Order for GS3 cancelled TWICE - Won't let us keep unlimited data

Question

Preordered 2 Samsung Galaxy S3 phones on June 26 in order to keep our unlimited data plans. Unfortunately, Verizon's order processing team emailed me on July 3 saying our order was cancelled. I quickly called Verizon at [phone] and asked "Becky" why my order was cancelled and it was because the shipping address was different from the billing address. The reason for this was because my girlfriend wouldn't be home to sign for the phones upon delivery so she wanted them shipped to my house since I would be home and would be the one setting them up so we use them that day. After being on hold for quite a long time, "Becky" finally got back to me and I told her to just ship the phones to the billing address so there wouldn't be any problems. She then put me on hold again and after about 7 min of waiting, she told me that the order has been placed and should arrive by July 12. Then I asked for a confirmation for the order but she could not provide one for me but she said she would call back when she was able to get one. Already this seemed like a bad sign.
A couple hours later, my girlfriend calls to tell me that our order has been cancelled AGAIN. I quickly call Verizon and speak to "Diego" who then transfers me to "Barbara" in telesales who places the order WITH UNLIMITED DATA but asks for a form of payment. I asked to just have it billed to the account but she said that the order exceeds the $400 limit for account billings. I don't have a credit card for this order so she calls my girlfriend whose name is on the account but my girlfriend doesn't answer since she's at work. I try to call my girlfriend with "Barbara" on the other line. She doesn't answer and my other call with "Barbara" is lost.
Back to square one.
I call *611 from my phone to speak with "Tyrone" who tells me the same thing, the order exceeds $400 for billing and they would need another form of payment. Since the original order was CANCELLED, they can't use the original credit card. I decide to take care of this matter on my girlfriends day off and ask "Tyrone" if we would be able to retain our UNLIMITED DATA plan since we had originally ordered the phones before June 28 and he said there would be no guarantee and would most likely have to fill out an "inactive pricing request" or IRP (not sure of the actual name).
I gave up after that.
Of course this is incredibly inconvenient and I'm close to just terminating our service with Verizon over this situation. We've been verizon customers for a little over 5 years and would hate to switch to another wireless provider but this is by far our worst experience with customer service. From my perspective, It seems that Verizon is doing all they can to prevent us from keeping our unlimited data plan for use with our GS3's. Also, judging by the previous topics and comments on this forum, it seems this problem with retaining unlimited data is widespread.
This is obviously not worth bringing into a small claims court but how are any of you current Verizon customers dealing with this? Is it even worth it to keep fighting this?

Answer 1

i wouldn't give up. they clearly show that you tried to order it prior to 6/28. i would call back again, but this time have everything in order.....your credit card, details of the first order, etc, etc. i've seen a few people here have luck with getting it straightened out. just be stern, but polite. you ordered it prior to 6/28 and they need to reinstate THAT order. and i agree that it's absurd to have an area in the order for shipping address if it can't be anything except the billing address.