Openreach Issue with New Build

I'm currently a BT customer (and up until now very happy) and am about to move house to a new build site in Worcester. I checked the broadband speed for the postcode and all is good, and infinity is available. However when I put in my exact house number, it is not available.
Just to clarify, the build cycle is almost complete. Only 2 houses are still being built and almost all of the houses are now sold and lived in. The estate is basically a circle with my new house is in a cul-de-sac in the centre.
When I go to search for the house next door, it can have superfast broadband and the previous house on the estate I was considering which is in a similar position to mine (i.e. built, ready and vacant) is also fine.
Spoke to BT about the house move and they have basically confirmed that I can't get infinity. The best they can suggest is that I move, downgrade and then wait for my house to be upgraded.
I'm convinced that the estate will be served by the same cabinet and it's clear that it has been upgraded. It is also clear that the builder would not have put in anything different for my new house as pposed to the others on the estate. I cannot believe that there is a reason why it superfast broadband shouldn't be available.
I am also convinced that it isn't about waiting for the roll out to get to me if the whole estate can get infiity and we cannot.
My biggest worry is that if I don't get it resolved before I move in, it won't get looked at after. I am sure the infrastructure is all there but that somewhere, someone hasn't done somethign they ought to have done.
I got through to a technical support at BT who have suggested after moving in, I wait 48 hours for a normalisation to occur (although they are baffled why another empty house can have it and mine cannot) and suggested that I am free to cancel after 14 days if I cannot get what I want.
But as the issue is more likely with openreach than BT, cancelling with BT isn't going to make much difference as the issue seems to be with the network backbone. I suspect the hosue just hasn't been registered on a system so it comes back saying it's not available when it is.
So basically, I just wanted to ask if anyone else had any other ideas as to what I could do to get this sorted? Broadband is important for my ability to work from home and my family like to do a lot of netflix streaming and moving from somewhere where we get 60 Mb to 6Mb is going to be extremely annoying.
Thanks

Hi SunTzu,
Welcome to the community forum and thanks for posting!
Sorry for the mix up about BT Infinity being available at your new house. It's definitely a strange one as other houses in your area can get it and they'd be connected to the same cab as you.
I don't want to speculate as to why it's saying you can't have it but if you send your details over I'll find out for you. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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