Oracle Mail webclient error and Oracle Files web error

Question

Having some problems with Collaboration.
I've made a single-box installation on a Windows 2000 with SP4.
The installation was successfully done.
The problems that I have are listed below:
1) Error in Oracle Mail webclient
When accessing the Oracle Mail webclient, I'm getting the following messages:
"Application Error. An error occurred during log in"
then, when I click im "Mail", I get:
"Application Error. Error occurred while refreshing folder list"
I've tried the steps related in the 247517.1 document, but I'm still getting the same errors.
On the Collaboration Suite start page (when user logs in), the user can see the Oracle Mail portlet whithout any problem:
Welcome to Collaboration Suite Mail, USERID
You have 0 message(s) in Inbox.
0 unread message(s), 0 voice message(s), and 0 fax message(s).
2) Oracle Files is not accessible in the HTTP page.
I can access the Files by a FTP client, but when I try the http://host:port/files/app url, iget the 503 error message.
I've seen a lot of messages about this here in Metalik, but none of them could solve my problem.
Any Ideas?
Thanks in advance.

Answer 1

it's me again, just some more information.
I've looked for error messages in the logs, and I've found this on ocs_onebox\mtier\um\log\Webmail_Client\563686183\text.log:
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module traffic_cop.init())(priority internal_error 1)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-1)(msgid <null>)(mtext MSAAPI Logging Services initiated; log level ERROR))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module RefreshUserPrefs.getAttributeStringValue())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-2)(msgid <null>)(mtext Attribute orclmailquota not an integer value; returning null))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module MailLogin.process())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-3)(msgid <null>)(mtext Exception occurred during mail login: java.lang.NullPointerException))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module traffic_cop.processRequest())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-4)(msgid <null>)(mtext Error caught during action; checking for logout flag))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module RefreshFolderList.process())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-5)(msgid <null>)(mtext Exception caught: java.lang.NullPointerException))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module traffic_cop.processRequest())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-6)(msgid <null>)(mtext Error caught during action; checking for logout flag))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module RefreshFolderList.process())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-7)(msgid <null>)(mtext Exception caught: java.lang.NullPointerException))
(compclass Webmail_Client)(compinst 0)(component Webmail_Client)(module traffic_cop.processRequest())(priority error 6)(execid 127.0.0.1:563686183.ApplicationServerThread-7:1108563686-8)(msgid <null>)(mtext Error caught during action; checking for logout flag))