Oracle Configuration Manager Server is unavailable (500)
I have a few targets that report configuration to My Oracle Support using Oracle Configuration Manager. Everything was fine until last week, when I noticed that the Last Collection Date wasn't changing. When I try to manually collect, I get the following error:
E:\>ora11\product\11.2.0\dbhome_1\ccr\bin\emccr collect
Oracle Configuration Manager - Release: 10.3.8.1.1 - Production
Copyright (c) 2005, 2013, Oracle and/or its affiliates. All rights reserved.
Unable to determine if mandatory packages available.
Error encountered in retrieving update. Oracle Configuration Manager Server is u
navailable (500).
Collection and upload failed.
E:\>
Anybody else experiencing this same problem? If so, any ideas how to fix it?
Turns out this is expected, as Oracle is rolling out a database upgrade. This notice is posted on MOS:
Configuration Data in Read-Only Mode
We are making improvements to the database that holds configuration data for My Oracle Support. During this upgrade, the Customer Configuration Repository (CCR) is currently in read-only mode. You can view configuration data, but will not be able to upload new configurations or change configuration-related systems attributes. The CCR will remain in read-only mode until the planned My Oracle Support outage completes this weekend.
While CCR is in read-only mode, you will see an error message:
In the related log file during an automatic attempt to upload a new configuration or for offline Collector users who upload their configuration as a Service Request attachment.
On pages within My Oracle Support that access the configuration data
Primarily under the Systems tab
Sometimes within Patch recommendations and Health Checks
When the CCR returns to update-mode after the outage, your last successful upload will remain in place as the benchmark for determining differences with the current configuration. The next collection you send will update your configuration and then becomes the configuration used for comparisons.
Please file a non-technical Service Request or contact Oracle Support if you need help or have additional questions.
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