Optical Drive/slot loading drive not recognized by imac G5. HELP US!!!!!

We have an imac G5 that is maybe 14 months old. I know for a fact that the slot loading optical drive on the side has been used for three things in the entire time we've owned it. That's THREE TIMES in 14 months and now it's as if the drive doesn't exist on the computer. I've gone into the system profiler, it says there is no drive, try to put in a cd, no resistance, no noise and it doesn't even try to suck in any disc. Has anyone else experienced this? Have you figured out what to do? I can replace the drive myself, it's not hard but can someone recommend a good quality drive cause I'm not paying through the nose for parts from apple only to have them crap out on me.
I feel ripped off!

We have 3 right now having problems. 1 just went into the ITech store to have a CD removed. 1 will not even accept a CD anymore and the other just makes awful noises and scratches the CD. These have been minimally used also. They said the Optical Drive is bad on the 1st one. Of course, we are 1 month past our warranty! I think Apple should be backing this but when I called about it they didn't want to help me. Even saying I had not registered them even though I had documentation from them saying I had. I know the feeling of being ripped off. Our company has purchased 20 of these in the last 1 1/2 years. You think we would get a little bit of help from Apple being we have purchased so many of their products in the last 20 years.

Similar Messages

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    We have an imac G5 that is maybe 14 months old. I know for a fact that the slot loading optical drive on the side has been used for three things in the entire time we've owned it. That's THREE TIMES in 14 months and now it's as if the drive doesn't exist on the computer. I've gone into the system profiler, it says there is no drive, try to put in a cd, no resistance, no noise and it doesn't even try to suck in any disc. Has anyone else experienced this? Have you figured out what to do? I can replace the drive myself, it's not hard but can someone recommend a good quality drive cause I'm not paying through the nose for parts from apple.
    I feel ripped off!

    We have 3 right now having problems. 1 just went into the ITech store to have a CD removed. 1 will not even accept a CD anymore and the other just makes awful noises and scratches the CD. These have been minimally used also. They said the Optical Drive is bad on the 1st one. Of course, we are 1 month past our warranty! I think Apple should be backing this but when I called about it they didn't want to help me. Even saying I had not registered them even though I had documentation from them saying I had. I know the feeling of being ripped off. Our company has purchased 20 of these in the last 1 1/2 years. You think we would get a little bit of help from Apple being we have purchased so many of their products in the last 20 years.

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