Oracle Discoverer error

hi, i have the following message when i try to open an oracle discoverer report using web version
"contact with the discoverer server has been lost if this persists, please contact your discoverer administrator"
while i can open the same report using oracle discoverer desktop for windows.
thanks

It sounds like the discoverer thread on the server has crashed, perhaps because it has run out of memory.
Set the Retrieve data incrementally in groups of to 25 rather than the default of 250 (Tool - Options - Query Governor ). DBA should look into where the default comes from in the system so you do not need to touch each end users machine.
Check the file pref.txt in <ias home>/6iserver/discwb4/util. It sounds like the "RowsPerFetch" setting needs to change. Once you change it you need to stop and re-start (stopall.sh and startall.sh) Discoverer.
Also refer,
Bug 3297557 - Contact With Discoverer Server Lost Running Worksheet
Note:317066.1 'Contact With Discoverer Server Has Been Lost' Switching Worksheets In A Workbook

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