop's file-browser. On the Packages page for xdg-utils, optional dependencies are listed according to what desktop it's being run on. So, for example, I use Xfce and it lists 'exo' and 'xorg-xprop' as optional dependencies. I have no idea if those optional dependencies are actually required in order for my script to open the file-browser in Xfce.
How can you not know? Do you use exo or xprop in the script or not? If you only use xdg-open, then only specify that as a dependency. Users can then figure out which specific tools they wish to use to satisfy that dependency. I use my own replacement for xdg-open, and if I wanted I could package it listing "xdg-open" in the provides array so your tool would then call my xdg-open replacement tool. It's not up to you to worry about how other users chose to implement xdg-open unless your scripts depend on a specific implementation.
Much the same could be bash. If your script uses a bash hashbang, then bash is a dependency. If you use a "sh" hashbang than any shell will do - but then you must use only posix shell commands and conditionals - there are a lot of "bashisms" that will not work in other shells (e.g. the [[ bash builtin for conditionals). But even if bash is a dependency it does not need to be listed: you should not list dependencies that are in base or base-devel.
On a related question that you touched on in this thread, you do not need to list recursive dependencies. If you list python modules that have python as a hard dependency, then you do not need to list python. But just like the 'bashisms' example above, if you use a specific version of python (2.7 or 3) these are generally not compatible. The modules might not care which python is installed to meet it's needs, but your script may require a specific implementation of python. In such a case, you'd have to specify which python you used in addition to the python module(s).
EDIT:
Bear in mind I just whipped this up on the spot, and I have no idea how reliable it is - but in principle the following line should find dependencies for any script or anything else for that matter - provided that simply running the script/command will use everything that is required:
pacman -Qqo $(strace ./script 2>&1 | awk '/^(open|stat|access)/ {sub(/[a-z]*\("/,"",$1); sub(/",/,"",$1); print $1}') 2>/dev/null | sort -u
This is assuming the script is in the current working directory and named "script". I'll put together a more flexible and useful version momentarily.

Openreach engineer says reset of profile needed

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