Opentype not working in Illustrator CS5

I am unable to insert alternate characters for Opentype fonts in Illustrator CS5. I never had any problem with them in earlier CS versions, where I could simply double click a character in the Glyph window to insert an alternate style. Now, in CS5, sometimes that works, but usually it doesn't. Help please!

I may have answered my own question by finding an updater that supposedly fixes problems with the glyph window.

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