'Operation could not be completed' when trying to load a displacement map

Im running PS CS6 13 x64 on a MacBook Pro with Mountain Lion OS X 10.8.2. I want to load a displacement map but when I'm in the Displace dialogue box and I click OK I get 'Operation could not be completed' Any ideas? it's pretty urgent and have been on hold on the Adobe helpline for 30 minutes so far!!!!

Anything particular about the files (Color Mode, size, …)?
Boilerplate-text:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

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'Operation could not be completed' when trying to load a displacement map

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