Oracle support & VMware

We've a customer that wants to run Oracle DB and Oracle WebLogic server that are virtualized using VMware.
The customer is under the impression that Oracle support terms don't allow this.
Based on a web search I just did this doesn't seem correct.
What is Oracle's current support policy for these products on VMware? Are Oracle DB and Oracle WL server supported on VMware?
Can you refer to an official policy document?
marko

You could read the following MOS note :
Support Position for Oracle Products Running on VMWare Virtualized Environments ID 249212.1+
Briefly, none of the Oracle products are currently supported on VMWare. If you have an issue, you first may have to reproduce it in a non-VMWare environment (in a supported env.) before raising a SR.
Nicolas.

Similar Messages

Does Oracle Support Running Oracle 10 Database on VMware ?

hi experts,
I have 10g Enterprise on a Windows 64-bit Enterprise platform.
I know this is a recurring question - whether or not Oracle really supports customers that run Oracle databases in a VMWare environment.
I found a document on My Oracle Support/metalink that is dated 2007. It says VMWare is not supported.
But I think the situation may have changed since 2007.
So can anyone point me to a document that shows whether Oracle does/does not support running Oracle databases on VMware - not Oracle's VMware product but VMWare, inc. ?
Thanks for any current information. John

Hans Forbrich wrote:
1) Oracle has their own virtualization solution;
2) VMWare is a brand, not a product. Your question is best asked in context of a product;
3) Oracle will provide you with support as long as you can reproduce the problem in a non-VM environment.
That last means - it is up to you to prove that the problem is not related to VMWare environment.I have never seen any scenario where Oracle demands you to prove that the problem is not related to VMware.
If its their suggested solution does not work, and they think i should, they want you to migrate it to a physical machine and test there, however this has never happend, at least not for us. We have around 100 databases in VMware, and the common talk (even from Oracle people that visits us) is that the document is only there IF THERE BY SOME CHANCE IN THE WORLD WOULD COME TO A PROBLEM FOR A COMPANY, WHERE VMWARE IS THE PROBLEM, AND ORACLE CANT HELP, they have to have a get-out clause in terms of support against VMware.

How far does Oracle Support extend?

Hi,
I have a problem determining how far I am covered by oracle support in a particular circumstance. I intend to use the DMBS_LDAP package to connect to a CAS authentication server.
1. Am I covered by Oracle Support in this scenario?
2. If I am covered, to what extent?/what cover will be provided?
Thanks,
JIM

JIM wrote:
Justin and Billy, from what you have implied. Oracle will support their services to the nth degree, providing there is proof of bug.
Obviously the do not support third party tools. However, Oracle will not refuse support on the issue if I am connecting to a non-oracle product, such as in the scenario I described.Almost. You also need to show that the bug in the Oracle s/w is not caused by a "3rd party" s/w or unsupported/non-certified configuration combinations.
For example, last time I looked Oracle 11.2.x RAC was not certified for VMware. It is certified for OL5.x. So what happens regarding support when you run into a RAC error on OL5.x in a VMware VM? Had this discussion with an Oracle VP last year and he said along the lines of that support will be willing to assist, to the extent of certified o/s support, running on VMware - but should they suspect that virtualisation is the cause (or part of the problem), then one cannot expect support.
So in your case - if you do a DBMS_LDAP search and that crash and burn, Oracle will support that if it is a bug. However if you tried a funky method outside the LDAP specs against a proprietary half-baked implementation of LDAP, then you are on your own.
Anyway, that is my understanding of the issue...
FWIW, been using DBMS_LDAP for some years now against Microsoft Active Directory (authentication and SSO integration, and dealing with escalations and so on that needs organigram data) - no issues. DBMS_LDAP works fine against AD in our case.

Oracle Support for Virtual Sever

Is it supported to run Oracle databases on Linux virtual servers without using OVM. I have a Linux server(RHEL) which has been virtualized to 3 hosts using strictly virt-install . If I have Oracle issues on those virtual servers will Oracle support this ( we do have support license for Oracle) eventhough we didn't use OVM to create and maintain the virtual hosts.

Hi,
the policy should be the same as with VMWare or any other Virtualisation product on x86 (except Oracle VM and Solaris Containers). It is supported:
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=249212.1
But not certified (as with Oracle VM):
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=942852.1&h=Y
Sebastian

SAP Oracle Support for VM and Hyper V

Dear Friends,
We are planning to do Up gradation and implementation for below application with Oracle Database.
SAP ECC 6.0 additional application server
SAP Portal Development system
SAP Portal Quality system
SAP BI Development system
SAP BI Quality system
Documentation Server /SAP CONTENT SERVER 6.30
SAP Solution Manager 7.1 EHP1 Development System
SAP Solution Manager 7.1 EHP1 Quality System
Which virtualization is suitable for us.? Hyper v or VM
VM does not support from orcle,Still some customers are using.Is it advisable to us VM?
Hyper V supports sap with orcle?
Or can we install all application on 1 single Operating System?
Thanks a lot in Advance
Regards,
Snehal Patel

Thanx Deepak,
As per Note 1329848
All Oracle products (incl. Oracle Database 11.2.x, Oracle RAC 11.2.x, Oracle Client 11.2.x) certified to run on Windows Server 2008 R2 with Service Pack 1 or Windows Server 2012 are also certified to run on these Operating Systems when running as virtual machines under Windows Server 2012 with Hyper-V, whether used in a private cloud or public cloud (including Windows Azure) environment, subject to the exceptions and additional information identified below.
List of Microsoft Windows Server 2012 Hyper-V guest OSes includes:
Windows Server 2012
Windows Server 2008 R2 Service Pack 1
Oracle Linux 6.4
As 1173954 - Support of Oracle for VMWare
Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle databases on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.
Still Some Customers are using .Is it Advisable to use VM?
One more option proposed by partner:
All DEV/QAS servers for portal,BI,Solman on single server without any VM on Single is Advisable?
Regards,
Snehal Patel

Oracle 10g + VMware Workstation 6.5 = data block corruption?

I'm trying to run Oracle 10g on VMWare Workstation 6.5 (host and guest are windows 2003)
I've noticed a couple times that I easily get block corruptions and wonder if there are some settings to lower the risk.
Note this is a DEV machine, not a production machine.
I don't know if Oracle supports the set up but I'm sure many people are running Oracle in Vmware so I'm looking to those who have done so successfully.
Anyone know of special precautions in either Vmware or Oracle config to limit the risk on block corruption?
According to VMWare, ESX is a perfect platorm so maybe I should move from Workstation to ESX, maybe it has to do with Windows in VM and Linux would work better.
Anyone has some info on why Oracle has block corruption on VMware Workstation (windows/windows)?
Other people with positive/negative experience on VMWare Workstation (mention OS's and Oracle version please)
(before someone tells me it's not supported, also see these pages on vmware.com:
http://blogs.vmware.com/performance/2007/11/ten-reasons-why.html
http://blogs.vmware.com/oracle/2009/03/a-perspective-support-for-vmware-with-oracle.html)
Edited by: phmeert on Feb 26, 2010 4:27 PM

Well, it's indeed not for production, I use it for product demos and small development tasks, there is no critical data in my database but I wished I could run Oracle inside a VM on my laptop...
It works reasonably well (I even have run multiple VM's (Workstation) with Oracle insde on 1 laptop (4 GB Ram, Core Duo), but sooner or later it gives some problems. If there is any setting that can lower the risk would be great.
I was thinking of installing ORacle VM but apparently my laptop is not compatible with that (nor with ESX for that matter).
Anyone use plain Xen (which seems to support any processor) + Oracle on Linux ??
I can't install Oracle natively on the machine directly since I need the capabilities of a VM in respect of easy backup + I have many different applications and databases so depending on what I need to show, I just start a different VM
The VM provides the capabilities to move back to previous situation, exchaning demos with collegues, have multiple parallel copies with different configurations (depending on customer), etc...
... installing natively is too much of hassle, we used to swap hard disks but that's a pain when the hardware changes, at least with VMWare WS you can run it on pretty much any computer.
How do other people deal with this type of situation?? We have ESX on a hosted environment but internet access is not always available...
It seems stable enough to run my demos (I'm doing this for quite a while but the block corruption seems to happen sooner or later)
The problem is that I first need to get the demo installed without corruptions. Once it's installed I can just restart from that situation over and over again, but obviously I don't want to run the risk of having a disk corruption in the middle of a demo.

Using Oracle on VMWare server

A vendor is telling me I can not put their Oracle database on a VMWare server because it is only licensed for one CPU. I tried to explain I could set the VMWare session to only use one CPU but they said Oracle will not allow that. They have already proven it runs fine on VMWare but refuse to budge saying it is a dumb Oracle licensing requirement.
Is this really true? Is it OK to use a product utilizing an Oracle database licensed for a single CPU to run on a VMWare server if I restrict the session to use only one CPU?

user12715244 wrote:
A vendor is telling me I can not put their Oracle database on a VMWare server because it is only licensed for one CPU. I tried to explain I could set the VMWare session to only use one CPU but they said Oracle will not allow that. They have already proven it runs fine on VMWare but refuse to budge saying it is a dumb Oracle licensing requirement.
Is this really true? Is it OK to use a product utilizing an Oracle database licensed for a single CPU to run on a VMWare server if I restrict the session to use only one CPU?Aside from the support issue, I'm fascinated by the vendor dictating the oracle license requirements. I'm supposing here that this is some software vendor. Further, I'm supposing that since you refer to them as a "vendor" that you are the customer of said software. So, just who owns the Oracle license in question? If they are "vending" a software product that uses Oracle as the back-end database, and you (your company) have purchased said software product, I'd think that you would own the oracle license, and the vendor is in no position to tell you what you can and cannot do under the terms of that license.
But then I'm no attorney, and I don't know the full story here ...
I can tell you that I have had application vendors with no financial stake in any particular rdbms product tell me that Oracle will not perform with more than 5 concurrent connections. I've had vendors tell me that we had to host Oracle database on Windows because their application would only run on windows. In short, there are a lot of vendors out there hosting their apps on Oracle, but don't know **** about Oracle.
As for Oracle not being supported on VMware, if you read the MetaLink note stating their position (I don't have it handy) it really boils down to this: when resolving a problem on a VMware hosted database, Oracle will provide a solution appropriate to the guest OS. If that solution does not work, Oracle may require you to reproduce the problem on a non-VMware system. If the solution works on the non-VMware system, it is assumed the problem is due to VMware itself, and at that point Oracle support will cease. They will not provide support or patches for problems determined to be the result of VMware. I know plenty of shops that are running Oracle on VMware quite successfully.
Edited by: EdStevens on Mar 2, 2010 7:38 PM

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".

SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps.

Error message for calling oracle support

Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayak

Very limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations

Why is Oracle support of such incredibly poor quality?

A previous thread which was "LOCKED" because some one could not accept the feedback read:
"Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
Why is Oracle Support so bad and how can we pressure Oracle to improve their service?
Is this just my experience?"
My answers and suggestions are:
Oracle make billions of dollars each year, but their quality of support just seems to get worse and worse.
I agree
Why is Oracle Support so bad
because the feel they can get away with it. So far, it is working.
How can we pressure Oracle to improve their service?
Probably the only way is to use other database software wherever and whenever possible. Competition is increasing in the database space, there are options for many database applications.
Is this just my experience?
I don't think so. It is becoming common knowledge in the industry that Oracle has very poor support. Oracle is becoming the CA of the 21st Century

On the other hand, I elsewhere answered a similar assertion recently with:
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/fa9b4753bdced0ad/b02e32cde9390b6d?
http://groups.google.com/group/comp.databases.oracle/browse_thread/thread/a697e3130020283e/70e209cfaa01b2c2?
...My experience has been there are good groups and crappy groups in
Oracle support, and periodically they revamp everything to squish the
balloon around. Then we have to figure out how to work the system
again, whether it is figuring out what time of day to call or what
magic words to say...
Note the dates in the linked posts.

Problems Logging Into OTN/My Oracle Support

Yesterday everything was fine. Today when I log in with my preferred account through my company I am unable to log in but used an old personal account to get in. I am also unable to log into My Oracle Support with my company account. Since I can't get into support, how do I get someone to assist me with my problem. I requested a password reset hours ago and have not received an email yet. I do not have access to my personal email associated with this account at work.

Per a rep from MOSC -
"[You] either need to contact the HUB or need to raise a non-technical SR. Usually in this case it’s one of two issues, their support contract has expired and the customer has not renewed it yet or the administrator doesn’t have this person set up for access. (The administrator would be the customer user responsible for controlling access on the customer side to support services)."

My Oracle Support documents print with text cut off on the right margin

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Oracle support & VMware

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