Orange Broadband light on HH3 but Green DSL light ...

I lost both my phone line and broadband on Monday morning, after about 10 minutes the phone line started working again but the Infinity stayed down.
All the lights on the Openreach modem are Green [Power/Dsl/Lan1] but the Broadband light on the Home Hub is flashing Orange.
I logged a fault with BT and they got me to reset all equipment, check cabling etc etc
Still the same and still unable to access the internet.
A new HH3 was sent to me, but when I fitted it, the same problem existied, but this time the Broadband light on the hub was solid Orange.
BT have now arranged for an engineer to visit on Friday 14th Dec
Infinity has been in and working for about 3 months now.
Has anyone come across this fault before, and my question is, if the hub isn't at fault, could this be an authentication issue that could be resolved remotely with out having to wait another 2 days for the engineers visit.
Thank you
Dave

You will be able to find answers on this thread, http://community.bt.com/t5/BT-Infinity/BT-INFINITY-ORANGE-LIGHT-ISSUE/td-p/711160/page/2
Hope it helps!
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Similar Messages

Flashing Orange Broadband light for days at a time...

Hi Guys,
Been having a problem with broadband connection for past couple of months.Seems to be fine for a few days and then orange light starts flashing on hub.Usually turns blue again within a couple of hours but sometimes is out for several days.I have a very long 9km phoneline and the speed is only 0.5Mb at best but it has been consistent for 4 years.I'm worried that maybe the line has deteriorated a little more and thats the reason for the drop outs. The hub is currently connected in the test socket with all upstairs phone extensions disconnected.I've have 2 hubs and have tried both with different filters and get the same problem so i think it must be a line issue.Any help and advice would be appreciated.
Currently writing this via a mobile broadband connection because the hub as been out for 2 days.

The issue for me isn't the speed although it is snail speed by todays standards.The range of speeds i usually get is between 0.25 and 0.5 Mbps,it's always faster in cooler weather in the winter and seems to slow during periods of hot weather.Maybe the line expands a little when it's warmer,i'm not sure.The 288Kbps is normal for my connection.I've noticed that sometimes just before the connection drops,the downstream noise margin drops to around 1db which then drops out the connection.
It's been connected for around 4 hours now and stats seem pretty stable.
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 03:57:41
Downstream:
288 Kbps
Upstream:
352 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 6.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
13.9 dBm / 12.3 dBm
FEC Events (Down/Up):
2950 / 53
CRC Events (Down/Up):
2 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3 / 1
Error Seconds (Local/Remote):
0 / 0

Gree DSL light/Orange Hub light

Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Ben

bmastevens wrote:
Hi,
I have had an orange broadband light on my homehub and a green dsl light on my openreach modem for about 3 weeks now. BT seem unable to fix ti, or tell me when they will fix it.
What could be causing the above combination of lights?
What does a green DSL light on the openreach modem actually mean?
Thanks
Ben
Did you contact the mods as suggested in your main problem in your other post.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

The Flashing Orange Power Light Of Doom! [HH3]

I've had no internet service for a week now, on Infinity 2 with HH3.
All lights on the white modem are green, the hub won't even start, just goes to a steady orange, then after about 15 seconds, a continuously flashing orange power light, and stays there. The other lights are dark. Power cycle doesn't work, holding down the reset button doesn't even reset it.
After lengthy "troubleshooting" on the phone with India, I received a replacement HH3 yesterday, plugged it all in and got all blue lights for all of 3 seconds and then - wham - reset to flashing orange light, which now stays there no matter what I do. The issue was escalated to "Tier 1 support" by India yesterday, but heard nothing.
No service problems reported in my area according to the BT website, but India seemed adamant that it was a network issue (after being adamant that it was a faulty hub earlier in the week...).
This is getting very frustrating now, anyone have any idea what could be causing this ??! I really just want an engineer to come out but India wouldn't arrange that.

It should be quite easy to prove by bypassing the hub and connecting the modem to the PC, then setting up a broadband PPPOE connection.
Here's some instructions provided by Rygg
try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
1: Remove the homehub from the modem
2: Connect your pc/laptop into the modem using LAN1 port
3: Open network and sharing centre on windows and click set up a new connection or network
4: Connect to the Internet (the top option) then click make a new connection Broadband PPPoE
5: Username [email protected] and the password as anything you want
6: connect, if it cannot connect, just keep pressing try again if this happens and it will eventually connect.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Self install Uverse Internet red blinking broadband light

I've been trying to setup my new Uverse internet service since my activation date (7/21 after 2pm) and the broadband light will not go solid green. I've tried all of the troubleshooting steps I could find and still nothing.

Hi ,
I am sorry about the issues you are having installing your service, but I will be glad to help. Try testing on the other phone jacks in your house. It can take a few minutes for it to sync up, but it should take less than 1 minute for it to start blinking green. I will also send you a private message to look into this issue further.
-ATTU-verseCare

Weird: Orange charging light stays on

I have noticed in the last couple of days that the orange charging light was coming on more frequently than usual. It was on last night and is still on today. Any ideas what could be wrong?
Battery Information:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 3015
Remaining Capacity (mAh): 3014
Amperage (mA): 0
Voltage (mV): 12374
Cycle Count: 26
AC Charger Information:
AC Charger (Watts): 50
Connected: Yes
Charging: No
Coconut battery says that the current battery charge is 3013 mAh, the maximum battery charge is 3015 mAh, and it is at 99%. The current battery capacity is 3015 mAh, the original battery capacity was 4200 mAh, and it is at 71%. The battery-loadcycles are 26, the age of my Mac is 59 months, the charger is connected, and the battery is not charging.

Update to my post: I decided to unplug the adaptor/charger and let the battery discharge to 93%. I then plugged it in again and after charging the battery to 100%, the orange charging light went off like it is supposed to. So all seems well for now but I still have no idea what was causing the light to stay orange and not switch to green or to come on frequently. I only hope the adaptor is not going bad. BTW, for those who search the postings for answers to their problems before submitting a question, I called the light orange while others have called it amber.

42 hours and counting (orange blinking light)

I see this topic posted all over this forum but no real solution yet (yes I disconnected and re-connected it, but did not work, still blinking). Is Apple monitoring this forum or doing anything about this? Is there a patch or something?

Guess I'll charge it for 24-48hr periods, I timed it
on the charger for the 4hrs it says it takes, I took
it out and it lasted about 20 minuts then died.
Why does Apple advertise the light is supoosed to
turn green or charge in 4 hrs when it dosnt?
This is my first iPod, needless to say I wont be
buying anymore Apple products if this the sorta
wishy-washy tech-no crap there making. Funny, we can
put people on the moon but we cant get a simple
portable MP3 player to work right.
Aside from the fact that the last moon landing was 34+ years ago and that we had no plans, then, of actually building a MoonBase ... is the orange status light now steady instead of blinking?

Connecting HDD to Airport Extreme causes orange death light...

I am in a small office network with mix of pc and mac (7 pc's, 1 iMac, 1 wireless iMac, and 3 wireless macbook pro's). Internet connection comes into building directly to airport. Airport then feeds a couple of systems directly and a Dlink 24port ethernet switch which connects all other hardwired network connections.
I just purchased a Seagate Freeagent Desk 1.5TB external USB2 drive to be used as a network storage drive (not with time machine just grabbing and dumping files for interoffice sharing). Removed preloaded software and formatted fat32. Disk will be mounted and recognized when connected to any mac directly. When connected to the usb port on the airport extreme it begins to initialize and then bombs. Airport gives the orange death light and there is no connectivity to the router for all (ie internet connection, etc.) When you unglug the HDD the router reboots and then goes back to green light of peacefulness. What am I missing? Setting? Order of connection? Not hitting it hard enough on the ground with a large 10lb sledge hammer? Help me out...

you may need to restart the AEBSn with the drive plugged in.
since it might have been long since the AEBSn was restarted and anything else attached to it.
or a restore to factory settings...
i know not the best you want to hear, it should just work.
make sure all the AEBSn updates are there...etcetc
i was having this problem the past month or so and it started working again flawlessly after a few restarts.

Yellow broadband light then no internet

Hi there. Can someone please help me. For the last couple of weeks the yellow broadband light will come on on my home hub, then on my laptop it will disconnect me off the internet with the computer screen saying the yellow light is on unable to connect. It seems to happen the same time on the evening whenever we are on the computer and if this doesnt happen it seems that the internet will run slow for a short period of time then the speeds will return to normal.
When the yellow light sign comes up on our computer screen we have to close the page then open the internet again and then it seems to be working again.
I read somewhere about the 10 training period what is this? When did it start? How long does it go on for? and come this be what the problem is?
I am on the old home hub been with bt broadband a year and a half, it comes off the asdl. I am not able to have bt infinity yet. Can somebody please help its driving us crazy. I reset everything, checked connections and its still the same.

10 training period starts from when you are activated with BT and runs for 10 days, If you could post your hubs stats and BT speed test results, we might be able to offer help. However if you are in this 10 days, its very unlikely BT will want to know until this period has passed!
To
post the full stats from your router
For homehub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run Bt speed tester and post the results from http://speedtester.bt.com/
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Broadband light blue, can get connection between d...

ADDED ADSL SETTINGS TO END OF THIS EMAIL
Please Help - getting desperate !!!
I have a BT Home Hub 3 and use wireless connectivity to communicate to the following devices -
MacBook Pro
Windows Laptop (used rarely)
iPad
Wireless printer
I intermittently experience a problem where, although my broadband light on the Home Hub was blue and I could get connection from my laptop/ipad to the Home Hub (i.e. on the MAC I can see the BT Home Hub on my Airport indicator and its a bona-fidae connection), there was no internet connectivity. This was an intermittent problem - some days I could surf fine, other days I couldn't get any internet connectivity. Also it is device agnostic - i.e. when the problem occurs it effects all my devices, when it is not evident all my devices work.
I went through the customer support helpline in september and the intermittent problem could not be solved. An engineer came out and replaced my Home Hub in September and things seemed to improve until December when the problem re-occurred and I was sent another new home Hub 3. This didn't solve the issue and at present I would say that 2 to 3 days a week I (randomly) get no internet connectivity.
Throughout the course of investigations several things have been tried with the customer support folks - these include -
Line checks - these confirmed broadband connectivity to the house was mostly fine
frequent resetting of the Home Hub
re-configuration of the Home Hub <-> device channel number. This was done several times and with different 'departments' in BT Support - e.g. once I got connected through to the 'MAC OS' folks who recommended use of channels 5,7 for Macs.
repositioning my devices to make them closer to the Home Hub (no difference as the home hub is very close to where I work in the house anyway)
switching on/off my Plasma TV!! (no difference)
on occasion these things have brought internet connectivity back on-line, but the intermittent problem invariably comes back.
This has become a real pain and its becoming impossible to do any planned work from my home office - any assistance greatly appreciated
ADSL SETTINGS AT the moment ---
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:10:50
Downstream:
7.813 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 29.0 dB
Line attenuation (Down/Up):
35.0 dB / 19.0 dB
Output power (Down/Up):
19.9 dBm / 12.7 dBm
FEC Events (Down/Up):
38825 / 0
CRC Events (Down/Up):
3 / 1

liammcquillan33 wrote:
Hi -
not sure why you have moved this into 'Wireless' - I'm not sure its a wireless problem. Can you move it back
You said
"I have a BT Home Hub 3 and use wireless connectivity to communicate to the following devices -"
There is nothing wrong with your ADSL connection statistics.
Try connecting to the home hub using an Ethernet cable to your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Constant Red Broadband Light

I have a problem with my broadband.
On the 15th October I rang BT and requested my connection to be
transferred to my new property on the 28th October. I then received an
email stating that connection would be made on the 5th November.
I then rang BT again stating that this date was incorrect and the
changeover date should be the 28th October and immediately received an
email confirming this new date.
On the 28th I moved into the new property and the broadband was
working fine. The 5th of November arrived and the broadband stopped
working (going from a blue power light, a blue broadband light and a
blue wireless light to blue power, red broadband & blue wireless).
Since the 5th I have had 3 engineers come to my property, all of
which have found no faults at the property (including the router) and
almost daily calls from India but I still have no connection.
I would appreciate your help immensely! Any thoughts?
Solved!
Go to Solution.

Hi TerryTeo,
Thanks for the post and welcome to the forum.
A red broadband light usually indicates a problem with authentication. Can I get you to check what details you are using within the hub manager?
Open a web-browser and type http://api.home or http://192.168.1.254 in the address bar and then click Go, or press Enter.
Click Settings
Enter Hub password and click OK
Click Advanced Settings
Click Broadband
Click Internet
Under the 'broadband username' section make sure that the username you are using is [email protected]
Please check this and then get back to us to let us know where we stand with this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Orange cartridge lights blinking continuously

No matter what I do, the 2 orange cartridge lights blink continuously. I have tried turning off printer, turning off computer, unplugged & plugged back in the power cord (also plugged power cord into wall instead of surge protector) - also put in 2 new cartridges - nothing has helped - I still have orange blinking lights - HELP! The lighted square next to "Start Copy" shows the letter E.

Try cleaning the cartridge and printer contacts as shown here. I am not sure, but it might be possible to print a diagnostic page even with the error condition by doing the following: turn on the printer. Next press and hold the power button, then press the X button eight times, then press the formfeed button four times, then release the power button.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Time Capsule with HH3 but want to still use HH3 Wi...

Hi folks,
I'm thinking about getting an Apple Airport Time Capsule (2013 version) but need to check compatability with my HH3 first.
I've seen other posts here regarding TC and HH3 but not specifically for the configuration I want.
I only want to use the TC for backup and do NOT want to use it as a Wifi router.
I want to continue to use my HH3 for my Wifi network (mostly because I dont want to reconfigure all (10) of my computers with a new Wifi password).
I'm thinking the best way to set this up would be to switch OFF the wifi on the TC and connect it directly to the HH3 using an ethernet cable. In that setup would computers connected to the HH3 via Wifi then be able to see the TC?
Or is there a better configuration?

Hi.
I have a Time Capsule and have it configured in a similar fashion with my HH4. I still use Airport Utility 5.6 and in the Internet section if you set the Internet Connection Sharing to "Off (Bridge Mode)" it will disable DHCP and any device you connect to it will get its IP address from the HH. It will be visible to any other device on the network. As you say by switching off Wireless Mode you can continue using your HH for this, although the wireless capabilities of the time capsule can come in handy. I have used it to set up a "guest" network and I have also used it in WDS mode to use an Airport Express to extend my network to a non wireless device (PVR) rather than using homeplugs.
Hope this helps.
Andy.

Orange Broadband light on HH3 but Green DSL light ...

Similar Messages

Maybe you are looking for