Order cancelled for valid credit card. How to reinstate the order?

This is my Order Number: 2FFVLJ
I've always owned a Thinkpad for the past 10 years and am a staunch Thinkpad fan.  The R60 and Z60m have been reliable and faithful companions.  I have been recommending Thinkpad to my colleagues and friends.  Hence when I needed a new laptop, I went directly to lenovo's site and ordered a T510 (Web Special) on 4th August 2010 using a valid credit card.  
For two days the status was "in process".  On Aug 6th, I was unable to login in usng the cust no and order no to see the status.  When I called the sales customer service, I was informed that the order was cancelled from lenovo's side.  They pointed me to the credit card department for further information.  When I called the credit card department, they claimed information mismatch as the reason for the cancellation but they could not point out what exactly was the mismatch.  
I can assure you that the card is valid.  
Currently I'm not able to place another order for the same model from lenovo's site as it is no longer available.  This is very regretful as I was really looking forward to getting my laptop of choice.  I tried calling the sales dept but they are not available as it is weekend now (everyone needs a break )  So I have emailed them for help.  I'm yet to get a response.  This has been a nail biting experience.  I'm anxiously waiting for the response from the sales dept.  
Will it be possible to fix the issue in sales and reinstate the cancelled order with the same model and price?
Any pointers will be most helpful.

I should be extremely cautious. Look up the Apple Store telephone number for your country and ring them to ask about it.

Similar Messages

  • TS2446 Hello!After I've done my last softwere update I couldn't buy or get any free apps on the apps store.There was an error on my paymant method.I reintrodius my data for the credit card and again error for my credit card.I've changed the credit card an

    Hello!After I've done my last softwere update I couldn't buy or get any free apps on the apps store.There was an error on my paymant method.I reintrodius my data for the credit card and again error for my credit card.I've changed the credit card and the same.why???????

    I have tried all those things I even updated the software to the new iOS system and it still did fix my problem.
    What happened is that my garage band looks like it will open then it shuts down.
    I have lot of important things on my garage band and I'm afraid that if I uninstall it deleting it then reinstalling it all my work on it will be gone and I can't have that happen.
    Everyday I am hoping that when i go to open the app that is will work but it doesn't it gets ready to turn on then it shuts off , the app doesn't even open all the way and turns off.
    I really hope I don't have to erase it.
    It'll say it's ,lading my songs then it shuts down .
    If I waited for the App Store to come up with an update for garage band should I wait till then to update my app so it doesn't get damaged . I don't want to erase it and all my data get erased . I figured if I wait for an update then my garage band will reset itself but won't delete my data. I'm not sure if that will help. Is there anything you or anyone else might know that can help me with this matter ?
    Thank you
    Simachyahi

  • HT1311 when I try to enter the security code for my credit card then I click the "done" icon in the top right corner of the phone my security code does not save

    title says it all...

    If all your creditcard details are correct, you should be able to login and make purchases.
    Please note however, that the security code (CVC code) can be asked by apple on several occassions (f.e. when you're using a device for the first time) to confirm you're the credit card owner.
    Hopefully my post helps you out. Please click the "This solved my question" or "This helped me" button if appropriate.
    Cheers,
    Wouter

  • OS X Mavericks is offered as a free download, why is apple asking for a credit card number?

    Can someone tell me why apple is asking for a credit card number to download the Free OS X Mavericks?

    Yes.  This is what it says.
    Resolution
    You might not be able to see or select the None payment option for one of these reasons. If you don’t want to use a credit card, you can use another form of payment, such as a gift card.
    If you have an unpaid balance or payment due
    You can't select None as your payment type until you pay your balance. To see which order you need to pay for,view your purchase history on a Mac or PC. When you sign in to the store, you might see a message that there was a billing issue with your last order. Click the Billing Info button to see the order.
    After you pay for the order, you can change your payment information to None.
    If you’re using the iTunes Store or App Store for the first time
    If you’re using the store for the first time with an existing Apple ID, you must provide a payment method. After you create the account, you can change your payment information to None.
    If you’re creating a new Apple ID, you might be able to create an account without entering your credit card details.
    If you changed your country or region
    When you change the country or region of an existing Apple ID, you must provide a payment method and update your billing options. If you want to remove your payment method after you change the country or region, you canchange your payment information to None.
    She hasn't changed countries nor regions, she's not using the either store for the first time, nor does she owe anything.  She doesn't have a gift card.  She's just a person without a credit card.  She did have one, and now she doesn't. 

  • Redeemed an itunes card, when i go to purchase a song it keeps asking me for my credit card.  Do I need to have a credit card on my account before it will let me use the balance in my account?

    I have just redeemed an iTunes card and I show a balance beside my name in iTunes store.  When I click on the song it keeps asking me for my credit card instead of using the balance in my account. 

    Hi Joycekk,
    If you have a question about the billing process on the iTunes Store, you may find the following article helpful:
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    Regards,
    - Brenden

  • Firefox do not open certain pages, it send me a form asking for my credit card, only on certain pages, like facebook, piratebay etc

    When i write www.facebook.com, and press enter, it say that my account is blocket, and ask for my credit card number and all the data in credit car, name, address, etc. but I can login to facebook with IE and Chrome, when i tray to write the www.piratebay.se is the same problem, only in firefox.

    It sounds as though you have some malware or prank software. It could be an add-on, or it might be external to Firefox.
    Let's start here. Open the following page and disable ALL nonessential extensions. By nonessential, I mean you cannot use the internet without it.
    orange Firefox button ''or'' classic Tools menu > Add-ons > Extensions category
    Then restart Firefox and test again. Any improvement?
    I assume you run full-time security software. These two free tools are highly regarded for supplemental scans for anything your regular software might have missed:
    Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
    SUPERAntiSpyware : http://www.superantispyware.com/

  • If the app is free, why is then the website asking for a credit card?

    if the app is free, why is then the website asking for a credit card?

    Part of the security of the account. If available choose the None option.

  • HT5035 If I have an positive account balance and credits on my account, why do I have to enter valid credit card information?

    If I have a positive account balance and credits on my account, why do I have to enter valid credit card information?

    Yes the balance is from a gift card

  • How to organize the orders of audio files in ipod?

    Hey guys, I'm having a problem in organizing the audio files on my ipod, I wish you could help me out. I transferred some language lessons to my ipod, however they are not in order. If they are just songs it's OK, but for language lessons you really want them to be in order. Anybody can teach me how to arrange the order of audio files on ipod? Thanks a lot!
    ipod video 30GB

    Thanks for the reply, Chris. Are you talking about how to change the file name on itune or on ipod? I couldn't find the way to edit any info of the audio files on itune. And the file names were already in order (i.e. French001,French002...) but they appear on itune & ipod in different order.
    Thanks again.

  • Apple just disabled my Apple ID that has a valid credit card and $13.44 store credit. How can they do that?

    Up to yesterday I was using my Apple ID on itunes and the app store. I have a valid credit card on file and $13.44USD store credit. Prior to 28th September 2012 I had $40.42USD store credit on my account. On the 28th September 2012, I subscribed to itunes match successfully. On the 30th September 2012 I purchased the video ' Take on Me ' for $1.99USD. Only yesterday the 1st October 2012, I used itunes match to update my music library. Today when I logged into my account there was NO $13.44USD showing up next to my Apple ID. And when I tried to download an app, I got a notification saying my Apple ID has been disabled. PLEASE HELP me. Apple disabled another ID sometime before that I have not been able to get reactivated. But I can't afford to lose this Apple ID because I use it ALL the time, plus I have itunes match with this Apple ID account. Please tell me what to do. How can I contact Apple directly???
    <Emails Edited By Host>

    If changing your password does not solve then contact itunes support.
    Click Support at the top of this page, then click the link under Contact Apple Support

  • HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info.  I don't want it charged to my credit card, I want to use my account credit.  How can I do this?

    I have a credit in my itunes account but when making a purcahse it is asking for my credit card info.  I don't want it charged to my credit card, I want to use my account credit.  How can I do this?

    Hello, Lynne. 
    Thank you for visiting Apple Support Communities. 
    Here is a helpful article that explains how iTunes purchases are billed. 
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device.  If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance.  This article will show you how to verify you purchase history and invoices. 
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
    iTunes Store: Changing account information
    http://support.apple.com/kb/ht1918
    Hope this helps,
    Jason H. 

  • HT3702 I do not have a valid credit card. How can I update free games?

    I do not have a valid credit card. How can I update free games?

    Hello Sephilevi,
    It sounds like you are unable to update any of your apps and dont have a credit card. You should be able to use this article to select your payment method as None in your iTunes account settings:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    This section in particular:
    Change your payment information on a Mac or PC
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

    im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
    i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

    If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
    If you go beyond the credit from a gift card the balance will be billed to your credit card account.

  • I am trying to update some apps but my ipad wont let me because it wants me to enter the security code for my credit card and I dont want to do that so how do i fix this?

    I am trying to update some apps but my ipad wont let me because it wants me to enter the security code for my credit card and I dont want to do that how can i fix this?

    Try temporarily disabling your firewall and antivirus.

  • HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid".  it obviously isn't.  how can I fix this issue?

    I have 3 Iphone 4's.   One of them updates from the App Store with no issues.  My other two which are under the same AppleID will not let me do updates.  when I try it asks for my Credit card info then after i enter it it says "security code invalid".   Has anyone else had this issue and how have you fixed it?
    thank you 

    Leigh...
    but cannot do this because I cannot access Mac App Store
    If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
    It's ok to do this even you are already running v10.6.8.
    Plants vs. Zombies, and that is all for additional software on here
    FYI:  Some third party software can cause issues with the App Store >   Mac App Store: Sign in sheet does not appear, or does not accept typed text
    Apple is not responsible for incompatibility isssues with third party software.

Maybe you are looking for