Oracle Support and XMLP

Is it only me or anyone else experiencing less than stellar responses from Oracle Support for XMLP ?
We are on 5.6.2 + EBiz suite and I am not able to generate an eText file using APIs. According to OSS, I should be reading 5.6.1 documentation.
Does that sound right ? I am little confused now as to why I should refer to 5.6.1 when we are using 5.6.2 core apis.

I added a comment to the differnt post by you.
Please try it and let me know if it works or not.
Re: EText Outbound using API - How do I specify the XSL file?
Shinji

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Understanding Oracle Support and License

Hi Gurus,
I have a few questions regarding Support for Database Product:
1. If I have Product License for 10gR2 EE, will I be supported on 9i and 11g.
2. Will it be legal to use 11g if Product Licence is for 10gR2
3. What is ULA (Unlimited License Agreement)
Can someone give me links for documents or suggest something? Any help is appreciated.
Regards,
Virendra

The answer is, it's insane. I mean, it depends.
For example, Oracle is giving a hard time to hp-ux Itanium customers, so you can have 9i and still get some patches under extended support until July 2012, but not with 10gR2 EE.
http://www.oracle.com/us/support/library/lifetime-support-technology-069183.pdf
http://www.oracle.com/us/support/057419.pdf#page=6
So some things to note:
You should not trust anything anyone on the internet tells you about licensing.
Different countries have different rules.
Keep anything from Oracle that you find on the internet locally, as it may change at any time.
You can try to download patches from support, it won't let you if you are not allowed. So if you are 10gR2 Itanium, you might be able to get a July CPU but not an October one.
Some scary stories are floating about concerning license audits.
Things you are not licensed for and have explicitly removed may come back with a patch, and then get caught in a license audit and you get charged.
Oracle support features can upload your configuration to Oracle, as well as make world-readable files on your host.
In general, you are licensed for a product, and pay support for patches.
In my honest opinion, it is stupid not to pay for support.
You should not trust anything anyone on the internet tells you about licensing.
There are also videos and notes on MOS explaining how to deal with support. Personally, I've found going through the methods listed often answer my questions before I get ready to ask support.

Oracle support and compatibility with graphics cards

I have been going through 2 weeks of hell getting any kind of meaningful information on Oracle linux 6.2 support for various graphics cards. I started with an ATI FireGl card that would not work with OEL 6.2. I am swapping that out in the seemingly futile hope that I can get an Nvidia GEFORCE 8800 to work. Either I am conducting my search using the wrong verbage(hard to imagine, but possible) or totally incompetant! I am here in one last desperate gamble that SOMEONE has gone through this pain before me. Maybe I am asking too much to be able to install 11GR2 on my server and still be able to use a Gnome desktop. Linux Mint worked perfectly with the ATI card, but alas, I could not install Oracle.
Thank you in advance
Dean

From what I understand, the error means that the X Window server cannot find a display attached to your DVI output, which actually means it does not support the DVI port where your display has been attached to. This is a problem of the video driver that simply lacks support for your graphics adapter.
I suggest to start by connecting only one display and verify it is connected to the DVI-1 port of the adapter. Support for DVI-2 requires support by the video driver.
Enterprise Linux should work with graphics adapters that are standard with server hardware sold by HP and Dell. Graphics adapters you can buy over the desk from ATI and NVIDIA are usually designed for the end-user desktop/game market and are all difficult to get fully working under Enterprise Linux. You can check the vendor support page to see if they provide driver support for SUSE and RHEL, but I doubt that it will work with the Oracle Linux UEK kernel. Driver software from these vendors are not open source and require a specific Linux kernel. Alternative drivers exist for http://nouveau.freedesktop.org/wiki/ for NVIDIA, but your success will vary, in particular if you need to support 2 monitors, which is not a typical server system setup.
You might have more luck using a Linux distribution for desktop systems, such as Fedora or Ubuntu. What you are planning to install from Oracle? It is easier to get Oracle Database working on unsupported Linux than trying to hack a video driver to support advanced features on an unsupported operating system. Or try a complete different approach and install Windows and use virtualization, like Oracle VirtualBox to run Oracle Linux out of the box. I would prefer to use virtualization even if my desktop computer would run Linux. There are just too many advantages I would not want to miss anymore.

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

Why is Oracle support of such incredibly poor quality?

A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

On the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts.

Separate User for Oracle RDBMS and EM Agent...

Good Day All,
Has anyone here deployed the EM Agent (10.2 or 11.1) as it's own user? For example, leave the Oracle RDBMS binaries owned by "oracle" but install the EM Agent as "oagent."
I inquired with Oracle Support and I've received the "it is possible and done in some environments" but I want to know how many folks have done it, how large of a target base are you monitoring, and what target types have you tried. We are using a mixed RHEL & OEL environment.
Our goal is to separate the installation and support of the EM Agents from the RDBMS by team. I think we would want to have a shared Linux group... there might be some issues with the Inventory and writing to it by separate owners but we should be able to get around that.
Thoughts?
TIA!
Regards,
Rich

Thanks for the response!
Besides central inventory, do you know of any other issues we might have with this configuration? Have you implemented this to monitor targets such as Linux hosts, Listeners, RDBMS, WebLogic, iAS, Peoplesoft, Siebel, etc?
Regards,
Rich

Feed back needed about the Oracle support service request

Dear Oracle professional,
When you have an issues in the Oracle softwares while doing the installations or working funcnalities.
Is it good to get it touch with Oracle support services to get supports or Self efforts is good.
Some company's are feeling get supports is not good way of approach from the Oracle supports services.
Rather they would keep thier business on hold till they get the supports by themself.the daly will causes in to the business losses because of the time.
And their business production will be less.
By getting Oracle supports you get the solutions faster this helps to increase the productivities high.
Some IT Manages will like to play this role always find a solutions by themself and eaten up the time.
Why this is happending with them?
Any issues or eagostics with them?
Feel free to express it to me, i would be happy to hear this please.
Thanks
Riyas
email [email protected]

Clearly it is a trade of between high productivity vs time & money.
So now a days companies which i have seen that they will have internal team of SMEs which will try to look into issues and there are certain escalation points from where in you will get some support from Oracle support.
and again this changes from organization to organization not a thumb rule.
Regards
Prashant Pathak

Harry, Why won't Portal Developers Support Oracle Support???

I just got off the phone with Oracle support and the response is
that they can't provide assistance on my TAR because the portal
developers won't give them the info. Why?
All I have been asking for are the columns/tables in PORTAL30
and/or PORTAL30_SSO that store the page name (and display name),
owner, etc. for each page, content area, application, etc. This
way I can more easily generate a script to do the page/content
area exports/imports instead of going through the navigator and
clicking edit on each object. And how about a data model like
Apps offers its users -- surely one exists so why not share it?
Bob

I'm using this procedure to list all my pages. For now I just
run this in Portal and copy/paste it into an export dos-batch
script which exports all the specified pages. Later I will
update the procudure so that it generates the export script
automatically.
Create or Replace PROCEDURE SUPPORT.DUMP_PAGES
as
CURSOR page_cur IS
SELECT NAME
FROM PORTAL30.WWPOB_PAGE$
WHERE CREATED_BY='USERNAME';
begin
FOR page IN page_cur
LOOP
-- Syntax I need in my export script...
htp.p('call E:\support_dump\dump_page.bat ' ||
page.name || '<BR>');
END LOOP;
htp.p('<P>');
FOR page IN page_cur
LOOP
-- Syntax I need in my importt script...
htp.p('call E:\support_dump\imp_page.bat ' ||
page.name || '<BR>');
END LOOP;
end;

My Oracle Support Community Forum

Survey:
Is anyone participating in the new "*My Oracle Support Community*" Forums? I'm a bit confused as to the purpose of the forum since they cover virtually the same topics that are discussed here. I did do some research and found the following answers....
* The OTN (Oracle Technology Network) forums are not being replaced by the My Oracle Support Communities.
* Oracle Support does not participate in the OTN forums.
* Since the OTN forums are outside of My Oracle Support and used by participants who may or may not have Oracle Support, existing knowledgebase articles and bug records may not be leveraged to answer your inquiries.
* The OTN forum will continue and remain open to the public.
* Oracle built the My Oracle Support (MOS) communities to specifically help customers and partners that have support contracts*
* OTN is not part of customer support, though some of us support engineers have voluntarily contributed to it in the past.
Personally, I see the same type of topics/questions being discussed in both forums! ?:|

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

Smart update / My Oracle Support authentication & MD2withRSA is disabled

Greetings,
We just installed OEM 11g R1 which uses WebLogic 10.3.2.0 using jdk1.6.0_20. We did an all in one install, i.e. 11g DB, WebLogic and OEM 11g R1 on the same OEL 5U5 x86-64 machine and OEM 11g R1 is up and running. The environment is not stable and I was informed that WebLogic must be update with patch WDJ7 using the smart update program, i.e. http://download.oracle.com/docs/cd/E15523_01/doc.1111/e14143/quickrefax.htm.
When we try to authenticate to My Oracle Support with the smart update GUI we receive an error message "Unable to verify your status" and in the logs we see
"javax.xml.rpc.ServiceException: Error processing WSDL document:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: algorithm check failed: MD2withRSA is disabled"
We found a similar post smart update not connecting to my oracle support that said an uninstall and reinstalled of WebLogic with a different JDK solved the smart update / My Oracle Support error.
smart update not connecting to my oracle support
Also:
http://72.5.124.102/thread.jspa?messageID=10933260#10933260
http://forums.sun.com/thread.jspa?threadID=5435040
Could you please help us with a solution to patch WebLogic 10.3.2.0 using the smart update program with ? I'm not sure if uninstalling WebLogic and reinstalling WebLogic with a different JDK will break our OEM installation. Suggestions?
Thank you in advance for your support!
Respectfully,
Roddy

Hi,
Do u hav a supporting license, If so there is a back door solution for this. Contact the oracle support and the them for patch "WDJ7". Copy the path of this .jar in your commonenv.sh file under +"WEBLOGIC_CLASSPATH"+.
Restart the server and the patches would be installed.
regards,
Zeno

Oracle support under PHP / 8i or 9 and a RedHat 9 / Apache 1.3.X machine

Hi,
I have a server (currently 7.1) with apache + php
compiled with oracle (and mcrypt, imap, gettext) support.
In order to do so I've installed the 8i linux
version, make a tar.gz of the libs directory and
installed in my server.
I runs fine accessing a remote (not mantained by me)
oracle database.
I am planning to switch to a newer distribution and
was considering the RH9 but with the "old" 1.3.x apache.
Since I do not actually use Oracle (just enable php
scripts to do so) I am kind of lost if the combo (old
8i libs with redhat 9) are stable enough or should I
try a newer version, such as oracle 9.
And in that case if is there a "developers" package/installation that enables me just to install the required libs/headers without having to actually install the whole db.
Since the answer can be slighty OT fell free to send
me directly.
Thanks.

I'm in a similar situation where i'm migrating from Win2k + PHP & want oracle support to connect to a remote server.
I got as far as installing redhat 9 & installing the oracle client.
I still can't get oracle to work in PHP though. doing a bit of research I dont think the redhat 9 RPM's come with oracle support compiled. I really dont want to be maintaining custom compiled php versions i'd rather just have up2date do it all. I hear you can get ODBC to work with oracle, but most of the stuff i've looked at covers doing this on windows, not linux.
If anyone out there has manager to get PHP & oracle working on RH9, without re-compiling PHP please let me know!

Oracle Support Site is slow and unresponsive today

Frequently getting following error on support.oracle.com today
Does anyone else also facing similar problem
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.bb518c4f.1383982607.364be2d2

I have no issues accessing MOS. The forums site is independent and exclusive of MOS - they are two separate entities. Pl report MOS issues at Oracle Support Contacts Global Directory

Oracle ODP Support and ODP vs DEVART

Hello,
I work with some vendor software that uses the ODP driver for it's .net application to talk to oracle. In there next release they are discontinuing ODP support claiming that oracle has chosen to no longer support this driver. The vendor is instead pushing us to use this [ devart|http://www.devart.com/dotconnect/oracle/] as a work around and they claim this should give us equal or better performance.
My questions are:
1. Is oracle really not supporting the ODP driver in the future (I couldn't find any indication of this on the web)
2. What is the trade of between using the ODP driver or the direct DEVart connection? I would appreciate if you could share your similar experiences with me.
Thanks,
Daxter

I'm an Oracle .NET product manager, so I am coming from a biased perspective.
With that said, ODP.NET has a number of performance/availability features that DevArt doesn't have: RAC connection pooling (i.e. load balancing, Fast Connection Failover), statement caching, self-tuning, and promotable transactions. DevArt has features that ODP.NET doesn't have as well.
Which provider one chooses often depends on how important each unique feature is to the customer. ODP.NET is by far the most popular Oracle .NET provider, not just due to its wide feature support, but due to a number of business reasons customers find important:
1) ODP.NET licenses and support costs are already included in the price of the Oracle DB. There is no extra charge.
2) There is one support organization to deal with. Thus, the logistics of resolving and coordinating complex service requests is easier.
3) Oracle is large multinational company. Oracle is going to be around a long time to continue to develop and support ODP.NET. DevArt is small privately-held company based in the Ukraine. Not much information is available about the company's financials. What happens if the company goes bankrupt or is sold and the new owners discontinue the Oracle provider?
4) ODP.NET is very popular. Thus, Oracle will support and improve it for a long time. It's not known how popular or financially viable DevArt's Oracle provider is for them.
5) If you need to work closely with Oracle, you can call, visit a branch office around the world, or even have Oracle come on-site. DevArt's support is email only. They do not list a single phone number or office address on their website.
6) As the most popular Oracle .NET provider available, ODP.NET is very stable, as it is being used a in wide variety of applications.

SAP Oracle Support for VM and Hyper V

Dear Friends,
We are planning to do Up gradation and implementation for below application with Oracle Database.
SAP ECC 6.0 additional application server
SAP Portal Development system
SAP Portal Quality system
SAP BI Development system
SAP BI Quality system
Documentation Server /SAP CONTENT SERVER 6.30
SAP Solution Manager 7.1 EHP1 Development System
SAP Solution Manager 7.1 EHP1 Quality System
Which virtualization is suitable for us.? Hyper v or VM
VM does not support from orcle,Still some customers are using.Is it advisable to us VM?
Hyper V supports sap with orcle?
Or can we install all application on 1 single Operating System?
Thanks a lot in Advance
Regards,
Snehal Patel

Thanx Deepak,
As per Note 1329848
All Oracle products (incl. Oracle Database 11.2.x, Oracle RAC 11.2.x, Oracle Client 11.2.x) certified to run on Windows Server 2008 R2 with Service Pack 1 or Windows Server 2012 are also certified to run on these Operating Systems when running as virtual machines under Windows Server 2012 with Hyper-V, whether used in a private cloud or public cloud (including Windows Azure) environment, subject to the exceptions and additional information identified below.
List of Microsoft Windows Server 2012 Hyper-V guest OSes includes:
Windows Server 2012
Windows Server 2008 R2 Service Pack 1
Oracle Linux 6.4
As 1173954 - Support of Oracle for VMWare
Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle databases on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.
Still Some Customers are using .Is it Advisable to use VM?
One more option proposed by partner:
All DEV/QAS servers for portal,BI,Solman on single server without any VM on Single is Advisable?
Regards,
Snehal Patel

Unpublished pug, hidden parameter and Oracle Support

I'm posting this, not in the hope of a solution, but in the hope that you will confirm my outrage at the stupidity of the response from Oracle Support. The following is cut and pasted from my SR.
UPDATE
=======
Hi Matthew,
This is caused by the following unpublished bug.
Bug 6818207 - SIGSEGV AT QESHIHINSERTPROWINBKT()+36 DURING SELECT GROUP BY
You should use the workaround and wait until a patch is available.
o Set "_gby_hash_aggregation_enabled" = FALSE.
o Wait until a patch is available.
Thanks,
REMOVED
27-JAN-09 11:30:01 GMT
Email Update button has been pressed: Sending email to REMOVED
27-JAN-09 16:54:03 GMT
New info : REMOVED
This is not a 'new' SQL, it has been run several times on Production and non-Production environments. Nothing
has been changed recently.
I am a bit worried about using this hidden parameter. Are there any side effects? (Like could it generate an ORA-600 if
used in conjunction with another parameter for example).
Thankyou.
28-JAN-09 11:03:47 GMT
UPDATE
=======
Hi Matthew,
Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the pro
blem on a test environment first and try to see if the parameter should stop and
whether it will affect anything else.
Oracle 10g release 10.2 Introduces a new feature called Hash Group by aggregation which allows a hash algorithm to proce
ss group by statements. This functionality can be disabled using the following d
ynamic database parameter:
SQL> alter session set "_gby_hash_aggregation_enabled" = FALSE;
Thanks,
28-JAN-09 11:03:52 GMT
Email Update button has been pressed: Sending email to REMOVED
28-JAN-09 05:26:03 : CHANGES MADE VIA MetaLink
NOT YET FORWARDED TO OUR INTERNAL SYSTEMS :
New info :
Hello REMOVED,
"Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the problem on a test environment first and try to see if the parameter should stop and whether it will affect anything else."
Quite frankly I'm shocked. The developers here didn't develop the code for the Oracle Server. The bug, as you said, is an Oracle bug, how would developers who develop a product that uses Oracle know if a bug fix sanctioned by Oracle - a hidden parameter for an unpulished bug - impacts their product?
Please ensure that this SR is dealt with by one of your seniors.
I shall be posting the details of the SR on OTN.
Was I being harsh? Should the developers of a product that uses the Oracle Server know about the impact of a hidden parameter?
Would love to hear your opinions.

Your developers should know whether this parameter should have an effect on your system or notYes they will know the side effects had they been working with Oracle as developers for last 10 years or so and have now joined your company recently (and then developed the entire application in matter of days to hit the bug).
And I don't think you are being harsh here.

Oracle Support and XMLP

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