Oracle support training
hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
LIVE WEBCASTS
Webcast Product Line Language US Eastern Central Europe Singapore Register
EBS - Maintenance Wizard Applications English Nov 08, 10:00 AM Nov 08, 04:00 PM Nov 08, 11:00 PM Register
Nov 13, 11:00 AM Nov 13, 05:00 PM Nov 14, 12:00 AM Register
Nov 14, 09:00 PM Nov 15, 03:00 AM Nov 15, 10:00 AM Register
Nov 22, 04:00 AM Nov 22, 10:00 AM Nov 22, 05:00 PM Register
EBS - Patch Wizard Applications English Nov 21, 09:00 PM Nov 22, 03:00 AM Nov 22, 10:00 AM Register
EBS - Support Diagnostics Tools Applications English Nov 14, 10:00 AM Nov 14, 04:00 PM Nov 14, 11:00 PM Register
Nov 28, 04:00 AM Nov 28, 10:00 AM Nov 28, 05:00 PM Register
Get Proactive Resolve - Answers Generic All English Nov 27, 09:00 PM Nov 28, 03:00 AM Nov 28, 10:00 AM Register
French Nov 28, 05:00 AM Nov 28, 11:00 AM Nov 28, 06:00 PM Register
Portuguese Nov 29, 12:00 PM Nov 29, 06:00 PM Nov 30, 01:00 AM Register
Spanish Nov 28, 10:00 AM Nov 28, 04:00 PM Nov 28, 11:00 PM Register
MOS - Communities All English Nov 07, 09:00 PM Nov 08, 03:00 AM Nov 08, 10:00 AM Register
MOS - Configuration Manager All English Nov 13, 01:00 PM Nov 13, 07:00 PM Nov 14, 02:00 AM Register
Nov 19, 04:00 AM Nov 19, 10:00 AM Nov 19, 05:00 PM Register
French Nov 19, 05:00 AM Nov 19, 11:00 AM Nov 19, 06:00 PM Register
Portuguese Nov 14, 12:00 PM Nov 14, 06:00 PM Nov 15, 01:00 AM Register
MOS - Configuration Manager - Install Process All English Nov 21, 04:00 AM Nov 21, 10:00 AM Nov 21, 05:00 PM Register
My Oracle Support Basics All English Nov 6,
11:00 AM Nov 6,
05:00 PM Nov 7,
12:00 AM Register
Nov 12, 11:00 AM Nov 12, 05:00 PM Nov 13, 12:00 AM Register
Nov 27, 11:00 AM Nov 27, 05:00 PM Nov 28, 12:00 AM Register
Portuguese Nov 08, 12:00 PM Nov 08, 06:00 PM Nov 09, 01:00 AM Register
Spanish Nov 27, 10:00 AM Nov 27, 04:00 PM Nov 27, 11:00 PM Register
PSFT - Change Impact Analyzer Peoplesoft Enterprise English Nov 22, 10:00 AM Nov 22, 04:00 PM Nov 22, 11:00 PM Register
Support Best Practices (formerly WEWS) All English Nov 14, 04:30 AM Nov 14, 10:30 AM Nov 14, 05:30 PM Register
Nov 14, 11:00 AM Nov 14, 05:00 PM Nov 15, 12:00 AM Register
Nov 15, 08:30 AM Nov 15, 02:30 PM Nov 15, 09:30 PM Register
Nov 20, 04:00 AM Nov 20, 10:00 AM Nov 20, 05:00 PM Register
Nov 21, 08:30 AM Nov 21, 02:30 PM Nov 21, 09:30 PM Register
Nov 21, 11:00 AM Nov 21, 05:00 PM Nov 22, 12:00 AM Register
Nov 28, 11:00 AM Nov 28, 05:00 PM Nov 29, 12:00 AM Register
French Nov 13, 05:00 AM Nov 13, 11:00 AM Nov 13, 06:00 PM Register
Italian Nov 20, 05:00 AM Nov 20, 11:00 AM Nov 20, 06:00 PM Register
Portuguese Nov 07, 12:00 PM Nov 07, 06:00 PM Nov 08, 01:00 AM Register
Spanish Nov 26, 10:00 AM Nov 26, 04:00 PM Nov 26, 11:00 PM Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxxx for the rest of available recordings.
Topic Target Audience Language Play
Premier Support Entitlement New All Customers English Play
Lifetime Support Policy New All Customers English Play
Mobile My Oracle Support New All Customers English Play
My Oracle Support Overview New All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization New All Customers English Play
PowerViews New All Customers English Play
Service Request Create & Update New All Customers English Play
Service Request Management Best Practices New All Customers English Play
Knowledge Searching and Browsing New All Customers English Play
Customer User Administration New All Customers English Play
My Oracle Support Community New All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching New All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
many thanks
what about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic Target Audience Language Play
Premier Support Entitlement New All Customers English Play
Lifetime Support Policy New All Customers English Play
Mobile My Oracle Support New All Customers English Play
My Oracle Support Overview New All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization New All Customers English Play
PowerViews New All Customers English Play
Service Request Create & Update New All Customers English Play
Service Request Management Best Practices New All Customers English Play
Knowledge Searching and Browsing New All Customers English Play
Customer User Administration New All Customers English Play
My Oracle Support Community New All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching New All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it
Similar Messages
-
Does Oracle support downlaods?
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry.Let me try that again...
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry. I'm not the normal moderator of the OTN forum (I guess I'm the
abnormal one), but I was curious too and I went to the download
and grabbed the license agreement. If you want to comment, send
email to [email protected]
Check out the bold section.
ORACLE TECHNOLOGY NETWORK DEVELOPMENT LICENSE AGREEMENT
"We," "us," and "our" refers to Oracle Corporation. "You"
and "your" refers to the individual or entity that has ordered
the programs from Oracle. "Programs" refers to the software
product which you have ordered and program
documentation. "License" refers to your right to use the
programs under the terms of this agreement. This agreement is
governed by the substantive and procedural laws of California.
You and Oracle agree to submit to the exclusive jurisdiction of,
and venue in, the courts of California in any dispute relating
to this agreement.
We are willing to license the programs to you only upon the
condition that you accept all of the terms contained in this
agreement. Read the terms carefully and select the "Accept"
button at the bottom of the page to confirm your acceptance. If
you are not willing to be bound by these terms, select the "Do
Not Accept" button and the registration process will not
continue.
License Rights
We grant you a nonexclusive, nontransferable limited license to
use the programs only for purposes of developing and prototyping
your applications that operate with the programs, and not for
any other purpose. If you want to use the programs for any
purpose other than as permitted under this agreement you must
contact us, or an Oracle reseller, to obtain the appropriate
license. We may audit your use of the programs. Program
documentation is either shipped with the programs, or
documentation may accessed online at http://otn.oracle.com/docs.
Ownership and Restrictions
We retain all ownership and intellectual property rights in the
programs. The programs may be installed on one computer only,
and used by one person in the operating environment identified
by us. You may make one copy of the programs for backup purposes.
You may not:
use the programs for your own internal data processing or for
any commercial or production purposes, or use the programs for
any purpose except the development and prototyping of your
applications that operate with the programs;
remove or modify any program markings or any notice of our
proprietary rights;
make the programs available in any manner to any third party for
use in the third party's business operations;
use the programs to provide third party training;
assign this agreement or give or transfer the programs or an
interest in them to another individual or entity;
cause or permit reverse engineering or decompilation of the
programs;
disclose results of any program benchmark tests without our
prior consent; or,
use any Oracle name, trademark or logo.
Export
You agree that U.S. export control laws and other applicable
export and import laws govern your use of the programs,
including technical data. You agree that neither the programs
nor any direct product thereof will be exported, directly, or
indirectly, in violation of these laws, or will be used for any
purpose prohibited by these laws including, without limitation,
nuclear, chemical, or biological weapons proliferation.
Disclaimer of Warranty and Exclusive Remedies
THE PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
WE FURTHER DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS
OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF
WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR
ENTIRE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED
ONE THOUSAND DOLLARS (U.S. $1,000).
Trial Programs Included With Orders
We may include additional programs with an order which may be
used for trial purposes only. You will have 30 days from the
delivery date to evaluate these programs. Any use of these
programs after the 30 day trial period requires you to obtain
the applicable license. Programs licensed for trial purposes are
provided "as is" and we do not provide technical support or any
warranties for these programs.
No Technical Support
Our technical support organization will not provide technical
support, phone support, or updates to you for the programs
licensed under this agreement.
End of Agreement
You may terminate this agreement by destroying all copies of the
programs. We have the right to terminate your right to use the
programs if you fail to comply with any of the terms of this
agreement, in which case you shall destroy all copies of the
programs.
Relationship Between the Parties
The relationship between you and us is that of
licensee/licensor. Neither party will represent that it has any
authority to assume or create any obligation, express or
implied, on behalf of the other party, nor to represent the
other party as agent, employee, franchisee, or in any other
capacity. Nothing in this agreement shall be construed to limit
either party's right to independently develop or distribute
software that is functionally similar to the other party's
products, so long as proprietary information of the other party
is not included in such software.
Restricted Rights
Use, duplication or disclosure by the United States government
is subject to the restrictions as set forth in the Rights in
Technical Data and Computer Software Clauses in DFARS 252.227-
7013(c)(1)(ii) and FAR 52.227-19(c)(2) as applicable. The
manufacturer is Oracle Corporation, 500 Oracle Parkway, Redwood
City, California 94065, U.S.A.
Open Source
"Open Source" software -- software available without charge for
use, modification and distribution -- is often licensed under
terms that require the user to make the user's modifications to
the Open Source software or any software that the
user 'combines' with the Open Source software freely available
in source code form. If you use Open Source software in
conjunction with the programs, you must ensure that your use
does not: (i) create, or purport to create, obligations of us
with respect to the Oracle programs; or (ii) grant, or purport
to grant, to any third party any rights to or immunities under
our intellectual property or proprietary rights in the Oracle
programs. For example, you may not develop a software program
using an Oracle program and an Open Source program where such
use results in a program file(s) that contains code from both
the Oracle program and the Open Source program (including
without limitation libraries) if the Open Source program is
licensed under a license that requires any "modifications" be
made freely available. You also may not combine the Oracle
program with programs licensed under the GNU General Public
License ("GPL") in any manner that could cause, or could be
interpreted or asserted to cause, the Oracle program or any
modifications thereto to become subject to the terms of the GPL.
Entire Agreement
You agree that this agreement is the complete agreement for the
programs and licenses, and this agreement supersedes all prior
or contemporaneous agreements or representations. If any term of
this agreement is found to be invalid or unenforceable, the
remaining provisions will remain effective. -
Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?
Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said. -
How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)
****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps. -
Error message for calling oracle support
Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayakVery limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly -
How do I add a new Support Identifier to My Oracle Support?
I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
DawnHello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella -
There is an Oracle Certified Trainer program?
Hi all,
Can anyone tell me if there is an Oracle Certified Trainer program, in the same way as the Microsoft MCT (Microsoft Certified Trainer)? If the answer is yes, how to achieve it? I´m already OCP (Java Programmer I/II). Can an OCP teaches
Who can get access the official PDF materials for the trainings (Instructor-Led Courses)? Can the trainer download it or the Learning Partner Center only?
An Certified Professional (OCP) can minister Official Oracle Training or is there any special requirement?
Thanks in advance!compile-single:
run-single:
java.lang.NullPointerException
at java.awt.Container.addImpl(Container.java:621)
at java.awt.Container.add(Container.java:307)
at calculator1.calculator1.<init>(calculator1.java:31)
at calculator1.calculator1.main(calculator1.java:48)
Exception in thread "main"
Java Result: 1
BUILD SUCCESSFUL (total time: 7 seconds)
package calculator;
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
public class calculator1 extends JFrame {
JLabel welcome;
JLabel value1;
JTextField value1text;
JLabel value2;
JTextField value2text;
JTextField result;
JButton addition;
JButton subtract;
JButton multiply;
JButton divide;
JLabel operation;
JLabel equals;
public calculator1() {
super("Calculator");
setSize(600, 400);
setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
FlowLayout flow = new FlowLayout(FlowLayout.CENTER);
getContentPane().setLayout(flow);
getContentPane().add(value1);
getContentPane().add(value1text);
getContentPane().add(operation);
getContentPane().add(value2);
getContentPane().add(value2text);
setVisible(true);
public static void main(String args[]) {
try {
UIManager.setLookAndFeel(
UIManager.getSystemLookAndFeelClassName());
} catch (Exception e) { }
new calculator1();
calculator1 window = new calculator1();
window.setTitle("Input Two Values Calculator");
window.pack();
window.show();
} -
Selling on Oracle support services
Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations -
Why is Oracle support of such incredibly poor quality?
A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st CenturyOn the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts. -
Oracle iLearning Training Material
The Loading Oracle iLearning Training Material (INS50014) document states:
"Four online, self-paced courses will be made available on Metalink (http://metalink.oracle.com), Note ID# 285000.1. A description of each course is supplied below to help you determine which courses will be most beneficial to your users. Each file adheres to the SCORM 1.2 specification, which is a standard e-learning format for transporting data between learning management systems.
Administering your Oracle iLearning Community (Administering_Your_Learning_Community.zip):
A self-paced, web-based course providing information on performing site and user administration tasks. The course guides you through managing your site, setting up users and user groups, and working with roles and permissions. You also learn to work with notifications and use reports.
Working with Content in Oracle iLearning (Working_with_Content.zip ):
A self-paced, web-based course providing information for content assemblers and administrators on building, offering and maintaining your content structures. The course guides you through designing and assembling reusable content objects, managing the content infrastructure, creating offerings, and enabling learner collaboration.
Working with Assessments (Working_with_Assessments.zip):
A self-paced, web-based course providing information on building and managing assessment tests and evaluations in Oracle iLearning. The course includes an overview of the assessment engine, building test item banks, assembling tests and offering tests to learners.
Learner Demonstration (Learner_Demonstration.zip):
This course is a demonstration from a learner perspective on how to use Oracle iLearning. Topics include logging in, search and browse, and using the Oracle iLearning player."
I did a search for these on Metalink but came up empty. Do these exist?When searching on Metalink, use the Advanced search and enter the Note number 285000.1. The note that is retrieved contains a link to a zip file containing the courses that you can download.
Regards
Mark -
How far does Oracle Support extend?
Hi,
I have a problem determining how far I am covered by oracle support in a particular circumstance. I intend to use the DMBS_LDAP package to connect to a CAS authentication server.
1. Am I covered by Oracle Support in this scenario?
2. If I am covered, to what extent?/what cover will be provided?
Thanks,
JIMJIM wrote:
Justin and Billy, from what you have implied. Oracle will support their services to the nth degree, providing there is proof of bug.
Obviously the do not support third party tools. However, Oracle will not refuse support on the issue if I am connecting to a non-oracle product, such as in the scenario I described.Almost. You also need to show that the bug in the Oracle s/w is not caused by a "3rd party" s/w or unsupported/non-certified configuration combinations.
For example, last time I looked Oracle 11.2.x RAC was not certified for VMware. It is certified for OL5.x. So what happens regarding support when you run into a RAC error on OL5.x in a VMware VM? Had this discussion with an Oracle VP last year and he said along the lines of that support will be willing to assist, to the extent of certified o/s support, running on VMware - but should they suspect that virtualisation is the cause (or part of the problem), then one cannot expect support.
So in your case - if you do a DBMS_LDAP search and that crash and burn, Oracle will support that if it is a bug. However if you tried a funky method outside the LDAP specs against a proprietary half-baked implementation of LDAP, then you are on your own.
Anyway, that is my understanding of the issue...
FWIW, been using DBMS_LDAP for some years now against Microsoft Active Directory (authentication and SSO integration, and dealing with escalations and so on that needs organigram data) - no issues. DBMS_LDAP works fine against AD in our case. -
Problems Logging Into OTN/My Oracle Support
Yesterday everything was fine. Today when I log in with my preferred account through my company I am unable to log in but used an old personal account to get in. I am also unable to log into My Oracle Support with my company account. Since I can't get into support, how do I get someone to assist me with my problem. I requested a password reset hours ago and have not received an email yet. I do not have access to my personal email associated with this account at work.
Per a rep from MOSC -
"[You] either need to contact the HUB or need to raise a non-technical SR. Usually in this case it’s one of two issues, their support contract has expired and the customer has not renewed it yet or the administrator doesn’t have this person set up for access. (The administrator would be the customer user responsible for controlling access on the customer side to support services)." -
Do you recommend me "Learning Oracle 11g Training DVD - Tutorial Video"?
Hi
I found on Amazon "Learning Oracle 11g Training DVD - Tutorial Video by InfiniteSkills". Is it worth it? There are no Amazon reviews :-(
Do you use other video training? What do you recommend me?I don't know if the video is any good, but Lewis Cunningham is a reasonably well-known authority on Oracle. He talks about the release of the video in his blog, gives a table of contents and a link to some samples:
http://it.toolbox.com/blogs/oracle-guide/new-dvd-training-learning-oracle-11g-50929 -
My Oracle Support documents print with text cut off on the right margin
Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?
Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?
-
Error saving Data Source Properties. - Base Exception. Call Oracle Support
Hi,
Oracle Application Server 10g Release 2 (10.1.2).
I tried to create new Datasource using OEM Console but it throws error as following :
Error saving Data Source Properties. - Base Exception: The Entity et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; already exists in the repository. Resolution: If possible, remove et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; . Call Oracle Support.
May I know how to resolve this please ?
Thank you.
J.Hi ,
Write following code in your UDF
String Query = " ";
Channel channel = null;
DataBaseAccessor accessor = null;
DataBaseResult resultSet = null;
Query = <your query>;
try{
channel =LookupService.getChannel(<comm channel name>,< business system>);
accessor = LookupService.getDataBaseAccessor(channel);
resultSet = accessor.execute(Query);
if(!(resultSet.equals(null)))
Iterator rows = resultSet.getRows();
if (rows.hasNext()) {
Map rowMap = (Map)rows.next();
<your variable>.add(rowMap.get(<db field name>)+ "");
catch(Exception ex)
result.addValue(ex.getMessage());
finally
try
if (accessor!=null) accessor.close();
catch(Exception e)
result.addValue(e.getMessage());
Thanks ,
Suvarna
Pls award pts if it helps .
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