Optical drives slowly being destroyed/destroying themselves

Well unfortunately I have only had my computer back for a day from getting repaired (again) and this 1 week and 2 days-old optical drive is doing the same thing the old one did before I had it replaced.
My old one was okay in the beginning, but then when playing DVDs it would start repeating a little scene of the DVD (different for every DVD really) and then it would start skipping over "damaged area". However, that area would NOT be damaged area, just something the drive couldn't read and decided not to deal with. Then, when it finally tried to skip over too much "damaged area" it would just reject the DVD completely and wouldn't try to ever load it again, even spiting it out if I tried to put it back in.
The old drive also could not read brand new copies of the same DVD. So whether I bought a brand new one, just opened the package and put it in, it would not accept it. It even did this to CD's also. So once I was able to, I had the optical drive replaced at an apple store.
Unfortunately as soon as I took it home from the store, the fan started to sound like an air conditioner. You could even feel the air it created inside on the outside of the computer. So, I took it in once again and waited a week for it to be repaired. Well, I just got it back yesterday. The things replaced were the temperature sensor, the cable for the sensor, and the LCD screen (for some reason).
Anyway, I try a few of the DVDs that the old drive wouldn't take anymore on this "new" drive. It messed up a little on the first once but I though "whatever". It was fine on the 2nd one. Then came the third DVD. As soon as the player started the infamous "repeat the scene" started once again.
... what? So I was hoping beyond all hope that it was the DVD. So I put it into another leopard imac 21 inch 2009 (only 3 inches smaller than mine) hoping that the DVD would do the same thing that it did on my computer. Nope. It was absolutely perfect on the other computer, no repeating scenes or anything.
Now, if you have stayed long enough to get to here I thank you because here are where the questions begin. I have already scheduled another appointment for my computer at the apple store. But I still have some questions.
Could it be repeating because I have a 24-inch imac?
Is there something that could causing the optical drive to slowly destroy itself? Like my hard drive perhaps? Is it perhaps programmed to do this?
Most important, if this keeps on repeating, should I shell out money for a new imac (since I doubt apple would just let me replace this one)? Or should I just keep the computer without a working optical drive?

Taking your questions in order:
1. It is happening but not because you have a 24 inch iMac.
2. Yes, something else is causing it but I sincerely doubt it is your hard drive.
3. No macs or the optical drives inside them are not programmed to do that.
You might have to shell out some money to replace the drive if it out of warranty.
Now my problem is this. I have a Power Mac G-5 2.0 GHz and quite recently the DVD player application for some reason stopped working. I kept getting this error: Initialization error: Valid drive not found (70012) after much searching and finding no answer, I decided to to buy an external DVD writer/player but the DVD application would still not work. I found out that I had version 5.0.1 and downloaded the Mac OsX 10.5.8 (which I am using)combo update and using Pacifist re-installed the DVD player. Before doing that I trashed the application and all revelent file like the plist file out of user/library/preferences. Now I get an error but it reads: ?? ??-10960. I have looked here but no answers. OH I have vlc so I can watch things but I want the DVD player application working. Does any one have an answer?

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    kernel
    [09982a00][AppleMultitouchDevice::_deviceGetReportWithLookUp] ERROR: _getFeatureReportInfo returned result 0xe00002c0
    12/27/12 10:16:38 PM
    kernel
    [09982a00][AppleMultitouchDevice::stop] entered
    12/27/12 10:16:50 PM
    kernel
    [0746a000][BNBTrackpadDevice::init][54] init is complete
    12/27/12 10:16:50 PM
    kernel
    [0746a000][BNBTrackpadDevice::probe][54] entered
    12/27/12 10:16:50 PM
    kernel
    [0746a000][BNBTrackpadDevice::handleStart][54] Done
    12/27/12 10:16:50 PM
    kernel
    [09923800][AppleMultitouchHIDEventDriver::start] entered
    12/27/12 10:16:51 PM
    kernel
    [098dc600][AppleMultitouchDevice::start] entered
    12/27/12 10:16:54 PM
    SecurityAgent[386]
    User info context values set for mlevin
    12/27/12 10:16:54 PM
    authorizationhost[385]
    Failed to authenticate user <mlevin> (tDirStatus: -14090).
    12/27/12 10:16:59 PM
    SecurityAgent[386]
    User info context values set for mlevin
    12/27/12 10:16:59 PM
    SecurityAgent[386]
    Login Window Showing Progress
    12/27/12 10:16:59 PM
    SecurityAgent[386]
    Login Window done
    12/27/12 10:16:59 PM
    loginwindow[84]
    Login Window - Returned from Security Agent
    12/27/12 10:16:59 PM
    loginwindow[84]
    USER_PROCESS: 84 console
    12/27/12 10:16:59 PM
    com.parallels.vm.prl_naptd[355]
    QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
    12/27/12 10:16:59 PM
    com.parallels.vm.prl_naptd[355]
    QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
    12/27/12 10:17:00 PM
    com.apple.launchctl.Background[395]
    launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    12/27/12 10:17:00 PM
    com.apple.launchctl.Background[395]
    launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.netgear.NETGEARGenie.plist
    12/27/12 10:17:00 PM
    com.apple.launchctl.Aqua[396]
    launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    12/27/12 10:17:00 PM
    com.apple.launchctl.Aqua[396]
    launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.netgear.NETGEARGenie.plist
    12/27/12 10:17:00 PM
    com.apple.launchd.peruser.501[394]
    (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    12/27/12 10:17:00 PM
    com.apple.launchd[1]
    (com.apple.xprotectupdater[75]) Exited with exit code: 252
    12/27/12 10:17:01 PM
    SystemUIServer[400]
    MenuCracker 2.2 (/Library/Application Support/iStat Menus 4/extras/MenuCracker.menu)
    See http://sourceforge.net/projects/menucracker
    MenuCracker is now loaded. Ready to accept new menu extras.
    12/27/12 10:17:01 PM
    SystemUIServer[400]
    failed to instantiate and get the principal class of bundle: NSBundle </Library/Application Support/iStat Menus 4/extras/MenuCracker.menu> (loaded)
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    MenuCracker: Allowing "iStatMenusCPU".
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    MenuCracker: Allowing "iStatMenusDisks".
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    MenuCracker: Allowing "iStatMenusMemory".
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    MenuCracker: Allowing "iStatMenusNetwork".
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    MenuCracker: Allowing "iStatMenusTemps".
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    iStat Menus loading extra - cpu
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    iStat Menus loading extra - diskusage
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    iStat Menus loading extra - memory
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    iStat Menus loading extra - network
    12/27/12 10:17:02 PM
    com.apple.launchd.peruser.501[394]
    (com.adobe.ARM.42ac9929a05cbdd7f58fd6e4e7b56fce8abf441e6bb086a4605d75e8[428]) posix_spawn("/Volumes/SSD disk's clone/Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper", ...): No such file or directory
    12/27/12 10:17:02 PM
    com.apple.launchd.peruser.501[394]
    (com.adobe.ARM.42ac9929a05cbdd7f58fd6e4e7b56fce8abf441e6bb086a4605d75e8[428]) Exited with exit code: 1
    12/27/12 10:17:02 PM
    com.apple.launchd.peruser.501[394]
    (com.adobe.ARM.3e1417e9549d2369b747c3eb25762e38be24fdd2f6636655133c410b[429]) posix_spawn("/Volumes/Primary 10.6 drive clone/Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper", ...): No such file or directory
    12/27/12 10:17:02 PM
    com.apple.launchd.peruser.501[394]
    (com.adobe.ARM.3e1417e9549d2369b747c3eb25762e38be24fdd2f6636655133c410b[429]) Exited with exit code: 1
    12/27/12 10:17:02 PM
    /Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd[421]
    Starting Parallels Network Daemon
    12/27/12 10:17:02 PM
    com.parallels.vm.prl_pcproxy[421]
    QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
    12/27/12 10:17:02 PM
    com.parallels.vm.prl_pcproxy[421]
    QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
    12/27/12 10:17:02 PM
    iStatMenusAgent[423]
    Loading istat menus agent
    12/27/12 10:17:02 PM
    com.apple.launchd.peruser.501[394]
    (com.apple.Kerberos.renew.plist[418]) Exited with exit code: 1
    12/27/12 10:17:02 PM
    iStatMenusAgent[423]
    iStat Menus Agent version 4.03 (416)
    12/27/12 10:17:02 PM
    SystemUIServer[400]
    iStat Menus loading extra - sensors
    12/27/12 10:17:02 PM
    sudo[439]
    root : TTY=unknown ; PWD=/ ; USER=mlevin ; COMMAND=/bin/launchctl load /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist
    12/27/12 10:17:02 PM
    sudo[443]
    root : TTY=unknown ; PWD=/ ; USER=mlevin ; COMMAND=/bin/launchctl start com.parallels.vm.prl_pcproxy
    12/27/12 10:17:03 PM
    detectpen[452]
    did set up runloop
    12/27/12 10:17:03 PM
    [0x0-0x16016].com.livescribe.PenAutoLaunch[447]
    2012-12-27 22:17:03.080 detectpen[452:903] did set up runloop
    12/27/12 10:17:03 PM
    detectforcon[451]
    did set up runloop
    12/27/12 10:17:03 PM
    detectpen[452]
    did add service matching notification fun 0
    12/27/12 10:17:03 PM
    detectpen[452]
    deviceFound, iterating
    12/27/12 10:17:03 PM
    [0x0-0x16016].com.livescribe.PenAutoLaunch[447]
    2012-12-27 22:17:03.109 detectpen[452:903] did add service matching notification fun 0
    12/27/12 10:17:03 PM
    [0x0-0x16016].com.livescribe.PenAutoLaunch[447]
    2012-12-27 22:17:03.110 detectpen[452:903] deviceFound, iterating
    12/27/12 10:17:03 PM
    [0x0-0x17017].com.livescribe.AutoLaunchForConnect[448]
    2012-12-27 22:17:03.080 detectforcon[451:903] did set up runloop
    12/27/12 10:17:03 PM
    detectforcon[451]
    did add service matching notification fun 0
    12/27/12 10:17:03 PM
    [0x0-0x17017].com.livescribe.AutoLaunchForConnect[448]
    2012-12-27 22:17:03.124 detectforcon[451:903] did add service matching notification fun 0
    12/27/12 10:17:03 PM
    detectforcon[451]
    deviceFound, iterating
    12/27/12 10:17:03 PM
    [0x0-0x17017].com.livescribe.AutoLaunchForConnect[448]
    2012-12-27 22:17:03.134 detectforcon[451:903] deviceFound, iterating
    12/27/12 10:17:04 PM
    AutoLaunchForConnect[448]
    exiting
    12/27/12 10:17:04 PM
    PenAutoLaunch[447]
    exiting
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: Entered INJECT_pthread_entry
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: Installing event loop timer
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: proc: 0x1016cbe53
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: upp: 0x1016cbe53
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: InstallEventLoopTimer: 0x7fff803fcdd8
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: GetMainEventLoop: 0x7fff803fcc41
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: timer installed!
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: Loading /Library/DropboxHelperTools/Dropbox_u501/DropboxBundle.bundle/Contents/MacOS/Dr opboxBundle
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    Dropbox: dlopen returned: 0x1014b3e40
    12/27/12 10:17:09 PM
    com.apple.Finder[401]
    module initializer in main thread?: 1
    12/27/12 10:17:17 PM
    osascript[485]
    Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
    12/27/12 10:17:35 PM
    osascript[487]
    Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
    12/27/12 10:17:41 PM
    osascript[489]
    Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 22
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 21
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 20
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 19
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 18
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 17
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 16
    12/27/12 10:17:41 PM
    com.apple.notifyd[12]
    EV_DELETE failed for file watcher 15
    12/27/12 10:18:07 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:07 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:07 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:08 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:08 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:08 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:08 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:08 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:11 PM
    mds[83]
    (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    12/27/12 10:18:25 PM
    osascript[500]
    Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"

  • Error 2131, Advent 5303, Optical Drive: TSSTcorpCDDVDWTS-L632HATADevice

    When I try to burn disks from itunes, i get the error code 2131.
    I have an Advent 5303 and the optical drives: TSSTcorpCDDVDWTS-L632HATADevice
    Can anybody help please???

    As far as I know only Dell and Toshiba have released firmware updates to fix this.
    I understand some people have used cross flashing but I have no experience of this and it could permanently destroy your drive.
    I should contact your supplier, I understand some manufactures have provided an alternative drive after a lot of persuading.

  • Equium L350 - optical drive issue

    I have a lovely Equium L350 which I use for very basic tasks such as emailing and a spot of internet shopping.
    I am an utter idiot when it comes to anything even remotely technical.
    However, I bought this laptop back in May from PC World, Cardiff and have been very pleased up until a few weeks ago when I went to use the 'optical driver' (thing you stick a disk in?!) for the first time.
    My daughter had a Barbie MP3 player for her birthday and I was attempting to download all the relevant stuff from the disk and nothing happened.
    I'm sure from reading this you can see how hopeless I am!
    I assumed I was doing something wrong until a colleague told me he had the same problem with his Toshiba last year and there was a fault with the optical driver.
    Anyway, for the passed 3 weeks I have been ringing Toshiba trying to get some help.
    I am starting to lose the will to live!!!
    I'm put on hold each an every time for well over 20 mins at a time.
    I've yet to speak to anyone! I've emailed (received no reply!) and PC World have been equally as unhelpful telling me I have to contact Toshiba direct.
    Does anyone have a number for them in the UK for service/ warranty repairs/ help of any kind! I love the machine but the lack of customer service is soul destroying! I'd be so grateful for any sort of feedback!
    Thanks ever so much for taking the trouble to read this :)
    Sarah

    Hi Sarah
    May I ask you whats exactly wrong with your notebook?
    You said something about Barbie Mp3 player.
    How did you connect it to the notebook and what do you want to do with this 3rd party device?
    Do you want to put some mp3 files to this player?
    Sorry but I dont understand you problem and I don't see any connection between an optical drive (I think you are meaning the CD/DVD drive) and your Barbie mp3 player
    By the way:
    If there is something wrong with the hardware you have to contact always the ASP in your country.
    Here you can find the ASP database:
    http://eu.computers.toshiba-europe.com/ -> Support & Download -> Find an Authorized Service Provider
    Greets

  • Not able to remove ultrabay/optical drive on W530

    Just recieved my new Thinkpad W530. I want to swap the optical drive with a caddy with a second HDD. Problem is I can´t get the optical drive out of the laptop. I push the unlock switch and as I hold this I push the release button. I then hear that the drive loosens, but I only can push it out slightly (about 2-3 mm). Nothing happens if I keep pushing the release. Have also tried to pull the drive out, but it wont move. I dont want to use to much force as I´m afraid I will destroy something.
    When I push it back in it slides nicely into position and I can hear the "click" sound that locks it in place.....
    Is there a screw or something I have overseen? Anyone that has experienced the same problem and have a solution?

    From your description, I am not sure if you removed the screw from the bottom of the machine.  On the bottom of the W530 there is a screw that is about 6 mm from the edge, near the back of the optical drive bay.  That screw is to prevent the ultrabay/optical drive from becoming unlocked accidentally.  This screw needs to be removed.  Then, there is a sliding switch near where the screw was, which unlocks the ultrabay/optical drive.  Slide that switch and the drive should pop loose a little, and can then be pulled out completely.  I recommend doing all of this while the machine is powered OFF and with the battery removed, just to be careful.
    I have done this several times while exchanging hard drives.  It should be very easy, so if it is not then something is wrong.  You may want to get the hardware maintenance manual from support.lenovo.com for your machine, which gives diagrams for basically anything you can do to this machine.
    Good luck
    JohnV474

  • Optical Drive making horrible sounds upon boot!

    I have a black Macbook, and my Optical Drive is making horrible sounds when I boot. Now, I'm not sure if it's the Optical Drive or the HDD, but it's coming from the upper right-hand corner.
    If this helps, I dropped it earlier today and I could have damaged it. I know the difference between the way it normally sounds when it boots and this. This kind of sounds like when you're inserting a CD into the Optical Drive, but far worse? The sound also happens when you press the Eject button.
    Please help me, I need to know if I should bring it into an Apple Store immediately.

    I have a mcabook 13 inch (white, not black LOL) that does the same thing. It was used by a guy at my work (it is a work laptop) and when he returned it to me (I am the IT guy) it wouldnt boot up. Warranty fixed this, but the grind is still there. This is the same guy who destroyed the screen on his PC laptop by dropping it down some stairs. So no doubt he has dropped this mac, which I have decided will stay in my personal care
    Have you had any info on the issue?

  • DVD/CD optical drive is recognized only occasionally and temporarily

    Hi, I recently bought an ASUS Essentio desktop model CG8350 running Windows 7 Home Premium 64-bit. My DVD/CD optical drive is not consistently being recognized. I've made few changes to the computer and have even tried reinstalling Windows (system recovery, factory settings), but no luck. The curious thing is that after booting up I can occasionally temporarily see the D:\ optical drive listed under My Computer or under Device Manager, but after a few seconds or about a minute after restarting or trying to read a disk, this disappears and the optical drive is no longer shown. I would take it back to Best Buy I bought it for repair, but unfortunately that was in the U.S. and I've since moved to Canada. It's frustrating that Best Buy Canada won't honor service warranties for items bought from Best Buy U.S. If there's something I can try in order to avoid shipping it off to ASUS or back to Best Buy U.S. (at my expense, and potential loss of PC for a few weeks), I would much prefer that. These are the things I have tried so far: 1) opening it up and checking/re-plugging the power cable to the optical drive and the data cable between the optical drive and motherboard. All cables seemed fine. The drive ejects and spins a little bit when a disk is inserted, but neither a blank CD/DVD nor a commercial CD are recognised after insertion. 2) looking at the registry to try the "delete UpperFilters" and "delete LowerFilters" trick that I've seen posted several times. Since the computer had Windows 7 from the start (was not upgraded), these entries were not visible under the suggested registry subkey. 3) under boot options, I've selected "Disable Driver Signature Enforcement" and have booted up. The optical drive showed up under My Computer and/or Device Manager for a few seconds or a minute, but then vanished. 4) disabled integrity checks: I've pasted "bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS" into the Run window. After restarting, the optical drive is again occasionally visible, but only for a short period after which it disappears. 5) following a tip on one website, I tried shutting off and unplugging the data cable between optical drive & motherboard, restarting the computer so Windows could "see" there was actually no optical drive connected, then shutting off and connecting the data cable again and restarting. no luck. 6) I've run the Microsoft Support Fixit executable under "Your CD or DVD drive can't read or write media". The first time I ran this, it ran for about 5-10 minutes, but didn't diagnose a problem. The second time I tried to run it (after the Windows 7 re-install), is said my CD/DVD drive was not detected, so didn't run. 7) I've tried built-in Windows diagnostics and ASUS diagnostics, but they didn't help much. 8) I've updated ny BIOS to the most recent version. I've now run out of ideas and can't find any other suggestions on previous troubleshooting searches. The observation of the drive occasionally being seen for a few seconds/minute after start-up before disappearing seems like it might be a good clue, but I'm not sure how to interpret this. I did get it to play an audio CD a couple hours ago, but after trying to use my drive for something else after that, it's right back into the situation of not being consistently recognized, except sometimes immediately after booting up and then only for a short period. Any help or suggestions you have will be very very welcome -- thank you.

    Honestly since it was recalled due to the sandy bridge recall anyways, it is going to have to go to asus eventually so I would just have them fix both in one shot. The Canada and U.S. support number is the same and I'm sure they could fix both issues at once to save you time: 1-866-625-9873
    Crystal
    Superuser
    Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
    *Remember to mark your questions solved and click the star to give kudos to show your thanks!*
    While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
    My opinions do not in any way shape or form represent Best Buy's Official decisions.

  • New MAC Mini w/OSX Lion - will not boot from USB or external optical drive when attempting to use BootCamp to install Windows 7?

    The University recently purchased 6 brand new MAC minis for deployment in classrooms I support.  I am attempting to create a dualk--boot environment comparable to our existing computer systems, only these machines wil be running MAC OS X Lion and Windows 7.  After following the procedures outlined in the BootCamp on-screen prompts, and attempting a few techniques I found in the tech support user-base, I am still unable to get the MAC mini to boot up from the USB flash drive, or from an external optical drive, so that I can complete the installation of Windows 7.  When using the Boot option key at start-up, all devices are displayed suggesting that they are being properly recognized, however the computer boots to a black screen with an error message indicating that "No bootable devices are  found - press any key to continue." I am able to boot into the computer's internal drive, but not from any external devices.  I fully expected that the semi-automated BootCamp procedure properly prepares the USB device for booting, and for installing the Windows 7 OS.

    Meh, with the price they take for a drive in Denmark, I don't think it's worth it... They take around 160 $ for the drive (that's the cheapest MacBook drive I could find), and I am not even sure that's the one I need.

  • Internal Optical Drive not recognized after trying to Bootcamp

    Around 3 months ago I tried boot camping my Macbook with Windows 7 but it ended up freezing and I had to restart my computer. When the computer had fully restarted I found that a few things had changed. First, I now had a 70 GB partition called BOOTCAMP but it was basically unusable since the Windows 7 OS was never installed in the partition, and second the Optical Drive wasn't recognized by my computer anymore so it won't work at all and the Windows 7 CD is now stuck in there.
    I tried a lot of different ways that I found on the internet to try to eject the CD but nothing has worked. It's not really a huge deal since CDs are starting to become the new floppy disks but it would still be nice to have this working again.
    Also, here's the original post that I made back in December. It never got any replies and somehow got moved but I was never able to see where it got moved because whenever I clicked "discussion" in "Branched to a new discussion." I would get a page that said this - "Unauthorized. Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here." I know the whole post is pretty long so I have a TLDR; at the end of it and I pretty much summarized the problem again at the top of this whole post.
    Alright so earlier today I decided to Bootcamp my Macbook and install Windows 7 with a 70GB partition. I was using https://help.apple.com/bootcamp/mac/5.0/help/#/bcmp173b3bf2 and http://www.howtogeek.com/186907/how-to-install-windows-on-a-mac-with-boot-camp/ to help guide me through the process. Everything was running smoothly at first...I had a 32GB memory stick that I used to load the support software onto and I had a Windows 7 Ultimate 64-bit DVD in my disk drive.
    The first problem I ran into was when Bootcamp wanted to download the files onto the memory stick - it wanted me to format the stick. So I went into Disk Utility, clicked on it, went to erase, then formatted it to the same format it was (because it was already FAT) and then it all worked. After getting the support software onto the memory stick the next step was to partition my disk. After doing a TON of research I finally decided that 70GB would be enough for the OS, a game or two, Sony Vegas Pro, and a few small programs. So I dragged the thing to give the new partition 70 GB and pressed install.
    Then, the next problem occurred - a message popped up saying "The USB drive connected to this Mac contains a bootable volume. In order to install Windows 7 from the DVD, the Boot Camp Assistant needs to disable this functionality. No information on the drive will be removed, do you want to continue?" I was hesitant at this point to do anything so I googled it and couldn't find much except this thread - Bootable volume on USB flash drive in boot camp. I decided to try it and press continue since according to the thread it would stop me if there was a problem. Once I did I THINK (I can't remember that it did for sure or not) it dismounted the memory stick, which I remember thinking was okay because I could just unplug it and plug it back in after Windows 7 was installed to install the support software (Also, I NEVER removed the memory stick until after a reboot later on). After that Bootcamp began partitioning my hard drive.
    About an hour later the blue progress bar had actually filled up to at least 99% (but it looked like 100% to me) but Bootcamp still said "Status: Partitioning Disk" so I left it alone for another 1-2 hours. After that I started getting worried and googled how long this process was supposed to take and found out that this step normally only took a few minutes for most people. At this point I started looking up fixes for this but nothing matched my problem since Bootcamp itself wasn't actually frozen (when I clicked and held on the icon it didn't say "Application not responding") so I decided to check to see if the partition had worked. Then, Disk Utility froze like a few seconds after opening it up so I had to force quit that. My next option was to check under "Storage" in "About this mac" so I tried that and it froze as well. While all this was going on I kept checking back to Bootcamp and it never froze.
    Now I was getting extremely worried and with no solutions on Google and no idea what to do I decided to just try and restart my computer and pray to god that it would reboot fine. Luckily, it did...for the most part. After rebooting all my applications seemed to be working fine (I can confirm that Terminal, Disk Utility, System Preferences, System Information, and Safari are all working or at least loading). I also had all my files still on my computer so that was good. Next, I checked Disk Utility to see if the partition had actually worked and it did, or at least it is showing up as "BOOTCAMP" under my main hard drive. Then, I tried using Bootcamp again and this is when I noticed something new - a warning on Bootcamp's first page that wasn't there before, "You need an optical drive to install Windows. Connect an optical drive to your computer. You cannot install Windows with a remote optical drive." I can't guarantee that it wasn't there the first time but I really don't remember it there. After reading that I checked my Desktop for the mounted Windows 7 Ultimate 64-bit DVD and it wasn't there. Then, I checked Disk Utility and it wasn't showing up there either. The only things I can see on Disk Utility are my main hard drive with both partitions, my memory stick, and a random dmg file called decryptedFile.dmg (the size of this file is only 15.6mb so I don't think it could be the OS DVD).
    So now I am trying to figure out how to get my computer to recognize that it does have an internal optical drive and that there is a DVD inside of it. I looked around on Google to try to find answers but all the regular options to fix this don't work since the computer itself is not realizing it's there. I don't know if this helps to prove that it doesn't realize this but I checked in System Information -> Hardware -> Disk Burning and it says "No disk burning device was found. If the device is external, make sure it's connected and turned on." And since a "Superdrive" can read disks I'm assuming it can burn them to and would be shown under that. (I don't know that much about computers though so I could easily be wrong)
    Anyways, sorry for the extreme detail that I went into but I wanted to get as much information about what happened as I possibly could. For those of you who don't have time to read all that I'll put a little summary.
    TLDR; Basically, I tried to Bootcamp my Macbook to run Windows 7 Ultimate 64-bit. I ran into a few problems and then Bootcamp wouldn't move on from "Status: Partitioning Disk" so I had to restart my computer. After the restart my Macbook doesn't recognize that it has an internal Superdrive and therefore doesn't realize that there's a Windows 7 Ultimate DVD disk in it. I looked around for answers but none of the simple ones (using key commands on the keyboard and typing something into terminal) worked. Now I'm looking for help to get my computer to realize that it does have a Superdrive inside so I can get the disk out.
    Thanks in advanced! If any more information is required to help please let me know so I can find it. Also, this is a Mid-2010 White Unibody Macbook.

    Hello Michael Dixon2,
    Thanks for using Apple Support Communities.
    In order to troubleshoot this issue where the optical drive does not accept discs, please follow the steps below.
    Doesn't accept discs
    Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
    If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
    Try another disc to see if the issue is being caused by a specific disc.
    Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
    Allow the drive one or two seconds to accept the disc while it is fully inserted.
    Reset the System Management Controller (SMC).
    If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
    Apple Computers: Troubleshooting the slot-loading SuperDrive - Apple Support
    Cheers,
    Alex H.

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