Orange Power Light Home Hub 2

for the last couple of days i have been randomly disconnected from my Internet but then a few minute after it reconnects. but today my internet just Disconnected and didnt come back on so i went to go an reset it.
when i went to reset the homehub i realised all the lights were off but the Power light was still on , but was flashing orange. i jsut thought it may have been my socket so i tried another one. and the same thing.
i have Treid to reset it and reset to Defaults but nothing has worked. could this be a problem with the HUb itself.
i need to find out what is causing this. any help would be really appreciated.
thanks in advanced.

This is help page for the 2 http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-2.0-mean...
See if it helps if not then need to contact CS and expain you have done the test and hub faulty and you need a replacement
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Similar Messages

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

The Flashing Orange Power Light Of Doom! [HH3]

I've had no internet service for a week now, on Infinity 2 with HH3.
All lights on the white modem are green, the hub won't even start, just goes to a steady orange, then after about 15 seconds, a continuously flashing orange power light, and stays there. The other lights are dark. Power cycle doesn't work, holding down the reset button doesn't even reset it.
After lengthy "troubleshooting" on the phone with India, I received a replacement HH3 yesterday, plugged it all in and got all blue lights for all of 3 seconds and then - wham - reset to flashing orange light, which now stays there no matter what I do. The issue was escalated to "Tier 1 support" by India yesterday, but heard nothing.
No service problems reported in my area according to the BT website, but India seemed adamant that it was a network issue (after being adamant that it was a faulty hub earlier in the week...).
This is getting very frustrating now, anyone have any idea what could be causing this ??! I really just want an engineer to come out but India wouldn't arrange that.

It should be quite easy to prove by bypassing the hub and connecting the modem to the PC, then setting up a broadband PPPOE connection.
Here's some instructions provided by Rygg
try a direct connection to the modem. This will rule out your homehub and internal wiring as the fault.
1: Remove the homehub from the modem
2: Connect your pc/laptop into the modem using LAN1 port
3: Open network and sharing centre on windows and click set up a new connection or network
4: Connect to the Internet (the top option) then click make a new connection Broadband PPPoE
5: Username [email protected] and the password as anything you want
6: connect, if it cannot connect, just keep pressing try again if this happens and it will eventually connect.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Constant orange Power light!

Hi,
I'm very new to BT Broadband, having had it installed on Wednesday. All was good until last night when the Hub3 started restarting then going into power saving mode (which I had not activated on the Hub Manager).
If I turn it on and off again the orange light stays on. It will not restart and nether will it reset.
Now and again the orange light will flash, only for it to become solid again.
Help!
Thanks
Solved!
Go to Solution.

Hi i suggest you you contact customer services on 08001114567 and request a new hub as that one is a faulty one
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

MSI GT70 laptop - orange power light

What does it mean if the power button's light which is usually white turns orange and stays that way?

I believe orange is if the Nvidia card is running in Optimus mode. If you have an application like Steam installed, it likes to run on the Nvidia card. You can change this preference if you like.

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 orange light few times a day.

hi
at whits end and family not impressed got BT infinity a few weeks ago and ever since then the HH3 Broadband light goes orange and the only way to get it back to blue is to reset the openreach white modem.
i have tried everything to get the Blue light back up from disconnecting/reconnecting cables, power up and down of HH3, reset of HH3 , factory reset even a different HH3 both types A and B none of which works i just keep getting an orange broadband light. the only way to get it back to blue is to press and hold the reset button on the back of the openreach modem.
all the time all 3 lights are lit on the openreach modem the power DSL and LAN1 are all green.
i have read that there are syncronisation issues between the HH3 and the openreach modem
what i am wondering is would BT send me a new replacement open reach modem or just send out and engineer who will do everything that ive allready tried.
there are no connection issues when it is working getting 60Mb download and 10Mb upload speed when doing a speed test.
any other ideas of things i could try much appreciated.

BT will not send out a new modem as that is supplied by Openreach i would suggest you try and get a new hub first then if needed get Openreach out to replace the modem and check the line
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Home hub 5 orange light several times a day

A few months ago I upgraded to bt infinity with TV. We often watch Internet TV and haven't managed a full program yet without the internet dropping and the hub showing an orange light before returning to normal after around 3 or 4 mins. At first it was occasional now it's : or 4 times per night. Any ideas? Should I contact BT or is there something I could be doing?

Thank you @imjolly
An engineer fitted it, I don't appear to have a test socket but my hub is plugged into the Openreach socket. Here are the stats as requested:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ42584389
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 16/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:31:21
6. Data rate:
7262 / 33478
7. Maximum data rate:
8866 / 41207
8. Noise margin:
6.5 / 8.9
9. Line attenuation:
25.0 / 25.4
10. Signal attenuation:
25.2 / 23.0
11. Data sent/received:
1.9 GB / 35.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-XJFH
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-XJFH
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:17:33:24
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Bt infinity home hub flashing orange

Last night we had a power cut and since then my power light on the hub is just flashing orange, I've tried turning it on and off, pressing restart and turning on and off atplug yet it just flashes orange. Any ideas?

Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

BT Broadband - Red Flashing Light on Home Hub and ...

(Posting on behalf of a friend).
Good morning,
Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
Thanks in advance,
K.

are there any problems in your area http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IPhone 3G (Orange PAYG) and BT Home Hub

Is there any way I can make calls on my iPhone 3G via my BT Home Hub wi-fi signal (strong) avoiding my Pay-As-You-Go Orange SIM (poor reception)?
For instance, this evening I couldn't send a text message (no Orange reception) but the wi-fi signal from the hub was 100% OK.
It would also save me some money if I could divert the SIM calls to free wi-fi in the home.
Many thanks, Clive.

The iPhone won't work as a BT HomeHub handset but you can achieve much the same result if you download an app like Skype. You will then be able to run it on your iPhone (as well as on your computer) over your wi-fi connection, get free calls to other Skype users and cheaper calls to other landlines if you buy credit.

Manual Power Save on BT Home Hub 4

Hi. I know the BT Home Hub 4 automatically has Power save. But. I would like there to be a maunual opton like the BT Home Hub 3 where you select what time for the hub to power down. Maybe this could be included in the next firmware update?

Dean235 wrote:
Hi. I know the BT Home Hub 4 automatically has Power save. But. I would like there to be a maunual opton like the BT Home Hub 3 where you select what time for the hub to power down. Maybe this could be included in the next firmware update?
Hi.
I've noticed some oddities in the Home Hub 4, received by Royal Mail yesterday.
I put another post in the "other broadband queries" section, wrongly, perhaps, as we'll be muddled by all the posts. My post was on diagnostics.
My query has drawn no repsonse, but will have to wait. It's early days.
As for power save, the only way that I can see is to inhibit connection to wifi devices within specified hours.
Power consumtion: I have a true reading kWatt meter, but don't want to start disconnecting evething yet.
There's also an energy meter installed, at the main meter - a clamp device. Indications are that the HH4 doesn't draw more power than the HH2. The energy meter, or course, only measures VA and not true watts, as it can't measure power factor. A rough guess would be around 3 watts, just left in standby. i.e 72 watt hours per day, 2.23 kWh per month.

Home Hub 3 Power Supply

I've just been given a Home Hub 3 but there is no power supply with it.
Does anyone one know what the rated input of the hub is and where I might obtain the correct plug?

Hi Geoff, just checked my HH3 plug and it's as follows:
BT switching power supply
Model No S018SB1200100
P/N: 253371437
Input 230v 50Hz 300mA
Output 12.0v 1000mA
For use with BT Home Hub 3.0 Type A
On the HHub 3 itself
Rated Input 12V 1A
If that helps you
Can't check HH2 at present as i put this in the loft, these i've seen on the sites as toekneem suggested but i have not seen the HH3 power supplies on there own only with HH3's. BT do supply a returns address if you want to return your old Hubs when upgrading but i can't find that at present, that might help if anyone has a contact for them, otherwise call BT direct?
Good luck

IPad 2 has a black screen which lights up to a grey black screen when I press the power or home button

iPad 2 has a black screen which lights up to a grey black screen when I press the power or home button but I dont see the apple logo. The battery is fully charged and when I plug it in to my computer, I can use iTunes to do everythng except backup the iPad since its passcode locked. Please help me resolve this problem. I don't have apple care

Yup! I've been there! You just have to double-tap the screen with three fingers and the zoom should go back. You have to turn off the feature in Settings>Accessibility>Zoom>and turn the switch off so this won't happen again when you double-triple tap.

Lost power plug for Home Hub 3

Hi everyone! We somehow managed to lose our power supply plug for our Home Hub 3 and BT don't sell replacements...
So I was going to ask if someone could possible measure the dimensions of their barrel connector on their HH 3 power plug, if we have the plug dimensions then we can just order a replacement plug from Amazon/eBay... We'd need the internal diameter, and the outer diameter of the connector.
If someone could do that it would be awesome and we'd be very grateful as we could then use the HH
Many thanks everyone,
-Al
P.S I did speak to live chat and was told that the techincal support team didn't have this sort of information
Solved!
Go to Solution.

Hi
You may be better off going to that well known internet auction site and get the correct one (check type A, B) you could end up buying an incorrect one and ruining your hub.
You would also have a spare hub.
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Orange Power Light Home Hub 2

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