Operation Cannot Complete Because of an Unknown Error [CANT]

I have been using version CS6 since its launch. I had my operating system upgraded to Windows 8 in the New Year and loaded my programs afresh then.
I used Illustrator extensively in April and May and haven't used it much since then. Yesterday, when I came to do some work with it, I couldn't start a new document without this message appearing, after clicking OK the program became unresponsive (an operating system 'ding' sounded on each mouse click) and could only be closed using Task Manager.
I managed to open a new file from a template or open an existing PDF. However, when I tried to save it under a new name, the same issue happened.
I can only think that whatever is causing this happend after an update between now and last May/June as I was using the program freely before then.

Hey,
I had the same problem any time I tried to open .svg files. I resaved the files as .eps and they opened without issue.

Similar Messages

CS6 Spell check error: The operation cannot complete because of an unknown error [CANT]

Hi Everyone,
Has anyone else encountered this error when trying to spell check? Is there a way around it?

Hey,
I had the same problem any time I tried to open .svg files. I resaved the files as .eps and they opened without issue.

In my MAC OS X 10.6.8 appear this msg "The operation cannot complete because of an unknown error (PARM)"

In my MAC OS X 10.6.8 appear this msg "The operation cannot complete because of an unknown error (PARM)"

When I called Adobe, I was pretty much told that they would not offer any assistance. I offered to purchase the incident support, but they said that wasn't an option with this problem. I had to badger the guy just to get him to say that he believed it was caused by an inability of our network account users to write to the local hard drive. What is below is the results of my attempts to research and solve the problem from that point.
The way we addressed it was to make a second partition (only 10GB) on the local computers and give full read & write access to it for everyone. Then, we instructed our students to set their Scratch location to that new partition. This does indeed resolve the [PARM] error and some problems trying to save and open large files. It does not address the SUITEPEA errors we are getting in our console log though.
To change the Scratch location:
- click Illustrator in the menu bar
- select Preferences
- click Plug-ins and Scratch
- use the drop-down menu to change the Primary scratch disk
- click OK
Sadly, the above must be done per each individual user and I have not yet found a way to push the preference using Workgroup Manager since the Illustrator preference file is not a normal .plist and the Scratch portion is a rather lengthy string of characters. Adobe did not make this one easy on us and they're not willing to support it (or weren't in my case).
I wish the rest of you better luck than I have had on this issue.
The funny thing is - if Adobe used /Users/Shared for the default scratch location instead of whatever location it currently is, I don't think this would be a problem since all users (in a default Mac OS X install) have full access to /Users/Shared

The operation cannot complete because of an unknown error. [Parm]

I manage computer labs for a small college and we recently installed Adobe CS3 Design Premium on our Macintosh labs. When a user launches Adobe Illustrator CS3 (13.0.2), they see a widget with the Ai (Adobe Illustrator) icon and the following text "The operation cannot complete because of an unknown error. [Parm]" and an OK button. At the same time, the console log (~/Library/Logs/Adobe Illustrator CS3/AISuitePea.log) is flooded with something called SuitePea throwing errors, such as these below (this is only a small portion of those thrown):
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.
Does anyone know what this SuitePea is or what to do about this kind of error?
System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local
Any help would be appreciated. Thank you,
Branden Ohlinger

When I called Adobe, I was pretty much told that they would not offer any assistance. I offered to purchase the incident support, but they said that wasn't an option with this problem. I had to badger the guy just to get him to say that he believed it was caused by an inability of our network account users to write to the local hard drive. What is below is the results of my attempts to research and solve the problem from that point.
The way we addressed it was to make a second partition (only 10GB) on the local computers and give full read & write access to it for everyone. Then, we instructed our students to set their Scratch location to that new partition. This does indeed resolve the [PARM] error and some problems trying to save and open large files. It does not address the SUITEPEA errors we are getting in our console log though.
To change the Scratch location:
- click Illustrator in the menu bar
- select Preferences
- click Plug-ins and Scratch
- use the drop-down menu to change the Primary scratch disk
- click OK
Sadly, the above must be done per each individual user and I have not yet found a way to push the preference using Workgroup Manager since the Illustrator preference file is not a normal .plist and the Scratch portion is a rather lengthy string of characters. Adobe did not make this one easy on us and they're not willing to support it (or weren't in my case).
I wish the rest of you better luck than I have had on this issue.
The funny thing is - if Adobe used /Users/Shared for the default scratch location instead of whatever location it currently is, I don't think this would be a problem since all users (in a default Mac OS X install) have full access to /Users/Shared

The operation cannot complete because of an unknown error. [TAdd]

Anyone get this message when launching Illustrator CS2 in OS 10.5?.5
The operation cannot complete because of an unknown error. [TAdd]
The keyboard short commands to access tools, etc. seem disabled as a result.
Also, I get an error message when trying to access keyboard shortcuts within illustrator.
very frustrating. I tried deleting all the library prefs for illustrator, and it's still not working.
tia for any help.

Are you launching AI from an alias?

When saving illustrator work getting an error "operation cannot complete because of an unknown error" [UNKN]

when saving illustrator work getting an error "operation cannot complete because of an unknown error" [UNKN]

Without proper system info and other details like where you are saving nobody can tell you anything. You haven#t even told us your version of AI...
Mylenium

Solution to error: "The operation cannot complete because of an unknown error. [CANT]" ???

Hi,
I'm working with Adobe Illustrator CS3 for Mac and suddenly the software started to prompt "The operation cannot complete because of an unknown error. [CANT]". I deleted my prefs and the problem is still present.
Some times the machine freezes after this error.
I'm performing normal operations, nothing that requieres large amounts of memory or so.
The problem only happens in Illustrator.
Any possible solution?
thanks in advance.

I have a MacBook Pro 15" 2.2 GHz. My hard drive has 50% of free space (80GB free)
It was defragmented 2 months ago. No reports from SMART or any issues with directory. (tested with Drive Genius and Disk Warrior)
I read in several posts about problem with scratch discs. My system has only one partition.
Hope this info might be helpful.

The operation cannot complete because of an unknown error (PRAM)

the operation cannot complete because of an unknown error (PRAM)

I have the same error TADD with illustrator CS5/Win7. Removing AIprefs or Font-cache doesn't seem to help.
in my folder C:\Program Files (x86)\Adobe\Adobe Illustrator CS5 there is a shortcut to
C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
but I don't think i'm supposed to start moving the program around..
Has smbdy found a solution yet to this problem??

This operation cannot complete because of an unknown error. [UKCO]

I use Illustrator CS4 and recently updated my Mac to Maverik. The problems started not long after an update. When i try to open some tools this message appears.
This operation cannot complete because of an unknown error. [UKCO].
Can anyone offer a solution.

Check the permissions on the library folders and such. Mavericks changes this stuff and the program may simply notz be able to access certain prefs and tool presets.
Mylenium

Error message:The operation cannot complete because of an unknown error. [!IMP]

When I select the image it show these message box, how can i fixed it???

vicky,
You may have a corrupt file, or the list may be relevant.
Corrupt file:
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
The list:
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

The operation cannot complete because of an unknown error. [-1]

For the last month or so I have been getting this error everytime I open up a document in Illustrator CS5.1. I have read that this could be font related, but eliminated all fonts that had errors. I have read that it could be from opening files across a network. But that's not the case. I have read that it's the preferences. I deleted those and still have the problem. I have read it's because of opening an older AI or EPS file, but this happens with newly created files too.
This started happening after the latest updates to CS5 (my current version is 15.1.0).
So what the hell is causing this?

Michael,
It seems that something is seriously wrong.
You may start at 4) in this list from bad to worse and see whether it helps:
1) Close down Illy and open again;
2) Restart the computer;
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup;
4) Move the folder with Illy closed;
5) Look through and try out the relevant among the Other options; font caches sometimes have a bad behaviour.
Ultimately, even more seriously, you may (although it is hardly necessary here):
6) Uninstall, run the Cleaner Tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

The operation cannot complete because of an unknown error. [HUH?]

We work on PC's with CS5 installed on approximately 7 seats. One artist posted this error message asking what do you do when you see this? Well now I'm seeing this message. Not funny. The problem started when I attempted to paste an template into a blank document. There was a conflict between swatches. I'm not sure how many there were, around 200 or so. Each one requireing me to click OK. Has there been any fix for this error? I have looked in the messages but nothing yet on how to fix this.

Check you palettes to see if you have an overlfow of deleted color, symbols, styles, and your file size.
Every time I have seen the HUH error was a result from the problem described in the link Monika provided, but there may be other reasons such as the last post mentoning variables.
The problem in the link comes from old tags in earlier verisons of Illustrator. As Illustrator evolved a problem that occurs where tags exponentioanly duplicate, much the tribbles on that star trek episode.
If you work exclsuively in CS6 then you would not get the problem, my guess is your template was built in an older version of Illustrator, probabaly earlier than CS5.

"The Operation cannot complete because of an Unkown error. [CANF]"

Ill CS3, new install, 13.0.2, was working perfectly Thursday. Closed my Mac (MacBook Pro, Intel) Opened on Friday, get this error. Anyone have any ideas?

I had the same experience. No updates or changes, just an error out of nowhere. It doesn't seem to affect the performance of Illustrator. Just a couple of annoying error message click-throughs at startup.
First error message: "The operation cannot complete because of an unknown error. [CANF]"
Second error message: "An error occured while processing the appearance of an object."

I cannot extrude to 3D after creating an object, it says "the operation cannot be completed because of an unknown error (CANT). what can i do please?

i cannot extrude to 3D after creating an object, it says "the operation cannot be completed because of an unknown error (CANT). what can i do please?

WHich version?
Which system?
What kind of object is it?
Does it happen with simple objects as well?

The operation cannot complete because of an unkown error while exporting to png

Adobe Illustrator CS5
Windows 7 64bit
I am getting the following error while trying to export a png
"The operation cannot complete because of an unkown error. [13]"
I tried disabling all startup items, rebooting, copying and pasting to a new document to no avail.
Please help

Here is what I tried and it worked
Save the file as pdf with the "Preserve Illustrator Editing capabilities" checked. Rename the file from .pdf to .ai
New file can now export without any problems.
Wierd. But thanks to everyone who posted

Operation Cannot Complete Because of an Unknown Error [CANT]

Similar Messages

Maybe you are looking for