Operator sold used iphone or repairman swapped my iphone

I bought my brand new iphone 4S from 3HK (3 Telecom Hong Kong) on 16 April 2012 with 2 year phone service and 1 year warranty. The unit failed to power up on 6 June 2012 about 2 weeks after I updated ios5.11.
I took it to the 3HK repair center on 9 June 2012. 3HK refused to repair my iphone or exchange a new iphone for me by claiming that my iphone 4S is not original iphone. My iphone is in my possession 24 hours a day. The unit was functioning normal before it breakdown. I could still using it to send and receive email before the night before I sleep. Any advice to help me to catch who rip me off : (1) 3HK sold me used equipment as brand new, or
(2) repairman in the 3HK's repair center swapped my iphone with a used and modified iphone.

If it was not a black screen, normally, you Apple store can exchange a new iphone with you. In my case, I am not sure if the black screen caused by the update of ios 5.11 or something else. So I must entrust my iphone with an Apple authorized service center not owned by Apple.
Does anyone know how to protect yourself about being sold a non-new ipone as new one?
How could entrust our iphone to repair center with a black screen?
That can happen to you to if you have a black screen.

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Hi I am in travel and I use from Iran operator. but my iphone is locked for it. please open it for me

hi I am in travel and I use from Iran operator. but my iphone is locked for it. please open it for me or help me anyway can please

Since the iPhone is not officially sold in Iran, & there are no supported carriers there, you couldn't have an iPhone locked to a carrier in Iran.
At any rate, if you do have a carrier locked iPhone, you need to contact the carrier the phone is locked to to get it officially unlocked. No one here can help you, nor can/will Apple.

HT1311 i sold my iphone and i cant figure out how to unlock it so it can be used. can anyone help??

i recently sold my iphone and it is locked so it cannot be used. cant figure out how to unlock it....can anyone help??

wilser01 wrote:
i recently sold my iphone and it is locked so it cannot be used. cant figure out how to unlock it....can anyone help??
Did you erase it before you sold it?
Settings> General > Reset - Erase all content & settings.
Or did you leave all your personal info on it and give it to someone else?

Sold my iPhone 4, personal info was not deleted, can't use iCloud because another device is logged into it. What do I do?

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Buy a retail Snow Leopard DVD. After installing that, you can upgrade to Lion if you wish.

Which operator is used to model MD128Y on iphone 4?

Which operator is used to model MD128Y on iphone 4?

There are only 3 choices if it came from Spain: http://support.apple.com/kb/ht1937
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ONLY the carrier to which it is locked can unlock it.
Contact that carrier and ask if they offer this service and if you qualify

Would use iphone?if apple replaces ios with new operating system??

would use iphone?if apple replaces ios with new operating system??would you buy any iPhone ??also you could not buy any iPhone 7,with any ios?

Apple have just updated their iOS to iOS 8 so what are you on about?
Do you have a valid question here or not?

I have recently sold my iphone and the new owner says he cannot use my phone without my apple id and password.i reset the phone to factory settings before i sent it.can he run up a bill using my id?cheers.

I have recently sold my iphone and the new owner says he needs my id and password to use it.i reset the phone to factory settings before i sold it but wanted to know if he could run up a bill even though i no longer have an account with my phone provider?

You did not follow the proper procedure when selling the phone before resetting it to factory settings. You must help the new owner deactivate the Activation Lock or else he will have the same issue over and over when he upgrades the software or sells it to someone else.
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I bought a used iphone and its locked by icloud

Hello, i need help from the apple people.
I bought a used iphone 4 on a swap meet, when i try to activate it says that i need to put the icloud email and password, the thing is i cant find the guy that sold me the iphone, is it posibble to know the email account (not the password) linked to this iphone ( imei: 012748001389030), so i can send an email to the previos owner requesting him to disable that option. because when i try to activate i just get c********@gmail.com, and i dont know the email.
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Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
Rreynoso7 wrote:
I bought a used iphone 4 on a swap meet,
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

Hello I am using iPhone 5s but after upgrading to iOS 8.0.1 I am unable to signin my iCloud account ?

Hello
i am using iPhone 5s, but after upgrading to iOS 8.0.1 I am unable to sigin my iCloud account
whenever i try to signin it shows " verification failed" / " the password you entered in incorrect"
i changed by Apple ID PASSWORD three times and tried to signin but it shows same as above - verification failed / password is incorrect
please suggest
regards
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I believe that all iPhones, purchased in Egypt, from official sources, are sold as carrier locked. So, your phone was hacked by someone so you could use it in Germany. Sorry, but that's what happens to hacked iPhones.
No one here can help you, nor can/will Apple, and since none of the carriers in Egypt offer official unlocking, your choices are not good.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

HT201413 I recently was sold a Iphone 4 (Via Ebay), but the phone was shipped to me with a standing pass-code on it, and now the seller will not return any forms of contact to me. What can I do, I have tried recovery mode - restore, but I get same error m

The Iphone "Iphone" could not be restored. This device isn't eligible for the requested build. Then I am given the option to click "More Information", or Ok. I have followed all of the necessary steps, but I haven't had in suecessful trials. Will someone PLEASE help, I am REALLY ready to use my fricken 280 Dollar Iphone! Lol. Thanks.

Bad news: It sounds as if you were sold a jailbroken iPhone.
Good news: File a SNAD with eBay. Make sure all your correspondence has been through eBay Messaging. The fact that the seller has been ignoring you will not sit well with them.
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Lesson: Don't buy a used iPhone.
It's much worse for the seller. His PayPal and eBay accounts will be frozen. Until he squares up with both you and eBay, he's out of money and out of business.

HI, Im using Iphone 4 and i recently got my IOS updated to IOS7 and now im getting the error message as "PDP authentication failure" Im using Aircel carrier.

HI, Im using Iphone 4 and i recently got my IOS updated to IOS7 and now im getting the error message as "PDP authentication failure" Im using Aircel carrier.
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update...
I am not one to give up. So I called AT&T today. Now they are telling me they canceled my order because they were unable to fulfill my order. Basically, AT&T told me they sold out so they canceled my order so I can proceed to reorder again. It took them 4 days to realize this. I will be lucky if I get a new phone by Christmas. I am sure they will find a way to cancel my order again.
Again, I argued, how is this my fault. I placed my order at the store around 11 a.m. Pacific time. My friend ordered his phone online sometime after me. He got his but my order was canceled. AT&T tried to explain to me that they sold over 600,000 phones, almost 500 per minute during there peak. Again, I asked, how this was my fault.
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HT1689 What do you do if your computer is not upgradeable to snow leopard using Iphone 5

What do you do if your computer is not upgradeable to snow leopard using Iphone 5,
just purchased my new iphone 5 64gb- but does me no good if I cant back up pictures or add my music frm my computer even using icloud. How can I do the things I was able to do with the Iphone 4 now that the 5 will not be recognized at all by my Mac without shelling out thousands of dollar to buy an intel runnung computer just because the Apple software department cannot plug in backwards compatibility to new products such as the iP 5! My computer runs perfectly what am I going to do with two computers if I were to buya new one.
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Hi I am using iPhone 4s.ATT confirmed my iPhone is unlocked. I am india now and I am using a simcard provide by a service provider in india. I followed the following steps. 1. Open iTunes on your Mac or PC and verify that you have internet connectivi

Hi
I am using iPhone 4s.ATT confirmed my iPhone is unlocked. I am in india now and I am using a sim card provide by a service provider in india.
I followed the following steps.
Open iTunes on your Mac or PC and verify that you have internet connectivity.
Connect your iPhone using the dock connector to USB cable that came with your iPhone.
Backup your iPhone.
Erase the contents of your iPhone
Restore your backup.
Swap the old SIM card with one for the new carrier.
Complete the Setup Assistant.
I am getting the following message
The Sim Card that you currently have installed in this iphone is from carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with iphone Please insert another SIM card from a supported carrier od request from this iPhone be unlocked by your carrier. Please contact apple for more information.
Can some one please help with me on this.
Regards
Titto

You are attempting to use the iPhone on a wireless provider that is not
supported. You will have to work with them to resolve any issues or
switch to a supported wireless provider. Which wireless provider are
you attempting to use?

Operator sold used iphone or repairman swapped my iphone

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