Optical drive is not visible

My optical drive stopped working. It will not show up under my computer. I checked to see if any drivers were installed and the optical drive was missing from the hardware list. When I try to add new hardware, my drive is not detected. I even tried the trouble shooter that is available on the support sight, but my registry is missing both the upper and lower filters.
Is it just that my cd/dvd drive has stopped working, or is the drive fine and my computer is simply not recognizing it?

Try this article:
http://support.microsoft.com/kb/314060
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

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Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

My optical drive will not read any music cds now or recognize a blank cd in the drive. it might read some data discs. what is wrong with it and how do i fix it?

My optical drive will not read any music cds or recognize a blank cd. it might read some data cds. what is wrong with it and how can i fix it?

The optics might be dirty. Try running a cleaning CD through it and see if that makes a difference.
If not, it will have to be replace.
Allan

USB trackball and optical drive do not work in Windows

When booted in Windows, my new MacBook Pro -- which has no internal optical drive -- does not recognize a USB trackball or my new USB optical drive. Neither appears in the Windows control panel. I downloaded the recommended driver for the trackball, but although I can find the driver installer in Windows' downloads, when run it has no effect on the trackc ball. I worked with two senior Apple support technicans on this problem to no avail. Mac OS 10.10.2

BC is short for Bootcamp Drivers. These drivers support Apple-specific hardware on your Mac. They can be found at Boot Camp: System requirements for Microsoft Windows operating systems - Apple Support . Assuming you have a 2014 rMBP - Boot Camp Support Software 5.1.5640 should be installed on your MBP. Do you have a Boot Camp option in Control Panel -> System? If yes, then you can Boot Camp: Install or repair Boot Camp drivers and test the devices?
After you plug-in these devices, do you see any unknown devices (with a yellow triangle and exclamation mark) in Control Panel -> Hardware -> Device Manager? The Apple SuperDrive driver is included in the BC drivers bundle 5.1.5640.

External optical drive (HP) not responding to iDVD

My new (HP) external optical drive does not respond to iDVD. When I go to click burn it is darkened. In my system profiler it has -R and -RW listed, but under burn support it says "Yes (unsupported)". The computer responded when I insterted a blank DVD. What does this mean and how do I make it work?
PowerBookG4 Mac OS X (10.4.8) Combo drive, 768 MB memory, 1.33 processor

Hi and welcome!
iDVD 4 did not natively support and external burner. But, you should use DVD-R disks.
You will need to look at these:
BURN DVDS TO AN EXTERNAL BURNER OR A DISK IMAGE WITH iDVD:
http://homepage.mac.com/geerlingguy/macsupport/mac_help/pages/0015-burn_idvdother.html
or
Patchburn
http://www.patchburn.de/
Sue

Optical drive will not eject

My Satellite A205-S5814 optical drive will not eject when I press the eject button.
Before this problem started, the drive would eject, but sometimes a blank screen would immediately appear after the tray ejected and then the computer would restart itself and give me the option of restarting in safe mode.
Please let me know what may be wrong.
Thanks.

Your machine is booting into a Windows partition.
Apple does not support Windows. They do provide "Boot camp" which allows a knowledgeable person to install XP in a drive partition on a Mac.
However "boot camp" still in "beta" status and some of the keyboard mapping is not the same as a Windows PC, because it's a Mac, not a PC.
Mac's come with Mac OS X standard, not Windows. The copy of Windows you got on the machine was likely put there for demonstration purposes, not for sale. If you know how to hack Windows, I'm sure you could bypass the admin password, that's a "store trick" to sell a product with a illegal copy of Windows.
All Mac's will open the c.d. tray if you reboot holding the mouse button down with a wired keyboard.
You can also reboot again holding "option key" to select a drive partition to boot from, there should be a Mac OS X and a Windows partition, however it's possible the Mac OS X partition was erased.
You can stick the Mac OS X installer disk in the c.d. tray, close it and reboot holding "c". It will boot off the disk. There you can select Disk Utility from the Installer menu and Erase w/Zero the internal hard drive. When finished Quit and install Mac OS X Tiger. Your "store copy" of Windows will be gone of course.
If your unfamiliar with Mac's, Mac OS X, "Boot Camp" with Windows, I suggest you have someone help you. Your in very deep too early in your learning curve.
You'll really need to learn Mac OS X first, then you can play around with "Boot-Camp" and a legal copy of XP in a drive partition.
With Mac OS X your machine will be very safe from internet threats, but when your in "Boot Camp" under XP, your just like any Windows PC, completely vulnerable.

Optical drive will not open disc

Optical drive will not open CD or DVD since upgrading to Lion.

My Macbook Pro has just developed the exact same problem within the last month. Mine has been working fine since upgrading to Lion (upgraded when it was launched), but it has suddenly stopped playing any DVDs or CDs.
Does anyone have any suggestions before I book a genius bar appointment?

Optical drive Diagnostic not available in windows 8

In regard to my Hp pavillion g6 2380ea laptop running windows 8. This laptop is about 5 weeks old. I bought it new with windows 8 installed. Over the past fewweeks I have noticed a weird electronic noise together with a click coming from the right side of the machine when I turn it on. Its not a terribly loud noise, but perhaps unususual, although it could be completely normal for all I know. Anyway I am still concerned about it.
The problem is, I have been trying to diagnose the optical drive.I believe there should be an option for this in the diagnostic section of hp support assistant, but there is only options to diagnose the battery and network on mine. I know they removed the hard drive diagnostic tool from here because of some problems, wonder if they might of removed the optical drive diagnostic tool too, or does its absence mean that my optical drive is not detected. the optical drive is detected in device manager butI would stilllike to know if it is working okay. It plays dvds, although very noisy when doing so
Thaught this might mean a problem but my brothers hp laptop is also loud when playing dvds. Anyone know whee I could download the optical drive diagnostic tool for windows 8. the windows 7 one I downloaded wont work with windows 8. Need.
any help or advice would be appreciated, thanks

Hello Dermot30,
Take a look at this document, which provides steps to test for Hardware Failure using Windows 8. Please let me know if this helps to diagnose your issue.
Good luck!
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Optical drive does not work completely.

My optical drive stopped working today. It is not regonized by the system and does not show up in the ATA Bus in System Profiler.
I resetted the PRAM and PMU, then checked and the drive was still not found. I then put my computer to sleep and when I woke it up, the drive was there in the ATA Bus list but information was missing. Now it is not there at all.
There is a disc stuck in the drive. It will not eject. If I restart the computer holding the trackpad button down (to force eject the disc), the system stays on a completely gray screen and never finishes booting.
The disc was having problems being read on another computer, which is why I put it in the drive. I'm not sure why this has happened, but if anyone has any ideas or tips that they can give me, i'd be more than willing to listen to them.
Also, I have an eDrive that I made with TechTool Pro, and when I boot up in that the drive is not recognized either. This makes me think that there is a bad connection or a hardware problem. But how is that possible in a Powerbook?
I do not want to call Apple because I bought my Powerbook two years ago and do not have anymore warranty time left. I can open the machine and look at the drive, but I am guessing that I will not see anything special and it will look normal. I really don't feel like buying another drive, they shouldn't break after two years.
Maybe there is dirt in it or something?
When I open Toast, it freezes and never opens. I have to restart my computer to get Toast to close.
I burned a DVD last night.
Any help would be appreciated. Thanks.

I'm not sure if I'm threadjacking here, which probably means I am, but that is not my intent.
I have seen scattered posts related to this problem and have this problem myself with my 2 1/2 yr old Al PB. Intermittently, the optical drive is not recognized by the system, sometimes with a disc in the drive, sometimes without. System profiler will sometimes list it on the ATA bus, sometimes not. At times it is noted by System Profiler as on the ATA bus, but if I select "disc burning", System profiler either grinds away and never finds anything or says there is no supported device. At one point it froze while playing a DVD and did not recognize the presence of a disc or the drive. A reset of one form or another always corrects the problem (often only after multiple attempts), but this happens several times a week and I shouldn't need to reset PRAM or PMU that often in my opinion. Sometimes just a restart does the trick, but it's all a bit of a pain. No other issues to speak of. Any thoughts? Thanks.
darth

Yosemite crashed and my default boot drive is not visible

I installed Yosemite with no problems, but while playing a game my 2009 Mac Pro crashed, which has never happened before. On reboot, it now seems to be booting from a secondary internal drive, which is essentially a clean 10.9 install. My SSD, which was my main drive, is no longer visible. It can't be seen from Disk Warrior 4.4, Disk Utility, or under the About this Mac system report.
I have a Time Machine backup, on an external drive, from this afternoon, but it is not configure for the "new" boot drive. I am not sure how to use it to overwrite this drive. Maybe I should have posted this in the Time Machine forum, but I thought the Yosemite crash was the important point.
Any Ideas on how I can recover my old drive or restore my backup on my secondary drive?

I am up and running again. I removed my SSD and replaced it with an older drive that I had removed when I put the SSD in. The old drive could not be seen on reboot, but the SSD could be seen through a USB port. I assumed this meant my SATA controller had a problem. I decided to reinstall the SSD in the empty optical drive bay. Int he process I had to remove the 2 OS X hard drives, the one that booted in bay 2, and the one that could not be seen in bay 1. I also reinstalled those 2 drives. Bay 3 and 4 have windows drives.
Upon booting all three OS X drives could be seen. After giving them all unique names, I was able to boot back into Yosemite. I have no idea what was wrong. Was it the OS, the drive, the SATA controller? All seem to be working now.
Lets see what happens when I try to play my game again!

Internal Hard Drive is not visible in Finder or Desktop or anywhere

The problem first and then the details.
I cannot see my systems hard drive, No icon shows up on the desktop, and it is not visible in the Finder.
It does however show up in Disk Utility.
I have repaired permissions and repaired the disk, both from within the OS and also from the install disc during a reboot.
Not here are some details. This is both a fresh install of the OS AND a brand new drive. I just had it installed today and then reinstalled the OS.
While going thru the process of reinstalling all my software, something froze for no good reason, and I eventually had to force quit the finder and when the system wouldn't shut down, I had to physically power it off.
Upon rebooting, my systems HD is no longer visible.
I suppose I can try and reinstall again, but I feel like there has to be a smarter way to deal with this.
Any suggestions?

Have you confirmed that in Finder > Finder menu > Preferences > General and Sidebar tabs that the boxes to show hard disks are checked?
Assuming they are checked, you may a victim of the 'invisible drive' problem. See Francine's helpful tutorial for the fix:
http://www.pinkmutant.com/articles/invisible.html

Optical drive is not reading any disks

Hello,
whenever I insert a disk (cd or dvd) it does not show up in the finder or anywhere else.
Instead: Toast 7 starts and states that it is an empty dvd.
But Toast does recognize the size of the disk (4.5 GB or 7.2 GB for example).
To get rid of that optical disk I have to open terminal and type in "drutil tray eject". Nothing else worked.
The strange thing is, that this problem occured about a week ago and for some strange reason, it dissappeared yesterday. I was able to read several dvds and cds on Friday. Now the optical drive seems to be completly "ignorant" again.
What can I do?
Is the drive really broken?
Thank you for your advice!

Hello,
my DVD-Burner was replaced by the customer support of the Gravis AG in Cologne.
They also replaced my battery which they identified as defect (Actually, I didn't). The Macbook was less than two months old.
Nevertheless, I am happy to have it back and I would like to thank you for your hints and tips.
diverse Mac OS X (10.4.9)
diverse Mac OS X (10.4.9)

My recovery drive is not visible in my hp pavilion g6-2137tx

My problem is very big. I installed ubuntu alongside with windows 7.For that ubuntu created a special drive of 83 gb. After installing ubuntu my recovery drive was just shownig some text files but the recovery drive was full and still there..
so i decided to delete ubuntu so i went to disk management and formated that 83 gb partition but after that my laptop was not able to boot...It was not starting and just showed an error" no such partition".So i installed windows 8 from a disk.After the installation recovery partition is missing and it is not visible on "my computer".I think that i still have my recovery drive because my total partion is 463 gp and since my laptop is equiped with 500gb hard disk. Is there any way so that i can recover my partition and get back to original windows 7 which came with my laptop in the begining..
pls help

HI mohit12393,
Thank you for your query.
Reo is correct, your Recovery Manager was wiped when you installed from the disk. You do have the option to use your Windows restore, for your backups. Using Microsoft System Restore (Windows 8) You can also use third party software, to create an ISO image, which could be used to restore the computer, back to the time you created the image Here are some examples of ISO backup software.ex amples of ISO burning software.
Sparkles1
I work on behalf of HP
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Optical Drive will not stay closed

The computer dropped 2 feet. Never happened before. It's working OK but I can't get the optical drive door to stay closed. I would imagine the drive isn't working then. What are my options (I've not any experience opening a machine)? What will Apple want to fix something like this?

+What will Apple want to fix something like this?+
Likely more than the iBook is worth.
Some users whose drive wouldn't stay closed have resorted to using duct tape to tape it closed.
Was the computer on when it took the tumble? If so, I would advise repairing the hard drive either by booting into Safe Mode OR by starting up from the Mac OS X Install Disc by inserting the disc and restarting your computer, holding down the C key as the startup chime is ending. Then choose Installer > Open Disk Utility (in Panther) or (in Tiger) click 'Next' at the language screen and choose Utilities > Disk Utility and select the hard drive in the left column. Choose the First Aid tab. Click Repair Disk to test and repair the hard drive.
Once you have repaired the hard drive with either Safe Mode or the Install disc's Disk Utility, then start up normally and repair permissions from Disk Utility in the Utilities folder on the hard drive.
If you're in the United States, you can use _this page_ to locate an Apple Authorized Service Provider in your area.
Good luck.

OPTICAL DRIVE SUDDENLY NOT AVAILABLE

Hi -
Hope Paul reads this post and has time to respond....
Well, from 1 day to the next this NICE HP tower (running Window 7 PRO - factory installed) has decided it does NOT want to deal in ANY WAY with the factory installed OPTICAL DRIVE.
Computer specs:
   > S/N: [Personal Information Removed]
   > P/N: XX093AV
Optical drive specs:
   > Model name:  DVD Writer
   > Model #: TS-H653
   > S/N: [Personal Information Removed]
Attempted solution:
   - Removed it from this computer, connected it another computer = WORKED.
   - Went to HP Support site, used software there to determine prcise model of this computer, clicked link to Software section of HP's site, looked for updates or drivers for the OPTICAL DRIVE in this computer = NOTHING.
Hmmmm.
What to do... What to do....??????
Device (Optical Drive) seems to work, just NOT IN THIS COMPUITER...... :-(
Maybe you'll be able to tell me what to do to fix this unusual issue, eh, Paul.
Thanks - in advance.
Patrick
This question was solved.
View Solution.

Paul -
Sorry for the delay in get'n back to you on the optical drive issue.
Turns out NONE of the attempts to fix it worked. The drive is GOOD. Connected it another computer = worked. Put it back in the original HP = doesn't see it.
FIX = provided client with an EXTERNAL USB DVD/RW drive. Worked perfectly.
Client happy. Patrick happy. Paul ---- hope he's happy too.
Ciou
Patrick

Optical drive is not visible

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