Optical Mouse frozen?

My 8330 optical mouse is not working...I have taken the battery out of the back numerous times.  I haven't dropped it or spilled it...Any suggestions?

@Debbie Cohen Thank you very much to the community and you for posting. That is terrible about your phone’s optical track pad! Do you know if you have insurance on the device?
If so you can go here: www.phoneclaim.com/verizon and make a claim.
You can also call: 888-881-2622.
I would advice making a claim as this is the best way to resolve the hardware issue that you are having. I hope this helps. Thanks.
SammuelP_VZW
VZW Support
Follow us on Twitter @VZWSupport

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    Hi, © !       — or do you prefer Ulfur?
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    ***In this forum support is available for HP hardware/software assistance. I will provide best-effort support with your HP hardware/software. If you need assistance with software that is from any other vendor, then I may re-direct you to the appropriate reference at that time.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------​------
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