Option Key trick no longer shows Lion in App Store

Pressing the Option (Alt) Key on Purchases in the App Store no longer shows the OS X Lion purchase. How can I download it? I need to make an external disk with the installation files on.

You will need to contact Apple Sales 1-800-MY-APPLE and work with them to download it. Since you already purchased it, they shouldn't charge you again.

Similar Messages

  • Pages no longer shows in my app store account

    Hi Geniuses,
    I have paid for and downloaded Pages on my iMac last year. I want to add it to my MacBook but the app is no longer in my purchased list. When I sarch pages it show as needing to be purchased again!! Any ideas how I can resolve this without paying twice?
    Dx

    See if it's, "hidden" >>>  Mac App Store: Hiding and unhiding purchases
    You should not have to re purchase the app.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select which apps you want to re download. Then right or control click where you see Installed  then click Install.
    Make sure and use the same Apple ID used for the original purchase.

  • OS X Lion still shows download in App Store Purchases

    Hi,
    I Purchased OS X Lion from App Store and installed in same desktop but when I see Purchases in App Store its showing download, not showing install, all other apps like Twitter shows install. OS X Lion not installed correctly or any other problem? Please guide.
    TIA.

    Hi..
    Nothing to be concerned about. It's an App Store anomaly that will hopefully be rectified soon. It doesn't mean there's anything wrong with your Lion installation.

  • Can't download mountain lion from app store, shows error message: retry/cancel and starts from begining

    can't download mountain lion from app store, shows error message: retry/cancel and starts from begining,
    I alreasy paid for it
    Can I get a direct download link other than from app store

    Try opening the Terminal utility in your system and running the following command to open the system's caches folder:
    open $TMPDIR../C
    Then locate and remove the folder called "com.apple.appstore" and then try relaunching the App Store and downloading the installer again.

  • If I buy Lion from apps store can I install it on all the Macs I own?

    If I buy Lion from apps store can I install it on all the Macs I own?

    Yes. Each one needs to have Snow Leopard 10.6.8 installed in order to re-download from the App Store unless you make your own USB flash drive installer:
    Make Your Own Lion Installer
    1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
    2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
    Open Disk Utility in your Utilities folder.
    After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
    Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
    4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
    Open Disk Utility.
    Select the USB flash drive from the left side list.
    Click on the Restore tab in the DU main window.
    Check the box labeled Erase destination.
    Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
    Drag the InstallESD.dmg disc image file into the Source entry field.
    Double-check you got it right, then click on the Restore button.
    When the clone is completed you have a fully bootable Lion installer that  you can use without having to re-download Lion.

  • ITunes updates not showing up in app store

    When I click on check updates from inside iTunes it says there is a new version would I like to download it.
    I click yes and it launches teh App store which promtly tells me there isn't an update.
    I look at the version number in iTunes and it shows 11.0.3
    What is going on with the App Store this has happened on the last 3 updates to iTunes?

    If they were purchased using a different Apple ID than the one your phone is signed in to in Settings>iTunes & App Stores they won't appear until you sign into the other ID.  They also won't appear if they are no longer available in the app store.

  • Bizzare Error message downloading & installing Lion from app store

    I have a new  i7 2011 macbook pro 13 inch with snow leopard.
    I have purchased Lion from App store but is unable to download and install it.
    First time I tried to download it, it did not get downloaded so I cancelled the download.
    Now I can see OSX Lion in "Purchased" in the App Store.
    When I click "Install", I get the following message with two options "Cancel" & "Retry"
    MZFairplay.frtoolFailure_message
    When I click "Retry", I get the same message "MZFairplay.frtoolFailure_message" with same two options "Cancel" & "Retry"
    When I click "Cancel", I get the following message "We could not complete your request: There was an error in the App Store. Please try again later. (13)"
    Please help.
    Google search was not helpful

    Hi,
    I am having the same error when trying to update some apps in the Mac App Store. It is the first time I am experiencing this error.
    I have a 2011 MacBook Pro 13".

  • Mountain Lion from Apps Store won't download?

    Purchased Mountain Lion from Apps Store - but it will not havedoIwnload. The Icon just appears and it says " waiting " for an hour or so and does nothing?

    Yes as long as these are both your computers. Transfer target disk mode, USB flash drive, external HD, DVD, Dropbox, etc
    Are the computer close by and portable or at a distance??  This might dictate how you move your download.

  • Have previously purchased Lion via APP store and need to download again

    We have recently rolled back our MacBook Pro to Snow Leopard (which came with the laptop) as we have had endless problems with Mavericks in using external hard drives and media servers on our home network. Basically it just does not work with them.
    PLease advise how we can download Mountain Lion again, which we have already purchased.

    Lion is no longer available in the App Store and it is no longer listed in my purchases, it was removed when I did the upgrade to Mavericks.
    Well, that shouldn't have happened:
    You may want to check whether they are just hidden from view:

  • Can't download 10.8 mountain lion from app store

    Hi,
    I own a 2008 mac pro. The system drive was still running an original install of osx (upgraded to the latest version of 10.8). It had become pretty slow, so I bought a new ssd for a fresh install of the os.
    I own 10.6 on dvd, which I have used previously on another computer to acomplish the exact same thing I'm trying to do here; install 10.6 on a new drive, then upgrade to 10.8 (the only way I know how to do this).
    So I did the usual - new drive in, old drive out, install 10.6, update 10.6 until the "app store" becomes available. So I'm now running 10.6.8. I open the app store, log in, go to "my purchases" and see osx mountain lion sitting in the list. It says I purchased it on the 12th of November, 2012, which is correct. If I click on "osx mountain lion", the app store informs me that "Item not available. The item you've requested is not currently available in the UK store". I bought the "item". I paid good money Apple. Why can't I download this? If I click "download" a little spinny thing appears for a couple of seconds next to the back/forward arrows, then disappears.
    10.9 is unsupported with the software I use - everyone's reporting faults, so I need 10.8. Can someone help? Obviously I can just put the old drive back in, but this NEEDS to be available somehow...?
    Thanks

    That's good to hear.
    After some mucking about I managed to get it downloading on another computer (which is already running 10.8). Hopefully I should be able to copy it over and install.
    But I will let Apple know - potentially pretty disasterous for people.
    Thanks.

  • HT5622 When Playing candy crush or dice with friends, I can no longer connect to the apps store

    When Playing candy crush or dice with friends, I can no longer connect to the apps store to purchase items like lives, dice etc.  This seems to be since the upgrad to IOS7.  Thoughts?

    Hello there, gracieflad.
    The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
    Can't connect to the iTunes Store - Apple Support
    Thanks for reachign out to Apple Support Communities.
    Cheers,
    Pedro.

  • I try to upgrade to mountain lion from app store , but it tells me you need 2 gig memory !! what do i do ?

    I try to upgrade my iMac's desktop operating system to mountain lion by app store , but it tells me : you require 2 gig of memory ? !! what do i do please ?

    For quality Memory and upgrade videos, visit OWC or Crucial

  • I am trying to purchase os x lion from app store. Getting a response saying I need 2GB memory available but I have at least 40GB free space??

    I am trying to purchase os x lion from app store. Getting a response saying I need 2GB memory available but I have at least 40GB free space??

    Memory = Ram, the 40G free space you are referring to is hard drive storage space available, 2 very different things.
    In order to run Lion you MUST have at least a Core 2 Duo processor and 2G of Ram, to find out whether you qualify (and it seems as though you don't) go to
    Apple>About this Mac: you will be able to see the processor type and Ram installed thus
    If you have less than 2G of Ram you can install more, if however you have a Core Duo (instead of Core 2 Duo) you can not run Lion.

  • Not showing up on App Store with more than 200k downloads in last three days?

    My app Flying Bieber HD has gotten more than 200k downloads since our launch on Saturday, but we are not showing up on App Store ranks at all.  We got so many downloads through social media promotions and we got Bieber's entourage to promote it.  Are we too new to show up in there?  When will we be up there?

    Check support for developers at developer.apple.com

  • I bought mountain lion en app stores and start download, but stops and mentioned is incomplete. and when start installation mentioned error because download is incomplete and send me to download again but the button is in  "downloaded"  what can i do?

    I bought mountain lion en app stores and start download, but stops and mentioned is incomplete. and when start installation mentioned error because download is incomplete and send me to download again but the button is in  "downloaded"  what can i do?

    Welcome to the support forums.
    Please ask this question in the Mac App Store forum where they can better assist you.

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