Optical Drive set to region 6 from factory?

I got one of the new MBP 2010 15" iCore 7;s from apple.com. I went to play a DVD today and a notice came up saying that my region is already set to 6 and would I like to change the region. I have seen a couple postings of others experiencing the same thing. Is this a standard apple practice? We're only allotted a few region changes before the drive is locked, does this take up one of them?

Unfortunately, not much help from my second phone conversation with Apple. Talked to a tech person, then to the sales department (to track down where my MBP shipped from?), then back to tech and finally to some manager tech person. No one could explain why this happened. The only offered solution was that someone in a factory in China "tested" out the DVD player prior to shipping. Not sure how that happens since my MBP came brand new and when it started up I got the welcome to OSX / startup customization page. Also, it's not clear why the optical drive would be needed to be tested with a video dvd where any disc media should have sufficed (including the OSX installation discs!). And why would a MBP destined to the US be "tested" with a Region 6 (Asia) video DVD?
I don't see this going anywhere with apple, the support obviously had no clue why this happened.
I also did not like the slight attitude from the manager asking me: "What do you expect us to do about it?"
<rant> I don't know...at least act like you give two s*s about this? <rant />
Obviously, customer relations was not this guy's strong suite, though he did conclude the discussion saying he'd ask the engineers and call me back. Haven't heard from him yet.
In the end this is really only an inconvenience, but it should never have been. For the premium Apple charges on its products (and AppleCare), there is no reason for the lack of suck obvious quality control, nor customer support.

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    Oooh I'm having to calm down a bit. Where to start? Does anyone know where I can complain where anyone at BT actually cares? Why do BT make it so hard to complain? The Indian supervisor first denied there was a complains team (my mis-understanding I