Optical Audio Cable Troubles

I recently purchased the the Panasonic G20 50" HDTV and the Panasonic blu-ray/reciever combo with surrond sound. I have the TV connected to the blu-ray player via the HDMI AV, I was told that I needed an optical audio cable to get surround sound from cable (Charter).  When i try to connect the optical cable, I can't get a connection as in the cable can literally fall out and there is not a "snap" when I try to insert the cable. Can anyone tell me what I am doing wrong? 
oh by the way its not the $10 cable, they are monster cables.

My two thoughts are:
1)  You're inserting the cable in the wrong orientation and it's not going all the way in
2)  The optical connector on the device in question is damaged/defective/loose.  Which device is the cable falling out of?  The surround receiver, the cable box, or both?
Personally, I'd recommend not wasting your money on Monster ever again by the way.  I've seen $4 TOSLINK cables that do just as well as the Monsters.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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    This question was solved.
    View Solution.

    Hello @_goma,
    Welcome to the HP Forums, I hope you enjoy your experience! 
    I have read your post on how you are looking to make your computer send all the audio through an optical audio cable instead of the headphone jack, and I would be happy to assist you in this matter!
    To configure your desktop to enable the optical audio cable, I recommend following the steps below:
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    Step 3. Select "Control Panel" in the top right-hand corner
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    Since it is not possible to convert the HDMI out to audio out on your notebook computer, it is unfortunate that the notebook is not able to connect with an optical audio cord.
    Please re-post with the results of your troubleshooting, and I look forward to your reply!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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