Order cancelled but Bestbuy did not refund the order

I tried purchasing two reference GTX970 on Bestbuy.com last weekend, tried like three times and all said "unable to verify information". I gave up and found out bestbuy on ebay so I went on ebay and bought it. I checked my bank account today and found out one of the order from bestbuy.com was refunded, but the another order went through and took my money. Then, I logged onto my bestbuy account and check and it said the order was cancelled. Can anyone help me out I don't want to lose that $800 on nothing. Thanks.

Greetings HerbertKuo,
Thank you for coming to us on the forums with this inquiry about your recent order with us on BestBuy.com. I apologize if you experienced issues with the order process on our website. This, I imagine, would be frustrating thing to go through when purchasing an item.
Typically, you will receive an email like this when there is a piece of your shipping or billing information that we cannot validate. If you receive this communication and place new orders using the same information, your orders will typically cancel the same as the first. The charges you are likely seeing are not charges, but rather, payment authorizations from placing your orders. These authorizations shouldn’t become a charge until your order has shipped or until you pick it up in store. You should see these authorizations reversed within 3 – 5 business days from the date you received the cancellation email from us for each order.
If you don’t see these authorizations returned to your account in the aforementioned timeframe, please feel free to reach out to me again here so I may investigate this for you further.
Best regards,
JD|Social Media Specialist | Best Buy® Corporate
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Order cancelled but Bestbuy did not refund the order

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