Oracle WorkFlow not receiving responce from Notified Approver

Hi,
I have designed custom workflow for approval process in OM Oracle Apps. The workflow could able to send the notifications to the respective approver roles. And the approver getting notification and the 'APPROVED' the same, but the response is not reaching to the workflow engine I guess. When I go and check the workflow status for that order in OM the workflow process till the Notification sent, and it says notified to the assigned person. Even though approver approved the rest of the process not getting completed.
Please let me know what could be the issue, would appreciate your response as I could not move forward.
Thanks in Advance,
Jakki Reddy

hi Amit,
Please post the details of the application release, database version and OS.
The best start point is to get the number of one of those notifications and then run
sqlplus apps/<passwd> @$FND_TOP/sql/wfmlrdbg.sql <notif #>
It will generate a HTML file that you can check to see the details of the roles associated to the notification, as well as the notification attributes that are involved in the e-mail processing.
You may also check on the following :
- Setting Global Preferences of Oracle Workflow Admin Guide
- Query the wf_users and verify/check on the values of notification_preference column.
- Set Preferences of Oracle Applications User's Guide
please see
Workflow Mailer Not Sending Email Notification: java.net.MalformedURLException [ID 1116718.1]
NOTE:1184846.1 - Troubleshooting Inbound & Outbound Email Notifications
NOTE:1320509.1 - E-Business Suite: Oracle Workflow (WF) Product Information Center (PIC)
NOTE:421245.1 - E-Business Suite Diagnostics References for R12
Please check below thread and note:
Notification Mailers Unavailable
Also check:
Oracle® Workfow Administrator ’ s Guide
http://download.oracle.com/docs/cd/B19306_01/workflow.102/b15852.pdf
Oracle Workflow Developer's Guide
http://download.oracle.com/docs/cd/B19306_01/workflow.102/b15853/T361836T362168.htm
Workflow Configuration and Troubleshoot
Workflow Configuration and Troubleshoot
Re: Workflow setup Questions
;) AppsMAsti :)
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