Oracle CRM On Demand Statement of Direction

All, the Oracle CRM On Demand Statement of Direction document is now available in MetaLink. The Doc ID is
734444.1

Can I get a copy of it also? The Doc ID 734444.1 cannot be found on MetaLink
Edited by: user4789162 on Nov 4, 2009 8:11 AM

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How to use multiple instances in Oracle CRM On Demand

Hi,
Just wanted to know if we can have multiple instances in Oracle CRM On Demand? Our company has bought licenses for Oracle CRM On demand and have received a single link for the development / staging, but we have two seperate business units that will be using this systems and their processes are completely different....I thing i wanted to ask is if we can have a sub system within a big system without both interfering into each others processes.
I hope it makes sense.
Thanks
Ahmed

Hi Ahmed,
This might be quite possible. Again, it depends on the organizational and technical complexity of both these BU's.
1. There can be different processes in different geographies in which your application might be used. Inorder to achieve this in a single instance of CRM On Demand.
There can be some fields that are specific to certain region, in that case you can use Roles, Access Profiles, Dynamic Layouts to change the Fields of the layouts which will allow the user to enter/read information specific to only that user.
2. Workflows can be used to trigger an event only for users in certain BU defined in your application.
Also the Sales Process is specific to a Role and by configuring them correctly you can make these processes fit your requirements.
3. There are somethings that always remain the same though, like Accounts, Contacts , other entities and the pre-defined relationships, their names. Off-course these can be modified but when modified they apply through the applications. So you won't be able to have different names to the Account entity in the Major BU and the subset BU.
I would suggest you get in touch with Oracle Expert Services if you are looking to get more details on how you can make best out of a single instance.
Good Luck!
Royston

Oracle CRM On Demand Outlook Integration - Add-in shows inactive

I have followed the steps given in the Oracle CRM On Demand->MySetup.
After installing the OEI, the dll file is registered.
In MS outlook->Tools->Trust Center->Add-ins. The Siebel Outlook Integration Add-ins is shown in the "Inactive Application Add-ins".
How can this be enabled/Active so that Oracle CRM On Demand application is integrated with Microsoft Outlook?
kindly advice.

Finally found a solution for this problem:
In MS Outlook 2007, navigate to Tools->Trust Center->Macro Security-> Select option "Warnings for all macros".
Restart MS Outlook and the Oracle CRM email Integration buttons will appear..
Hope this helps..

Newbie: Oracle CRM on Demand Import Problem

Hello All,
I am loosing my mind here. I am new to Oracle CRM on demand and I am trying to Import 1 Contact record through the application using the Import Data. I am only testing with 1 record but I am not able to do the import, it is always giving me the same error.
"1","41453","Record Specific Error","External Id: 1-4301","An unexpected error occurred during the import of the following row: 'External Id: 1-4301'".
The parameters I chose for the import are:
* External Unique ID
On Demand Predefined Fields
On Demand Row ID
* Create Additional Records
Don't Import Duplicate Records
Overwrite Existing Records
* Create New Record
Don't Create New Record
* Add New Value To Picklist
Don't Import Field Value
* Create Associated Record
Don't Create Associated Record
Date Values Format: EUR -DD.MM.YYYY 24:mm:ss
File Encoding : UTF-8
CSV Delimter : ,
Can anyone PLEASE HELP !!
Thanks
Greg

Hi,
Remove the Field validations and import the data again it will works, after that place the field level validation on a require field. For example in Opportunity Sales Stage is Mandatory field, if any validation on Sales stage Id(because most of the people uses validation not to goto next stage unless and until previous stage completed). So in data load if at all Closed/won record is there then the validation comes into picture and it gives the error like 'An unexpected error during field import'. I think this is one of bug in CRMOD:-) Try it and i hope you will succeed.
Cheers
Subbu

Date Dimension in Oracle CRM On Demand Opportunity History Reporting

Hi All,
I have a small quesiton concerning the Date Dimension in Oracle CRM On Demand's Opportunity History analysis.
To which date field does this dimension/column relate? Created Date?, Modified Date?, etc
Thanks in advance

Pl post this in a Siebel related forum
HTH
Srini

How actually Oracle CRM On Demand and Outlook integration works?

Hi Everyone,
Here my question means not how to configure this integration but what is behind this technology. Can someone put some light on technical aspect of it? I wanted to know on what technology this integration is based on and other details if u can provide.
Please help.
Regards,
Abhay

Hello Abhay,
Actually I am not looking for this. I need to know on what this integration is based on? Like if it is based on Webservices, API, HTTPS Request like that...! Can you tell me about it?Unfortunately I cannot share details of the design. If you can tell me what you are trying to do, I'll do my best to provide you with whatever information I have available.
Please also it will be great if anyone can tell me if such integration works fine through Citrix connection?Oracle does not currently certify or support desktop or application virtualization solutions, such as Citrix products, for use with Oracle CRM On Demand. Please refer to "CRM On Demand - Support - Citrix [ID 958822.1]" in http://support.oracle.com for more information.
Thanks,
Sean

How to integrate oracle crm on demand with R12?

Hi,
i wount to implement oracle crm on demand in my company and want to intigrate it with oracle r12. Can any budy guide me how can i do the same? as i am new in this field
Thanks,
Vishal Joshi

Vishal, I would recommend that you post this question on the CRM On Demand Integration Development forum.

Add logic behind 'Update Opportunity Totals' button in Oracle CRM On Demand

HI,
I need to add custom logic behind 'Update Opportunity Totals' button in Oracle CRM On Demand. Can anyone please let me know where can I implement this logic? Where can I find already implemented code of 'Update Opportunity Totals' button.
Thanks,
RM

Pl post this in a Siebel related forum
HTH
Srini

About Oracle CRM On Demand Integration package

Hi All,
We are using Staging Environment version of Oracle CRM On demand.
I find description about Oracle CRM On Demand Integration package which can creates a seamless front- and back-office user experience with prebuilt integrations between Oracle CRM On Demand and Oracle E-Business Suite, Siebel CRM, and JD Edwards EnterpriseOne.
Do we have to pay for this package, if do, how much?
I can't find any price information on oracle website.
Thanks!

Hi, Yes it is paid and has its own technical pre-requisites to deploy and use the same. I believe you may have to speak to your Oracle sales representative to get the pricing related info
-- Venky CRMIT

Oracle CRM on Demand Integration to Siebel CRM Enterprise

Hi,
Can anyone tell me wheather Oracle has come up with Oracle CRM on Demand R19 integration with Siebel CRM on Premise 8.1 ? If so what is the latest pack to be installed on Siebel Enterprise for the integration & the link for the same to download . More information on same will be helpful.
Any inputs on this will be appreciated.TIA
Rgds,
Satish

Any thoughts experts?

Oracle CRM On Demand with Forms6i or 9ids application

Can I link any Oracle Forms 6i or 9ids application from Oracle CRM On Demand through a web link or any other way?

Vishal, I would recommend that you post this question on the CRM On Demand Integration Development forum.

Announcing New! Oracle Policy Automation Connector for Oracle CRM on Demand

Hi all,
We are very pleased to announce the immediate availability of the new OPA connector for Oracle CRM on Demand. You can find more information and the link to download this connector on the OPA pages on OTN here:
http://www-content.oracle.com/technetwork/apps-tech/policy-automation/overview/index.html.
Feel free to post to this forum with questions or comments on this new connector. We welcome your feedback.
Kind regards,
Davin Fifield
VP Product Development, OPA

1. Oracle Policy Automation Connector for Siebel v10.2 requires rulebases to be created with Oracle Policy Modeling 10.2.
2. Siebel and OPA are separate applications with their own system requirements. There is no need for them to be deployed on the same operating systems / application servers.
3. The siebel-data-adapter.properties file is found in, for example, the siebel-wd-embedded.war files (for Java) in the location described in the documentation, and in the corresponding .zip files (for .NET).
Note that Oracle Policy Automation Connector for Siebel v10.3 is planned to be available on E-Delivery within a few weeks.
Davin.

Oracle CRM On Demand Release 16 Patch Release Notes 1080.0.0

Oracle CRM On Demand Release 16 Patch Release Notes 1080.0.0 is now available on MetaLink. The document ID is 860682.1

hi bobb,
would it be possible to send me the document as well. my email : [email protected]
regards,
Stephan

Does Oracle CRM on Demand support GetMapping method for Web Services Integration???

I am designing an integration package that will push contacts from my domain to Oracle CRM on demand contacts and vice versa based on mapping saved by users...
Please send some examples if this is still supported by Oracle CRM...
Or some alternative for getting the display name and the customfieldId from CRM (Admin)

AFAIK there is no such mapping available, however you may want to take a look at this Support Community thread that discusses the migration and even gives some samples.
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

Database size in Oracle CRM On Demand

Can anyone tell me what the database limitations on On Demand are? How many records can one store?
Many thanks in advance
JC

Hi everyone...
I am copying a reply I got from Oracle about Storage Limits. This will be helpfull to all of us.
We recently instituted a new CRM On Demand storage policy. This new policy is significantly more generous than the former policy at no additional charge. We used to offer 30MB pooled storage for Multi-tenant, 45MB for Single-Tenant Standard Edition, and 60MB for Single-Tenant Enterprise Edition (this space covered standard records and attachments).
Customers often think in terms of records and not MB, especially when they are considering importing x million contacts or other records. An average record uses 2KB. We have made the following changes:
Multi-tenant.30MB or 15,000 records. Added 100MB per user for attachments;
Single-Tenant Standard edition. 45MB or 22,500 records. Added 150MB per user for attachments;
Single-Tenant Enterprise edition. More than doubled the 60MB or 70,000 records. Added 200MB per user for attachments;
In summary the new limits are:
Storage Allotment by CRM OD Offering
Records per User
Megabytes for Attachments to Records per User
Multi-Tenant
15,000
100
Single-Tenant Standard Edition
22,500
150
Single-Tenant Enterprise Edition
70,000
200
Partner Relationship Management
5,000
25
Additional Purchase: 10USD per month
50,000
300
A couple of additional notes:
When counting records we are only counting primary data records. Meta-data and configuration records don’t count against the limit. Similarly all of the records stored in the analytics data warehouse, back-up, etc. don’t count against the limit.
Usage is pooled as before (i.e. a customer receives the amount of storage per subscriber as listed above multiplied by numbe! r of subscribers).
You can view the number of users for a Company on the Company Profile in the Licensed Users field.
We have added a number of usage reports in R18 but they are focused on users logged in, what objects they are accessing, and configuration information. They do not include storage yet. Similar to ! our current policy, we will not be actively enforcing this limit against all customers. Instead, we look for customers egregiously abusing the storage limit and notify them so they can correct their usage. These limits should also provide a good guideline when customers are deciding how much data to import (i.e. it may be better to clean the data first and import the million records you really need rather than importing all 10 million records when 90% of them are redundant or obsolete).

Oracle CRM On Demand Statement of Direction

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