Optical drive is not loading CD

When I load a CD/ DVD into the optical drive, it gives a lot of crackling sounds and then the CD comes out. Sometimes after a lot of tries it loads and I can work, download, burn etc., but most of the time, I spend waste of time loading and re-loading again. Any suggestions and solutions here?

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

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Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

My optical drive will not read any music cds now or recognize a blank cd in the drive. it might read some data discs. what is wrong with it and how do i fix it?

My optical drive will not read any music cds or recognize a blank cd. it might read some data cds. what is wrong with it and how can i fix it?

The optics might be dirty. Try running a cleaning CD through it and see if that makes a difference.
If not, it will have to be replace.
Allan

USB trackball and optical drive do not work in Windows

When booted in Windows, my new MacBook Pro -- which has no internal optical drive -- does not recognize a USB trackball or my new USB optical drive. Neither appears in the Windows control panel. I downloaded the recommended driver for the trackball, but although I can find the driver installer in Windows' downloads, when run it has no effect on the trackc ball. I worked with two senior Apple support technicans on this problem to no avail. Mac OS 10.10.2

BC is short for Bootcamp Drivers. These drivers support Apple-specific hardware on your Mac. They can be found at Boot Camp: System requirements for Microsoft Windows operating systems - Apple Support . Assuming you have a 2014 rMBP - Boot Camp Support Software 5.1.5640 should be installed on your MBP. Do you have a Boot Camp option in Control Panel -> System? If yes, then you can Boot Camp: Install or repair Boot Camp drivers and test the devices?
After you plug-in these devices, do you see any unknown devices (with a yellow triangle and exclamation mark) in Control Panel -> Hardware -> Device Manager? The Apple SuperDrive driver is included in the BC drivers bundle 5.1.5640.

SoundMax audio driver did not load after returning from StandBy.

After my computer returns from StandBy, it shows me this message. "The SoundMax audio driver did not load. You may need to reinstall SoundMAX". I have downloaded and installed the latest driver that was supposed to fix this issue on Windows XP T61. Is there another solution?

Hi,
I wanted to confirm, that this issue occurs also to me, and started happening recently. Also the driver sometimes does not start when simply booting clean (not returning from StandBy). I'm not sure, but I think this started happening after some driver update (I do upgrade my drivers when lenovo updates them hoping they'll fix some of the annoying glitches, but this is what I usually get...).
My machine is: lenovo t61 7664-19G
And I also have: windows XP
If someone more tech-able would like to investigate this, I would be happy to supply all the details.

External optical drive (HP) not responding to iDVD

My new (HP) external optical drive does not respond to iDVD. When I go to click burn it is darkened. In my system profiler it has -R and -RW listed, but under burn support it says "Yes (unsupported)". The computer responded when I insterted a blank DVD. What does this mean and how do I make it work?
PowerBookG4 Mac OS X (10.4.8) Combo drive, 768 MB memory, 1.33 processor

Hi and welcome!
iDVD 4 did not natively support and external burner. But, you should use DVD-R disks.
You will need to look at these:
BURN DVDS TO AN EXTERNAL BURNER OR A DISK IMAGE WITH iDVD:
http://homepage.mac.com/geerlingguy/macsupport/mac_help/pages/0015-burn_idvdother.html
or
Patchburn
http://www.patchburn.de/
Sue

Optical drive will not eject

My Satellite A205-S5814 optical drive will not eject when I press the eject button.
Before this problem started, the drive would eject, but sometimes a blank screen would immediately appear after the tray ejected and then the computer would restart itself and give me the option of restarting in safe mode.
Please let me know what may be wrong.
Thanks.

Your machine is booting into a Windows partition.
Apple does not support Windows. They do provide "Boot camp" which allows a knowledgeable person to install XP in a drive partition on a Mac.
However "boot camp" still in "beta" status and some of the keyboard mapping is not the same as a Windows PC, because it's a Mac, not a PC.
Mac's come with Mac OS X standard, not Windows. The copy of Windows you got on the machine was likely put there for demonstration purposes, not for sale. If you know how to hack Windows, I'm sure you could bypass the admin password, that's a "store trick" to sell a product with a illegal copy of Windows.
All Mac's will open the c.d. tray if you reboot holding the mouse button down with a wired keyboard.
You can also reboot again holding "option key" to select a drive partition to boot from, there should be a Mac OS X and a Windows partition, however it's possible the Mac OS X partition was erased.
You can stick the Mac OS X installer disk in the c.d. tray, close it and reboot holding "c". It will boot off the disk. There you can select Disk Utility from the Installer menu and Erase w/Zero the internal hard drive. When finished Quit and install Mac OS X Tiger. Your "store copy" of Windows will be gone of course.
If your unfamiliar with Mac's, Mac OS X, "Boot Camp" with Windows, I suggest you have someone help you. Your in very deep too early in your learning curve.
You'll really need to learn Mac OS X first, then you can play around with "Boot-Camp" and a legal copy of XP in a drive partition.
With Mac OS X your machine will be very safe from internet threats, but when your in "Boot Camp" under XP, your just like any Windows PC, completely vulnerable.

Optical drive will not open disc

Optical drive will not open CD or DVD since upgrading to Lion.

My Macbook Pro has just developed the exact same problem within the last month. Mine has been working fine since upgrading to Lion (upgraded when it was launched), but it has suddenly stopped playing any DVDs or CDs.
Does anyone have any suggestions before I book a genius bar appointment?

Sidetrack driver does not load

Hi,
I've installed the latest version of sidetrack. but when i open sidetrack a message window pops up saying:
'The SideTrack driver is not loaded.
Please restart your computer to load the driver.'
I have done exactly as the readme file says.
When i got my mac i did a custom install so i did'nt fill up my hard drive with language packs etc. i do not need. do i need to install something else that would otherwise be in osx for this to work?

I have tried restarting several times aswell as uninstalling, reinstalling and downloading the program again.
When i right click the sidetrack app. in the startup folder and select get info it says that the application is a unix executible file.
I can only find one other person on the forum with this problem but it was not answered.
Thank you

HT1752 IMac G5 Intel. Disk drive will not load data, music or video disks. What is this indication of? Can it be fixed?

If my disk drive is NOT loading cds, dvds, etc., what fix is suggested?

PS - your Mac is Intel. G5 is the previous processer, it can't be both

Optical drive Diagnostic not available in windows 8

In regard to my Hp pavillion g6 2380ea laptop running windows 8. This laptop is about 5 weeks old. I bought it new with windows 8 installed. Over the past fewweeks I have noticed a weird electronic noise together with a click coming from the right side of the machine when I turn it on. Its not a terribly loud noise, but perhaps unususual, although it could be completely normal for all I know. Anyway I am still concerned about it.
The problem is, I have been trying to diagnose the optical drive.I believe there should be an option for this in the diagnostic section of hp support assistant, but there is only options to diagnose the battery and network on mine. I know they removed the hard drive diagnostic tool from here because of some problems, wonder if they might of removed the optical drive diagnostic tool too, or does its absence mean that my optical drive is not detected. the optical drive is detected in device manager butI would stilllike to know if it is working okay. It plays dvds, although very noisy when doing so
Thaught this might mean a problem but my brothers hp laptop is also loud when playing dvds. Anyone know whee I could download the optical drive diagnostic tool for windows 8. the windows 7 one I downloaded wont work with windows 8. Need.
any help or advice would be appreciated, thanks

Hello Dermot30,
Take a look at this document, which provides steps to test for Hardware Failure using Windows 8. Please let me know if this helps to diagnose your issue.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Optical drive does not work completely.

My optical drive stopped working today. It is not regonized by the system and does not show up in the ATA Bus in System Profiler.
I resetted the PRAM and PMU, then checked and the drive was still not found. I then put my computer to sleep and when I woke it up, the drive was there in the ATA Bus list but information was missing. Now it is not there at all.
There is a disc stuck in the drive. It will not eject. If I restart the computer holding the trackpad button down (to force eject the disc), the system stays on a completely gray screen and never finishes booting.
The disc was having problems being read on another computer, which is why I put it in the drive. I'm not sure why this has happened, but if anyone has any ideas or tips that they can give me, i'd be more than willing to listen to them.
Also, I have an eDrive that I made with TechTool Pro, and when I boot up in that the drive is not recognized either. This makes me think that there is a bad connection or a hardware problem. But how is that possible in a Powerbook?
I do not want to call Apple because I bought my Powerbook two years ago and do not have anymore warranty time left. I can open the machine and look at the drive, but I am guessing that I will not see anything special and it will look normal. I really don't feel like buying another drive, they shouldn't break after two years.
Maybe there is dirt in it or something?
When I open Toast, it freezes and never opens. I have to restart my computer to get Toast to close.
I burned a DVD last night.
Any help would be appreciated. Thanks.

I'm not sure if I'm threadjacking here, which probably means I am, but that is not my intent.
I have seen scattered posts related to this problem and have this problem myself with my 2 1/2 yr old Al PB. Intermittently, the optical drive is not recognized by the system, sometimes with a disc in the drive, sometimes without. System profiler will sometimes list it on the ATA bus, sometimes not. At times it is noted by System Profiler as on the ATA bus, but if I select "disc burning", System profiler either grinds away and never finds anything or says there is no supported device. At one point it froze while playing a DVD and did not recognize the presence of a disc or the drive. A reset of one form or another always corrects the problem (often only after multiple attempts), but this happens several times a week and I shouldn't need to reset PRAM or PMU that often in my opinion. Sometimes just a restart does the trick, but it's all a bit of a pain. No other issues to speak of. Any thoughts? Thanks.
darth

Optical drive drivers not being detected while installing windows 7 via bootcamp

I'm trying to install Windows 7 using boot camp but I keep running into a dead end that I have no idea how to fix. I have my boot camp partition, and then I load up my install dvd and using BC assistant I click the Start Installation. The machine restarts, and I get as far as the screen with the blue backgroun and the tiny green plant, that has "install now" prominantly in the center, and below and to the left two options for "What to know before installing windows" and "Repair your computer". I click install now and it goes to the "Setup is starting..." Then I got an error winow that says "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now." "Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step." And I have the option to browse, or rescan for drivers. The problem is I can't find any drivers for my machines optical drive OR the boot camp support drivers. I have my Origianl OSX Install disc, but dont know where to look for the drivers since I now apparently have to install them manually. Any advice on this would be super appreciated as I've been trying to get this working for like a week :\ Specs Below.
I'm running a 15 inch Macbook Pro 5,3 Mac OS X 10.6. Intel Core 2 Duo 8gb ram boot rom version mbp53.00ac.b03, optical: matshita uj-868
If any other info would help solve my problem let me know and if reasonalbe I will provide. Thanks!

Sorry I didn't respond sooner....Hurricane Irene knocked out all our power
The initial install (at least for most of the reboots) does correctly reboot to Windows. However, towards the end of the Windows setup, where Windows is fully functional but is configuring itself, you may accidentally boot into OS X. Once you get Apple's Boot Camp drivers installed, you can set the target disk for a reboot, so that you don't need to hold down alt/option. In addition, you can also set the target disk in Lion via System_Preferences>System>Startup_Disk.
Unfortunately, the excellent boot manager rEFIt doesn't work with Lion (because of the hidden partition that Lion adds). Maybe they'll get it working soon, then you can use it and not worry about holding down alt all the time.

Optical drive is not reading any disks

Hello,
whenever I insert a disk (cd or dvd) it does not show up in the finder or anywhere else.
Instead: Toast 7 starts and states that it is an empty dvd.
But Toast does recognize the size of the disk (4.5 GB or 7.2 GB for example).
To get rid of that optical disk I have to open terminal and type in "drutil tray eject". Nothing else worked.
The strange thing is, that this problem occured about a week ago and for some strange reason, it dissappeared yesterday. I was able to read several dvds and cds on Friday. Now the optical drive seems to be completly "ignorant" again.
What can I do?
Is the drive really broken?
Thank you for your advice!

Hello,
my DVD-Burner was replaced by the customer support of the Gravis AG in Cologne.
They also replaced my battery which they identified as defect (Actually, I didn't). The Macbook was less than two months old.
Nevertheless, I am happy to have it back and I would like to thank you for your hints and tips.
diverse Mac OS X (10.4.9)
diverse Mac OS X (10.4.9)

Optical drive is not visible

My optical drive stopped working. It will not show up under my computer. I checked to see if any drivers were installed and the optical drive was missing from the hardware list. When I try to add new hardware, my drive is not detected. I even tried the trouble shooter that is available on the support sight, but my registry is missing both the upper and lower filters.
Is it just that my cd/dvd drive has stopped working, or is the drive fine and my computer is simply not recognizing it?

Try this article:
http://support.microsoft.com/kb/314060
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Optical drive is not loading CD

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