Oracle support identifier

I have logged into metalink.oracle.com and trying to complete the registration process, It asks me for a support identifier? I have downloaded oracle 10g for linux. Where do I get this from ?
Prashanth

You contact your local Oracle Sales person, and purchase a license, which includes a support contract. When you've done that, Oracle will provide you with a CSI number. That number is entered, and that will authorize you to access MetaLink.
-Mark

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Download Patch Set without Oracle Support Identifier

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The relevance of this question is, when you have 4.2 on an Oracle Express instance how do you upgrade it to 4.2.1
Can the 4.2.1 full download be used?
Thanks
Edited by: into-oracle on Mar 17, 2013 8:57 PM

Hi,
The developer base volume and software application user volumes have to be miles apart. :-)
And commercial reality I expect will come from the user volume base (as in users using software built by developers).
It is the era of .99cent apps and that model is effective when you have large consumption. How about all forum users have a registration fee of $2.00? :-)
Anyway's the current scenario is not increasing take-up :-)
e.g. Developer downloads express edition, this comes with a version of apex. Along comes new apex version. Now what is the upgrade path to try/test the new features.
Keep in mind release cycles are shorter nowadays.
We live in the era of VM's now.
I want to be making 1 steps forward (upgrade apex) not 2 step back(export applications and misc, un-install apex) and then 2 steps forward (install apex, import applications and misc).
Regards

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

Need Info to access My Oracle support account

Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.

A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John

Oracle Support - Outdated version

AM looking for info on support vs running oracle on a non-supported version. By this I mean running a version that no longer gets CPU, etc. We do support for a client that has seven licenses all running 10.2.0.3, which earlier this year extended beyond its CPU time line. We are recommending upgrades to 10.2.0.4 but there is some resistance on there part. In a situation where Oracle support would be required, which we pay for, would they attempt to work through the issue or suggest getting it upgraded first and then trying to resolve the issue. Any and all comments welcome.
Thanks
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If you pay for support, Oracle Support will work with you to get whatever version of the database you are working on working correctly. There will almost always be a suggestion to upgrade if an issue comes up, but they understand that is not always possible. If you happen to hit a bug that is fixed in the 10.2.0.4 patchset or some one-off patch that requires 10.2.0.4, Support won't backport that fix to 10.2.0.3 for you at this point. And if you identify a bug that hasn't been fixed yet, they aren't going to create a patch for the bug on 10.2.0.3. Other than that, they'll be happy to help.
Justin

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

Does Oracle support downlaods?

An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry.

Let me try that again...
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry. I'm not the normal moderator of the OTN forum (I guess I'm the
abnormal one), but I was curious too and I went to the download
and grabbed the license agreement. If you want to comment, send
email to [email protected]
Check out the bold section.
ORACLE TECHNOLOGY NETWORK DEVELOPMENT LICENSE AGREEMENT
"We," "us," and "our" refers to Oracle Corporation. "You"
and "your" refers to the individual or entity that has ordered
the programs from Oracle. "Programs" refers to the software
product which you have ordered and program
documentation. "License" refers to your right to use the
programs under the terms of this agreement. This agreement is
governed by the substantive and procedural laws of California.
You and Oracle agree to submit to the exclusive jurisdiction of,
and venue in, the courts of California in any dispute relating
to this agreement.
We are willing to license the programs to you only upon the
condition that you accept all of the terms contained in this
agreement. Read the terms carefully and select the "Accept"
button at the bottom of the page to confirm your acceptance. If
you are not willing to be bound by these terms, select the "Do
Not Accept" button and the registration process will not
continue.
License Rights
We grant you a nonexclusive, nontransferable limited license to
use the programs only for purposes of developing and prototyping
your applications that operate with the programs, and not for
any other purpose. If you want to use the programs for any
purpose other than as permitted under this agreement you must
contact us, or an Oracle reseller, to obtain the appropriate
license. We may audit your use of the programs. Program
documentation is either shipped with the programs, or
documentation may accessed online at http://otn.oracle.com/docs.
Ownership and Restrictions
We retain all ownership and intellectual property rights in the
programs. The programs may be installed on one computer only,
and used by one person in the operating environment identified
by us. You may make one copy of the programs for backup purposes.
You may not:
use the programs for your own internal data processing or for
any commercial or production purposes, or use the programs for
any purpose except the development and prototyping of your
applications that operate with the programs;
remove or modify any program markings or any notice of our
proprietary rights;
make the programs available in any manner to any third party for
use in the third party's business operations;
use the programs to provide third party training;
assign this agreement or give or transfer the programs or an
interest in them to another individual or entity;
cause or permit reverse engineering or decompilation of the
programs;
disclose results of any program benchmark tests without our
prior consent; or,
use any Oracle name, trademark or logo.
Export
You agree that U.S. export control laws and other applicable
export and import laws govern your use of the programs,
including technical data. You agree that neither the programs
nor any direct product thereof will be exported, directly, or
indirectly, in violation of these laws, or will be used for any
purpose prohibited by these laws including, without limitation,
nuclear, chemical, or biological weapons proliferation.
Disclaimer of Warranty and Exclusive Remedies
THE PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
WE FURTHER DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS
OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF
WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR
ENTIRE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED
ONE THOUSAND DOLLARS (U.S. $1,000).
Trial Programs Included With Orders
We may include additional programs with an order which may be
used for trial purposes only. You will have 30 days from the
delivery date to evaluate these programs. Any use of these
programs after the 30 day trial period requires you to obtain
the applicable license. Programs licensed for trial purposes are
provided "as is" and we do not provide technical support or any
warranties for these programs.
No Technical Support
Our technical support organization will not provide technical
support, phone support, or updates to you for the programs
licensed under this agreement.
End of Agreement
You may terminate this agreement by destroying all copies of the
programs. We have the right to terminate your right to use the
programs if you fail to comply with any of the terms of this
agreement, in which case you shall destroy all copies of the
programs.
Relationship Between the Parties
The relationship between you and us is that of
licensee/licensor. Neither party will represent that it has any
authority to assume or create any obligation, express or
implied, on behalf of the other party, nor to represent the
other party as agent, employee, franchisee, or in any other
capacity. Nothing in this agreement shall be construed to limit
either party's right to independently develop or distribute
software that is functionally similar to the other party's
products, so long as proprietary information of the other party
is not included in such software.
Restricted Rights
Use, duplication or disclosure by the United States government
is subject to the restrictions as set forth in the Rights in
Technical Data and Computer Software Clauses in DFARS 252.227-
7013(c)(1)(ii) and FAR 52.227-19(c)(2) as applicable. The
manufacturer is Oracle Corporation, 500 Oracle Parkway, Redwood
City, California 94065, U.S.A.
Open Source
"Open Source" software -- software available without charge for
use, modification and distribution -- is often licensed under
terms that require the user to make the user's modifications to
the Open Source software or any software that the
user 'combines' with the Open Source software freely available
in source code form. If you use Open Source software in
conjunction with the programs, you must ensure that your use
does not: (i) create, or purport to create, obligations of us
with respect to the Oracle programs; or (ii) grant, or purport
to grant, to any third party any rights to or immunities under
our intellectual property or proprietary rights in the Oracle
programs. For example, you may not develop a software program
using an Oracle program and an Open Source program where such
use results in a program file(s) that contains code from both
the Oracle program and the Open Source program (including
without limitation libraries) if the Open Source program is
licensed under a license that requires any "modifications" be
made freely available. You also may not combine the Oracle
program with programs licensed under the GNU General Public
License ("GPL") in any manner that could cause, or could be
interpreted or asserted to cause, the Oracle program or any
modifications thereto to become subject to the terms of the GPL.
Entire Agreement
You agree that this agreement is the complete agreement for the
programs and licenses, and this agreement supersedes all prior
or contemporaneous agreements or representations. If any term of
this agreement is found to be invalid or unenforceable, the
remaining provisions will remain effective.

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

My Oracle Support (requires Flash)

Trying to access new metalink My Oracle Support (requires Flash) , ending up with error, even i put my CSI # also?
any body know the fix?
Access to all other features in My Oracle Support is disabled. This account requires one valid Support Identifier.

I had the same problem and phoned support.
I was told the new support site did not work with IE 7 or Firefox 3 and I should revert my browser to a previous release !
Can you believe anyone would release to production a web app that does not work with the current version of the two most common web browsers?
I think the problem is fixed now, but I HATE the flash inturdface and continue to use the old Metalink.

Support Identifier

When i click on the Need Training & Support, Oracle asked for Support Identifier. Please let me know what is Support Identifier and from where we get the information of the support identifier.

Under training and support there are contact numbers for Customer Care, there are free call numbers for your lcoal country. You need to call them and ask them what your CSI number is.
cheers
Alex

Search server's support identifier

How to find if a server is in support contract with Oracle using serial number on myoracle.com?

Hi,
Take a look at:
How To Find A Support Identifier from a Given Serial Number On My Oracle Support (Doc ID 1315840.1)
https://support.oracle.com/epmos/faces/DocumentDisplay?id=1315840.1
If this helps you, please mark the question as answered.
Regards,
Walter Torres

Oracle Support asking about - which product this feature is for?

Hi
I need someone who can able identify about product
I raised SR about "notification mailer stop with error"
I'm asking them how to resolve and troubleshoot it
but the oracle support asked me about "Can you tell us exactly which product this feature is for?"
We want to enable this features for us to notify thru our email or each users has email address
mostly we want to see in APPROVAL WORKFLOW
can someone who can guide me.
thanks

but the oracle support asked me about "Can you tell us exactly which product this feature is for?"
We want to enable this features for us to notify thru our email or each users has email address
mostly we want to see in APPROVAL WORKFLOW
can someone who can guide me.You already have the answer so you could just update the SR and mention the above.
Thanks,
Hussein

SAP Oracle Support for VM and Hyper V

Dear Friends,
We are planning to do Up gradation and implementation for below application with Oracle Database.
SAP ECC 6.0 additional application server
SAP Portal Development system
SAP Portal Quality system
SAP BI Development system
SAP BI Quality system
Documentation Server /SAP CONTENT SERVER 6.30
SAP Solution Manager 7.1 EHP1 Development System
SAP Solution Manager 7.1 EHP1 Quality System
Which virtualization is suitable for us.? Hyper v or VM
VM does not support from orcle,Still some customers are using.Is it advisable to us VM?
Hyper V supports sap with orcle?
Or can we install all application on 1 single Operating System?
Thanks a lot in Advance
Regards,
Snehal Patel

Thanx Deepak,
As per Note 1329848
All Oracle products (incl. Oracle Database 11.2.x, Oracle RAC 11.2.x, Oracle Client 11.2.x) certified to run on Windows Server 2008 R2 with Service Pack 1 or Windows Server 2012 are also certified to run on these Operating Systems when running as virtual machines under Windows Server 2012 with Hyper-V, whether used in a private cloud or public cloud (including Windows Azure) environment, subject to the exceptions and additional information identified below.
List of Microsoft Windows Server 2012 Hyper-V guest OSes includes:
Windows Server 2012
Windows Server 2008 R2 Service Pack 1
Oracle Linux 6.4
As 1173954 - Support of Oracle for VMWare
Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle databases on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.
Still Some Customers are using .Is it Advisable to use VM?
One more option proposed by partner:
All DEV/QAS servers for portal,BI,Solman on single server without any VM on Single is Advisable?
Regards,
Snehal Patel

Acquiring a metalink support identifier to download XE patches

Hello leaders and followers,
How do I acquire a metalink support identifier to retrieve the patches for my free XE 10g product. I can't complete registration without one.
Manual says:
If you are not an OracleMetaLink registered user, then click Register for MetaLink and follow the registration instructions. To access OracleMetaLink, you must provide the support identifier you received when you purchased Oracle Database 10g. http://download.oracle.com/docs/cd/B25329_01/doc/server.102/b32391/upgrade.htm#BABDFFIB
Thank you.

Hello leaders and followers,
How do I acquire a metalink support identifier to
retrieve the patches for my free XE 10g
product. I can't complete registration without one.It's part of the upgrade to a for-fee version.
The agreement with XE: 'no fee, no support, no patches, no whining'

This Support Identifier does not allow registration

I got customer support identifier metalink id
to create SR
and also i created username
and when i give csi no in the field
i receives- This Support Identifier does not allow registration
pls provide me the solution

Hi,
1- First check with concerned person in your department or point of contact who have provided the CSI number for you. Check the validity and details with him.
2- further if it does not resolve your issue check with oracle sales/support people concern with CSI.
- Pavan Kumar N

Oracle support identifier

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