Order AD002372485UK and AD002372469UK. Hi, I have been charged two times, Could you please check. and I want to cancel and get a refound please. I'd like to cancel my subscription and get a refund.

Hello
I have been charged two times???
Order AD002372485 and AD002372469, but I would like to cancel this please.
Is very confusing system for me.
Thanks
M Luiz

Hello M Luiz,
please don't forget here we are users like you, not Adobe's employees. You have to contact Adobe's customerservice. Here some links about the terms of notice:
Adobe - Subscription Terms and Products One of them I could find only in German language:
https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=696 9052&store=OLS-DE
and there I found (translated from german website):
After purchasing a subscription for Adobe ® ExportPDF the fee after each month (for a monthly subscription) or year is automatically drawn (for a annual subscription). You can terminate at any time your subscription on the page "My Account" under "Manage Subscriptions". To do this, click the option to terminate the contract in addition to the subscription in question. The subscription is then valid until the next due date for fees. After no more usage charges will be collected. If you want to set the service and your account with immediate effect, please contact the Adobe Customer Support Department.
https://store2.adobe.com/store/de/popup/software/acom/customer_service.html
Hans-Günter

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