Oracle Forms Application Development

Hi,
Hope l find you well. l am fairly new to the oracle platform and my company is still on forms 6i. l have, however managed to install database 11g2. My challenge is that l now want to design a small system that members of staff in the IT Dept can use to log in their daily work or assignments.
Basically the system will request a member to log in a query as it comes from the user, then the member will update what he or she will have done to solve that challenge. It should also be able to show if the challenge has been solved or not. There must be reports which show what has been done by each member say on a monthly basis, what is pending and what has been closed.
Can someone guide me accordingly on where l should start from. Pliz encompass eveyrthing in your help from the software itself to the PL/SQL.
Kindest regards

Hi,
Thanks for your guidance. What l mean here is that we have a department which services user requests. These may be systems user support, maintenance, upgrades etc. Personnel in this department are whom l am calling members. Their customers are the users of the company system. Now we now want to come up with a system that monitors the daily duties of the department members. So these becomes the users of the new system, but to draw a line between the users of the company system, who are customers to the department, and users of the new system, who are members of the department, l have termed users of the new system, MEMBERS and users of the company system. USERS. Correct me if this arrangement does not make sense to you.
So the objective of the new system is to capture the daily activities of the members of the department.
When a member gets a query or a request to solve a challenge by a user of the company system, this request has to be logged in the new system as a job (pending). When the member attends to the job, he/she should then update the progress on the new system. When the job has been closed, it should again be updated on the new system.
I don't know if this is clear.
Regards

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