Oracle Drive : mine works, david.p.hughes does not ?

Hi,
I have Oracle Drive working fine, and was trying to get it working for a colleague who wants to automatically backup specific files.
Trouble is he gets an error that his username or password are incorrect.
he can access Oracle files via a browser or via a Network Place webdav drive - no problem. But when he uses the same credentials in oracle drive he gets the error.
So I tried my details on his PC - it connected fine. His credentials on my laptop - still complains.
!?! He is using his standard OSS password, as he would when accessing files normally. The only thing is he has a middle initial in his username ? Could that be significant ?
many thanks
Jonathan Ives

Hi Jonathan. You've done a commendable job of isolating the problem. I'm not aware of any problem with a middle initial (and we have many users with a middle initial using the client here).
Please try again with WebFolders to verify that your colleague can get in correctly, but can't through Oracle Drive.
The Oracle Drive should be using the exact same mechanism.
If it doesn't work with WebFolders, then the user should reset their password, which should regenerate the DAV verifiers.
If it works with WebFolders, but not with Oracle Drive, you'll have to look at the Log file in
C:\Documents and Settings\<username>\Application Data\Oracle\ODrive\cache\logs and see what exactly is sent to the sever, and what the error message is coming back.
Send that along to us, and we can take a look.

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