Optiplex 745 image blue-screening

NetWare 6.5 sp 7
ZENworks 7.0.1.60706 (sp1 suite 3e)
Optiplex 745, Windows XP
We were able to image these workstations during fall of 2007 using the zenworks that was on the server at the time, 7.0.1.7020
Customer mentioned to me that this summer when the went back to re-image the workstations all of them that were imaged started booting Windows long enough to see the XP logo, then it pops to a blue screen, "A problem has been detected and Windows has been shut down to prevent damage to your computer."
This puzzles me, as I know that nothing has changed with the image.
I've checked the SATA drive settings, and have tried both "normal" and "legacy", with no change.
I've downloaded and am using the imaging files from "zen7sp1ir3a_hp2-december_08".
I would appreciate any suggestions on how to fix this problem. This customer is getting turned off of ZEN imaging because of this.
Thanks in advance,
Alan

Is there a STOP message?
"zeffan" <[email protected]> wrote in message
news:[email protected]..
>
> NetWare 6.5 sp 7
> ZENworks 7.0.1.60706 (sp1 suite 3e)
> Optiplex 745, Windows XP
>
> We were able to image these workstations during fall of 2007 using the
> zenworks that was on the server at the time, 7.0.1.7020
>
> Customer mentioned to me that this summer when the went back to
> re-image the workstations all of them that were imaged started booting
> Windows long enough to see the XP logo, then it pops to a blue screen,
> "A problem has been detected and Windows has been shut down to prevent
> damage to your computer."
>
> This puzzles me, as I know that nothing has changed with the image.
> I've checked the SATA drive settings, and have tried both "normal" and
> "legacy", with no change.
>
> I've downloaded and am using the imaging files from
> "zen7sp1ir3a_hp2-december_08".
>
> I would appreciate any suggestions on how to fix this problem. This
> customer is getting turned off of ZEN imaging because of this.
>
> Thanks in advance,
>
> Alan
>
>
> --
> zeffan
> ------------------------------------------------------------------------
> zeffan's Profile: http://forums.novell.com/member.php?userid=21925
> View this thread: http://forums.novell.com/showthread.php?t=355404
>

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    Popping open the case did indeed reveal four bulging capacitors. I bit the bullet and purchased some replacements, part number 647-UHN0J182MPD from Mouser:
    http://mouser.com/Search/ProductDetail.aspx?qs=pjJ%252bhmlZec6zHXGt6EoiHw%3d%3d
    Although I wasn't looking forward to desoldering my logic board, I wasn't real hopeful that I'd have success getting the local Apple shop to replace it under warranty either. I did find some helpful information on performing the fix yourself:
    http://jimwarholic.com/2008/07/how-to-repair-apple-imac-g5.php
    And I do want to be able to sell this thing for at least a little cash to help offset the cost of a new quad-core iMac, whenever they're released.
    Fortunately, for me, the service tech at the Genius Bar at the local Apple store agreed to fix it under the power and video extended warranty, even though it was slightly outside of the warranty period, due to the fact that I had brought it in about a year ago and had the power supply replaced under the same warranty.
    I almost didn't bother to bring the machine in because it's a real nasty day here today, and I figured they'd just tell me "That'll be $800 to fix it," and I'd end up doing surgery on the logic board anyway in addition to carrying the thing up and down the steps to my condo. Boy am I glad I did, though. Apple customer service rocks.

  • Blue Screen Errors on HP's And Some Dells

    Microsoft recently released an official update that seems to cause some HP's to "bluescreen" on startup. The Dell update seems to be for the webcam
    There's a VERY simple fix for this.
    HP's
    Restart your computer(press and hold the power button for 5-10 seconds if you need to turn if off from the bluescreen)
    While it is turning on tap the F8 key once a second until a text menu comes up
    Arrow key down to Safe Mode with networking and press Enter
    Windows will load, a bunch of files will scroll past, this is normal
    After Windows loads, click Start > Accessories > System Restore
    When the window pops up(it will take a few minutes sometimes); select "Different date" and choose the latest one that says Windows Update by it and click "next", and then confirm by clicking yes.
    Your computer will then restart and undo the Windows update that caused the bluescreen.
    If you're on an HP, that's all you have to do, Dells require a bit more work.
    Dells
    (Note, you will need internet access on the computer affected, or your restore disc labeled Drivers/Applications or this will not work)
    Restart your computer(press and hold the power button for 5-10 seconds if you need to turn if off from the bluescreen)
    While it is turning on tap the F8 key once a second until a text menu comes up
    Arrow key down to Safe Mode  with networking and press Enter
    Windows will load, a bunch of files will scroll past, this is normal
    Go to your Control Panel and select "System" and then click on the Hardware tab.
    Select Device Manager
    In the list that comes up, click on Image, or Imaging Devices
    Under that you should see something similar to "Integrated Webcam", right click and select "Uninstall"
    Check the box that says Uninstall the software for this device and click OK
    After it has finished, restart your computer normally.
    Insert the Driver/Apps disc and go into the Dell Resource CD and find your webcam driver/install it
    -or-
    Go to http://dell.com and enter your Dell Service Tag(usually on the bottom/back of your computer) and make your way to the Drivers page for your model and download/install the webcam software
    This will take about 5-30 minutes depending on your computer.
    Note : This plays tricks on your anti virus programs and they may say your "definitions" are corrupt/out of date. This is also a simple fix, all you have do is run your AV programs update option and everything should be fixed.
    Double note : This may or may not fix your problem if you have other issues. If you have any trouble, post here and I'll do my best to help. If you purchased your HP from Best Buy, and are within your warranty/service plan, most stores(as far as I know) are offering to fix this for free as it was not caused by the user.
    Anything else, please ask
    If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
    I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
    Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

    Still having trouble?  Geek Squad® now has an official write-up, which you can see here:
    http://www.geeksquad.com/intelligence/blog/blue-screen-of-death-bsod-issues-with-vista-x64-sp1/
    Cheers,
    Jason
    Community Analyst
    Best Buy® Corporate
    Jason|Community Analyst | Best Buy® Corporate
     @jayysenn Private Message

  • Blue screen aftermath on AL powerbook 10.4.5

    This is mostlya repost and overlaps and overlong, please forgive... Im writing this at work.
    Please help, I will build a shrine in your honour (right after I clean my house). Dale suggested there might be some help if I chucked it out here - thanx dale.
    break time in class and I fire up the DIII demo to show a friend - oops too loud _ hit lower volume function key to no effect - oh well, class is starting again, quit, take notes....
    next break; time to play again - funny, the volume keys workin Doom now...
    Huh? what, no buttons? cmd option esc - no window so I press enter. Miraculously Doom quits, my resolution resets, all seems well... until I try to click anywhere.
    With nowhere else to turn to, I shut down with the power button *hey I had no choice(. Reboot, and..... blue screen. Hey they hired bill gates!
    so then started much research, cd boots, etc. interesting points
    at first, disk utility found no errors on my drive, and only two permissions were corrupted.
    second time round, disk utility found plenty of errors. The verify step found some illegal names and then quit with an "underlying process has failed" or something like that . (the window stayed open). I ran repair and it seemed to work. I quit disk utility and go to startup disk to reboot from my newly fixed disk but.... its not there!
    back to disk utility and its not there either!!!
    look in system profiler; the drive is on ATA but its not mounted!
    Use the power button again
    now disk utility sees the drive, but it is grayed out, run all the steps and it comes with lots of bad permissions and only a few errors on the disk.
    now I look in the terminal; The drive is mounted and I can root around the files, but thats not really much use.
    After looking on the web, I decide to try a safeboot first, (holding shift) and miraculously again, it boots no problem!!
    this is where I make an image of my book onto my wifes imac.
    Okay so it all seems hunkey dorey now, but I eventually realize that my keyboard mapping (actually the keyboard type) has changed to standard US. I am in Japan using a Japanese laptop with keys printed in Japanese (brackets, @ symbol, quotes, etc are different) and there seems no way to turn it back. Apple help has a section on changing the keyboard type:
    Mac Help
    Index
    Specifying a keyboard type
    When you connect a keyboard that is not immediately recognized, the Keyboard Setup Assistant automatically opens so you can specify the keyboard type (ANSI, JIS, or ISO). There are three keyboard types that Mac OS X recognizes: ISO (Europe), JIS (Japan), and ANSI. The ANSI keyboard is a standard 101-key layout widely used in the US, North America, and many other parts of the world.
    If you are having trouble with your keyboard, you may need to specify the type manually. You can use Keyboard & Mouse preferences to open the Keyboard Setup Assistant and specify the keyboard type.
    To specify the keyboard type:
    Open System Preferences and click Keyboard & Mouse.
    Click Keyboard.
    Click the "Change Keyboard Type" button.
    Follow the steps when the Keyboard Setup Assistant appears.
    except this button doesnt exist in the Mouse and Keyboard Control panel. Mac tech support was no help either, they just stumbled through the recipe for setting my international input settings, which are just fine, and which I've tried already. They couldnt find the magic button either, or tell me how to launch the keyboard setup assistant. They tried to tell me that my mac didnt have this assistant installed because it was a laptop with a builtin keyboard. As a sidenote, they couldnt find their <expletive... expletive> if it was <likely to be censored if I typed it> down there at Apple Support Tokyo.
    Doesn't anybody know how to launch the keyboard setup assistant / edit a file / set a preference with terminal which will give me back a JIS keyboard?
    To compound matters, I am living with about 15 application crashes so far today incl. the Dock, Photoshop CS2, Automator, iTunes, iPhoto, and Finder (with varying degrees of frequency). Automator scripts saved as folder action plugins also seem to have the need to run between 3 and 12 times before they feel that they are done, whereas they work fine from automator. I opened the plugin in script editor and did nothing but retype the same thing and save it, and I got it down to only launching the script twice when adding to the folder. :'-/
    Its so strange I also thought it was a virus.
    Good luck to us all who have seen this bluescreen - Im not totally convinced this isnt a hardware problem, like bad bits on the drive or in some ram somewhere, but I don't know much, except that I seem to know more than the Apple Japan tech support guys.
    Help Please
    AL 15in DL SuperDrive   Mac OS X (10.4.5)   I have a wacom tablet BT control panel installed which wreaked havoc on the wifes Macintel
    AL 15in DL SuperDrive   Mac OS X (10.4.5)  

    I haven't heard of that before personally but there are two troubleshooting ideas that come to mind:
    1. login as a new user on your computer and see how it looks. they'll have fresh settings so it should be a rather pure look at your computer.
    2. if the other user does not have the problem then look into any fonts you have installed in /~youraccount/Library/Fonts.
    Without being familiar with your issue I don't know of it is a font issue or a hardware issue. Both are annoying.

  • Blue Screen of Death & disk0s2: I/O error

    Hi
    My Mac just slowed down suddenly yesterday, then when I tried to reboot, it went to grey screen Apple logo & spinning ball for ages, then stalled on blue screen.
    I tried the following:
    1. Ran Applejack 3 times on auto - said "errors repaired" or "no errors"
    2. Restarted with Leopard Install disk & repaired disk with Disk Utilty - said "no errors"
    3. Reset the SMC
    4. Tried to reset PRAM, but Mac just booted to blue screen
    5. Deleted Preference Panes in Library like Application Enhancer.
    6. Booted in verbose mode to check for error messages
    7. Tried to re-install Leopard with "Install & archive" but install quit after 30 minutes, saying hard drive may have errors.
    8. Tried to re-boot from install disk, but wouldn't reboot.
    In verbose mode, I noted some of the messages:
    disk0s2: I/O error
    ParallelsConnectUSB... Control service not started
    ALF ALERT sockwallcntl_updaterules_ctlenqueuedata rts err 55
    During the last Applejack, I got this message:
    Incorrect block count for file kdc.log (It should be 50 instead of 26)
    Some of the other forum threads I've read suggest that the hard drive is bust, but I was able to search for programs & go anywhere in the directories in single user mode. I was even able to delete Application Enhancer prefPane. Surely, I wouldnt be able to do that if the hard disk was bust?
    Any advice?

    cannot run on Snow Leopard.
    If you are running Snow Leopard, you need to correct your system information as it currently shows you are running Leopard.
    Apple's Hardware Test is not found on install discs. Just the discs that came with your computer - system discs.
    I can't tell if you are experiencing hardware or software issues or possibly both.
    Part of your original post indicates possible directory issues. DiskWarrior will clear that right up.
    If you live near an Apple Store, they can run a few diagnostic tests to let you know what the problem is for free.
    For a small handling fee, you can get system discs directly from Apple. You'll need to have the model and/or serial number of your Mac available.
    Since you live in the UK, you may need to go through the regional Apple Store that serves your location to find the contact number -
    http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html
    Message was edited by: CMCSK

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