Options for message type SLFN

We are trying to extend the usage of Solman Service Desk  for other IT related issues also
for this the real challange I feel is the number of options available in the drop down while raising the ticket to choose from
1. System/IBase
2.Component
of their choice and if it is possible to add more selectables options for System base and component which are helpful in addressing other day to day IT issues.

Hello,
About the Ibase,  you may create either new ibase components in IB52, or you can create a new custom product and assign systems to the custom products in SMSY, then the Ibase of the new systems will be created automatically.
About the new software components, I have seen that issue adressed here in this forum a few days ago. I suggest that you do some searches, I am sorry but I don't know right now what's the table that you have to modify in order to have more software components.
Anyway, if you create the messages through CRMD_ORDER, you need not assign a software component to the message. This may be feasible for scenarios where you route the messages to the teams based on other fields (perhaps the 'subject' field  would work)
Best regards,
Miguel Ariñ

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