Oracle MOS (My Oracle Support) 12.1.0.3.0 Plugin

Anybody update this plugin yet? I'm backing up now - wondering how it went for others. Looking forward to this plugin update to give us the new support interface and some new features!

Yea I know, was seeing if anyone upgraded yet. Nonetheless I just updated the plugin and had no issues. I still see different patch data than I do in the support inside EM vs the support page outside of EM. Maybe a MOS job needs to be run.

Similar Messages

How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps.

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

My Oracle Support documents print with text cut off on the right margin

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Oracle Support Site is slow and unresponsive today

Frequently getting following error on support.oracle.com today
Does anyone else also facing similar problem
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.bb518c4f.1383982607.364be2d2

I have no issues accessing MOS. The forums site is independent and exclusive of MOS - they are two separate entities. Pl report MOS issues at Oracle Support Contacts Global Directory

Oracle support & VMware

We've a customer that wants to run Oracle DB and Oracle WebLogic server that are virtualized using VMware.
The customer is under the impression that Oracle support terms don't allow this.
Based on a web search I just did this doesn't seem correct.
What is Oracle's current support policy for these products on VMware? Are Oracle DB and Oracle WL server supported on VMware?
Can you refer to an official policy document?
marko

You could read the following MOS note :
Support Position for Oracle Products Running on VMWare Virtualized Environments ID 249212.1+
Briefly, none of the Oracle products are currently supported on VMWare. If you have an issue, you first may have to reproduce it in a non-VMWare environment (in a supported env.) before raising a SR.
Nicolas.

Oracle Support ORA-4031 Troubleshooting Tool problem - FILE VALIDATION FAIL

Hi,
Having problem while trying to use ORA-4031 Troubleshooting Tool on the Oracle Support site.
I believe I upload all files correctly: db alert log, 4031 trace file and AWR report (HTML), answered YES to the question.
But, get this error:
"FILE VALIDATION FAILED: Fatal Error: missing 4031 information in the trace file. ..."
However, the trace file has 4031 error information:
*** SERVICE NAME:(SYS$BACKGROUND) 2011-12-20 08:27:06.548
*** SESSION ID:(546.1) 2011-12-20 08:27:06.548
*** 2011-12-20 08:27:06.548
AUTO SGA: Dumping stacks and disabling background sga tuning on error 604, simerr=0
ORA-00604: error occurred at recursive SQL level 2
ORA-04031: unable to allocate 4120 bytes of shared memory ("shared pool","select shared_pool_size_for_...","Typecheck","kgghteInit")
----- Call Stack Trace -----
calling call entry argument values in hex
location type point (? means dubious value)
ksedst+001c bl ksedst1 000000000 ? 646F33002040000 ?
kmgsb_tune+0ce0 bl 03F5A418
ksbcti+03d8 bl _ptrgl
ksbabs+025c bl ksbcti FFFFFFFFFFFD068 ? 000000006 ?
70000004D63CBA0 ?
kebm_mmon_main+02e4 bl 01FC6DA4
ksbrdp+0408 bl _ptrgl
opirip+03fc bl 03F59B14
opidrv+0448 bl opirip 110278B10 ? 41027B9D0 ?
FFFFFFFFFFFF340 ?
sou2o+0090 bl opidrv 3202AB38FC ? 440656000 ?
FFFFFFFFFFFF340 ?
opimai_real+0150 bl 01FC4EB4
main+0098 bl opimai_real 000000000 ? 000000000 ?
__start+0098 bl main 000000000 ? 000000000 ?
--------------------- Binary Stack Dump ---------------------
========== FRAME [1] (ksedst+001c -> ksedst1) ==========
Dump of memory from 0x0FFFFFFFFFFFBB70 to 0x0FFFFFFFFFFFBBE0
FFFFFFFFFFFBB70 0FFFFFFF FFFFBBE0 42842228 00000000 [........B."(....]
FFFFFFFFFFFBB80 00000001 000D9DE0 00000000 00000000 [................]
FFFFFFFFFFFBB90 00000000 00000000 00000001 102242E8 [............."B.]
FFFFFFFFFFFBBA0 00000000 00000000 0646F330 02040000 [.........F.0....]
FFFFFFFFFFFBBB0 00000001 10000B00 00000001 05294C08 [.............)L.]
FFFFFFFFFFFBBC0 00000000 0000025C 00000000 0000025C [.......\.......\]
FFFFFFFFFFFBBD0 00000001 101902C0 0FFFFFFF FFFFBBE0 [................]
========== FRAME [2] (kmgsb_tune+0ce0 -> 03F5A418) ==========
Dump of memory from 0x0FFFFFFFFFFFBBE0 to 0x0FFFFFFFFFFFBFE0
FFFFFFFFFFFBBE0 0FFFFFFF FFFFCE60 00000000 00000000 [.......`........]
FFFFFFFFFFFBBF0 00000001 04356164 00000000 00000000 [.....5ad........]
(.... etc.)
What am I doing wrong ?
Oracle 10.2.0.3 (compatible=9.2.0) on AIX.
Thanks.

user12053739 wrote:
My question here is not abuot ORA-4031 error and how to troubleshoot it, but about the error (FILE VALIDATION FAILED) that I receive in ORA-4031 Trobleshooting Tool on the Oracle Support web site. We do manuall analyses and troubleshooting as well, but would be nice if the tool works as well.Have you followed all the steps in (How to use the ORA-4031 Troubleshooting Tool on MOS [ID 1381442.1])? If yes, then I believe you need to log a SR for this issue as none of us maintain this tool, and you need someone from Oracle (development team who maintain it internally) to verify why you are getting that error when uploading the files.
Thanks,
Hussein

Oracle support training

hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
LIVE WEBCASTS
Webcast     Product Line     Language     US Eastern     Central Europe     Singapore     Register
EBS - Maintenance Wizard     Applications     English     Nov 08, 10:00 AM     Nov 08, 04:00 PM     Nov 08, 11:00 PM     Register
               Nov 13, 11:00 AM     Nov 13, 05:00 PM     Nov 14, 12:00 AM     Register
               Nov 14, 09:00 PM     Nov 15, 03:00 AM     Nov 15, 10:00 AM     Register
               Nov 22, 04:00 AM     Nov 22, 10:00 AM     Nov 22, 05:00 PM     Register
EBS - Patch Wizard     Applications     English     Nov 21, 09:00 PM     Nov 22, 03:00 AM     Nov 22, 10:00 AM     Register
EBS - Support Diagnostics Tools     Applications     English     Nov 14, 10:00 AM     Nov 14, 04:00 PM     Nov 14, 11:00 PM     Register
               Nov 28, 04:00 AM     Nov 28, 10:00 AM     Nov 28, 05:00 PM     Register
Get Proactive Resolve - Answers Generic     All     English     Nov 27, 09:00 PM     Nov 28, 03:00 AM     Nov 28, 10:00 AM     Register
          French     Nov 28, 05:00 AM     Nov 28, 11:00 AM     Nov 28, 06:00 PM     Register
          Portuguese     Nov 29, 12:00 PM     Nov 29, 06:00 PM     Nov 30, 01:00 AM     Register
          Spanish     Nov 28, 10:00 AM     Nov 28, 04:00 PM     Nov 28, 11:00 PM     Register
MOS - Communities     All     English     Nov 07, 09:00 PM     Nov 08, 03:00 AM     Nov 08, 10:00 AM     Register
MOS - Configuration Manager     All     English     Nov 13, 01:00 PM     Nov 13, 07:00 PM     Nov 14, 02:00 AM     Register
               Nov 19, 04:00 AM     Nov 19, 10:00 AM     Nov 19, 05:00 PM     Register
          French     Nov 19, 05:00 AM     Nov 19, 11:00 AM     Nov 19, 06:00 PM     Register
          Portuguese     Nov 14, 12:00 PM     Nov 14, 06:00 PM     Nov 15, 01:00 AM     Register
MOS - Configuration Manager - Install Process     All     English     Nov 21, 04:00 AM     Nov 21, 10:00 AM     Nov 21, 05:00 PM     Register
My Oracle Support Basics     All     English     Nov 6,
11:00 AM     Nov 6,
05:00 PM     Nov 7,
12:00 AM     Register
               Nov 12, 11:00 AM     Nov 12, 05:00 PM     Nov 13, 12:00 AM     Register
               Nov 27, 11:00 AM     Nov 27, 05:00 PM     Nov 28, 12:00 AM     Register
          Portuguese     Nov 08, 12:00 PM     Nov 08, 06:00 PM     Nov 09, 01:00 AM     Register
          Spanish     Nov 27, 10:00 AM     Nov 27, 04:00 PM     Nov 27, 11:00 PM     Register
PSFT - Change Impact Analyzer     Peoplesoft Enterprise     English     Nov 22, 10:00 AM     Nov 22, 04:00 PM     Nov 22, 11:00 PM     Register
Support Best Practices (formerly WEWS)     All     English     Nov 14, 04:30 AM     Nov 14, 10:30 AM     Nov 14, 05:30 PM     Register
               Nov 14, 11:00 AM     Nov 14, 05:00 PM     Nov 15, 12:00 AM     Register
               Nov 15, 08:30 AM     Nov 15, 02:30 PM     Nov 15, 09:30 PM     Register
               Nov 20, 04:00 AM     Nov 20, 10:00 AM     Nov 20, 05:00 PM     Register
               Nov 21, 08:30 AM     Nov 21, 02:30 PM     Nov 21, 09:30 PM     Register
               Nov 21, 11:00 AM     Nov 21, 05:00 PM     Nov 22, 12:00 AM     Register
               Nov 28, 11:00 AM     Nov 28, 05:00 PM     Nov 29, 12:00 AM     Register
          French     Nov 13, 05:00 AM     Nov 13, 11:00 AM     Nov 13, 06:00 PM     Register
          Italian     Nov 20, 05:00 AM     Nov 20, 11:00 AM     Nov 20, 06:00 PM     Register
          Portuguese     Nov 07, 12:00 PM     Nov 07, 06:00 PM     Nov 08, 01:00 AM     Register
          Spanish     Nov 26, 10:00 AM     Nov 26, 04:00 PM     Nov 26, 11:00 PM     Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
many thanks

what about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it

Viewing setails of an Oracle SR on Oracle Support

Hi,
I've found an bug report on Oracle Support that seems to be for an issue that I'm experiencing.
I've got the issue on a version of Oracle though that shouldn't have this issue.
To verify that it is the same issue, I'd like to look at the detals of the original SR (such as the scripts that are run to demonstrate the problem) so I can see if my issue is the same one.
My initial problem is a very simple one, and that's that I can't find how to drill down (having found the bug report) to find the SR and scripts.
Any help would be appreciated.
Thanks,
John
(For my own reference, the bug is 4680398)

sybrand_b wrote:
As this is a product related question, shouldn't you better NOT answer it, so as not to encourage people to make this forum a mess?Dicey.
Re-reading the title, I find the question to be quite generic, with the product specific information simply being used to provide a reproducible example. For me, the question (how to view someone else's SR or bug) is indeed valid against any product.
In this case I suspect the call could fall either way.
(The better argument might be against encouraging MOS questions here, but I've decided to leave that particular discussion alone to others (now).)

My Oracle Support Community Forum

Survey:
Is anyone participating in the new "*My Oracle Support Community*" Forums? I'm a bit confused as to the purpose of the forum since they cover virtually the same topics that are discussed here. I did do some research and found the following answers....
* The OTN (Oracle Technology Network) forums are not being replaced by the My Oracle Support Communities.
* Oracle Support does not participate in the OTN forums.
* Since the OTN forums are outside of My Oracle Support and used by participants who may or may not have Oracle Support, existing knowledgebase articles and bug records may not be leveraged to answer your inquiries.
* The OTN forum will continue and remain open to the public.
* Oracle built the My Oracle Support (MOS) communities to specifically help customers and partners that have support contracts*
* OTN is not part of customer support, though some of us support engineers have voluntarily contributed to it in the past.
Personally, I see the same type of topics/questions being discussed in both forums! ?:|

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

My Oracle Support - Oracle TEXT - Community

Hi all,
It is my pleasure to announce the launch of the Oracle Text community on My Oracle Support.
Communities are "Oracle's multi-channel platform for online collaborative support", accessible by all Oracle customers, partners and employees. They replace earlier classic MetaLink forums with a much richer true collaborative environment that has options like discussion forums, document upload, tagging, search, email, user reputation scores, best practice exchange, and more features to come. The communities are driven by the members, collaborating with a large network of other members to exchange ideas & knowledge, expand networks, learn from the rest of the community, etc etc.
The general community pages can be reached via the "community" tab in My Oracle Support (formerly MetaLink), or the Oracle Text community can be accessed direct via:
https://communities.oracle.com/portal/server.pt/community/database_security_products/287 (MOS logon required)
The community is moderated by members of the global Text support team, and we invite anybody with an interest in Oracle Text to participate in this community by asking & answering questions, provide best practice documents, etc. etc.
We hope, that as a participant, you will become intimately involved with helping other users as well as receiving help for issues that you post.
So sign up, and enjoy!
Regards,
Edwin

Hi ,
you are welcome, login to [My Oracle Support|http://support.oracle.com] - click Community tab - select "Oracle Text" from "My Communities" list and happy posting.
Or use [ Oracle Text| https://communities.oracle.com/portal/server.pt/community/oracle_text/287]
which takes you straight to the community application.
If you are new to the Oracle Support Communities, check out the 25-minute New Member Orientation that gives you a brief tour of your Communities! You can access it from the Home tab, under the Getting Started section(top right).
Thanks,
Edwin
Edited by: ebalthes on Nov 18, 2009 2:39 AM

Forum for discussions around "My Oracle Support"

Since there isn't a forum specifically for "My Oracle Support" what do people think about having one created.
There are forums both here and in the MOS communities for just about every other product that Oracle has what about one for MOS on http://forums.oracle.com?
Any value in it?

Pointless wrote:
Hans Forbrich wrote:
user10158586 wrote:
If having it out in the open didn't get complaints noticed, why would they care?I don't think anyone (except possibly Oracle's support group) is arguing against getting this stuff into the open.
The question (at least in my little mind) is "Why do people think that Oracle should provide the forum to air Oracle's laundry?"Possibly because it would encourage them to provide a better service to paying support customers and listen to what they need and that that would ultimately be beneficial to Oracle?
When Oracle do not provide a public forum for Oracle users to discuss their experiences and lock threads when people do discuss their experiences tends to suggest that, yes they notice the discussions on this site and that they do not want those experiences to become public, because in general they are not positive experiences.What makes you think Oracle Support will listen here? They feel they have an appropriate forum.
>
I think in the long run Oracle's stance on the support upgrade and their efforts to keep it quiet will only hurt Oracle.I agree.
But then again, perhaps they believe they provided us with appropriate opportunity to provide feedback.
Indeed, they have held several public forums asking for feedback (in particular for input on how to design the new Certify system), some of which I advertised for them, AND NO ONE CAME. There were dozens of excuses provided when I contacted individuals to encourage participation.
If they provide facilities and resources and we ignore them, why should they (MOS) make any effort to come to a location that they have told us they do not officially monitor.
Indeed, we have been told several times that MOS/MOS-C and Forums are separate. And the moderator here is trying very hard to keep them separate as well.
>
What is worrying is we have seen a similar attitude during the various forums upgrades where useful features are continually removed and features no one wants are added and scalability goes down. It begins to look like an institutionalized attitude of not listening.Bi-directional. There is truly a mutual attitude of not listening.
For example - you claim 'no one wants those features'. Yet, those features were, and are, wanted by some - specifically by the Applications community that is not at all well represented in OTN Forums.
(How they are implemented, and whether Flash is a usable technology for this ... is another discussion entirely. Let's just say I am on record as an early advocate of http://supporthtml.oracle.com)

Finding the exact need in oracle support site

Dear all,
oracle support is very complex for finding the exact needs.
suppose i want to download FMW 11gR2 version 11.1.2.0.0 Forms and Reports
i am wonder how to search it and download it?
kindly help.

open a window with google--> write "download forms and report" --> open first link --> you got it.
http://www.oracle.com/technetwork/developer-tools/forms/downloads/index.html
If you are looking for a old version, you had to open a SR in MOS, but if you want the newest, in oracle website (downloads) you can find it easily.

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

EBS Patch Recommendations via My Oracle Support is coming... get involved

Here is a chance to be involved in the feedback look for extending the collector based patch recommendations interface in MOS to include the extensive EBS suite.
If you are actively involved with evaluating patches for installation in your Oracle EBS, you should consider getting involved in this early stage. We will look to a wide selection of EBS customers to gather one-on-one feedback starting around Jan 2010.
Visit the [Community Thread|https://communities.oracle.com/portal/server.pt/community/view_discussion_topic/216?threadid=64563&aggregatorResults=T64563T58797T63711T64309T64508T63399&threadAggregatorPage=1&threadAggregatorPageSize=10&documentAggregatorPage=1&documentAggregatorPageSize=10&returnUrl=https://communities.oracle.com/portal/server.pt/community/using_my_oracle_support/221#64563] to Get Involved!

Hello All,
The issue is resolved.
The problem in my case was the presence of more than one organization ID in oracle support portal - i.e., my organization apparently has multiple Oracle support contracts. The Oracle collector does not know which ID to use, so none of the collected information shows up in the support portal.
To fix this, the Oracle collector must be "told" which ID to use using this command:
./configCCR -s ID_goes_in_here email_address_used_for_oracle_support_login_goes_here country_code_goes_here
Example: ./configCCR -s 1234567890 [email protected] US
Once that is done, use:
./emCCR collect
To force the collection of information and upload to support.oracle.com
That's all.
Regardless of whether there are multiple IDs or just one, this situation may arise any time the collector cannot determine the organization ID during initial setup.
On a sadder note, having gone though this process, it turns out that OBIEE 10.1.3.4.1 patch recommendations are not supported by the collector anyway. So, this was all a bit of a waist...
Back to researching the patches manually.....
Does anybody have a good process for patching OBIEE?
Thank you all for your responses. Hope this information helps somebody.
-sb

Oracle MOS (My Oracle Support) 12.1.0.3.0 Plugin

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