Oracle Support Notification

Is there a way to configure my oracle support account to receive a notification when a new patch is released for agile?

Yes! Go to your Settings Tab of My Oracle Support.
To the left is a link called Hot Topics E-mail.
You can add products to receive updates on patches and articles.
Hope that helps!

Similar Messages

  • Oracle Support Contract

    I wonder how other users feel about transition of support from Primavera to Oracle.
    Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
    Contract*
    We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
    Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
    Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
    Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
    Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
    My Oracle Support*
    I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
    I miss the chat feature form POINT - initiate chat and get response the same hour...
    After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
    I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
    In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

    Hi people,
    Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
    Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
    I have started to look for alternative solutions as I am sick and tired of the lack of support.
    Regards
    Rudi

  • Oracle Support asking about - which product this feature is for?

    Hi
    I need someone who can able identify about product
    I raised SR about "notification mailer stop with error"
    I'm asking them how to resolve and troubleshoot it
    but the oracle support asked me about "Can you tell us exactly which product this feature is for?"
    We want to enable this features for us to notify thru our email or each users has email address
    mostly we want to see in APPROVAL WORKFLOW
    can someone who can guide me.
    thanks

    but the oracle support asked me about "Can you tell us exactly which product this feature is for?"
    We want to enable this features for us to notify thru our email or each users has email address
    mostly we want to see in APPROVAL WORKFLOW
    can someone who can guide me.You already have the answer so you could just update the SR and mention the above.
    Thanks,
    Hussein

  • Server.log full with oracle.ons.notification junk

    Hello Forum...
    I'm pretty new to orion application server - I see my OC4J server.log is over 50 MB! - full with this kind of entry that updates ever 30 seconds:
    " 08/05/02 09:27:56.899 Send notification:
    oracle.ons.Notification@187a9d6 "
    Despite searching around on this forum, I've still no idea what it means, and how to prevent it logging like crazy.
    Any help greatly appreciated.
    thanks
    /j-p.

    Sorry, don't know the answer off the bat for this one. I've seen it myself so I know what you refer to. It looks a little like a server trace log that is being emitted. If it wasn't for the size/frequency of it, you could safely ignore it -- it simply means that OC4J is responding to OPMN events to inform it that it is still alive.
    If you can, I'd think about opening a support tar for this and see if there is an existing fix, or if not, get a bug logged to get it fixed.
    I just had a look and can see in the code where its occurring and it should be trivial to fix it. I'll log a bug for it so if you do raise a TAR the details will be known to the support analyst. The bug # is 7132128.
    -steve-

  • How to change  in NOTIF_CREATE - Create Support Notification

    Hi
    I want to add  the following thing in the NOTIF_CREATE
    1. Person Responsible-when i use to create message in notif_create my name is not appeared in the F4(I have tried in IMG-Service desk-BP ,but my name is not appeared there)
    2.How to create new category?
    3.How to use E-mail function in Create Support Notification?
    Please help me
    Regards,
    Neni

    Hi
    Thanks for u answers,
    1. I had already created the BP but still my problem is not solved
    2. I am geting this problem-choose the key from allowed name space
    3.Can you please tell me what i have to do in in Action profiles
    Thanks for ur reply
    Regards
    Neni

  • Service desk - SLM 7.0.1 - assign support notification (SFLN)

    Hello everyone,
    I am trying to customize SolMan Service Desk, but there are so many things that I am not able to make such as :
    - creating new messages subjects
    - assigning support notification (SFLN) to a team or person, according to these support notification
    I mean, if a user A connected to the Service Desk chose to create a "Technical problem" support notification, it will be automatically assigned to the technical support team.
    Is it possible ? Do we have to manage Business partners to handle that ?
    Thanks a lot for all your suggestions.
    Regards,

    Hi,
    Yes, it is possible. You need to define rules in transaction PFAC for this.  Check SAP Note 1512895 - Support team determination + e-mail notific. to support team.
    Thanks
    Sunny

  • Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

    Hi All,
    Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
    I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
    My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
    The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
    Thanks in advance to anyone taking time to read my post !!
    Jeff
    Edited by: user13111861 on Jul 10, 2012 6:43 PM
    Edited by: user13111861 on Jul 10, 2012 7:51 PM

    >
    As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
    >
    Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
    As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
    Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
    Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

  • How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

    ****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
    Where's The WCI Knowledge On My Oracle Support?
    Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
    Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
    Is there really any knowledge base for WCI products at all?
    The answer is yes! In fact it's very healthy and getting healthier every day.
    Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
    New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
    The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
    We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
    To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
    WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
    Let Us Know How We're Doing
    Did an article help you resolve your issue and avoid having to log a service request?
    Was the article perfectly written and exactly what you needed?
    Was the article more complicated than it should have been or somehow incomplete?
    Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
    Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
    The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
    or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
    <h2>Click this link: WCI Search
    The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

    SUPER userful.
    I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
    This link definitely helps.

  • Error message for calling oracle support

    Hi,
    We are getting the following error codes:
    ORA-27302
    Ora-27303
    Ora-2000
    ora-1013
    can anyone please help out.The error message is for contacting Oracle support
    Thanks a heap
    regards,
    vinayak

    Very limited info has been given.
    Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
    Have you applied any new patches recently?
    When does this problem started?
    Is this problem coming when querying anything or while database startup?
    Also, check your alert.log and paste the complete error message.
    Jaffar
    Message was edited by:
    The Human Fly

  • How do I add a new Support Identifier to My Oracle Support?

    I have one support identifier shown for my company.  I need add a second but the number is not recognized.  The number is correct.  Is it possible to have more than 1 in My Oracle Support?  Even if I delete the other identifier the new one I need to add is not found.
    thanks for your help!
    Dawn

    Hello rmoff,
    Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
    Once in MOS:
    Go to More / Settings tab
    Select My Account (left hand side menu)
    In the Support Identifiers region, click on the Request Access button
    Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
    Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
    Let me know if you have questions.
    Mirella

  • Selling on Oracle support services

    Hi Everyone
    My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
    I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
    Would really appreciate if you could help me on this one.
    Feels great to join the Oracle community.
    Ajit.

    Hi Kai.
    Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
    Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
    As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
    Kind regards,
    Richard
    Fusion Applications Developer Relations

  • Why is Oracle support of such incredibly poor quality?

    A previous thread which was "LOCKED" because some one could not accept the feedback read:
    "Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
    Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
    Is this just my experience?"
    My answers and suggestions are:
    Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
    I agree
    Why is Oracle Support so bad
    because the feel they can get away with it. So far, it is working.
    How can we pressure Oracle to improve their service?
    Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
    Is this just my experience?
    I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

    On the other hand, I elsewhere answered a similar assertion recently with:
    http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
    http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
    ...My experience has been there are good groups and crappy groups in
    Oracle support, and periodically they revamp everything to squish the
    balloon around. Then we have to figure out how to work the system
    again, whether it is figuring out what time of day to call or what
    magic words to say...
    Note the dates in the linked posts.

  • How far does Oracle Support extend?

    Hi,
    I have a problem determining how far I am covered by oracle support in a particular circumstance. I intend to use the DMBS_LDAP package to connect to a CAS authentication server.
    1. Am I covered by Oracle Support in this scenario?
    2. If I am covered, to what extent?/what cover will be provided?
    Thanks,
    JIM

    JIM wrote:
    Justin and Billy, from what you have implied. Oracle will support their services to the nth degree, providing there is proof of bug.
    Obviously the do not support third party tools. However, Oracle will not refuse support on the issue if I am connecting to a non-oracle product, such as in the scenario I described.Almost. You also need to show that the bug in the Oracle s/w is not caused by a "3rd party" s/w or unsupported/non-certified configuration combinations.
    For example, last time I looked Oracle 11.2.x RAC was not certified for VMware. It is certified for OL5.x. So what happens regarding support when you run into a RAC error on OL5.x in a VMware VM? Had this discussion with an Oracle VP last year and he said along the lines of that support will be willing to assist, to the extent of certified o/s support, running on VMware - but should they suspect that virtualisation is the cause (or part of the problem), then one cannot expect support.
    So in your case - if you do a DBMS_LDAP search and that crash and burn, Oracle will support that if it is a bug. However if you tried a funky method outside the LDAP specs against a proprietary half-baked implementation of LDAP, then you are on your own.
    Anyway, that is my understanding of the issue...
    FWIW, been using DBMS_LDAP for some years now against Microsoft Active Directory (authentication and SSO integration, and dealing with escalations and so on that needs organigram data) - no issues. DBMS_LDAP works fine against AD in our case.

  • Problems Logging Into OTN/My Oracle Support

    Yesterday everything was fine.  Today when I log in with my preferred account through my company I am unable to log in but used an old personal account to get in.  I am also unable to log into My Oracle Support with my company account.  Since I can't get into support, how do I get someone to assist me with my problem.  I requested a password reset hours ago and have not received an email yet.  I do not have access to my personal email associated with this account at work.

    Per a rep from MOSC -
    "[You] either need to contact the HUB or need to raise a non-technical SR. Usually in this case it’s one of two issues, their support contract has expired and the customer has not renewed it yet or the administrator doesn’t have this person set up for access. (The administrator would be the customer user responsible for controlling access on the customer side to support services)."

  • My Oracle Support documents print with text cut off on the right margin

    Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

    Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Maybe you are looking for