Orange PAYG big problems

Hi,
I bought the 8520 on Saturday and registered it and was told it would take a few hours for the BIS to be activated. SInce then I have had nothing but three useless telephone conversations with Orange trying to acertain what the problem is.
I constantly check my balance to see if the £5 has been deducted for the BIS but it has not. Every time I call I am told that there are some known issues with registering the BIS for customers. This is rubbish because my friend bought a BB with Orange the exact same day on Pay Monthly and his services are working fine. When i ask what the problem is, no one can tell me. I have asked to be put through to Data Support who could check all the settings but the three operators in india that I have spoken to refuse to refuse to put me through saying that it is a known issue and that it "should be resolved in a few hours".
I am able to access the internet through my WiFi but I can not set up my emails (the whole reason for buying a BB), and I can not access the internet away from my WiFi connection. I know it is only three days since i bought my phone but surely I should be up and running by now. Has anyone else had issues with Orange PAYG? I am surprised that there are not other posts considering it is supposed to be such a huge problem.
The future is bright, the future is 02!
Who knows where the time goes?
Solved!
Go to Solution.

Hi mate.
I had exact problem. I bought my BlackBerry Bold 9000 on the Friday and got an Orange simcard (Dolphin) on pay as you go. I called up customer services to ask them to activate the £5 a month emil/web data plan and the guy told me it would happen within 24hours. On Saturday, it didn't happen. I alled again. And again on Sunday. On Monday , I called again and he told me had had cancelled all the applicatins and put a new onein and it would take 24 hours. Just checked my BlackBerry 30 mins ago and I got the text and my email and web is working. Absolutely riduclous service.
Do you have any texts from Orange? Delete them and reboot. Keep calling Orange every 24 hours and ask for a supervisor. If all fails, send them an email through website. Worked for me It's not just me then, it's a lot of people. Orange sucks

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Update: Credit issue for Orange PAYG customers

Hi all,
We've noticed that some of our Orange Pay As You Go customers have been experiencing a problem with recent top-up transactions that haven't appeared on their account.
We can confirm the problem has occurred for a small proportion of our Orange PAYG customers who topped up their credit recently. Our engineers have been working urgently to get a fix in place.
We apologise for the inconvenience. We are in the process of restoring all accounts to the correct balance now, including all rewards for topping up. If you're a PAYG customer and your recent top-up isn't appearing, please bear with us while we get this fixed.

I don't like to post a straight "me too" response, but y'know... Can't agree more with previous posts. I would expect: something on the EE or Orange accounts page saying "there's an issue"something on my account (you know I'm Orange PAYG) to let me know there's an issuesomething to appear last SUNDAY not on Friday about the issuethe issue to be resolved sooner (it's 6 days and counting ... my credit still no showing) Yet what we DO have is this post hidden away in the Community forum. And STILL no indication about whether the fault has been fixed, and NO indication of when it will be fixed. I'd like a way of getting my credit out when it finally shows up (of course, that won't be an option). Imagine I was running a business from my mobile phone - a week without one would be a disaster.I've been on Orange PAYG for over 10 years, and the poor service appears to be since we've had the 'improved' EE coverage. It's a competitive market, and I'll be off as soon as I can and make sure I never recommend EE / Orange / T-mobile to anyone.

Iphone 4 - big problem during calls - caller cannot hear me

Dear All,
I have a very big problem with my brand new Iphone 4. I bought it in UK and I'm using it in Poland with Orange sim card. Randomly, during calls (signal strength is not an issue in this case) my caller cannot hear me at all. I still can hear any single word but they think that call is finished (dropped). I did the restore but problem remained. Is there anybody with the same problem?

Saint1974 wrote:
Dear All,
I have a very big problem with my brand new Iphone 4. I bought it in UK and I'm using it in Poland with Orange sim card. Randomly, during calls (signal strength is not an issue in this case) my caller cannot hear me at all. I still can hear any single word but they think that call is finished (dropped). I did the restore but problem remained. Is there anybody with the same problem?
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One Apple ID two phones big problem.

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Orange PAYG big problems

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