OPTION key, APPLE key and #zero keey won't work.

Hey there, wondering if any one can help me out and tell me why none of these keys are working?
i've tried everything is feels.
i've tried going into internation/imput menu...etc
checked the number lock
check the caps lock.
checked the keyboard settings...
restarted....
sometimes even some of the letter keys won't work..
anyone got any helpfull hints please.
i'm using mac book pro ten.4.11
thanks so muchs
cheers.

The Apple Store was an interesting experience - in Spain, that is. It took three people to solve my problem. The first problem was that they were unable to find a mains cable for a Mac Mini - in fact they viewed the Mac Mini as though it had just dropped from an alien spaceship. I was then given an appointment in the Genius Bar and passed to a person who purported to know about them and who spoke tolerable English (better than my Spanish!). We did communicate and he did understand my problem but, after spending fifteen minutes looking for suitable gear in the form of a screen, a mouse and a keyboard (wouldn't you think this would all be ready to go?), he set it all up and felt that it might be the hard drive or a RAM problem. I explained that it had been working perfectly just twelve hours ago until I made my foolish boob. He then called a colleague who spoke excellent English, looked at the scree, listened to the HD, unplugged everything, unscrewed the base, took out a memory card, put back the base, plugged everything in and off we went. That took two minutes and now I;ve seen him do it, I would have a go if the same problem arose again. Just be careful taking off and replacing the base and remember to replace the ram after you've got it working.
Thanks for the two of you who gave me advice. I hope the above is useful to others.
Sunnyjohn

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HI,
This is a step up from the previous suggestion.
Make the Finder the "front" app.
Use the Go Menu whilst holding down the ALT key.
Select the Library that appears in the Menu list.
Navigate to Preferences.
Find com.apple.imservice.imesssages.plist and drag it to the Trash.
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You will most likely have to re-enter the Apple ID
If that does not work delete the com.apple.imessages.bag.plist (this one holds the server it should be trying rather).
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OPTION key, APPLE key and #zero keey won't work.

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