Oracle Applications Manager -- Workflow Manager -- Notification Mailer

Hi All,
We are facing an issue in the R12 E- Business Suite Po Approval Workflow cycle. The PO is being approved and
the buyer while approving the PO is mentioning the email address where the Po Approval Notification needs to be emailed.
The Po gets approved and in thw wf_notifications table we could see two records entered with the Message Type as mentioned below :
Message Type : PO_PO_HAS_BEEN_APPROVE , status : OPEN and mail_status : SENT , Recipient Role : DCASTAGNA
-- This is fine because the user DCASTAGNA , is receiving the email at the email address which is linked to the
fnd_user record in Oracle. This is an FYI notification which just says The PO has been approved
Message Type : PO_EMAIL_PO , status : OPEN and mail_status : FAILED, Recipient Role : [email protected] -- Why this status is showing as Failed.. The user is not receiving this email notification.
The issue is that the user whose email address has been keyed is not receiving the email notification.
We have the Workflow Notification Mailer configured which would listen to the Send Notification Message posted by the Workflow Engine.
Could someone please help with this issue after we have upgraded to R12. The user is receiving 1 email notifiaction but not receiving the email for the 2nd Message present in the wf_notifications table.
We are stuck because of this issue.
Thanks
sachin.

Hi sachin;
Any errors in the workflow mailer log file?
Any errors in the database log file?
Did you try to bounce the workflow services?
Please check below and see its helpful for your issue:
How to Resend Workflow e-mail Notifications Correctly Sent [ID 942267.1]
How To Resend Notifications That Failed [ID 784040.1]
Please also check Hussein Sawwan's greatest previous post about simalar thread:
Workflow notification Mailer Not sending notifitions in R12
Regard
Helios

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=====
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Hi,
Please see if these documents help.
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Please check below and see its helpful for your issue:
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Regard
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