Orange UK Unlock Issues

Orange  UK have told me to unlock my iPhone I have to go to an Apple Store, but they said they won't do it, Orange has to, what should I do?

Only the original carrier can unlock a locked iPhone.
Apple will not unlock a iPhone if you purchased a carrier lock iPhone, the original carrier have to do it.
If you purchased your phone at Orange they will have to do it for you if you qualified for it.
iF you purchased form someone else, you need to contact them.
In some countries like UK, Mexico, France, Canada you can purchase a unlock iPhone, but you will pay full price.
There is a difference between unlock iPhone and no-contract iPhone, the no contract iPhone is locked to a particular carrier but at the time of purchase you chose not to sign the contract, you can do it later, but the phone will be lock to that particular carrier.
A unlock iPhone is a factory unlock equipment and can be purchased only at Apple directly and can be used with any carrier around the world that have support for the iPhone.
Be careful, where you will purchased your phone. the majority of carriers will not unlock a locked phone.

Similar Messages

  • I have tried for the last 3 months to get my pay as you go Orange phone unlocked

    Hi,I hope someone is able to help.I have been trying for 3 months to have my pay as you go Orange phone unlocked. It is a Samsung F480.On three separate occasions I have rang customer services and have been assured they would sort it in a couple of weeks. No further communication was received each time.Then I tried our local EE shop in town. The staff left me in no doubt that there was no way they could help and I needed to contact customer service again.Three weeks ago I filled an online request, got an acknowledgement, and waited again. After ten days I was asked to redo my online because the IMEI number was not correct. I dispute that.Anyway I resubmitted my request, again after 10 days I have another text my IMEI number is not correct.I have obtained the IMEI number again by dialing *#06# how do I submit it to my application to unlock?There is no way I can find to do this. I have given up with customer service.Forgot to mention I have the required £8.99 in credit to pay for unlocking.Please help.   

    Hi James B,Thank you so much for your reply, after 3 months of silence I appreciate someone trying to help.I have contacted customer service again to check my IMEI number on record and it was the same one I found on my phone.The customer service rep was very sympathetic and (again) assured me he would personally sort it out.I accepted his assurance (again) because I am at a loss to do otherwise.However one thing which was differenr this time. A lady rang back within 5 minutes asking if I was happy with the service. I had to say I was reserving judgement. Again she assured me she would be in touch in a couple of days.Hopefully this time I may get a result. I will report back in a few days when I know for sure.Thank you again for your assistance it is much appreciated.Regards,ds0lpu 

  • Orange have unlocked my 3gs for me but facebook fails to load

    i have paid orange to unlock my iphone 3gs but when sync'ing it will not accept the facebook app

    Unlocking of the iPhone has nothing to do with syncing apps. The current Facebook app requires iOS 5 which will not run on an iPhone 3G, so unless you previously downloaded a copy of the old Facebook app that was compatible with iOS 4.2.1 and stil have a copy, you will have to use Safari and connect to Facebook's mobile web page.
    Regards.

  • S6000 fastboot unlock issues

    Like many of you, my S6000F was easily rooted; but, isn't cooperating with my attempts to unlock it.I have been following the directions posted at  Lenovo Ideatab S6000 Unlock Bootloader Tutorial (not allowed to post a link); but, have hit a brick wall when trying to execute the command line: fastboot-windows oem unlock I get one of two error messages: 1) If I am at the command line, and the tablet is in normal Android, it will say: Waiting on device2) If I have the tablet in fastboot mode, it will say: fastboot is not recognized as an external or internal command I have ensured thatADT was fully installed and configuredthe correct adb windows and adb drivers were installed (I have tried the Google drivers provided with the guide I lined to above; and, also tried the Universal Naked Drivers)adb can 'see' the tablet, as can Windows (in device manager with the tablet in normal and fastboot modes)I use an administrative command prompt windowadb, fastboot and sdk are all in the same folder; and, that I open an administrative command prompt in that same folderI have honestly spent hours trying to find relevent info via Google and Bing; and, then researching in the forums that show up in the searches. All the steps that I bulleted above are the results of what I have found, piecemeal; but, I havn't been able to find one, complete lucid guide to this issue. Any solid direction would be greatly appreciated. Thanks, in advance!PJ Arts

    Only the original carrier can unlock a locked iPhone.
    Apple will not unlock a iPhone if you purchased a carrier lock iPhone, the original carrier have to do it.
    If you purchased your phone at Orange they will have to do it for you if you qualified for it.
    iF you purchased form someone else, you need to contact them.
    In some countries like UK, Mexico, France, Canada you can purchase a unlock iPhone, but you will pay full price.
    There is a difference between unlock iPhone and no-contract iPhone, the no contract iPhone is locked to a particular carrier but at the time of purchase you chose not to sign the contract, you can do it later, but the phone will be lock to that particular carrier.
    A unlock iPhone is a factory unlock equipment and can be purchased only at Apple directly and can be used with any carrier around the world that have support for the iPhone.
    Be careful, where you will purchased your phone. the majority of carriers will not unlock a locked phone.

  • Orange UK unlock

    my friend bought his iphone at Orange UK, i do not live in the UK but i want to unlock this mobile so i will be able to use it. is that possible?

    IF anyone gives or sells a UK network/sim locked Iphone -They must do the unlock before dispatching it.
    If the Iphone is outside of the UK -Orange (EE) will NOT unlock it period.
    If it remains in the UK and in the hands of the original and registered owner with a minimum of three months service they are able to unlock the iPhone and process is as follows:
    ONLY “Orange (EE) ” mobile can unlock your iPhone
    First and formost YOU must be the account holder  to which the iPhone is registered otherwise they WILL NOT process the unlock .
    The process is simple:-
    1 . Phone “Orange (EE) customer services and request unlock subject to qualifying period typically 3 months on contract [Revenue protection to recoup some of the subsidy]
    2, .You will asked to confirm handset iMEi number - they check this using location equipment and the phone must be switched on and connected to the Orange (EE) network within the UK so you can't make it up !
    3. Pay unlock fee typically £20.00
    4.  Your network “Orange (EE)” forwards your iMEi to Apple to white list on their iTunes server - the mobile operator is notified by Apple when this is completed (this can take anything from 3 days to several weeks)
    5. The mobile operator “Orange (EE)” sends the registered user a text or E-mail inviting them to connect the iPhone to their iTunes account on a computer via a USB cable.
    6.  Follow on screen prompts in iTunes (on your computer) until the Congratulations you have successfully unlocked your iPhone notification
    7. The registered Orange (EE) sim card can now be removed and replaced another supported sim card.
    However its over yet:-
    Caveat you may have difficulty getting SMS/MMS texting to “send” due to the APN settings on some networks.
    Some sims may give you access to a hidden menu feature that allows you to set the correct APN manually however others don't.
    Those that don't won't let you send SMS/MMS -however you may receive them - Be warned !

  • I have an iphone that i have been waiting for 50 days for orange to unlock and keep getting fobbed off with promises to sort it out, i have made so many calls and getting really frustrated now. Does anyone know what the procedure is for an unlock

    I have an iphone that is locked to orange and have been waiting over 50 days now for it to be unlocked and keep getting fobbed off with promises to sort it out. I dont know how many calls have been made and am getting really frustrated now. Does anyone know how apple are involved with the unlock as  im jst not getting any answers from orange and they just keep saying they dont know why its takng so long

    If it is Orange Uk then no surprises
    They locked it originally and it is their gift to unlock ....usually in their own time.
    This is how it should work
    http://support.apple.com/kb/HT5014

  • C3-01 Touch and Type Keypad Lock/Unlock Issue,,

    I just bought this C3-01 touch and type phone and it got big issue of locking/unlocking key pad..
    phone gets locked and even if I click on keylock button and then click unlock (on touch screen) then it never gets unlocked.. (I checked guide it says same thing)
    how to resolve this issue? anyone had same issue?
    Solved!
    Go to Solution.

    1st Of All, If u just got oyur Nokia C3-01 Device, then You must be having the old version of SOftware in it, maybe v05.68. So In that SW, You have to press the unlock, there is no swipe to unlock,
    So, You can clearly see, there is a Button at the Right of your mobile below the Volume Buttons (Right If you Have your Device Screen Facing you, Left If you ahve the Back Battery Cover Facing You)
    So Press that Button, you will see your display glow showing " UNLOCK " option in the middle, Press It.
    It will get Unlock.
    Also, after Unlocking, Before adding anything to Phone Memory (like contacts, messages,etc) make sure to update your Mobile FW/SW to the latest version out there (which is v06.05)
    So, If you have a PC with internet connection, connect your Device with USB, and Use Nokia Software Updater (Or Nokia Ovi Suite, whatever you have got Installed In your PC) and Start Updating ASAP, Alot Of Bug Fixes have been Taken Place,
    If Still Not Unlocked, RETURN YOUR DEVICE NOW, because your Device is Faulty.
    If I Helped Press The Star Against My Name At the Left SiDe  
    If I've helped in any way, a click upon the White star to the left would always be appreciated.
    If however my answer also solves your problem clicking below " ACCEPT AS SOLUTION " it will benefit other users!

  • Entity Lock Unlock issue

    Dear All,
    We are facing one issue with locking and unlocking of entities
    Locking of period from April to February (11 months) 1100 entities takes 40 seconds - We lock top parent and last period February
    Unlocing top most parent for single month of February (Last locked period) takes 840 seconds
    Java heap file parameter is set to optimum
    Othe HFM application on same server does not give such problem
    Further this happens on development server and on production everything is fine with the same application (It does not take such long time)
    Environment is Windows 2003, HFM Version 9.3
    Can anyone please guide on the same
    Thanks
    Payous999

    While I don't have a solution to this I can also vouch to the same odd behaviour.
    In our Dev environment, lock / unlock are not too different in timing; however in production unlocking takes a significantly longer amount of time.
    As our dev environment sees practically no activity, I would think that perhaps the issue has something app utilization? One way to test this I guess would be to restart the app over a weekend and do a quick test of lock / unlock time before users get into the system?

  • Ihone 5s slide to unlock issues

    Quite often, I cannot slide to unlock my phone, I have to reset it everytime.
    the slider will move -1/8" and nothing else.... while this happens, the lock screen photo does not appear, either I get the blurry pinky/gray mess, or my lock screen photo
    Sometimes I can slide to unlock, then when I get to the keypad, it is not the normal dark gray/pink circles, it is like the other - more pinky/gray blurr

    Hey jaylaschmidt,
    Thanks for the question. You can attempt to restore your backup, however keep in mind that this may restore the issue. The above resource is used as an isolation step to determine if an issue is software or hardware related. For information on what to do if the issue does not arise when in the default configuration, refer to the following section:
    If the issue is now resolved, sync one type of content at a time back to the device. For example, if you had an issue playing music, add songs from iTunes and confirm they will play. If your contacts weren't loading successfully, add the contacts back. After each sync, test to see if the issue has returned.
    via iOS: How to back up your data and set up your device as a new device
    http://support.apple.com/kb/HT4137
    If your issue persists or you require further assistance, you may find more information by using another one of Apple’s support channels - https://getsupport.apple.com/GetproductgroupList.action
    Thanks,
    Matt M.

  • Iphone 4g unlocking issues

    This is a strange and very frustrating situation:  I bought an AT&T iphone from someone, and she had it unlocked with AT&T, and I then activated it with Net10, completing the process as instructed with ATT (backup and restore in itunes, etc.).  I then updated the apn by downloading a new apn at apnupdatetfdata.net10.com.  Worked for about 24 hours, then 3G ceased to work, voice no problem.  I've since (in the last two weeks) spent about 10 hours on the phone with Net10 tech, even had my issue elevated, and have updated the apn several times - at least 10, using both the above apn, and by going to an apn changer site and trying various apn profiles (ATT, Net10tf, net10att, net10iphone, etc), to no avail.  Twice I was told that the phone is not completely unlocked, as I don't have a "network data" file in my settings, and "TFW" is not showing up in the status bar.  It does show signal strength and 3G status, however.
    I'm pretty confident the woman I bought it from did go through the unlocking process, she brought it right to her local dealer and they assisted her.  Is it possible that it has not been completely unlocked?  OR, does anyone have any other advice (besides ditch Net10)?
    Thanks very much,
    Bryan

    Bryan3311 wrote:
    OK, now I think I understand.
    Apple has made it hard for people to use MVNOs, by inserting patches in V6 updates, disabling access to cellular data network settings, thereby making it very difficult to rewrite the settings.
    No, Apple has made it easy to use the phone on any supported network because the phone already has the correct settings stored in the firmware.
    BUT, there seems to be a way to access these settings by inserting a T-Mobile sim, changing settings, then switching back to the Net10 or ST sim.
    That was true before T-Mobile was a supported carrier. Now, not so much.
    The thing I don't understand is that Apple sells unlocked phones now, so it doesn't seem like they'd do that to someone who just dropped big coin on a new iphone, only to find out they can't use it with the GSM carrier of their choice.
    You can use it with the carrier of your choice. It's up to the carrier to support it, though. This particular problem is somewhat unique to the U.S. If you want to use a discount carrier, there are plenty of CDMA carriers to choose from that carry the iPhone now. Of course, you can't use an unlocked phone on a CDMA network, but CDMA is, with a very few exceptions, unique to the U.S. as well. The discount CDMA carriers are MVNOs as well, but because of the way CDMA works, and the fact that the phones for use on their network are made specifically for them, they don't have this problem.
    The other thing I don't understand is that if NET10 and Straight Talk are supposedly buying data bundles from ATT and others, why can't everybody just play nice?  Why does Apple want to do their own thing and be the bully in the sandbox?
    Apple's not being a bully. Apple has designed the iPhone to be easy to use. If you choose to use an unsupported carrier, you're going to run into issues. It's not Apple's problem. I'm sure that Net10 could probably get themselves certified as compatible if they wanted to spend the necessary money and put the resources into it to do so. Of course, that would probably raise prices for consumers...
    StraightTalk IS a supported carrier, but NOT for GSM service. There is a CDMA StraightTalk phone available now. StraightTalk no longer supports GSM iPhones on their service. If it works for you, great. If not, they'll tell you to buy one of their iPhones instead.

  • IPod touch unlocking issues

    I have an older iPod touch 16GB, serial number 9C8527J3203, and had lost it for an extended period of time, found it recently and when i try to unlock it there is the connect to iTunes screen that opens up. I have tried connecting it to my macbook pro and it says I must sync it up with the last computer it was updated on. That is where the issue is, I no longer have that computer. What can be done to fix this?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
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  • El Capitan for Mac - Password Unlock Issues

    I have the same password unlock problem. Also, as of yesterday's latest El Capitan beta software update, my two 6TB MyBook Duo drives instantly unmount after properly mounting on booting my MacBook Pro  However, my 8TB MyBook Duo drive does not.  Does anyone have any suggestions?

    Hi Is anyone having any issues accessing their external WD Passport Studio harddrive for Mac? I recently downloaded El Capitan Beta OS for Mac and can't access the WD Unlocker Appreciate if anyone has any fixes or suggestions Thanks

  • Factory Unlocked Issue

    I have a Factory Unlocked iPhone 4 16gb, that I have been using on T-Mobile.
    I had the following issue on Saturday
    I had about 60% left on my phone, I was texting when all the sudden my screen went completly white, then I tried the power button and it changed to black. And now I try to plug it into my computer it doesn't recognzie it. I have tried to get it into DFU mode by holding the power and home button for 10 seconds and releasing the power button then iTunes will recognize it.
    When I plug it in this is what iTunes reads.
    Name: iPhone
    Capacity: n/a
    Software Version: n/a
    Serial Number: n/a
    When I try to restore it I get error 1601, I have tried it on my mac, my friends mac, and my friends PC and nothing is a go.
    It isn't jail broken, I am lost and condused with this beautiful paper weight right now.

    The fact that iTunes can't read the serial number is a very bad sign.
    You take big risks when buying gray market phones.  If you can't restore it using DFU mode, the only thing we can really suggest is to make an appointment at the genius bar and take it in for Apple to have a look at.

  • Gamers club unlocked issue

    Can somebody help me out? I went to another branch of bestbuy since its closer to my place and not to the branch where i purchased my gcu to resolve my issue. I havent gone to the to the retail store where I purchased the gamers club unlocked membership. I apparently got the wrong membership card since I got the gifting option instead of the subscription.
    Last week I tried to trade in my sunset overdrive game but did not get the 10% discount because they said its not in the system. I showed them the receipt and said its weird that i havent gotten it. Its clear to me they dont have any idea how to activate it and even missed the detail that what they gave me was a gifting membership and not the subscription. That is why they cant fix the problem. Also, customer support did something with my membership making it worse, she apparently did an exchange to something I did not receive and now it reflects on your system. I asked a guy in their gaming department to look into my account to see if i was enrolled in the gcu and what he found was i purchased the gifting option and not the membership. Well, its not my fault that they gave me the wrong one.
    I hope you can look into my account so next time i go to the retail store theyll know what to do. Thank you.

    Hi Ickerson,
    While I certainly appreciate you signing up for Gamers Club Unlocked (GCU), I’m very sorry to hear that you may have run into issues with getting it properly attached to your My Best Buy account! This should be a pretty seamless signup experience, so it’s unfortunate to hear that you ran into issues both during your first visit, as well as when you returned to our store. I’m more than happy to review your recent purchases and advise as needed.
    I was able to locate your purchase history using your email address on file for the forums and I can see what happened here. You are correct that the GCU gifting option was in fact rang up and not the individual membership. Regrettably, this isn’t something we can assist with on the forums, as GCU can only be signed up for in-store.  When you get a chance, you’ll want to return to the store you visited who did the re-ring transaction and have them redo the transaction using the standard GCU membership SKU (3081375). You may wish to bring the physical GCU card up to Customer Service when you visit (there should be a card for the personal membership and one for the gifting option). I would also suggest asking for a manager if needed.
    I certainly hope for a much more pleasant and effective experience upon your return. After this is all taken care of in-store, please feel free to reach out to me should you need any further assistance. You can contact me via private message by clicking the link in my signature.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked - Issues with Activation

    After multiple attempts in-store and over the phone and reading many forums with solutions I am stuck with a GCU card and can not get it activated. I've been told it's been activated and on my account but it has not been reflected in the checkout for my faux purchases. I can not view anywhere that says I am at GCU unlocked status but an email dating 1/10/15 says on Gamer's Club on it. Any and all help would be appreciated with this matter. Thank you!

    Hello jjones04,
    Welcome to the forums and thank you for posting.   enuf is correct in stating that you'd have to return to the store to resolve the issues with your account.  Unfortunately, if they aren't able to fix your account, then we'll need to exchange the card for the correct card.  I'm sorry for the hassle and we are happy to have you in the program.  Please make sure that the card doesn't show "Gifting" on it or on your receipt.  
    Blake|Social Media Specialist | Best Buy® Corporate
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