Openreach Modem DSL light

My BT Infinity 2 has been working flawlessley since it was installed last year but suddenly last night I lost my internet link and its not returned all day.
My modem does not have a green DSL light. The power and LAN lights also cycle on and off - its like the modem automatically keeps reseting every few seconds.
I've tried resetting the modem, unplugging everything but can't get a connection.
BT say there is no problem on the line and have booked me an engineer call for Tuesday.
I hope its just a bad modem (version 3B) and they will replace.
Has anyone else seen this problem?

Sounds like a faulty modem

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Modem DSL Light flashes

Hello
I posted a few days ago about my PPPOE connection dropping on my Apple router around once or twice per day.
I have since noticed that when this happens, the DSL light on the white modem also goes out and flashes. In fact, it happened last night on an incoming call to the landline although this could be coinicidence as I cannot duplicate this.
I phoned BT last night who said there is a fault on my line and it will be passed to engineering who will deal with it in 48 hours. They had no more details than that - anyone else had anything similar or know what this might mean? Is the IP Profile too high or something?
Also, if the DSL stayed up but the PPPOE on the Apple router went down - does that cause the DSL light on the modem to flash or would it stay on?
Thanks

Ip profile wont be too high, so that wont be the issue.

My new Westell Modem/Router will work as homenetwork, DSL light works but internet Light is off.

Hello, i recently recieved a new modem/router from verison tech support. Its a newer model adsl2+. Well it will work as a router but won't connect any devices to the internet. The DSL light lights up but the internet does not. It says the same then when i connect it to my other router. The devices are connected, but not to the internet. Please Help. Thanks.

Perhaps this may help you
http://www.dslreports.com/faq/13600
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Received modem on Tuesday, still no DSL light

My PM to eircomAlan got ignored, so I post it here. I received my modem on Tuesday, landline got activated last week, but I still can't use broadband as there is no DSL light. As I pay for the service since 07/07, it would be nice if I could actually use it. Please sort this out.

Hi Jamagrewis
I have run some tests on your line and can confirm that there is an indication of major fault on the line which might be contributing to the broadband not working.
To get this issue resolved, please call our technical team on 1890 260 260 or chat with them via www.eircom.ie/chatnow.
Once this issue is resolved, please let me know and I will put a credit on your account as compensation for days you were without services.
I hope this helps and I am very sorry for the inconvenience caused.
Thanks
Amie

Gree DSL light/Orange Hub light

Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Ben

bmastevens wrote:
Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Ben
Did you contact the mods as suggested in your main problem in your other post.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Constant disconnects with flashing DSL light

Hi, my Infinity 2 connection has been unusable since last Friday 8th Feb. I get at the most a few minutes of up time then the connection drops with a flashing DSL light on the Openreach Modem.
I have tried power cycling the hub and modem, changed the cable to the socket and also relocated the modem.
I logged the call with BT on the 9th and on the 11th they marked the job as fixed, but it isnt.
This situation is very frustrating as I rely on my connection heavily for home and vpn to work but there seems to be no progress in a resolve.

I phoned the helpline in the end and the guy the other end actually did a line test and found an issue. Apparently an engineer is booked but cannot come out until 21st Feb!!! That will be nearly 2 weeks downtime. I have not had the appointment in confirmed in black or white which is not reassuring either.
Really annoyed as when I had adsl with 02 any issue (which was very rare) got resolved either next day or within the promised 3 days.
I also didn't have to chase them to resolve it and they Defo didn't mark a job as fixed until it actually was.
Not very impressed by BT at all. I have phone, Bt Vision and Infinity 2 with them so I pay them enough every month.

DSL light not on - Infinity down

Hi,
can anyone help -
I have a Home Hub 3 and Openreach modem box and have not had broadband since late Saturday.
The broadband light goes orange then off and the Openreach modem has power but no DSL light?
Looks like the modem box is power cycling.
Any previous issues for this fault?
Tried restarts and powercycles but still the same conditions.
thank Acha

http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
anything shown here?
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Infinity: DSL light off

We had Infinity activated last Thursday (21/10/10). It worked well with a good speed (approx 30Mb/s sync).
However this morning it is not working. The DSL light on the Openreach modem is now off. The connections seem ok and there are no problems reported for the exchange on the service status website.
Obviously a call to the technical support is necessary though after their complete inability to sort out problems we had last year with our old ADSL I am not looking forward to this! Before I phone is there anything I should do such as power cycling the modem. I've not done so yet as the engineer who fitted it told me it had to be left on for the first two weeks for the line to stabilise. I guess this is irrelevant now!
Thanks very much to anyone who can offer advice!
Mark

Now into 3rd day of no Infinity broadband.
DSL light on modem has come back on. So hopefully repair of the fault is in progress. However the BB light on the HomeHub is still orange. Resetting doesn't help. So still no internet.
At least it's only 8 hours until the 48 hours are up since the fault was passed onto Wholesale so there should be a phonecall to update. I'll have a moan if there's no call!

Orange Broadband light on HH3 but Green DSL light ...

I lost both my phone line and broadband on Monday morning, after about 10 minutes the phone line started working again but the Infinity stayed down.
All the lights on the Openreach modem are Green [Power/Dsl/Lan1] but the Broadband light on the Home Hub is flashing Orange.
I logged a fault with BT and they got me to reset all equipment, check cabling etc etc
Still the same and still unable to access the internet.
A new HH3 was sent to me, but when I fitted it, the same problem existied, but this time the Broadband light on the hub was solid Orange.
BT have now arranged for an engineer to visit on Friday 14th Dec
Infinity has been in and working for about 3 months now.
Has anyone come across this fault before, and my question is, if the hub isn't at fault, could this be an authentication issue that could be resolved remotely with out having to wait another 2 days for the engineers visit.
Thank you
Dave

You will be able to find answers on this thread, http://community.bt.com/t5/BT-Infinity/BT-INFINITY-ORANGE-LIGHT-ISSUE/td-p/711160/page/2
Hope it helps!
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If this answered your question please click "Mark as Accepted Solution" below.

Actiontec GT701C DSL light keeps flashing please help

I use to have the WIFI router from verizon but the wifi range was not strong enough for certain items in my home... in addition the items could not even find the network on wifi. i replaced it with a Actiontec GT701C so i could use my old wireless router that was strong enough to support my whole home .. But know when i connect my DSL line to the New modem the GT701c i can not access the internet .. i Could get to the configure screen but other than that the DSL Light keeps flashing any suggestions.. i have rebooted the modem and tryed diffrent phone line and phone jacks in my home please help !!!

Does your older modem connect still? If so, could you tell us which modem it is so that we could help you obtain the Transceiver Statistics from it? It's possible the ActionTec could either be defective or it could be sensitive to noise on the line if the signal isn't the greatest.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Net cut off at 12am. openreach modem is synced, bu...

As stated above. The link light is active on the openreach modem, and my DD-WRT router is still correctly configured to use [email protected] as the PPPoE username and a blank password. Nothing on my end has changed, But I can't get an IP address assigned to me.
I got an address assigned an hour or so ago that repeatedly took me to a BT wholesale
service information page. I then lost that IP and haven't been assigned another one since.
Any advice?
Solved!
Go to Solution.

Aaaaaand we're back.. That was strange. Must've been a 3 hour unplanned outage in my area or something.

DSL light continues to blink, customer service unhelpful

Hello,
I am visiting my family for the time being and the only Internet they can get around here is Verizon DSL, which stinks but hey it's still Internet.
However, the DSL light on the Westell Versalink 327W modem continues to blink and we can't get any Internet service. Having Xfinity at home, I have no idea how to help them and customer service was absolutely no help, insisting the problem was on our end. Anyone else having this issue? How is it resolved?
Thanks for your time.

Try plugging the DSL modem into the test port at the network interface. If the light goes solid they have a problem in the house. If it continues to blink then they have to call Verizon to send out a technician to repair the line.

DSL intermittently stop working for a day (DSL light on, but no Internet access)

Hi,
We have a frustrating problem with our Verizon Business DSL.
Three times in the past 2 months it has gone down between 12AM and 6AM in the morning.
Each time this happens, the DSL light will stay solid on the modem and it will obtain a valid WAN IP address, but there will be absolutely no Internet access.
This occurs with or without the Trendnet router we normally have installed.
To get it working again we have to call Verizon tech support.
Usually that involves hour(s) of talking with a support person, during which time they will reset things on their end, and they will have us reset our Westell 6100 modem, and do many other things like restart the PC, check settings, etc, etc...
-The first time, after trying all the usual stuff, they had to escalate the issue to another department, which took 24hrs, and then they got it working... or it started working on it's own?
-The second time it started working while I was talking to the first support person.
I had reset the modem and she had also reset things on her end.
-Today it quit again.
The first support person referred the problem to the maintenance office, after having me do all the usual stuff.
Eventually I got a call from a Verizon maintenance (?) guy, he said he thinks it might be our modem, so he is going to have a replacement modem sent to us.
But then the Internet started working on it's own about 5PM...
Once we receive the modem, I suppose I will replace that, but I'm not real confident it will fix the problem?
Another thing I noticed today, not sure if it related to the first problem...
Normally the modem will show 2800k/700k speeds, today it is showing 1700k/400k.
Thanks for any help/ideas,
{edited for privacy}

Thanks for your help, Smith6612!
I have contacted Verizon about the slow speed, so we will see what happens with that.
I'll post an update when I hear back from them.
Thank you very much for your offer to help with the other issue, I will keep that in mind if the problem recurrs.

*High Speed Enhanced - DSL Light keeps going off and on, Losing Internet *

Issues
My DSL light starts flickering and then my internet light goes off. The DSL then comes back on but internet does not reconnect. This happens 3-4 times each hour.
My max download speed is capped at 3MB even though Im available to have 5mb
This has only happened recently i was able to get consistent 5.8 MB download for 9 months.
I've had 2 technicians come in to check my line speed and it both clocked in at 3 MB download. They thought my line i was on was over capacity so they asked them to switch my port. But still seeing the same issue.
Im out of options here, I have a 3rd technician scheduled but im not confident this is going to get fixed. I guess last resort is for them to check the physical line to see if there is something wrong from central office to my residence?I have to constantly turn off and turn back on the router to get the internet to come back on. This is incredibly frustrating when Im working. Any suggestions here?
This has been going on for the past month and no end in sight.
Any help is appreciated.
Download speed various from 1.5 to 3.1 everytime the DSL light goes out the Down and Up changes.
Transceiver Statistics
Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_re-adsl
Data Path
FAST
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
2828
696
Margin (dB)
6.9
6.6
Line Attenuation (dB)
38.0
19.8
Transmit Power (dBm)
0.0
8.4

Your noise levels are terrible, something is going on with the line. Your downstream and upstream speeds are not even at max bitrate. For a 3Mbps line, which is the least you should be running on a range extender card, you should be at 3360/864. If the DSL drops out you'll have to reset the modem to get the Internet light back on, either that or logging into 192.168.1.1 and manually reconnecting the line. Bottom line you have an issue with the line, call Verizon and get a service tech out ASAP.

Intermittent connection dsl light flashing on mode...

I had a line issue fixed last week after a voice/data outage, after this my infinity connection worked for a few days, then I noticed the dsl light flashing on the hub every few hours. This has progressed to pretty much no connection, if I reboot the fiber modem ocasionally I will get a connection for 20 minutes then it will fail again. I've tried a spare fiber modem which worked for about 5 hours then started displaying the same symptom of the dsl light flashing. The voice part of the line is working fine with no crackling or drops. The line checker said everything was fine when I first tested it so is this likely to be another wiring issue, a problem with the hub/modem (I understand they can have thermal problems?) or something external?
Any thoughts or things to try appreciated before I brave another call to the helpdesk....

Two modems with the same issue, this there must be a BroadBand fault.

Openreach Modem DSL light

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