Opinions sought: could Yosemite upgrade affect hardware?
Hi there,
I installed Yosemite on my late-2010 MacBook Pro last week and had a whole host of problems, including an erratic/unresponsive trackpad, which got worse the longer the computer was running.
Due to some poor decisions on my part [!] I ended up with a totally broken machine, so reinstalled Snow Leopard from DVD. Thought the trackpad would work normally again, but the problem persisted, albeit to a lesser degree. Mentioned it to a friend, saying it was odd as I'd not had dropped my laptop or had any spills and she told me that someone she knows at Apple had said that software upgrades could, in fact, affect the hardware.
Roll forward a week, I'm at the Genius Bar explaining my story and the Genius talks to his manager. Comes back and insists that because the trackpad issue happens on two operating systems, it must be a coincidence that it happened at the same time as I installed Yosemite, and as the machine is out of warranty I'll have to pay for a new trackpad to be installed. Seeing thousands of people here and on Reddit etc. with difficulties after upgrading makes me suspicious that we've all had coincidences like this, but maybe he was right... I notice in the work authorisation document, he didn't make any mention of installing Yosemite, which has annoyed me a bit.
I'm mostly curious what people think. I'm not too upset about having to pay for a £70 repair on a four-year-old machine, even though in my head I'm utterly convinced it was because of the Yosemite upgrade that it stopped working. Does anyone have any thoughts on this?
Thanks for your time, knowledgeable Apple Support Communities users!
Was definitely worth leaving it to the professionals then!
I have it back now. They blamed a liquid spill... that happened so long ago (mid-August – when I said in my original post I'd not had any spills, I meant since I'd upgraded to Yosemite last week) that I didn't think it could possibly be that. So lesson learned, a liquid spill that doesn't cause a single problem for three months can suddenly cause your computer to become totally useless.
But they've also reinstalled Yosemite, so I feel like I've got a new computer for £70 or so, which is pretty sweet. And they said between 3-5 days, but I had it back within 24 hours.
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First time on forums - hope Im not asking a questions that has been asked several times before. I purchased a mac mini not even a year ago, and its was plenty fast until I updated to Yosemite. I also found a link to Etresoft from another questions and ran it. For the sake of expediency - Ill go ahead and post the results. Any thoughts? - all help is more appreciated than I can express in words..
Problem description:
Mac running very slow after Yosemite upgrade
EtreCheck version: 2.1.8 (121)
Report generated February 8, 2015 at 7:30:25 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Late 2012) (Technical Specifications)
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
8 GB DDR3 1067 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
SMS19A450 1440 x 900 @ 60 Hz
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: one day 23:7:9
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (240.73 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
VIA Labs, Inc. USB3.0 Hub
Western Digital My Book 1230 4 TB
EFI (disk4s1) <not mounted> : 315 MB
Time Machine (disk4s2) /Volumes/Time Machine : 4.00 TB (2.80 TB free)
VIA Labs, Inc. USB3.0 Hub
hub_device
Western Digital My Passport 0741 2 TB
EFI (disk2s1) <not mounted> : 210 MB
2 T - Passport Drive - User Data (disk2s2) /Volumes/2 T - Passport Drive - User Data : 2.00 TB (1.47 TB free)
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
hub_device
Apple, Inc. Keyboard Hub
Logitech Optical USB Mouse
Apple Inc. Apple Keyboard
MediaTek Inc MT1887 507.9 MB
disk5s1 (disk5s1) <not mounted> : 32 KB
JayHoferEDIT2014 (disk5s2) /Volumes/JayHoferEDIT2014 : 502 MB (0 B free)
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
Seagate FreeAgent FW 800mbit - 800mbit max
EFI (disk3s1) <not mounted> : 210 MB
2 T - Fire Drive (disk3s2) /Volumes/2 T - Fire Drive : 2.00 TB (1.61 TB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Magican.app
[not loaded] com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]
[not loaded] com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) [Click for support]
[loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) [Click for support]
/Library/Extensions
[loaded] com.karios.driver.DuetDisplay (1 - SDK 10.10) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[killed] com.apple.xpc.loginitemregisterd.plist
5 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
4 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.backblaze.bzserv.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.magican.castle.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
[running] net.kromtech.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.amazon.music.plist [Click for support]
[running] com.backblaze.bzbmenu.plist [Click for support]
[running] net.kromtech.MacKeeper.Helper.plist [Click for support]
User Login Items: ℹ️
duet Application (/Applications/Duet.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application (/Applications/Google Chrome.app)
Box Sync UNKNOWN (missing value)
Knock Application (/Applications/Knock.app)
MagicanMonitor Application (/Applications/Magican.app/Contents/Frameworks/MagicanMonitor.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
User internet Plug-ins: ℹ️
Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 [Click for support]
3rd Party Preference Panes: ℹ️
Backblaze Backup [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 258.52 GB
2 T - Passport Drive - User Data: Disk size: 2.00 TB Disk used: 532.92 GB
Destinations:
My Book [Local]
Total size: 4.00 TB
Total number of backups: 69
Oldest backup: 2014-05-28 08:55:42 +0000
Last backup: 2015-02-09 03:04:24 +0000
Size of backup disk: Adequate
Backup size 4.00 TB > (Disk used 791.44 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
4% MailTab Pro for Gmail
3% Google Chrome
2% MagicanMonitor
1% bztransmit
Top Processes by Memory: ℹ️
490 MB MailTab Pro for Gmail
412 MB softwareupdated
283 MB AntiVirus
271 MB Google Chrome Helper EH
232 MB Google Chrome
Virtual Memory Information: ℹ️
2.53 GB Free RAM
6.05 GB Active RAM
1.39 GB Inactive RAM
1.70 GB Wired RAM
91.14 GB Page-ins
154 MB Page-outs
Diagnostics Information: ℹ️
Feb 8, 2015, 08:27:16 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-02-08-082716_[reda cted].crash
Feb 6, 2015, 08:20:10 PM Self test - passed
Feb 6, 2015, 07:49:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/DashlaneAgent_2015-02-06-19491 1_[redacted].crash1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1217 ' 0.5 0.25 10 1000 15 5120 1000 25000 1 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1000 80 40 500 300 85 25 20480 262144 20 2000 524288 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays CFBundleIdentifier 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' 'com\\.apple\\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${k[22]}"'%s\n' {Privacy,Mode}': %s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'checksum: %s\n%s\n' '%d MB: %s\n' );b=(com.adobe.{AAM.Updater-1.0{,},AdobeCreativeCloud,CS{4,5}ServiceManager,fpsaud,SwitchBoard{,}} ${k[21]}{aelwriter,{AirPortBaseSt,SafariNotific}ationAgent,FolderActions.enabled,installer.osmessagetracing,mrt.uiagent,ReportCrash.Self,{rp,usb}muxd} com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.daemon{,} com.microsoft.office.licensing.helper com.oracle.java.{Helper-Tool,JavaUpdateHelper{,}} com.teamviewer.{Helper,teamviewer{,_desktop,_service}} org.macosforge.xquartz.{privileged_{,},}startx );c=(879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' BEGIN { FS=":";if(system("sw_vers -productVersion|grep -q ^10\.1")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' { sub(/ :/,"");print|"tail -n'${p[10]}'";} ' ' NR==2&&$4<='${p[7]}' { print $4;} ' ' ($1~"wir"&&$2>'${p[22]}')||($1~"uts"&&$2>'${p[19]}') { print $1" "int($2);} ' '|grep DYLD' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q":"$0":"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/ /{print};END{if(NR<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { if(NR<'{${p[14]},${p[21]}}') printf("^/[Sp]|'${k[21]}'");} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print;} END { split("'"${b[*]}"'",b);split("'"${c[*]}"'",c);for(i in b) print b[i]".plist\t"c[i];} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' ' $2=="=" { gsub(/[()"]/,"",$3);print $3;} ' ' /^\// { sub("/dev/","",$1);printf("%s: %s\n",$1,$9);} ' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[5]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[5]}'||T<'${p[20]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[6]}"'",m);} ' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS=":";} $2<=m[$1]{next} $1<9 { o[$1]=o[$1]"\n "$3" (UID "$4"): "$2;} $1==9&&$5!~"^/dev" { o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==10&&$5 { p="ps -c -ocomm -p"$5"|sed 1d";p|getline n;close(p);if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" UID ("$4"): "$2;} $1~/1[12]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { u1="Mb/s";u2="per sec";u3="ms/s";u4="KiB/s";u5="%";u6="total";u7="MB";u8="ports";u[1]=u1;u[2]=u1;u[3]=u3;u[4]=u4;u[5]=u5;u[6]=u6;u[7]=u7;u[8]=u8;u[9]=u2;u[10]=u2;u[11]=u2;u[12]=u2;l[1]="Net in";l[2]="Net out";l[3]="I/O wait time";l[4]="I/O requests";l[5]="CPU usage";l[6]="Open files";l[7]="Memory";l[8]="Mach ports";l[9]="File opens";l[10]="Forks";l[11]="Failed forks";l[12]="System errors";for(i in o) print "\n"l[i]" ("u[i]")\n"o[i];} ' ' END{if($3~/[0-9]/)print$3} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[18]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${k[22]}"'"T;printf("'"${f[9]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[18]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[19]}"'\\ :'"${k[16]}"' \""$0"\"/*/'${k[20]}'";p|getline b;close(p);if(b~/ /||b=="") b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[20]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/:/;s/(\n)c/\1:/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2 \1/p' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8}':/;s/ *: */:/g;p;' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS=":"} { printf("'"${f[10]}"'",$1/1048576,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[17]}}'/ { getline d;if(d~"t") D=D"\n"$1;} END { print D;} ' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $3":"$2;} ' '|tail -n'${p[6]} ' $1>1 { $NF=$NF" x"$1;} /\*/ { if(!f) f="\n\t* Code injection";} { $1="";} 1;END { print f;} ' ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;1s/:/ tree/;/^ +[MPSV].+:../d;s/:$//;p;' 's/,.+"//p' '|grep -q e:/' '/[^ .]/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[18]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' env pluginkit scutil 'dtrace -q -x aggsortrev -n' profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls route egrep 'dscl . -read' );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[20]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|calling|(complet|enabl)ed|ry HD' -k Message CReq 'bad |corru|dead|fail|GPU |hfs: Ru|inval|v_c|NVDA\(|pagin|error|TCON|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0 < 0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno != 0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1:%@d:%s:%d\n\",@a);printa(\"2:%@d:%s:%d\n\",@b);printa(\"9:%@d:%s:%d:%s:%d\n\",@c);printa(\"10:%@d:%s:%d:%d\n\",@d);printa(\"11:%@d:%s:%d:%d\n\",@e);printa(\"12:%@d:%s:%d:%d\n\",@f);printa(\"3:%@d:%s:%d\n\",@g);printa(\"4:%@d:%s:%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{aut*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/{Lau,Sec}*/*t .launchd.conf" list '-F "" -k Sender hidd -k Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info} -P -m\ / '' -n1 '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err','USBF:'}'"' -name\ kMDItem${k[16]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[16]} :CFBundleDisplayName $EUID {,'/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s $TMPDIR../C -type f -size +'${p[11]}'M -exec stat -f'%z:%N' {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' "-o ',\"name\":\"[^\"]+' L*/A*/Fi*/P*/*/a*.json" users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$Sender \$(RefProc): \$Message" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "sandbox ex" ' );N1=${#c2[@]};for j in {0..15};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console}\ log Activity SMC Login\ hook 'I/O per process' 'High file counts' UID Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ {caches/logs,overrides} Shutdown\ codes Heat Diagnostic\ reports Bad\ plists Free\ space VM );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D${i}0'(){ A'$i' $@;C0;};';for j in 2 3;do eval D$i$j'(){ local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D10 0 N1+1 2;D10 0 $N1 1;B1;C2 27;B1&&! B2&&C2 28;D12 22 15 63;D10 0 N1+2 3;D10 0 N1+15 17;D13 3 0 N1+3 4;D13 4 0 N1+4 5;D13 N3+4 0 N1+9 59;for i in 0 1 2;do D13 N3+i 0 N1+5+i 6;done;D13 N3+3 0 N1+8 71;D13 62 1 10 7;D13 10 1 11 8;B2&&D13 18 19 53 67;D12 11 2 12 9;D12 12 3 13 10;D12 13 42 70 101 25;D12 65 6 36 13;D12 45 20 52 66;D13 66 7 37 14;D13 17 8 15 38;D10 9 16 16 77 45;C4;B2&&D10 35 49 61 75 76 78 45;B2&&{ D10 28 17 45;C4;};D10 12 40 54 16 79 45;D10 12 39 54 16 80 45;D13 31 25 37 15;B2&&D13 19 21 0;B2&&D13 40 10 42;B2&&D12 2 29 35 46;D12 44 34 43 53;D12 25 22 20 32;D12 33 0 N1+14 51;D12 34 21 28 35;D13 35 27 29 36;A1 40 59 81;B3 18;A1 33 60 82;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D13 50 38 5 68;B4 19 0;D23 37 33 34 42;B2&&D13 46 35 45 55;D13 38 32 31 43;B2&&D13 59 4 65 76 91;D13 63 4 19 44 75 95 96;B1&&{ D13 53 5 55 75 69&&D13 51 6 58 31;D13 56 5 56 97 75 98&&D10 0 N1+7 99;D12 55 5 27 84;D13 61 5 54 75 70;D13 14 5 14 12;D13 15 5 72 12;C4;};D13 16 5 73 12;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 20;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 6 6 73 102;B2&&{ A1 18 26 94;B7 6;B4 0 0 11;C3 23;};A1 18 26 94;B7 6;B4 0 0 11;C3 24;D13 60 14 66 92;D13 58 14 67 93;D13 26 4 21 24;D13 42 14 1 62;D13 43 37 2 90 48;D13 41 10 42;D12 48 36 47 25;A1 4 3 60&&{ B3 5;A2 14 61;B4 0 6 21;B4 5 0;A2 14 62;B4 0 0 21;B6 0 6 4;C3 5;};D13 9 41 69 100;D12 32 21 68 35;D12 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D13 54 5 7 75 76 69;D13 52 5 8 75 76 69;D13 57 4 64 76 91;D12 0 4 4 84;D12 1 4 51 84;D13 21 22 9 37;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D20 31 47;D13 64 4 71 41;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B3 15;B6 14 15 4;C3 29;B4 4 13 27 89 65;A1 24 23;B7 13;C3 30;B4 4 0 87;A2 14 61 89 20;B4 0 16;A1 26 50 64;B7 16;C3 6;D13 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I may not agree with them.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Hello,
I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
Thanks ever so much for your advice!
Lillibet
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 9:53 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Technical Specifications)
MacBook Air - model: MacBookAir5,2
1 1.8 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:22:41
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple, Inc. Keyboard Hub
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/WD +TURBO Installer.app
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.14) [Click for support]
/System/Library/Extensions
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.mcafee.ssm.Eupdate.plist [Click for support]
[running] com.mcafee.ssm.ScanManager.plist [Click for support]
[running] com.mcafee.virusscan.fmpd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
TouchP-150M Application (/Applications/Canon P-150M/TouchP-150M.app)
iPhoto Application (/Applications/iPhoto.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
MacFUSE [Click for support]
NTFS-3G [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
Destinations:
My Passport Edge for Mac [Local]
Total size: 499.94 GB
Total number of backups: 27
Oldest backup: 2013-01-31 21:15:26 +0000
Last backup: 2015-05-02 11:33:09 +0000
Size of backup disk: Adequate
Backup size 499.94 GB > (Disk used 82.42 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
3% fontd
2% VShieldScanManager
0% taskgated
0% notifyd
Top Processes by Memory: ℹ️
745 MB Google Chrome Helper(8)
439 MB kernel_task
246 MB VShieldScanner(3)
160 MB Google Chrome
127 MB Finder
Virtual Memory Information: ℹ️
130 MB Free RAM
3.87 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 2, 2015, 09:30:08 PM Self test - passed
May 2, 2015, 08:52:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
May 2, 2015, 09:28:53 AM /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
May 1, 2015, 05:45:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
May 1, 2015, 05:38:54 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
May 1, 2015, 05:38:43 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
May 1, 2015, 05:38:32 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
May 1, 2015, 05:38:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
May 1, 2015, 05:38:10 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
May 1, 2015, 05:38:00 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
May 1, 2015, 05:37:49 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
May 1, 2015, 05:37:38 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
May 1, 2015, 05:37:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
May 1, 2015, 05:37:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
May 1, 2015, 05:37:06 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
May 1, 2015, 05:36:55 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
May 1, 2015, 05:36:44 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
May 1, 2015, 05:36:33 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
May 1, 2015, 05:36:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
May 1, 2015, 05:36:17 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
May 1, 2015, 05:36:01 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
May 1, 2015, 05:35:50 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
May 1, 2015, 05:35:39 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
May 1, 2015, 05:35:28 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
May 1, 2015, 05:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
May 1, 2015, 04:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
May 1, 2015, 02:53:58 PM /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
Apr 20, 2015, 09:31:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
After installing Yosemite upgrade, can't access documents and files
I installed the Yosemite upgrade without making a proper backup first, not realizing what a major upgrade this is. During the install, I was prompted to create a new user account. Now that the upgrade is complete, when signed in as the new user, I can see my files and documents listed in a Device called “Guest’s MacBook Pro,” but when I try to access them, I’m told I don’t have permission to see the folders' contents.
I should add that I bought this machine used, and I have always used it under the name “Guest.”
Please help me access my stuff! Thanks in advance.
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 11:47 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 140 - SN = 9G2150ZCUD3MB
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: one day 0:3:24
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (429.05 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. iPhone
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) [Click for support]
[not loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.SafariNotificationAgent.plist
5 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.corestorage.corestoragehelperd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.findmymac.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.installd.plist
[failed] com.apple.mtrecorder.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.wdhelper.plist
11 processes killed due to memory pressure
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.mackeeper.AntiVirus.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
5% hidd
5% WindowServer
3% ClanLord
1% Google Chrome Helper(12)
1% fontd
Top Processes by Memory: ℹ️
1.20 GB Google Chrome Helper(12)
488 MB kernel_task
164 MB Google Chrome
147 MB ClanLord
78 MB mdworker(7)
Virtual Memory Information: ℹ️
47 MB Free RAM
3.95 GB Used RAM
140 MB Swap Used
Diagnostics Information: ℹ️
May 1, 2015, 11:43:03 AM Self test - passedMacKeeper – Do Not Install
MacKeeper – Do Not Install (2) See SDW2001’s post
MacKeeper Removal
MacKeeper Removal -
Yosemite Upgrade slowed MacBook Pro to a crawl
Hi Folks,
I'm relatively new to a Mac, and so, after upgrading to Mountain Lion and then Maverick and enjoying all the great benefits, not the least a little performance boost, I was eager to upgrade to Yosemite when it arrived.
Unfortunately, it's not been a good upgrade for me. In fact, I'm researching how to go back to Maverick. But, before I do, thought I'd share and see if there were some obvious issues being overlooked.
I've already turned off FileVault encryption which helped, but not enough to get back to the Joys of why I've transitioned to a Mac and have been enjoying it so much ever since. Thank God I didn't wait until Yosemite to give Macs a try, the Yosemite experience is not enjoyable, at all.
Everything is now so 'laggy', so much latency in every mouse move, selection, typing, etc...., everything. Try selecting a file while the Finder window is painting and the file lines jump up or down, 5 or 6 tries is the probability of actually getting the right file selected. Scrolling, what a nightmare, have to think Scrolls ahead, that is, attempt scroll down and wait until something happens if it ever does, because if you don't wait the window will scroll up and down catching up to all the scrolls being tried, and trying to stabilize that means more scroll commands queued up to act on, and..... will it ever scroll to where I need it? Just wait, either for the Scroll storm to subside or something to happen is the best choice.
So, obviously not a working situation. In any case, reading through these forums I see where EtreCheck is recommended and I've downloaded and run it. My results are below, and, with all the red marked lines. I'm pretty sure there are some issues to resolve but I don't know what to interpret from it. I did see where deleting .plist files and rebooting allowed Yosemite to recreate them and that solved performance issues for some. But, not willing to delete these many without some guidance and certainly not knowing whether it will do any good.
A minor note, Parallels was shutting down during EtreCheck run, so the 100% cpu listed may be a red-herring.
Thanks for any help,
KWL
Problem description:
Yosemite upgrade MacBook Pro/SSD/8GB made really, really slow,
EtreCheck version: 2.0.11 (98)
Report generated December 2, 2014 at 1:17:48 PM GMT+11
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris -
Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 8 days 23:44:41
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.42 GB (118.34 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) Support
[loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) Support
[loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) Support
[loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) Support
/Applications/Proxifier.app
[not loaded] com.initex.proxifier.macosx.kext (2.12.2b2 - SDK 10.8) Support
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6) Support
/Library/Extensions
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.2) Support
[not loaded] com.lge.driver.LGEADMobilSolutionFamily (1.6.0) Support
[not loaded] com.netgear.driver.NetgearQMISupport (1 . 1 . 0 - SDK 10.8) Support
[loaded] com.netgear.driver.NetgearVSP (1.0.0 - SDK 10.8) Support
[not loaded] com.netgear.driver.qmiNetDriver (1.1.0 - SDK 10.8) Support
[not loaded] com.sierrawireless.SierraTruInstallPreferred (1 - SDK 10.8) Support
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0 - SDK 10.6) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0 - SDK 10.6) Support
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) Support
[loaded] com.symantec.kext.internetSecurity (5.2f1 - SDK 10.6) Support
[loaded] com.symantec.kext.ips (3.5f1 - SDK 10.6) Support
/System/Library/Extensions/LG 1.6.0.0604.kext/Contents/PlugIns
[not loaded] com.lge.driver.LGELTEADBus (1.6.0) Support
[not loaded] com.lge.driver.LGELTEADMdmControl (1.6.0) Support
[not loaded] com.lge.driver.LGELTEADMdmData (1.6.0) Support
[not loaded] com.lge.driver.LGELTEADMsc (1.6.0) Support
[not loaded] com.lge.driver.LGELTEADNicControl (1.6.0) Support
[not loaded] com.lge.driver.LGELTEADNicData (1.6.0) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.bird.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.coreservices.uiagent.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.lookupd.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.pluginkit.pkd.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.recentsd.plist
[failed] com.apple.sbd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
[failed] com.apple.secd.plist
[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.xpc.loginitemregisterd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.diagnosticd.plist
[failed] com.apple.GSSCred.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.iconservices.iconservicesd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.installd.plist
[failed] com.apple.MobileFileIntegrity.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.periodic-monthly.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.sandboxd.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.spindump.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.systemstatsd.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[running] com.netgear.switchTool.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.symantec.uiagent.application.plist Support
[running] net.juniper.pulsetray.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.symantec.liveupdate.daemon.ondemand.plist Support
[failed] com.symantec.liveupdate.daemon.plist Support
[not loaded] com.symantec.sep.migratesettings.plist Support
[running] com.symantec.sharedsettings.plist Support
[running] com.symantec.symdaemon.plist Support
[running] net.juniper.AccessService.plist Support
[not loaded] net.juniper.UninstallPulse.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
[invalid?] org.wireshark.ChmodBPF.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.att.CellularService.plist Support
[running] com.att.FocusReportingService.plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Bartender Application (/Applications/Bartender.app)
ClipMenu Application (/Applications/ClipMenu.app)
Google Drive Application (/Applications/Google Drive.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
BetterTouchTool Application (/Applications/BetterTouchTool.app)
Dropbox Application (/Applications/Dropbox.app)
XtraFinder Application (/Applications/XtraFinder.app)
EvernoteHelper Application (/Applications/Evernote 2.app/Contents/Library/LoginItems/EvernoteHelper.app)
Chromium ApplicationHidden (/Applications/Chromium.app)
OmniFocus Clip-o-Tron Application (/Applications/OmniFocus Clip-o-Tron.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
Safari Extensions: ℹ️
Evernote Web Clipper
OpenIE
3rd Party Preference Panes: ℹ️
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Java Support
Symantec QuickMenu Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
100% prl_vm_app
30% WindowServer
17% firefox
15% prl_client_app
11% eclipse
Top Processes by Memory: ℹ️
2.02 GB prl_vm_app
447 MB firefox
120 MB MailTab Pro for Gmail
94 MB eclipse
86 MB prl_client_app
Virtual Memory Information: ℹ️
151 MB Free RAM
1.56 GB Active RAM
1.22 GB Inactive RAM
3.67 GB Wired RAM
583.18 GB Page-ins
12.50 GB Page-outsLinc,
Thanks very much for the reply, appreciate the support.
And, you're not kidding about the size of that script, holy cow.
In any case, after several minutes it finished, presented "Process Completed", and here are the results,
Thanks again,
KWL
Start time: 17:06:52 12/02/14
Model Identifier: MacBookPro11,1
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 9 days 3:33
Diagnostic reports
2014-11-21 prl_client_app crash
2014-11-22 Evernote crash
2014-11-25 SymDaemon crash
2014-11-25 eclipse crash x3
2014-11-25 garcon crash
2014-11-25 memcheck crash x6
2014-11-27 com.apple.WebKit.WebContent crash
2014-11-28 eclipse crash x2
2014-11-28 memcheck crash x4
2014-11-30 SymDaemon crash x2
2014-11-30 sun.plugin2.main.client.PluginMain hang x2
2014-12-02 SymDaemon crash
Log
Dec 2 10:12:57 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:12:57 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 10:13:04 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:13:04 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 10:13:25 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:13:25 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 10:13:56 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:13:56 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 10:14:02 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:14:02 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 10:14:09 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 10:14:09 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 11:47:57 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 266; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 51097749
Dec 2 11:52:05 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 269; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 51166345
Dec 2 11:58:25 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 265; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 51267699
Dec 2 12:13:57 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 288; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 51528453
Dec 2 12:23:17 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 299; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 51690358
Dec 2 13:04:15 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 13:04:15 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 13:04:38 SepNdcStream_inspectData: ndc_buffer_submit failed (-86)Vulnerability Protection encountered an error (-86).
Dec 2 13:04:38 SepNdcStream_inspectData: ndc_buffer_submit failed (-60)Vulnerability Protection encountered an error (-60).
Dec 2 13:43:07 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 285; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 53028888
Dec 2 13:56:14 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 251; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 53243842
Dec 2 14:03:39 process prl_vm_app[50977] caught causing excessive wakeups. Observed wakeups rate (per sec): 372; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002
Dec 2 14:44:46 process eclipse[998] caught causing excessive wakeups. Observed wakeups rate (per sec): 315; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 54088537
Swap (MiB): 621340
Activity
CPU: user 16%, system 16%
CPU per process: firefox (UID 501) is using 52.6 %
Memory: prl_vm_app (UID 501) is using 1559 MB
Mach ports: appleeventsd (UID 55) is using 119267 ports
kexts
com.symantec.kext.internetSecurity (5.2f2)
com.symantec.kext.ndcengine (1.0f2)
com.symantec.kext.ips (3.5f2)
com.netgear.driver.NetgearVSP (1.0.0)
com.Cycling74.driver.Soundflower (1.5.2)
com.cisco.kext.acsock (1.1.0)
com.parallels.kext.usbconnect (10.1.1 28614)
com.parallels.kext.hypervisor (10.1.1 28614)
com.parallels.kext.netbridge (10.1.1 28614)
com.parallels.kext.vnic (10.1.1 28614)
com.symantec.kext.SymAPComm (12.2f2)
Daemons
com.cisco.anyconnect.vpnagentd
com.oracle.java.JavaUpdateHelper
com.symantec.liveupdate.daemon
org.wireshark.ChmodBPF
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
net.juniper.AccessService
com.symantec.symdaemon
com.symantec.sharedsettings
com.adobe.fpsaud
org.macosforge.xquartz.privileged_startx
com.symantec.liveupdate.daemon.ondemand
com.fitbit.galileod
Agents
com.symantec.uiagent.application
net.juniper.pulsetray
com.aptonic.LaunchAtLogin
com.readytapgo.MorningsHelper
com.adobe.ARM.UUID
in.appyogi.ethernetstatushelperapp
com.att.FocusReportingService
com.att.agnccelld
org.macosforge.xquartz.startx
com.cisco.anyconnect.gui
com.oracle.java.Java-Updater
com.fiplab.MailTabProHelper
com.mint.quickview-launcher
com.google.keystone.user.agent
com.apple.AirPortBaseStationAgent
com.netgear.switchTool
Bundles
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/LG 1.6.0.0604.kext
- com.lge.driver.LGEADMobilSolutionFamily
/System/Library/Extensions/ndcengine.kext
- com.symantec.kext.ndcengine
/System/Library/Extensions/NetgearQMIDirectIP.kext
- com.netgear.driver.qmiNetDriver
/System/Library/Extensions/NetgearQMISupport.kext
- com.netgear.driver.NetgearQMISupport
/System/Library/Extensions/NetgearVSP.kext
- com.netgear.driver.NetgearVSP
/System/Library/Extensions/SierraDIPSupport.kext
- com.sierrawireless.driver.SierraDIPSupport
/System/Library/Extensions/SierraFSRSupport.kext
- com.sierrawireless.driver.SierraFSRSupport
/System/Library/Extensions/SierraHSRSupport.kext
- com.sierrawireless.driver.SierraHSRSupport
/System/Library/Extensions/SierraIPDirect.kext
- com.sierrawireless.driver.SierraIPDirect
/System/Library/Extensions/SierraTruInstallPreferred.kext
- com.sierrawireless.SierraTruInstallPreferred
/System/Library/Extensions/Soundflower.kext
- com.Cycling74.driver.Soundflower
/System/Library/Extensions/SymInternetSecurity.kext
- com.symantec.kext.internetSecurity
/System/Library/Extensions/SymIPS.kext
- com.symantec.kext.ips
/Library/Extensions/ndcengine.kext
- com.symantec.kext.ndcengine
/Library/Extensions/SymInternetSecurity.kext
- com.symantec.kext.internetSecurity
/Library/Extensions/SymIPS.kext
- com.symantec.kext.ips
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
/Library/PreferencePanes/OSXFUSE.prefPane
- com.github.osxfuse.OSXFUSEPrefPane
/Library/PreferencePanes/SymantecQuickMenu.prefPane
- com.symantec.quickmenu.prefpane
/Library/ScriptingAdditions/BarsoomOsaxHelper.osax
- com.fabriceleyne.BarsoomOsaxHelper
/Library/ScriptingAdditions/BartenderHelper.osax
- com.surteesstudios.BartenderHelper
/Library/ScriptingAdditions/XtraFinder.osax
- com.trankynam.XtraFinder
/Library/Spotlight/IBMNotesImporter.mdimporter
- com.ibm.notes.mdimporter
Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper.safariextension
- com.evernote.safari.clipper
Library/Caches/com.apple.Safari/Extensions/OpenIE.safariextension
- com.parallels.openinie
Library/Internet Plug-Ins/WebEx64.plugin
- com.cisco_webex.plugin.gpc64
Library/Mail/Bundles/OmniMailMessageServiceEnabler.mailbundle
- com.omnigroup.OmniMailMessageServiceEnabler
dylibs
/usr/lib/libsymsea.1.1.0.dylib
App extensions
com.parallels.desktop.console.Resource-Monitor
com.getdropbox.dropbox.garcon
Apps
/Applications/Dropbox.app
/Applications/Google Drive.app
Contents of /etc/ssh_config (checksum 2841432291)
Host *
SendEnv LANG LC_*
Host *
XAuthLocation /opt/X11/bin/xauth
Contents of /Library/LaunchAgents/com.cisco.anyconnect.gui.plist (checksum 1087717482)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>PathState</key>
<dict>
<key>/opt/cisco/anyconnect/gui_keepalive</key>
<true/>
</dict>
</dict>
<key>Label</key>
<string>com.cisco.anyconnect.gui</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>--wait-apps</string>
<string>/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.netgear.switchTool.plist (checksum 1663252153)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.netgear.switchTool</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Netgear/NetgearSwitchTool</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>TimeOut</key>
<integer>90</integer>
<key>KeepAlive</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 590049911)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>22</integer>
<key>Minute</key>
<integer>4</integer>
<key>Weekday</key>
<integer>4</integer>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist (checksum 2715641560)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.symantec.uiagent.application</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/net.juniper.pulsetray.plist (checksum 908028267)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>net.juniper.pulsetray</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
</array>
<key>ProgramArguments</key>
<array>
<string>/Applications/Junos Pulse.app/Contents/Plugins/JamUI/PulseTray.app/Contents/MacOS/PulseTray</string >
</array>
<key>KeepAlive</key>
<true/>
<key>Disabled</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchAgents/org.macosforge.xquartz.startx.plist (checksum 2451978492)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>org.macosforge.xquartz.startx</string>
<key>ProgramArguments</key>
<array>
<string>/opt/X11/lib/X11/xinit/launchd_startx</string>
<string>/opt/X11/bin/startx</string>
<string>--</string>
<string>/opt/X11/bin/Xquartz</string>
</array>
<key>Sockets</key>
<dict>
<key>org.macosforge.xquartz:0</key>
<dict>
<key>SecureSocketWithKey</key>
<string>DISPLAY</string>
</dict>
</dict>
<key>ServiceIPC</key>
<true/>
<key>EnableTransactions</key>
<true/>
...and 2 more line(s)
Contents of /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist (checksum 2630047092)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN
http://www.apple.com/DTDs/PropertyList-1.0.dtd >
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.cisco.anyconnect.vpnagentd</string>
<key>ProgramArguments</key>
<array>
<string>/opt/cisco/anyconnect/bin/vpnagentd</string>
<string>-execv_instance</string>
</array>
<key>KeepAlive</key>
<true/>
<key>RunAtLoad</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
<key>EnableTransactions</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist (checksum 333804614)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Program</key>
<string>/usr/local/bin/galileod</string>
<key>ProgramArguments</key>
<array>
<string>/usr/local/bin/galileod</string>
</array>
<key>Label</key>
<string>com.fitbit.galileod</string>
<key>UserName</key>
<string>root</string>
<key>GroupName</key>
<string>daemon</string>
<key>InitGroups</key>
<true/>
<key>OnDemand</key>
<false/>
<key>ServiceIPC</key>
<true/>
<key>Sockets</key>
<dict>
<key>UserClients</key>
...and 27 more line(s)
Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist (checksum 2394746304)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>com.symantec.liveupdate.daemon.ondemand</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>
</array>
<key>TimeOut</key>
<integer>15</integer>
<key>Sockets</key>
<dict>
<key>DaemonSocket</key>
<dict>
<key>SockPathMode</key>
<integer>49663</integer>
<key>SockPathName</key>
<string>/private/tmp/com.symantec.liveupdate.daemonport</string>
</dict>
</dict>
<key>EnableTransactions</key>
...and 3 more line(s)
Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist (checksum 3403302937)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>Label</key>
<string>com.symantec.liveupdate.daemon</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>
</array>
<key>TimeOut</key>
<integer>15</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.symantec.sep.migratesettings.plist (checksum 3583785382)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>com.symantec.sep.migratesettings</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Symantec/Migration/MigrateSettings</string>
<string>/Library/Application Support/Symantec/Migration/Saved Symantec Data</string>
</array>
<key>Disabled</key>
<false/>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist (checksum 2142494329)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>com.symantec.sharedsettings</string>
<key>MachServices</key>
<dict>
<key>com.symantec.sharedsettings</key>
<true/>
</dict>
<key>Program</key>
<string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist (checksum 513030552)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.symantec.symdaemon</string>
<key>OnDemand</key>
<false/>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>RunAtLoad</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/net.juniper.AccessService.plist (checksum 420451302)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>EnvironmentVariables</key>
<dict>
<key>JUNS_LOG_NAME</key>
<string>/var/log/Juniper Networks/Logging/debuglog.log</string>
<key>PULSE_CONFIG_PATH</key>
<string>/Library/Application Support/Juniper Networks/Junos Pulse</string>
<key>PULSE_PLUGIN_PATH</key>
<string>/Applications/Junos Pulse.app/Contents/Plugins</string>
</dict>
<key>Label</key>
<string>net.juniper.AccessService</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService</string>
</array>
<key>ServiceDescription</key>
<string>Juniper Access Service Daemon</string>
<key>WorkingDirectory</key>
<string>/Applications/Junos Pulse.app/Contents/Plugins/JUNS</string>
...and 2 more line(s)
Contents of /Library/LaunchDaemons/net.juniper.UninstallPulse.plist (checksum 3662460710)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" \
"http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<dict>
<key>Label</key>
<string>net.juniper.UninstallPulse</string>
<key>Program</key>
<string>/Library/Application Support/Juniper Networks/Junos Pulse/Uninstall.app/Contents/Resources/uninstaller</string>
<key>WatchPaths</key>
<array>
<string>/Applications/Junos Pulse.app/Contents/Resources/watchpath</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist (checksum 1346761329)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>org.wireshark.ChmodBPF</string>
<key>RunAtLoad</key>
<true/>
<key>Program</key>
<string>/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 394026997)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.att.CellularService.plist (checksum 617332851)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<true/>
<key>Disabled</key>
<false/>
<key>GroupName</key>
<string>wheel</string>
<key>Label</key>
<string>com.att.agnccelld</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/AGNC Client/UserAgents/CellularService</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.att.FocusReportingService.plist (checksum 3562477340)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.att.FocusReportingService</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/AGNC Client/UserAgents/FocusReportingService</string>
</array>
<key>Disabled</key>
<false/>
<key>OnDemand</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>Debug</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 647236597)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
DNS: 9.0.130.50 (static)
Listeners
kdc: kerberos
launchd: afpovertcp
launchd: microsoft-ds
User login items
iTunesHelper
- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
Bartender
- /Applications/Bartender.app
ClipMenu
- /Applications/ClipMenu.app
Google Drive
- /Applications/Google Drive.app
Fitbit Connect Menubar Helper
- /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app
BetterSnapTool
- /Applications/BetterSnapTool.app
BetterTouchTool
- /Applications/BetterTouchTool.app
Dropbox
- /Applications/Dropbox.app
XtraFinder
- /Applications/XtraFinder.app
EvernoteHelper
- /Applications/Evernote 2.app/Contents/Library/LoginItems/EvernoteHelper.app
Chromium
- /Applications/Chromium.app
OmniFocus Clip-o-Tron
- /Applications/OmniFocus Clip-o-Tron.app
Safari extensions
Evernote Web Clipper
Open in Internet Explorer
Restricted files: 1035
Lockfiles: 1
Elapsed time (s): 453 -
Hi,
Since I did the Yosemite 'upgrade' last week I have been having problems with my MacBook Pro that never happened before. The most frustrating problems involve my keyboard which doesn't light up (checked my settings and they are correct) and the top row of function keys don't do anything so I can't adjust the volume, brightness, etc. Then if my screen goes into sleep mode, when I wake it back up I have to sign back in twice - I never had to sign in at all after sleep mode before.
I'm finding that in order to get it working properly I am having to completely shut down and start up again but when the keyboard problems are happening I can't get anything on the apple dropdown to work either (i.e. shut down, restart, etc) so I can only shut down by pressing and holding the on/off button.
I've never had problems with my Macbook before and feel like Apple have completely ruined it in one update! I've had a look through other posts on here but can't find anybody else having these problems so I would be really grateful if anyone could help me and offer me some advice on how to sort it out.
Thanks!Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best. -
Yosemite upgrade, lack of memory, slow response
After i have upgraded to Yosemite, the system is working slowly than ever.
Please find below the relevant information from EtreCheck:
Problem description:
Lack of memory after yosemite upgrade
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 11:12:47 AM GMT+2
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Early 2013) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.4 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD spdisplays_2880x1800Retina
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: one day 3:57:23
Disk Information: ℹ️
APPLE SSD SD256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (20.37 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 39
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) Support
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.4) Support
/Library/Extensions
[not loaded] net.arraynetworks.driver.tun (1.0) Support
/System/Library/Extensions
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) Support
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) Support
/Users/[redacted]/Library/Application Support/Transmit/Transmit Disk.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) Support
Startup Items: ℹ️
tun: Path: /Library/StartupItems/tun
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.Maps.pushdaemon.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.SafariNotificationAgent.plist
[failed] com.apple.sbd.plist
[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
[failed] com.apple.xpc.loginitemregisterd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.GSSCred.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.installd.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.spindump.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.AdobeCreativeCloud.plist Support
[invalid?] com.cisco.anyconnect.gui.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.motorola.MDMUpdater.plist Support
[running] com.motorola.motohelper.plist Support
[loaded] com.motorola.motohelperUpdater.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist Support
[running] com.freemacsoft.appcleanerd.plist Support
[loaded] com.github.GitHub.GHInstallCLI.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.motorola-mobility.mmcfgd.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.sharpcast.xfsmond.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[invalid?] com.manasys.redmineclient.plist Support
[running] com.pia.pia_manager.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Bartender Application (/Applications/Bartender.app)
PopClip Application (/Applications/PopClip.app)
Dropbox ApplicationHidden (/Applications/Dropbox.app)
TransmitMenu Application (/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)
HazelHelper Application (/Users/[redacted]/Library/PreferencePanes/Hazel.prefPane/Contents/Resources/Ha zelHelper.app)
Caffeine Application (/Applications/Caffeine.app)
Day-O Application (/Applications/Day-O.app)
Alfred 2 Application (/Applications/Alfred 2.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
PhotoStickies Application (/Applications/PhotoStickies.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
WebEx64: Version: 1.0 - SDK 10.6 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Hazel Support
Java Support
Spelling Support
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
8% Skype
6% WindowServer
3% launchd
2% Microsoft Outlook
2% hidd
Top Processes by Memory: ℹ️
653 MB Safari
161 MB com.apple.WebKit.WebContent
112 MB Skype
86 MB Path Finder
86 MB WindowServer
Virtual Memory Information: ℹ️
712 MB Free RAM
3.29 GB Active RAM
924 MB Inactive RAM
1.63 GB Wired RAM
25.29 GB Page-ins
2.57 GB Page-outsAfter i have upgraded to Yosemite, the system is working slowly than ever.
Please find below the relevant information from EtreCheck:
Problem description:
Lack of memory after yosemite upgrade
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 11:12:47 AM GMT+2
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Early 2013) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.4 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD spdisplays_2880x1800Retina
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: one day 3:57:23
Disk Information: ℹ️
APPLE SSD SD256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (20.37 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 39
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.netbridge (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.usbconnect (10.1.0 28600 - SDK 10.7) Support
[not loaded] com.parallels.kext.vnic (10.1.0 28600 - SDK 10.7) Support
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.4) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.4) Support
/Library/Extensions
[not loaded] net.arraynetworks.driver.tun (1.0) Support
/System/Library/Extensions
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) Support
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) Support
/Users/[redacted]/Library/Application Support/Transmit/Transmit Disk.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) Support
Startup Items: ℹ️
tun: Path: /Library/StartupItems/tun
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.Maps.pushdaemon.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.SafariNotificationAgent.plist
[failed] com.apple.sbd.plist
[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
[failed] com.apple.xpc.loginitemregisterd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.GSSCred.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.installd.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.spindump.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.AdobeCreativeCloud.plist Support
[invalid?] com.cisco.anyconnect.gui.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.motorola.MDMUpdater.plist Support
[running] com.motorola.motohelper.plist Support
[loaded] com.motorola.motohelperUpdater.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist Support
[running] com.freemacsoft.appcleanerd.plist Support
[loaded] com.github.GitHub.GHInstallCLI.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.motorola-mobility.mmcfgd.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.sharpcast.xfsmond.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[invalid?] com.manasys.redmineclient.plist Support
[running] com.pia.pia_manager.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Bartender Application (/Applications/Bartender.app)
PopClip Application (/Applications/PopClip.app)
Dropbox ApplicationHidden (/Applications/Dropbox.app)
TransmitMenu Application (/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)
HazelHelper Application (/Users/[redacted]/Library/PreferencePanes/Hazel.prefPane/Contents/Resources/Ha zelHelper.app)
Caffeine Application (/Applications/Caffeine.app)
Day-O Application (/Applications/Day-O.app)
Alfred 2 Application (/Applications/Alfred 2.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
PhotoStickies Application (/Applications/PhotoStickies.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
WebEx64: Version: 1.0 - SDK 10.6 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Hazel Support
Java Support
Spelling Support
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
8% Skype
6% WindowServer
3% launchd
2% Microsoft Outlook
2% hidd
Top Processes by Memory: ℹ️
653 MB Safari
161 MB com.apple.WebKit.WebContent
112 MB Skype
86 MB Path Finder
86 MB WindowServer
Virtual Memory Information: ℹ️
712 MB Free RAM
3.29 GB Active RAM
924 MB Inactive RAM
1.63 GB Wired RAM
25.29 GB Page-ins
2.57 GB Page-outs -
Drastic slowdown on Macbook Pro quad core after the mighty Yosemite upgrade.
Is anyone @ Apple recognizing this issue after the Yosemite upgrade.. my laptop went from blazing fast webpage and software use to a slow turtle.. my pentium celeron is running faster than my current Apple laptop.. There should be a warning saying your PC will turn back 20 years by choosing this upgrade . everything is slow.. it take close to 30 seconds or more to boot up.. come on now I have a SSD.. did not have a problem with Maverick.. Youtube will buffer with 16gb memory.. the wife cuts of random.. all these issues after Yosemite.. what the deal Apple is there a fix or I need to go buy Maverick from the Apple store and re-install? I done have a back up.. I'll re-install and loose my data , no big deal.. but I refuse to run Yosemite with the power less than celeron laptop..
Here are my specs:
EtreCheck version: 2.0.6 (91)
Report generated October 23, 2014 at 10:34:29 PM EDT
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.6 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:14:56
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 499.06 GB (462.74 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist Support
[loaded] com.citrix.ReceiverHelper.plist Support
[running] com.citrix.ServiceRecords.plist Support
[loaded] com.google.keystone.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iSkysoft iTube Studio Application (/Volumes/iSkysoft iTube Studio/iSkysoft iTube Studio.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
Default Browser: Version: 600 - SDK 10.10
o1dbrowserplugin: Version: 5.4.2.18903 Support
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
SlingPlayer: Version: (null) - SDK 10.8 Support
Safari Extensions: ℹ️
iTube Studio
My eBay Manager
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% com.apple.WebKit.WebContent
3% ADManager
2% WindowServer
1% hidd
1% Safari
Top Processes by Memory: ℹ️
241 MB Finder
206 MB com.apple.WebKit.WebContent
172 MB WindowServer
86 MB Safari
69 MB Dock
Virtual Memory Information: ℹ️
12.96 GB Free RAM
2.65 GB Active RAM
445 MB Inactive RAM
1.12 GB Wired RAM
902 MB Page-ins
0 B Page-outsWhen you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Mac Mini (Mid-2011 Core i7) Slow after Yosemite Upgrade
I've searched the other "slow after Yosemite upgrade" threads but those seem to relate to Core Duo 2 machines with less RAM. I have a Core i7 MM w/ 8GB of RAM, after the Yosemite upgrade it constantly lags, I can barely type on it these days because the text lags so badly. It's unusable to say the least. Is there anything I can do to speed it up? There must be a reason why the performance is so bad.
Problem description:
Slow after Yosemite upgrade.
EtreCheck version: 2.1.8 (121)
Report generated 1 March 2015 8:48:15 pm AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Mid 2011) (Technical Specifications)
Mac mini - model: Macmini5,2
1 2.7 GHz Intel Core i7 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6630M - VRAM: 256 MB
Thunderbolt Display 2560 x 1440
DX80 spdisplays_1080p
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 12:20:13
Disk Information: ℹ️
Hitachi HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.96 GB (551.28 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. iPad
Apple Inc. Apple Thunderbolt Display
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Display Audio
Firewire Information: ℹ️
BUFFALO INC. HDD 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
ext2tb (disk2s2) /Volumes/ext2tb : 2.00 TB (686.75 GB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Click for support]
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[running] net.culater.SIMBL.Agent.plist [Click for support]
[loaded] org.gpgtools.gpgmail.enable-bundles.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist [Click for support]
[loaded] org.gpgtools.Libmacgpg.xpc.plist [Click for support]
[loaded] org.gpgtools.macgpg2.fix.plist [Click for support]
[running] org.gpgtools.macgpg2.gpg-agent.plist [Click for support]
[loaded] org.gpgtools.macgpg2.updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.google.Chrome.framework.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
Google Drive Application (/Applications/Google Drive.app)
Dropbox Application (/Applications/Dropbox.app)
SpiderOak Application (/Applications/SpiderOak.app)
AirServer Application Hidden (/Applications/AirServer.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
Box Sync Application (/Applications/Box Sync.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 21 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
1Password
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
GPGPreferences [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.96 GB Disk used: 197.68 GB
Destinations:
ext2tb [Local]
Total size: 2.00 TB
Total number of backups: 38
Oldest backup: 2012-10-07 09:09:10 +0000
Last backup: 2015-03-01 09:07:46 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 197.68 GB X 3)
Top Processes by CPU: ℹ️
40% WindowServer
12% firefox
2% Activity Monitor
1% Box Sync Monitor
1% sysmond
Top Processes by Memory: ℹ️
533 MB mds_stores
498 MB firefox
429 MB softwareupdated
172 MB InterCheck
155 MB SpiderOak
Virtual Memory Information: ℹ️
8.58 GB Free RAM
4.31 GB Active RAM
2.49 GB Inactive RAM
1.79 GB Wired RAM
10.08 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 1, 2015, 08:38:46 PM /Library/Logs/DiagnosticReports/SpiderOak_2015-03-01-203846_[redacted].cpu_reso urce.diag [Click for details]
Mar 1, 2015, 08:30:37 PM /Library/Logs/DiagnosticReports/WindowServer_2015-03-01-203037_[redacted].cpu_r esource.diag [Click for details]
Mar 1, 2015, 04:42:31 PM /Library/Logs/DiagnosticReports/firefox_2015-03-01-164231_[redacted].cpu_resour ce.diag [Click for details]
Mar 1, 2015, 08:26:20 AM Self test - passedWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Cant Recover from Time Machine after Yosemite upgrade
I have a 27" iMac (w SSD Drive) and after the initial Yosemite upgrade i had to uninstall because it hung trying to boot. After some help from Apple I lost all of the data and apps on my hard drive (thanks???). The restore utility (restart option r) restored me back to Mountain Lion. I wasn't concerned as I have a time machine. I tried to restore from Time Machine using command-r and it is said I don't have enough space? I retried the Yosemite upgrade which seems to be working fine (a couple of reboots and has been ok (cautiously optimistic. I Entered Time Machine and clicked on the last valid backup in the timeline (the time line shows many) and nothing? It should have scrolled backwards but it didn't (the bar highlighted red when I hovered over). I tried to use the little arrow to move back and it doesn't do anything? All I can do is cancel? Am I doing this wrong? Any suggestions?
Yosemite has to index the backup.. over wireless this takes days.. no kidding.. even over ethernet it takes a very long time.
Is the TM backup on a Time Capsule or on external drive??
How long are you waiting?? Please don't expect instant indexing even on fast external drive... and on wireless connection to a TC.. forever could be close to the time period.
If you had have asked before you started down this route.. I would have strongly recommended you take a bootable clone from the disk before you attempted anything.. Carbon Copy Cloner creates a reliable and easily tested backup since you simply boot from it.
Time Machine is now so hard to use, so unreliable when you change OS version.. it is seriously time to stop using Time Machine.. or at least supplement it with something more reliable. -
Cannot open numbers files after yosemite upgrade
Numbers- Documents could not be opened/changed after Yosemite Upgrade on MacBook Pro.
Found solution... by Remove website data in Safari setting within Settings
-
Epson 1400 won't print after Yosemite upgrade
I installed Yosemite and when I tried to print it says "printer not connected". Even though the App store update showed it updated
I tried a variety of things and finally deleted all the Epson folders and unadded the printer.
Unfortunately nothing worked and now it wont even show the printer to add.
I am at a loss. I really need to get stuff printed (brochure 11x17 stuff) and I can't get this too work.
I would appreciate any help with this.Regarding you question. The printer showed as usual on the Mac as ready to go but failed. But then saw that no matter what I did it was showing as 'off line'. For me this isn't too unusual as I find that print jobs in a queue can be fouled when the only solution is to uninstall the printer and reinstall it or I have had to uncouple cables and unplug everything to start again that does the trick. It can also be problematic when allowing the printer to 'sleep' and try to print and everything can go awry. But this time I knew it was the Yosemite upgrade so spent several hours researching on the Internet to no avail. Also it was the weekend so not able to ring when I would have telephoned epson who I know are very helpful. I had already accepted some updates from Apple that day but later saw yet another that was exactly what I needed - for epson running Yosemite. I accepted it and within a few minutes the printer was working perfectly. But my first thought was could it be possible Apple has problems with epson only? - hardly likely. Or does Apple know that I have an epson? - possibly but not likely to operate that way. So if you have an epson (or another name) you'd best check if there are updates waiting action and if not it could be on the way. I tend towards impatience so wanted it fixed at once and would have contacted Apple but that's not as easy as one would think.
I hope the above is helpful but if you have more questions don't hesitate to put them to me. I am far from expert and not had the Mac for long but do enjoy it and overcoming problems with the very helpful knowledgeable people of the community so much appreciated.
Tony -
How do you fix key light eyedropper after yosemite upgrade in ae cs5.5
since the yosemite upgrade the key light and every other eyedropper in ae crashs the program. a pop up noting: Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5\ Defaulting to 'en_US'. could domeone please help? thank you
If you change the After Effects preferences to use the system color picker, that might help. But, as Todd says, you're using software that is not supported on that OS. I'd recommend upgrading to CC because it has tons of useful new features (copy with property links, anyone?) and is on sale right now for rather cheap.
-
Did the yosemite upgrade now i cannot get text on mac or iPad
did the yosemite upgrade and now i'm only getting text on my phone, not my iPad or mac.
i also had issues with my iCloud password so i had to reset it. is that causing the problem? if so can someone help me fix it.
i'm use to using all three if needed and now i can only use my phone. HELP!!!well, i actually tried that. but i had no luck. not sure why. the strange thing is, up until the upgrade i could text on all 3 and up until yesterday i had never heard of "Handoff System". after the upgrade before this last one all of a sudden i noticed that i could iMessage with people that did not have an iPhone on my iPad and my mac. nothing i did, it just happened.
when i went into my settings for my iPad i do not have handoff. it's an ipad2 with all updates and upgrades.
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