Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

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