Oracle CCA in 3COM LAN

Hello.
I need to install Oracle CCA in a CallCenter.
My customer's LAN is working with 3COM switches (S7900E, 4210G) and firewalls H3C F1000-S.
Does anybody know a success implementation with 3COM switches?
Thanks in advance

For CCA to function, it does not require any special LAN hardware so the 3Com stuff should work fine.
Depending on the number of users, existing traffic and codec used you may wish to segment traffic and apply QOS, but QOS has the greatest impact if you have a bandwidth constraint.
How many users do you need to set it up for? Is there a Telco overlay or is it stand alone CCA?

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hi
something like this.
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Hi,
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[Profile:TaW]
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MaxLogKB = "90240"
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Driver:RefreshUserExtension = "600"
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Driver:ProxySupport = ""
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thank you.

Hi rschepis,
Can you tell me what exact parameters i am missing out on, and also the sample values for the same.
Also, on login into the Siebel Application i get the following error;
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when it comes to th eoutbound cal
i am using X-lite software for making the outbound Cal.
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when i see the logs the legs are inviting and getting disconnected
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26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : addAlarm() 44173472
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26/04/2011 15:08:19.431 : 4 : 13712 : 4552 : CallCenter : 27 : RVSIP_CALL_LEG_STATE_TERMINATED [44173472] reason[19]
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RE: Oracle Enterprise Manager Extensibility 10g Release 4 (10.2.0.4) Guide

Hi:
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Oracle® Enterprise Manager Extensibility
10g Release 4 (10.2.0.4)
Part Number B40007-01
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I was able to load the plug-in without any error messages, but no alerts are raised
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[oracle@blade bin]$ ./emctl status agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Agent Version : 10.2.0.5.0
OMS Version : 10.2.0.1.0
Protocol Version : 10.2.0.0.0
Agent is Running and Ready
[oracle@blade bin]$
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<?xml version="1.0"?>
<!DOCTYPE TargetMetadata SYSTEM "../dtds/TargetMetadata.dtd">
<TargetMetadata META_VER="1.001" TYPE="oracle_guide" >
<Display>
<Label NLSID="oracle_guide">Oracle CCA Application</Label>
</Display>
<Metric NAME="Response" TYPE="TABLE">
<Display>
<Label NLSID="oracle_guide_resp">Response</Label>
</Display>
<TableDescriptor>
<ColumnDescriptor NAME="Status" TYPE="NUMBER">
<Display>
<Label NLSID="guide_SNMP_resp_status">CCA SNMP SubAgent
Status</Label>
</Display>
</ColumnDescriptor>
</TableDescriptor>
<QueryDescriptor FETCHLET_ID="OSLineToken">

<Property NAME="perlBin" SCOPE="SYSTEMGLOBAL">perlBin</Property>
<Property NAME="scriptsDir" SCOPE="SYSTEMGLOBAL">scriptsDir</Property>
<Property NAME="command" SCOPE="GLOBAL">
%perlBin%/perl %scriptsDir%/osresp.pl
</Property>
<Property NAME="ENVEM_TARGET_NAME" SCOPE="INSTANCE">AgentAddr</Property>
<Property NAME="startsWith" SCOPE="GLOBAL">em_result=</Property>
<Property NAME="delimiter" SCOPE="GLOBAL">|</Property>
</QueryDescriptor>
</Metric>
<Metric NAME="interfaces" TYPE="TABLE">
<TableDescriptor>
<ColumnDescriptor NAME="name" TYPE="STRING" IS_KEY="TRUE"/>
<ColumnDescriptor NAME="type" TYPE="NUMBER" IS_KEY="FALSE"/>
<ColumnDescriptor NAME="status" TYPE="NUMBER" IS_KEY="FALSE"/>
<ColumnDescriptor NAME="configured_status" TYPE="NUMBER" IS_KEY="FALSE"/>
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<Property NAME="MatchGenericTrap" SCOPE="GLOBAL">6</Property>
<Property NAME="MatchSpecificTrap" SCOPE="GLOBAL">50</Property>
<Property NAME="MatchAgentAddr" SCOPE="INSTANCE">AgentAddr</Property>
<Property NAME="SeverityStatusOID" SCOPE="GLOBAL">1.3.6.1.2.1.2.2.1.8</Property>
<Property NAME="KeyNameOID" SCOPE="GLOBAL">1.3.6.1.2.1.2.2.1.31</Property>
<Property NAME="ContextTypeOID" SCOPE="GLOBAL">1.3.6.1.2.1.2.2.1.3</Property>
<Property NAME="ContextConfigured_statusOID" SCOPE="GLOBAL">1.3.6.1.2.1.2.2.1.7</Property>
<Property NAME="SeverityCode" SCOPE="GLOBAL">CRITICAL</Property>
</PushDescriptor>
</Metric>
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<InstanceProperty NAME="AgentHost" CREDENTIAL="FALSE"
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<Display>
<Label NLSID="oracle_guide_SNMP_agent_host">Hostname (SNMP Agent )
</Label>
</Display>
</InstanceProperty>
<InstanceProperty NAME="AgentAddr" CREDENTIAL="FALSE"
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<Display>
<Label NLSID="oracle_guide_SNMP_agent_addr">IP Address (SNMP Agent)
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</Display>
</InstanceProperty>
<InstanceProperty NAME="CommunityString" CREDENTIAL="TRUE"
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</Display>
public
</InstanceProperty>
<InstanceProperty NAME="Timeout" CREDENTIAL="FALSE"
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seconds)</Label>
</Display>
30
</InstanceProperty>
</InstanceProperties>
</TargetMetadata>
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- My collection file is:
<!DOCTYPE TargetCollection SYSTEM "../dtds/TargetCollection.dtd">
<TargetCollection TYPE="oracle_guide">
<CollectionItem NAME = "Response">
<Schedule>
<IntervalSchedule INTERVAL = "5" TIME_UNIT = "Min"/>
</Schedule>
<Condition COLUMN_NAME="Status"
CRITICAL="0"
WARNING="NotDefined"
OPERATOR="EQ"
OCCURRENCES="1"
MESSAGE="%target% is unreachable or is down."
MESSAGE_NLSID="oracle_guide_response_status"
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</TargetCollection>
bash-3.00#
Thanks
John
Edited by: user8826739 on Feb 23, 2010 7:12 AM

Looks like this was also posted 4 messages above ... follow the anwers there.
Please only post the question once ... reposted will not get any answers you wouldn't have gotten anyway.
That just makes it hard for other users to follow all the information.
Dave

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