Options for printer configurations have disappeared from Print Center
Hello,
Checked through the past messages but couldn't find anything appropriate to fix the problem. I'm totally baffled by this this one, but you guys have never let me down before, so here goes.
I'm using 10.3.9 and a HP LaserJet 2200dn connected via an Airport Extreme Base. I've hooked up the printer via a USB cable to the Base. I have connectivity to my Powerbook G4. I'm trying to print via MS Word (Office 2004 ed).
I had deleted some stuff off my harddrive -- because I thought I had a virus of some sort. I must've deleted some essential files, because I started having problems. I was also having problems printing (even though I had, at that time, my HP LaserJet option available to me in Print Center).
Thus, after, I reinstalled 10.3.9 (after transfering essential files and erasing the HD).
I thought this would do the trick. But I still have no option to select the HP Printer. "Rendezvous" is in the "menu bar" though I've tried every other option. I've also downloaded the appropriate driver from the HP site and installed it, but no luck.
Configuring the printer used to be so easy with the Mac, and now I'm at a loss to know what's gone wrong.
I hope I've described the problem correctly. Anyone out there with some insight would receive my gratitude and appreciation!
Thanks.
Ali,
I'm not sure what driver you are referring to in your last message.
The driver that I downloaded was HPLaserJetv5_52.dmg and I clicked it on and installed it.
I took the Mac into the Genius Bar at the Apple store. They tested everything except USB ports, which I had tested myself. They said I could bring the printer in too, if I wanted.
So far, they think it's not the machine itself because they were able to configure printers over their airport network with my Powerbook. They were able to print from my machine onto their printers.
So -- they suggested I try again. They also suggested I try using Ethernet -- bypassing the USB stuff -- just to check.
A guy who I know also said to create a text file and send unix commands directly to printer to print something. Just to rule out MacOS X software.
I don't know if the above will help anyone else.
I'm messing around with stuff here -- but unfortunately, can't afford to spend much more time on it. (But neither can I afford to "spend" a lot of money having a consultant fix it either!).
I wonder if my HP printer needs to be "reset" or something like.
WIll check it out.
It was so easy when I first set this up: it was simply plug and play. Now it's not.
Thanks again to all in this thread who've tried to help.
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