Oracle support of mixed environment

Does anyone know (or where to find out) if Oracle officially supports a mixed environment? We are running Oracle database on Linux and the EBS Apps tier on Microsoft Windows.
Oracle Applications 11i (11.5.10.2) / Database 10g (10.2.0.3 64-bit Linux)
Sun JRE (Native Plug-in 1.6.0_15)It is supported by Oracle -- It is called "Split Configuration Database Tier".
You can find all the docs in (Frequently Asked Questions: Oracle E-Business Suite Support on x86-64 [ID 343917.1]), under "Oracle E-Business Suite 11i" section.
Thanks,
Hussein

Similar Messages

Remote desktop connection limit in windows 2003 administration as well as in the mixed environment of windows 2003 and 2008 servers

RDP protocol i.e. Remote desktop connection is configured to perfrom and manage software administration of ORACLE application and database servers which runs on windows 2003 server. Two sessions are allowed on each of these servers for database
administrators. The question is:
a) if network administrators who perform window server administration (50+) are included in
2 sessions limit or do they manage all these servers through Console Session which is separate from the remote desktop connection limits of 2 sessions.
b) How is the 2 sessions limit prescribed by microsoft (more of a licensing limit) handled in the mix environment of windows 2003 and 2008 server where all these servers are managed on the VMWARE?
avnish sharma

Hi Avnish,
Thank you for posting in Windows Server Forum.
By default any windows server will provide 2 remote session for administration purpose only. No matter which administrator is accessing that server. If you will connect the console session then 3.One server is accessed by 3 Session (console + Remote +
Remote). When the particular server reached this limit then any working administrator will receive a message to log out as other user trying to access the session or if we had provided the setting then new user is restricted to login.
If you want more than 2 remote desktop session than you need to purchase TS\RDS CAL, install TS\RD Licensing role, activate it first and then configure CAL on it. There are 2 types of CAL available (USER & DEVICE). You can purchase CAL according to your
company requirements.
Hope it helps to understand!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Oracle support contact

Hi All,
We have some problems with queries in Oracle 9.2.0.7
I would like to open a service request with Oracle support for 9.2.0.7 specific performance issue on a solaris environment.
Please let me know the procedure.

SR's are raised via www.metalink.oracle.com when you have a valid support contract.

Oracle support & VMware

We've a customer that wants to run Oracle DB and Oracle WebLogic server that are virtualized using VMware.
The customer is under the impression that Oracle support terms don't allow this.
Based on a web search I just did this doesn't seem correct.
What is Oracle's current support policy for these products on VMware? Are Oracle DB and Oracle WL server supported on VMware?
Can you refer to an official policy document?
marko

You could read the following MOS note :
Support Position for Oracle Products Running on VMWare Virtualized Environments ID 249212.1+
Briefly, none of the Oracle products are currently supported on VMWare. If you have an issue, you first may have to reproduce it in a non-VMWare environment (in a supported env.) before raising a SR.
Nicolas.

My Oracle Support - Oracle TEXT - Community

Hi all,
It is my pleasure to announce the launch of the Oracle Text community on My Oracle Support.
Communities are "Oracle's multi-channel platform for online collaborative support", accessible by all Oracle customers, partners and employees. They replace earlier classic MetaLink forums with a much richer true collaborative environment that has options like discussion forums, document upload, tagging, search, email, user reputation scores, best practice exchange, and more features to come. The communities are driven by the members, collaborating with a large network of other members to exchange ideas & knowledge, expand networks, learn from the rest of the community, etc etc.
The general community pages can be reached via the "community" tab in My Oracle Support (formerly MetaLink), or the Oracle Text community can be accessed direct via:
https://communities.oracle.com/portal/server.pt/community/database_security_products/287 (MOS logon required)
The community is moderated by members of the global Text support team, and we invite anybody with an interest in Oracle Text to participate in this community by asking & answering questions, provide best practice documents, etc. etc.
We hope, that as a participant, you will become intimately involved with helping other users as well as receiving help for issues that you post.
So sign up, and enjoy!
Regards,
Edwin

Hi ,
you are welcome, login to [My Oracle Support|http://support.oracle.com] - click Community tab - select "Oracle Text" from "My Communities" list and happy posting.
Or use [ Oracle Text| https://communities.oracle.com/portal/server.pt/community/oracle_text/287]
which takes you straight to the community application.
If you are new to the Oracle Support Communities, check out the 25-minute New Member Orientation that gives you a brief tour of your Communities! You can access it from the Home tab, under the Getting Started section(top right).
Thanks,
Edwin
Edited by: ebalthes on Nov 18, 2009 2:39 AM

Does Oracle support downlaods?

An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry.

Let me try that again...
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry. I'm not the normal moderator of the OTN forum (I guess I'm the
abnormal one), but I was curious too and I went to the download
and grabbed the license agreement. If you want to comment, send
email to [email protected]
Check out the bold section.
ORACLE TECHNOLOGY NETWORK DEVELOPMENT LICENSE AGREEMENT
"We," "us," and "our" refers to Oracle Corporation. "You"
and "your" refers to the individual or entity that has ordered
the programs from Oracle. "Programs" refers to the software
product which you have ordered and program
documentation. "License" refers to your right to use the
programs under the terms of this agreement. This agreement is
governed by the substantive and procedural laws of California.
You and Oracle agree to submit to the exclusive jurisdiction of,
and venue in, the courts of California in any dispute relating
to this agreement.
We are willing to license the programs to you only upon the
condition that you accept all of the terms contained in this
agreement. Read the terms carefully and select the "Accept"
button at the bottom of the page to confirm your acceptance. If
you are not willing to be bound by these terms, select the "Do
Not Accept" button and the registration process will not
continue.
License Rights
We grant you a nonexclusive, nontransferable limited license to
use the programs only for purposes of developing and prototyping
your applications that operate with the programs, and not for
any other purpose. If you want to use the programs for any
purpose other than as permitted under this agreement you must
contact us, or an Oracle reseller, to obtain the appropriate
license. We may audit your use of the programs. Program
documentation is either shipped with the programs, or
documentation may accessed online at http://otn.oracle.com/docs.
Ownership and Restrictions
We retain all ownership and intellectual property rights in the
programs. The programs may be installed on one computer only,
and used by one person in the operating environment identified
by us. You may make one copy of the programs for backup purposes.
You may not:
use the programs for your own internal data processing or for
any commercial or production purposes, or use the programs for
any purpose except the development and prototyping of your
applications that operate with the programs;
remove or modify any program markings or any notice of our
proprietary rights;
make the programs available in any manner to any third party for
use in the third party's business operations;
use the programs to provide third party training;
assign this agreement or give or transfer the programs or an
interest in them to another individual or entity;
cause or permit reverse engineering or decompilation of the
programs;
disclose results of any program benchmark tests without our
prior consent; or,
use any Oracle name, trademark or logo.
Export
You agree that U.S. export control laws and other applicable
export and import laws govern your use of the programs,
including technical data. You agree that neither the programs
nor any direct product thereof will be exported, directly, or
indirectly, in violation of these laws, or will be used for any
purpose prohibited by these laws including, without limitation,
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Disclaimer of Warranty and Exclusive Remedies
THE PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
WE FURTHER DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
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IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS
OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF
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ENTIRE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED
ONE THOUSAND DOLLARS (U.S. $1,000).
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We may include additional programs with an order which may be
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the applicable license. Programs licensed for trial purposes are
provided "as is" and we do not provide technical support or any
warranties for these programs.
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Our technical support organization will not provide technical
support, phone support, or updates to you for the programs
licensed under this agreement.
End of Agreement
You may terminate this agreement by destroying all copies of the
programs. We have the right to terminate your right to use the
programs if you fail to comply with any of the terms of this
agreement, in which case you shall destroy all copies of the
programs.
Relationship Between the Parties
The relationship between you and us is that of
licensee/licensor. Neither party will represent that it has any
authority to assume or create any obligation, express or
implied, on behalf of the other party, nor to represent the
other party as agent, employee, franchisee, or in any other
capacity. Nothing in this agreement shall be construed to limit
either party's right to independently develop or distribute
software that is functionally similar to the other party's
products, so long as proprietary information of the other party
is not included in such software.
Restricted Rights
Use, duplication or disclosure by the United States government
is subject to the restrictions as set forth in the Rights in
Technical Data and Computer Software Clauses in DFARS 252.227-
7013(c)(1)(ii) and FAR 52.227-19(c)(2) as applicable. The
manufacturer is Oracle Corporation, 500 Oracle Parkway, Redwood
City, California 94065, U.S.A.
Open Source
"Open Source" software -- software available without charge for
use, modification and distribution -- is often licensed under
terms that require the user to make the user's modifications to
the Open Source software or any software that the
user 'combines' with the Open Source software freely available
in source code form. If you use Open Source software in
conjunction with the programs, you must ensure that your use
does not: (i) create, or purport to create, obligations of us
with respect to the Oracle programs; or (ii) grant, or purport
to grant, to any third party any rights to or immunities under
our intellectual property or proprietary rights in the Oracle
programs. For example, you may not develop a software program
using an Oracle program and an Open Source program where such
use results in a program file(s) that contains code from both
the Oracle program and the Open Source program (including
without limitation libraries) if the Open Source program is
licensed under a license that requires any "modifications" be
made freely available. You also may not combine the Oracle
program with programs licensed under the GNU General Public
License ("GPL") in any manner that could cause, or could be
interpreted or asserted to cause, the Oracle program or any
modifications thereto to become subject to the terms of the GPL.
Entire Agreement
You agree that this agreement is the complete agreement for the
programs and licenses, and this agreement supersedes all prior
or contemporaneous agreements or representations. If any term of
this agreement is found to be invalid or unenforceable, the
remaining provisions will remain effective.

Does Oracle Support Running Oracle 10 Database on VMware ?

hi experts,
I have 10g Enterprise on a Windows 64-bit Enterprise platform.
I know this is a recurring question - whether or not Oracle really supports customers that run Oracle databases in a VMWare environment.
I found a document on My Oracle Support/metalink that is dated 2007. It says VMWare is not supported.
But I think the situation may have changed since 2007.
So can anyone point me to a document that shows whether Oracle does/does not support running Oracle databases on VMware - not Oracle's VMware product but VMWare, inc. ?
Thanks for any current information. John

Hans Forbrich wrote:
1) Oracle has their own virtualization solution;
2) VMWare is a brand, not a product. Your question is best asked in context of a product;
3) Oracle will provide you with support as long as you can reproduce the problem in a non-VM environment.
That last means - it is up to you to prove that the problem is not related to VMWare environment.I have never seen any scenario where Oracle demands you to prove that the problem is not related to VMware.
If its their suggested solution does not work, and they think i should, they want you to migrate it to a physical machine and test there, however this has never happend, at least not for us. We have around 100 databases in VMware, and the common talk (even from Oracle people that visits us) is that the document is only there IF THERE BY SOME CHANCE IN THE WORLD WOULD COME TO A PROBLEM FOR A COMPANY, WHERE VMWARE IS THE PROBLEM, AND ORACLE CANT HELP, they have to have a get-out clause in terms of support against VMware.

My Oracle Support - Certify Tool focus group

The IOUC Support Council would like to get the word out to World clients about the following session.
[1] Certify Tool focus group - The Oracle product team developing the enhanced Certify capability in My Oracle Support is looking for customers to review a Certify user interface redesign. If your job responsibility is to understand what products and hardware are certified for use with the Oracle products in your environment, we invite you to join the following web conferences:
• Application user experience session: Tuesday, February 16, 2010 at 9am Pacific.
If you are interested in participating, please email Tony Cavotta. So that we can provide as rich an attendance experience as possible, all session attendees are asked to fill out the attached Pre-Session questionnaire and email it to [email protected] by Friday, February 12, 2010.
Can you help?

I am interested in attending the session.

Does OWF Support a Cluster environment?????

I have a Cluster environment. I have an IP for Node 1 (xxx.xxx.xxx.001), another IP for Node2 (xxx.xxx.xxx.002), another IP for the Cluster (xxx.xxx.xxx.003) and another IP for the Database (xxx.xxx.xxx.004)
I have installed OWF in both nodes and I created the OWF repository in Oracle (user OWF_MGR). Its right?
Does OWF Support a Cluster environment?????
What do I have to configure if I want High availability for Oracle Workflow????
Thanks in advance!

Hi,
Every servernode runs in its own java process.
Every java process has its own heap where it works in, with normal use its not possible to share memory between servernodes so also not caches that are stored in memory.
The only components that are shared in a Java "cluster" are the SCS instance that contains the Message and Enqueue Server, the DB, and the shared file system /sapmnt.
Try investigating JNI... search for "Java JNI Shared Memory"... this will need custom development and seems to be very low level and complex... If it was easy I guess SAP might had implemented in there WAS Java I gues.
Also take a look at:
http://www.google.nl/url?sa=t&source=web&ct=res&cd=1&url=http%3A%2F%2Figuanaworks.net%2F~shucker%2Fppt%2FJaDiSM.ppt&ei=3OqmSY6pF8Ov-QakpJnGAg&usg=AFQjCNFZCeSE-PIRpVIN39TDtGaeXMAKHA&sig2=mSGrGSf-5hT7roefFDj0lw
and
http://www.google.nl/url?sa=t&source=web&ct=res&cd=2&url=http%3A%2F%2Figuanaworks.net%2F~shucker%2Fpapers%2FJaDiSMPaper.doc&ei=3OqmSY6pF8Ov-QakpJnGAg&usg=AFQjCNF0cozxeRsKdOoHlynHWCdCv1zDmA&sig2=upwiB0HKiyxYJHaCZWiIeg
Good luck!
Benjamin Houttuin

Advice on Oracle Patches/Oracle Support

I'd like some advice here... I am of the opinion to NEVER apply an Oracle patch without getting direction to do so from Oracle Support to correct an existing issue. I have some colleagues who believe we should apply certain patches based on success they have had in other environments and do so without involving Oracle Support.
Can someone please offer some guidance here on what might be the best practice?
Thanks

Personally, it would depend on the "we" you're referring to and on the environment...
If you're an application vendor that knows that your product hits a particular bug relatively frequently or you've got home-grown apps that hit multiple databases in your organization that all hit a particular bug relatively frequently because of known similarities in architecture/ design/ implementation, I'd have no problems applying a patchset to all the systems. If you find that it's easier to maintain a bunch of different databases if they all run identical patchsets, I could also see that argument as potentially having some merit.
On the other hand, if you're talking to someone that wants to apply a patch because it solved a problem at some other site that may or may not resemble your site, I'd probably steer clear.
Justin

Is vmware supported for production environment ?

Hi All,
Is vmware supported for production environment ?
Thanks
Sunny

All,
I'm glad someone has outlined the clear support statement that has existed for sometime between VMware - SAP. For those of you still running on Oracle, here is some good news:
Wording towards SAP Customers requesting support:
"Oracle, VMware and SAP are working collaboratively to ensure support for SAP customers that use VMware virtualization for SAP solutions running Oracle DB. Functional tests are currently being performed to verify supportability of the SAP&Oracle stack. Details will be made available in SAP note 1173954 u201CSupport of Oracle for VMwareu201D after tests have been completed. It is expected that in Q1 2010, ESX 3.5 and later releases including vSphere 4 will be supported by Oracle and SAP according to Oracleu2019s metalink note 249212."
There is no reason why x86 platform today cannot run the most demanding workloads on VMware vSphere in a production environment. But has noted earlier, don't get hung up on "production" - you have heaps of TestDev, SolMan TestDev, sandboxes, gateways, application servers etc that should immediately by put into a VM - once you are comfortable with your solution in-house, I'm sure you will move production instances into a VM as well.
Below are some great resources for you to use in your quest to virtualize SAP on VMware:
Additional Resources
SAP Notes (for Windows platform)
674851: Virtualization on Windows
1104578: Virtualization on Windows: Enhanced Monitoring
1056052: Windows: VMware ESX Server 3.x or vSphere configuration guidelines
1260719: Detailed virtualization data using saposcol
SAP Notes (for Linux platform)
1122388 u2013 Linux: VMware ESX Server 3.x or vSphere configuration guidelines
1122387 u2013 Linux: Supported Virtualization technologies with SAP
171356 u2013 Virtualization on Linux: Essential information
SAP, VMware (and other) benchmarks
http://www.sap.com/solutions/benchmark/sd2tier.epx
Introductory document u201CVirtualizing SAP applications on Windowsu201D by SAP
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70f63258-bff1-2a10-9db6-
cda6ef202bfc
VMware and SAP
White Papers, Success Stories, Webinars, Links, etc.
http://www.vmware.com/sap
SAP VMware Blog
http://communities.vmware.com/blogs/SAPsolutions
Regards,
Andre Kemp
VMware Sr. Product Marketing Manager - Asia Pacific
Certified mySAP 2K and Migration Consultant
Edited by: Andre Kemp on Dec 10, 2009 9:00 AM

Running Portlets in a Mixed Environment

We are running Oracle9iAS Portal on an HP Unix box. We have noticed that many of the third party portlets like Business Objects, and SiteScape are only supported on NT and Sun Solaris, and some on Linux and Compaq Tru64 Unix. Although they are not explicitly supported on HP-UX, would they still operate on HP-UX?
Alternatively, is it feasible to run these portlets in a mixed environment of NT and HP Unix? If the portlets are only supported on NT, then we would need a seperate instance of Portal on an NT box to support those portlets. Would we have to run two versions and instances of the 9iAS Application Server, and if so, would we have to run seperate instances of the Portal schema also?
so,
1) Is it feasible to run two instances of Portal and perhaps have the information on the two different servers (NT and HP-UX) be synchronized?
2) Or would it be possible to share the HP-UX Portal schema between the 9i Application Servers on both NT and HP-UX?

Henry,
Thank you for the thought. The windows machines are connected by wire to the LAN. At the moment, we are only supporting wireless for apple products.
I have spent a significant amount of time on this issue since the original post, and have concluded that my original plan is untenable. For this to work the way I had hoped it seems I would have to establish a central DHCP server and not use the "Distribute IP Addresses" capability of the AEBS. The subsequent question is, will wireless apple computers pick up a DHCP IP address in this setup?
Thanks again.
Lauren
PB G4 Mac OS X (10.4.3)

SAP Oracle Support for VM and Hyper V

Dear Friends,
We are planning to do Up gradation and implementation for below application with Oracle Database.
SAP ECC 6.0 additional application server
SAP Portal Development system
SAP Portal Quality system
SAP BI Development system
SAP BI Quality system
Documentation Server /SAP CONTENT SERVER 6.30
SAP Solution Manager 7.1 EHP1 Development System
SAP Solution Manager 7.1 EHP1 Quality System
Which virtualization is suitable for us.? Hyper v or VM
VM does not support from orcle,Still some customers are using.Is it advisable to us VM?
Hyper V supports sap with orcle?
Or can we install all application on 1 single Operating System?
Thanks a lot in Advance
Regards,
Snehal Patel

Thanx Deepak,
As per Note 1329848
All Oracle products (incl. Oracle Database 11.2.x, Oracle RAC 11.2.x, Oracle Client 11.2.x) certified to run on Windows Server 2008 R2 with Service Pack 1 or Windows Server 2012 are also certified to run on these Operating Systems when running as virtual machines under Windows Server 2012 with Hyper-V, whether used in a private cloud or public cloud (including Windows Azure) environment, subject to the exceptions and additional information identified below.
List of Microsoft Windows Server 2012 Hyper-V guest OSes includes:
Windows Server 2012
Windows Server 2008 R2 Service Pack 1
Oracle Linux 6.4
As 1173954 - Support of Oracle for VMWare
Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle databases on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.
Still Some Customers are using .Is it Advisable to use VM?
One more option proposed by partner:
All DEV/QAS servers for portal,BI,Solman on single server without any VM on Single is Advisable?
Regards,
Snehal Patel

Unpublished pug, hidden parameter and Oracle Support

I'm posting this, not in the hope of a solution, but in the hope that you will confirm my outrage at the stupidity of the response from Oracle Support. The following is cut and pasted from my SR.
UPDATE
=======
Hi Matthew,
This is caused by the following unpublished bug.
Bug 6818207 - SIGSEGV AT QESHIHINSERTPROWINBKT()+36 DURING SELECT GROUP BY
You should use the workaround and wait until a patch is available.
o Set "_gby_hash_aggregation_enabled" = FALSE.
o Wait until a patch is available.
Thanks,
REMOVED
27-JAN-09 11:30:01 GMT
Email Update button has been pressed: Sending email to REMOVED
27-JAN-09 16:54:03 GMT
New info : REMOVED
This is not a 'new' SQL, it has been run several times on Production and non-Production environments. Nothing
has been changed recently.
I am a bit worried about using this hidden parameter. Are there any side effects? (Like could it generate an ORA-600 if
used in conjunction with another parameter for example).
Thankyou.
28-JAN-09 11:03:47 GMT
UPDATE
=======
Hi Matthew,
Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the pro
blem on a test environment first and try to see if the parameter should stop and
whether it will affect anything else.
Oracle 10g release 10.2 Introduces a new feature called Hash Group by aggregation which allows a hash algorithm to proce
ss group by statements. This functionality can be disabled using the following d
ynamic database parameter:
SQL> alter session set "_gby_hash_aggregation_enabled" = FALSE;
Thanks,
28-JAN-09 11:03:52 GMT
Email Update button has been pressed: Sending email to REMOVED
28-JAN-09 05:26:03 : CHANGES MADE VIA MetaLink
NOT YET FORWARDED TO OUR INTERNAL SYSTEMS :
New info :
Hello REMOVED,
"Your developers should know whether this parameter should have an effect on your system or not, please try to reproduce the problem on a test environment first and try to see if the parameter should stop and whether it will affect anything else."
Quite frankly I'm shocked. The developers here didn't develop the code for the Oracle Server. The bug, as you said, is an Oracle bug, how would developers who develop a product that uses Oracle know if a bug fix sanctioned by Oracle - a hidden parameter for an unpulished bug - impacts their product?
Please ensure that this SR is dealt with by one of your seniors.
I shall be posting the details of the SR on OTN.
Was I being harsh? Should the developers of a product that uses the Oracle Server know about the impact of a hidden parameter?
Would love to hear your opinions.

Your developers should know whether this parameter should have an effect on your system or notYes they will know the side effects had they been working with Oracle as developers for last 10 years or so and have now joined your company recently (and then developed the entire application in matter of days to hit the bug).
And I don't think you are being harsh here.

Smart update / My Oracle Support authentication & MD2withRSA is disabled

Greetings,
We just installed OEM 11g R1 which uses WebLogic 10.3.2.0 using jdk1.6.0_20. We did an all in one install, i.e. 11g DB, WebLogic and OEM 11g R1 on the same OEL 5U5 x86-64 machine and OEM 11g R1 is up and running. The environment is not stable and I was informed that WebLogic must be update with patch WDJ7 using the smart update program, i.e. http://download.oracle.com/docs/cd/E15523_01/doc.1111/e14143/quickrefax.htm.
When we try to authenticate to My Oracle Support with the smart update GUI we receive an error message "Unable to verify your status" and in the logs we see
"javax.xml.rpc.ServiceException: Error processing WSDL document:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: algorithm check failed: MD2withRSA is disabled"
We found a similar post smart update not connecting to my oracle support that said an uninstall and reinstalled of WebLogic with a different JDK solved the smart update / My Oracle Support error.
smart update not connecting to my oracle support
Also:
http://72.5.124.102/thread.jspa?messageID=10933260#10933260
http://forums.sun.com/thread.jspa?threadID=5435040
Could you please help us with a solution to patch WebLogic 10.3.2.0 using the smart update program with ? I'm not sure if uninstalling WebLogic and reinstalling WebLogic with a different JDK will break our OEM installation. Suggestions?
Thank you in advance for your support!
Respectfully,
Roddy

Hi,
Do u hav a supporting license, If so there is a back door solution for this. Contact the oracle support and the them for patch "WDJ7". Copy the path of this .jar in your commonenv.sh file under +"WEBLOGIC_CLASSPATH"+.
Restart the server and the patches would be installed.
regards,
Zeno

Oracle support of mixed environment

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