Oracle BI Publisher 10x/11x Integration with Siebel CRM 8.2 Release

Hello Gurus,
We are in the process of implementing Siebel (8.2) Public Sector for one of our client and in term s of reporting we have decided to use latest version of OBIEE and BI Publisher and thus decided to go ahead with implementing BI Apps 7.9.6.3 combined package of (OBIEE 11.1.1.6, BI Publisher, Informatica 9.x, DAC 10.1.3.4.1 with hot fix).
There is My Oracle Support (MOS) article # 1172844.1 (titled ‘Supporting Documentation for Siebel Reports by Product Version’) which explains that Oracle BI Publisher 10.1.3.4.2 version supports Siebel CRM release 8.2.
Due to the limitations of the Oracle BI Publisher usage as per the Oracle support documentation, we need to make use of OBIEE 10g version for BI Publisher for integrating with Siebel 8.2 release and we need to also use OBIEE 11g for the main reporting and henceforth we end up maintaining 2 servers for reporting in our environment.
Does Oracle BI Publisher 11.1.1.5 or 11.1.1.6 version cannot be integrated with Siebel 8.2? Is this not supported version with Seibel 8.2 version?
Oracle BI Publisher architecture in 10g is different when compared to OBIEE 11g version and does it make any impact if we go ahead with 2 different versions pointing to pull the data from the OLTP source ( Siebel) ?
I am looking out for exact approach to be followed for reporting requirements for this kind of scenario ?
Help me with your inputs and suggestions on this.
Thanks
Praveen

hi Praveen,
Did you got any answer for this?
Cheers,
J

Similar Messages

Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM

Hi gurus!
Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM?
Your fastest response will be highly appreciated.
Cheers!
MD

Hi gurus!
Does anyone know how Oracle Hyperion links to or integrates with Siebel CRM?
Your fastest response will be highly appreciated.
Cheers!
MD

Business Object XI 3.1 Integration with Siebel CRM 8.1.1.1

Hi Experts,
We are planning to Integrate Business Objects XI 3.1 with Siebel CRM 8.1.1.1.
Our requirement would be creating BO Universes on top of Siebel CRM Business Layer (Business Components) and expose these Universe for Ad-hoc reporting using Web Intelligence at InfoView portal. In addition we would like to leverage Siebel CRM Authentication and authorizations (positions) as well with Integration Kit.
Found some of docs on BO with Siebel integration using crystal designer. But not on creation of Universe and then WebI Reports.
And also found that Siebel Web Desktop for Ad-hoc reporting within Siebel portal. Not sure how it is similar to BO Web Intelligence reporting.
Can any one please guide us the different possible options to achieve this requirement.
Regards,
Ravi Kumar Garre
Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
As far as I know, in Business Objects Suite XI4.0, there will no longer be Siebel Integration kit.
Instead, Siebel related integration features are moved back into core products such as Crystal Reports and BOE.
This means, you no longer need to have an installer for Siebel integration kit, when you installed Crystal Reports, it will bring you to Siebel connectivity after you install Crystal Reports. So does BOE.
The similar approach applies to other integration kits as well such as SAP, PeopleSoft, JD Edwards, Oracle EBS.
In Crystal Reports and BOE XI4.0, the Siebel integration feature remains with some improvements (check the product document for detail when you get XI4.0 BOBJ suite.)
For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
Hope this helps.
Thanks and Regards
Carlos Chen

Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
Also Mentioned some JAR Files are required for Adobe Integration, where do we get these JAR Files
I have gone through with one of Siebel Public Sector's Functional Overview from iLearning.oracle.com, they mentioned
Siebel Self-Service, to see the Siebel Self-Service Functionality what is the CFG File we have to use?
Does this Adobe Integartion Supports in Siebel 8.0 version?
Plz Provide the Information
Thanks & Rgds
Prasad

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

EIM integration with Siebel CRM

Hi Folks,
I have a customer who wants to integrate EIM solution with Siebel CRM solution and their basic requirement is to record all the chat, email conversation and other activities including the articles shoud save in Siebel CRM and Agent must be be able to get the info.
EIM version is 4.3.x
UCCE 8.5

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Oracle BI EE Application integration with Siebel CRM 7.8

Hi all,
I've just installed Oracle BI EE 10 platform and application. I am unable to view any data from Siebel CRM ver 7.8. I followed the following steps to configure the application:
1. Installed BI platform
2. Installed BI application
3. Pointed ODBC connection string for OLAP and OLTP to the Siebel CRM and DW
4. Change metadata string for Siebel in Administration tool
5. Setup the variables for DSN, User Name, TBO and password in the connection.
6. Run the ETL on DAC for Siebel Automotive
All of the procedures worked fine. There were no errors in the installation or setup of the above procedures
I am facing the following problems:
1. I am unable to view any pre-built dashboards (I was able to view the pre-built dashboard in the previous release of Siebel Applications)
2. I am unable to view any data on BI Answers. I get an ODBC connection error when i try to view any data.
Note:
1. I've done a fresh install on a windows 2003 server machine
2. I am using AnalyticsWeb.rpd
3. The sample Paint.rpd demo was working fine
Any suggestions on what i am doing wrong? Do i need to post any logs here to make this more understandable?

hi Praveen,
Did you got any answer for this?
Cheers,
J

WIM integration with Siebel CRM

Hi,
We are belwo setup:
1) UCCIE 8.0
2) WIM
We want to pop up customer detail on CRM once chat arrives to agent. Is there any SDK available to capture chat events? How to acheive it?

Hi,
In current setup, along with UCCE 9 & WIM we have got Finesse also.
In Cisco cti server log we are able to see "SendARMMsg" from WIM. But in Cisco Finesse webservice log we dont see any log for the incoming chat event.
can we use Cisco Finesse APIs to detect WIM chat event?
Thanks

Oracle CRM on Demand Integration to Siebel CRM Enterprise

Hi,
Can anyone tell me wheather Oracle has come up with Oracle CRM on Demand R19 integration with Siebel CRM on Premise 8.1 ? If so what is the latest pack to be installed on Siebel Enterprise for the integration & the link for the same to download . More information on same will be helpful.
Any inputs on this will be appreciated.TIA
Rgds,
Satish

Any thoughts experts?

Integrating with Siebel

Hi,
I would like to know how BPEL can be integrated with Siebel. I Read how it could be done in Peoplesoft but can anyone provide any inputs on how it could be done in Siebel. Any kind of documentation in this would be highly appreciated.
Thanks in advance

Hi,
The best way is probably using our Siebel Adapter which is actually the iWay adapter, You can find a tutorial in the adapters section in OTN. Search for it in Oracle or Google.
You can also use Siebel EAI interfaces and sends the Siebel Business Object XML representation. They can call a BPEL process from their workflow, because their workflow can call web services (but only rpc web services). You can call Sieble in several ways I think. I've used their HTTP interface which is not very pretty but it works....
hth,
~ronen

Integrating Environments of OBIEE with Siebel CRM fins

i want to drive siebel screen data by clicking on obiee dashboard that is embedded in a view in siebel . i understand that we can do this using action link but i am not getting the option for action link in column properties because their environments are not integrated so can anyone suggest me the steps that are needed to be done ???
Any help is highly appreciable
ps: siebel swse and obiee server are installed on same machine and siebel server and gateway are installed on a different machine

Don't open multiple threads with the same question!
Integrating obiee and siebel crm environments
OBIEE integration with Siebel
Integrating Environments of OBIEE with Siebel CRM fins
Did you set the NQHOST parameter in Siebel? Read also this: http://download.oracle.com/docs/cd/E14847_01/bia.796/e14843/anyinstadmnappintegrate.htm#i1043309
The action link option is only available in an integrated environment. This also means you need to access Answers via Siebel.
There are also some license keys which must be activated in Siebel. You can get them here: http://licensecodes.oracle.com/siebel_crm_bi_integration.html

ATG Integration with Siebel Product Configurator

HI All,
we are looking our the possibility to use Siebel Product Configurator with ATG. I have some questions for the same.
1. Is ATG 10.1.2 provides OOTB integration with Siebel Product Configurator in such a way that ATG will be front end and order capturing system and SIebel Configurator to provide the configurable SKus and products
2. As per documentation for we need to buy seperat license for Siebel Product configurator? is it correct ?
3. Is it neccessar to buy Siebel CRM , if we have to use Siebel product Configurator ?

hi Praveen,
Did you got any answer for this?
Cheers,
J

Demantra RTSOP Integration with Siebel

Hi Gurus,
I have come across a requirement in which Demantra RTSOP needs to be integrated with Siebel Application to collect the Sales and Marketing Forecast from Siebel.
How can this be done? Do we need to use ODI or some other way is possible?
Demantra Version is 7.3.1.2
Thanks in Advance
Sunil

Hi,
First create the series where you want to load the S&M forecast in Demantra. Create the Import integration interface (through business modeler) in terms of what levels you want the data to be brought it and map to existing levels in Demantra. This will create a staging table for you (BIIO type table) and it will create a workflow also to load the data from this staging table to base table of Demantra.
All you have to do now is to create a custom program to extract the data and load it in this staging table and trigger the workflow to load the data in Demantra.
Regards,
Pradip
Edited by: 914591 on 15 Feb, 2012 12:15 AM

Portal Integrate with Siebel CRM

Hi All,
Please give me the reference document link to how to integrate Portal with Siebel CRM using WLI.
Thanks,
Venkata Sarvabatla

Oracle is working on an integration layer (believe its called FIRM for COM). Check with your Oracle rep. for information on this

MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
1/ I am wondering if SAP CRM 2007 can convert the MS Word generated and populated documents into .PDF. Possibly immediatly.
2/ Can the MS Word generated and populated documents be saved by SAP CRM 2007 as .XML files?
Thanks again.
Dear All,
On my project, there is a requirement to generate ad-hoc and amendable letters in CRM (2007).
We might have +150 letters so I am thinking about using MS Word integration with SAP CRM to deliver this.
With SAP CRM 2007, I understand that it is indeed possible to generate WebServices that will then be consumed by Word templates through the mail merge functionality. So agents will not have to enter BP name, address and so on. All this can be done by configuration which is great.
My point of concern is how to integrate this design to StreamServe for printing purpose (we do not want to go into local printing)
Can StreamServe collects the Word generated document?
Should this Word document be converted as PDF before or can StreamServe do it?
Should StreamServe exploits the XML contents within the Word generated document?
Thanks for your help and insights about this.
Brice.
Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
    Your advice helps me a lot, thank you.
    I upload an XML-Format template Word Doc to server as a MIME Object.
    When OfficeControl is started in Web Dynpro, OfficeControl automatically open the XML-Format template.
   For the first time, I get the XString-type Context attribute bind to the content of the Word Doc,
   then translate it to string, I got the XML-format content, it's great!
   However, after the first time, when I input any new contents in MS Word in Web Dynpro,
   no matter I execute "Ctrl + S" or click the "savedocument" button,
   when I translate the XString Context attribute to String, I got messy code. (but the first time, it is good plain text)
   I use the function module: ECATT_CONV_XSTRING_TO_STRING (good for first time, dump after first time),
   SCMS_XSTRING_TO_BINARY, SCMS_BINARY_TO_STRING (good for first time, messy code after first time).
   My Demo source code is in: (system) SMV --> (local object) zhaode --> (Dynpro Component) ztest_office_control
   core source code is as:
   clear itab.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER = lv_datas
    IMPORTING
      OUTPUT_LENGTH = lv_length
    TABLES
      binary_tab = itab.
CALL FUNCTION 'SCMS_BINARY_TO_STRING'
    EXPORTING
      input_length = lv_length
      mimetype = 'text/plain; charset=utf-8'
    IMPORTING
      text_buffer = lv_datas_string
      output_length = lv_data_len
    TABLES
      binary_tab = itab.
    Can you give me some advice?
Best Regards,
Derek

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
John

Oracle BI Publisher 10x/11x Integration with Siebel CRM 8.2 Release

Similar Messages

Maybe you are looking for